G***h
6.8
/10
Reviewed 2 day(s) ago
The pool is dirty, after swimming my child is itchy.
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Sagan Heritage Hotel
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Overall Ratings & Reviews Sagan Heritage Hotel
Traveloka (5,881)
8.5
Very Good
From 5,881 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.5
Meal
8.1
Location
8.8
Service and Facilites
8.6
People often mention about Sagan Heritage Hotel
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Staff Friendliness (319)
Distance to City Center (294)
Bedroom (293)
Ambiance (269)
Hotel Area (263)
Surroundings (262)
Room Space (258)
Bathroom (256)
Family Friendly (251)
Accessibility (250)
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Traveler Reviews Sagan Heritage Hotel
Number of reviews per page
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Customer reviews
1***8
10.0
/10
Reviewed 2 day(s) ago
Friendly staff, comfortable rooms, good facilities.
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BK
Budi K.
8.5
/10
Reviewed 3 day(s) ago
Suitable for family stays, there is also a pool for swimming.
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A***a
Leisure
9.1
/10
Reviewed 3 day(s) ago
The service was friendly, especially from Kristin and Nadilla. The breakfast was also delicious, more suited to the elderly.
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lulu a. h.
Leisure
9.4
/10
Reviewed 3 day(s) ago
Staying at the Sagan Heritage Hotel was one of the best experiences during my vacation in Yogyakarta. The hotel was comfortable, clean, and had a peaceful atmosphere, perfect for relaxing after a day of exploring the city.
The most impressive aspect was the friendliness of the staff. Special thanks to Christine and Nadila, who were extremely helpful, friendly, and always provided service with a smile. They made the stay even more warm and enjoyable.
The strategic location, adequate facilities, and excellent service. Highly recommended for anyone looking for a comfortable hotel for a vacation in Yogyakarta. I will definitely stay here again on my next visit!
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M***a
Business
9.4
/10
Reviewed 4 day(s) ago
Comfortable place, I've stayed at Sagan Heritage many times. Please finish the renovations soon.
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Verified Traveler
8.8
/10
Reviewed 5 day(s) ago
The room I booked was a bit cramped, but it was clean and comfortable. The food was a bit sparse, but quite tasty.
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Y***u
7.8
/10
Reviewed 1 week(s) ago
Sagan Hotel Heritage has a beautiful atmosphere, and the staff are very helpful and friendly from check-in to check-out. Thank you, Sagan, for your service.
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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WO
Wiwin O.
Staycation
10.0
/10
Reviewed 1 week(s) ago
The reception staff Kristin was very helpful... great.
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Accommodation's Reply
13 Jun 2026
Dear Mr. Vivian O., It is with great pleasure that we at Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to continue striving for the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience our excellent service once more. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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K***g
Business
10.0
/10
Reviewed 1 week(s) ago
Comfortable, friendly staff, satisfactory service. Overall good. Highly recommended.
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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GS
Ghea S. G.
10.0
/10
Reviewed 1 week(s) ago
Very good service and nice rooms.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Mr. Kia S.G., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and facilities. We will share your feedback with our team to encourage them in providing the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Verified Traveler
Staycation
10.0
/10
Reviewed 1 week(s) ago
I stayed at this hotel while taking my child to the UGM exams. The staff was friendly and the UGM was close.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Verified Traveler
Business
10.0
/10
Reviewed 2 week(s) ago
It was a very comfortable stay at Sagan Heritage. Ms. Ayu and Ms. Nurul were very friendly and explained the hotel's facilities in detail. It's close to UGM and the city center. Best wishes to Sagan Heritage.
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2 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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T***Y
Staycation
10.0
/10
Reviewed 2 week(s) ago
Why did the lights go out twice in the room at 3 AM? Check-in date is June 1, 2026.
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2 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, This is a message from Sagan Heritage Hotel Yogyakarta. First, we sincerely apologize for the inconvenience you experienced during your stay at Sagan Heritage Hotel Yogyakarta. We are deeply sorry that this incident disrupted your stay. Thank you for taking the time to provide a review and feedback. We apologize for the inconvenience caused by the power outage in your room in the early morning of June 1st, 2026. Your feedback is very important to us, and we have worked with our engineering team to investigate and ensure the electrical system is functioning correctly to prevent this from happening again. Based on your feedback, we hope to improve our services to better meet the expectations of all our guests during their stays. Thank you again for sharing your experience with us. We look forward to welcoming you and your family back to Yogyakarta and experiencing our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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m***a
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and the rooms are clean and comfortable.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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fajar r.
Leisure
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly. The location is close to city attractions like Malioboro, the Keraton (Praton Palace), Tugu Monument, and Prawirotaman. The hotel is clean and comfortable.
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Accommodation's Reply
09 Jun 2026
Dear Mr. Fajar R., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our entire team to encourage them in providing the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience our services once more. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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tm
tri m.
10.0
/10
Reviewed 2 week(s) ago
Very friendly and worth it, next time
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Accommodation's Reply
09 Jun 2026
Dear Mr. Tri M., From Sagan Heritage Hotel Yogyakarta, we respectfully thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and facilities. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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D***i
9.4
/10
Reviewed 2 week(s) ago
It was a really nice stay here, everything was very comfortable. I'll probably come back next time. Thank you, Sagan Heritage 🙏
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Verified Traveler
Leisure
9.4
/10
Reviewed 2 week(s) ago
Upgraded by Farhan and Nurul at the front desk, the check-in and check-out process was fast. The room was spacious, with cool air conditioning. Unfortunately, the mattress wasn't soft, and the pillows and sheets were a bit dirty. Strategic location, friendly staff.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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W***h
Leisure
10.0
/10
Reviewed 2 week(s) ago
There were no power outlets in room 415. They then offered a free room change, but it was still the same type.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Number of reviews per page
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