8.8
Very Good
From 6,917 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.7

Location

8.9

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
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Staff Friendliness (234)
Distance to City Center (215)
Bedroom (212)
Variety (210)
Ambiance (206)
Bathroom (196)
Taste (194)
Hotel Area (182)
Accessibility (178)
Family Friendly (176)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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Customer reviews
riska l.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Always had the best experience in this hotel, the staff were very helpful.
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Deluxe Room 819 The room under the table needs to be redone. The part under the table looks dirty with dirt between the partition walls. There are also peeling parts. The bathroom is clean👍🏻 Deluxe Room 816 The AC is not cold enough. The technician has fixed it but it still won't cool. The AC is like a draft 😂😂 Stayed in this room for 3 nights. I slept in the heat. I couldn't move to another room 😬 Please fix it soon. So that other guests don't experience the same thing as me. Everything else is perfect👍🏻👍🏻
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Accommodation's Reply
22 Aug 2025
Cheers Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. However, we apologize and regret that we were not able to make your visit memorable. Your experience and feedback will be of special concern to Management. Although in the near future, we will indeed schedule renovations for rooms including AC & other equipment, it should not be an excuse for us to not maintain them and ensure they are in good working condition. We will also improve our cleanliness and service. We also apologize if at that time we had difficulty finding a replacement room due to the condition of the room being fully booked. Once again, Management sincerely regrets not being able to provide better rooms and services according to our standards. However, we will improve and improve them. We hope to have the opportunity to welcome and serve you again in the future, of course with our improved conditions. Warm regards, Cogito. Fan Relations Manager
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H***m
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 day(s) ago
The hotel staff is very nice and friendly
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 day(s) ago
Super clean room! And the bathroom too 👍🏻 super recommended with affordable price! I tried the massage and the experience was 🤩 awesome 👏🏻 will back here if i come to sby again ‼️
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Accommodation's Reply
22 Aug 2025
Cheers HARRIS Fans, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and for taking your time to share your experience. It is our pleasure too, having you as our guest to hopefully your visit in Surabaya was a memorable one. Your kind words will definitely encourage us even more to always deliver our best. We look forward to welcoming you back. HARRISly Yours, Cogito Fans Relations Manager
Teguh M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Overall, it's a comfortable hotel, close to restaurants and cafes. The rooms are clean, the sheets are clean, and the breakfast menu is extensive...
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Accommodation's Reply
16 Aug 2025
Cheers, Mr. Teguh, Thank you for your positive rating and review. We are delighted that the comfort of our hotel, our strategic location, our clean rooms, and our breakfast choices made your visit to Surabaya even more memorable. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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t***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A hotel you never get tired of staying at when in the city of heroes. Awesome.
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Accommodation's Reply
16 Aug 2025
Cheers, Harris fans! Thank you for choosing us as your home in Surabaya. We wish you good health and a smooth journey to your next destination. We here in Surabaya can't wait to welcome you back for another memorable experience. Warmest regards, Cogito, Fan Relations Manager
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
The smart room was very small, beyond expectations. The sink was very dirty. I understand that the smart room is a cheaper option, but it's not worth the price because you can get a better hotel in the same class for the same price. It's better to choose a deluxe or superior room if you want to stay at Harris Hotel.
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Accommodation's Reply
16 Aug 2025
Cheers HARRIS Fans, Thank you for your staying at HARRIS Hotel & Conventions Gubeng Surabaya and leave a constructive feedback for us. We are sorry for the inconvenience that happened during your stay. We understand and agree with you, that the cleanliness of the room is one of the most important thing affecting our guest's staying experience. This feedback will be taken seriously by our management. We would like to learn from our mistake and make things better in the future. We hope that we get another chance from you to welcoming you back with much better situation in the future. HARRISly Yours, Cogito Fans Relations Manager
Dewi
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I highly recommend this place. From many sides this place was very good. And I love all food here.
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Accommodation's Reply
16 Aug 2025
Cheers Mrs. Dewi, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and leave a superb rating for us. We love to know that you and your kids having a great time here. We look forward to welcoming you back again. HARRISly Yours, Cogito Fans Relations Manager
wiwied p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
All the staff are very friendly, hotel access is also close to the city center
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Accommodation's Reply
16 Aug 2025
Cheers, Ms. Wiwied, Thank you for your rating and review. We were delighted to serve you and hope we made your visit to Surabaya even more memorable. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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F***i
icon-Business
Business
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
have a pleasant stay at harris gubeng. the room was quite comfy but the soundproof need to be upgraded because i can still hear a lil sound from the next room. the food is ok and for the breakfast menu is vary. the staff is super friendly and helpful. and also the view from 11th floor was amazing.
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Accommodation's Reply
09 Aug 2025
Cheers HARRIS Fans, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya. We also want to thanks for your kind words on this platform, this will definitely encourage us even more to always deliver our best. Your suggestion about the room insulation (sound-proofing) will be noted and evaluated by our Engineering department. This will be an important input for our upcoming renovation in few years ahead. We wish you pleasant journey to your next destination and all of us here in Surabaya cannot wait to welcome you back. HARRISly Yours, Cogito Fans Relations Manager
K***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The location is very easy to access, and the service is also excellent. Thanks.
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Accommodation's Reply
11 Aug 2025
Cheers, Harris fans! Thank you for your rating and review. We're delighted to have served you and hope we made your visit to Surabaya even more memorable. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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Detta P. U.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's fine for the Wonsari area. The AC is cool and the staff are friendly.
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Accommodation's Reply
07 Aug 2025
Cheers, Ms. Detta. Thank you for returning with your excellent review and rating. This will further motivate us to continue our work. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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D***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Great, friendly staff. It's okay for the Wonosari Kidul area.
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for your rating and review. We're delighted to have served you and hope you enjoyed your visit to Surabaya. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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iriawati
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
Check-in was fast, the elevator was quite fast, and the room was small, perhaps due to the smart room type. The downsides were that the room wasn't very soundproof, the towels were shabby, and the mattress and pillows were hard compared to other hotels in the same price range.
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Accommodation's Reply
07 Aug 2025
Cheers, Mrs. Iriawati, Thank you for staying at Harris Hotel & Conventions Gubeng Surabaya. We are delighted to welcome and serve you here. However, we also apologize for any inconvenience you experienced. We will take note of all your suggestions and improve them in the future. For your information, we also provide other room types such as Deluxe, Premium, Executive, and Amazing Residence if they better suit your preferences in terms of room size. We hope you will still consider us in the future if you travel again to Surabaya. Warm regards, Cogito. Fan Relations Manager
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B***o
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Extending the day overnight can certainly predict what actually happens.
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for extending your stay. We're delighted to continue serving you and look forward to welcoming you back in the future. Warmest regards, Cogito, Fan Relations Manager
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B***o
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A big name within reach, that is the expression according to our conditions and needs while at Harris Gubeng.
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for choosing us as your home in Surabaya. We are delighted to serve you and hope to make your visit to Surabaya memorable. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Friendly staff, clean and beautiful hotel atmosphere
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for your positive rating and review. We're delighted that you enjoyed the ambiance and comfort of our hotel. We look forward to welcoming you back to Harris Gubeng Surabaya. Warm regards, Cogito, Fan Relations Manager
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Hatim H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The room design is attractive, clean, it is pleasant to stay here, the hotel staff are all friendly.
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Accommodation's Reply
03 Aug 2025
Cheers, Mr. Hatim, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are delighted to have served you here and hope to make your visit to the City of Heroes even more memorable. We wish you a smooth journey to your next destination. We look forward to being your home in Surabaya. Warm regards, Cogito, Fan Relations Manager
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diana k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Harris is very comfortable and the food is delicious. If I go back to Surabaya, I'll stay at Harris Gubeng again...
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Accommodation's Reply
07 Aug 2025
Cheers, Ms. Diana, Thank you for your excellent review and rating. We are delighted to have served you and served you delicious food. We look forward to welcoming you back to Harris Gubeng Surabaya. Warm regards, Cogito, Fan Relations Manager
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N***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It was a very comfortable stay here, as the staff were very friendly and welcoming. I'll definitely stay here again for my next vacation.
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Accommodation's Reply
07 Aug 2025
Cheers, Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are delighted to have served you and hope your visit to Surabaya was equally memorable. We look forward to welcoming you back on your next vacation. Warm regards, Cogito, Fan Relations Manager
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Number of reviews per page
20
40