Dear Mr. Darvis D., Thank you for taking the time to share your review and experience during your stay. We apologize for any inconvenience you experienced, particularly regarding the cleanliness of your room, the lack of hot water, the problematic bathroom, and the inadequate WiFi access. We have forwarded your feedback to our housekeeping and engineering teams for immediate and thorough evaluation and improvement to prevent such incidents from happening again in the future. We greatly appreciate your feedback and look forward to welcoming you back to Gréj Bengkulu Hotel with even better services and facilities. Sincerely, The Management Team, Gréj Bengkulu Hotel