HARRIS Hotel & Conventions Gubeng

Explore HARRIS Hotel & Conventions Gubeng
8.8
Very Good
From 8,857 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

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Staff Friendliness (374)
Distance to City Center (341)
Bedroom (340)
Ambiance (333)
Variety (319)
Bathroom (310)
Taste (306)
Hotel Area (303)
Family Friendly (292)
Accessibility (282)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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Customer reviews
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teguh l.
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Business
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10.0
/10
Reviewed 4 day(s) ago
Great service, clean rooms, delicious food.
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Accommodation's Reply
01 Aug 2026
Thank you, Mr. Tekh. Thank you for your review and positive rating. We were delighted to serve you and hope that we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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Ferdian
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8.5
/10
Reviewed 4 day(s) ago
The location is close to Airlangga University's Campus B, just a 10-minute drive. It's spotlessly clean, and the staff are friendly. The food is quite varied, similar to other hotels.
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Accommodation's Reply
28 Jul 2026
Thank you, Mr. Ferdian. Thank you for your review and positive rating. We were delighted to serve you and hope we were able to make your visit to Surabaya even more memorable. We hope to remain your first choice in Kota Pahlawan in the future. See you again soon. Sincerely, Kokito, Customer Relations Manager.
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S***i
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Business
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10.0
/10
Reviewed 6 day(s) ago
Very strategic location, friendly staff, clean hotel, affordable price.
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Accommodation's Reply
27 Jul 2026
Thank you to all Harris fans who took the time to write positive reviews for our hotel. We are delighted to read your comments about the friendliness of our staff and the cleanliness of the hotel. Your feedback encourages us to continue maintaining the quality of our service and cleanliness. We hope to welcome you back for your next stay. Sincerely, Aldi Chandra, Front Office Manager
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A***y
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Staycation
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9.7
/10
Reviewed 2 week(s) ago
Needs some minor improvements such as clothes hangers are broken, kids club air conditioner is dirty, and shower setting is malfunctioning.
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Accommodation's Reply
25 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and for sharing your constructive feedback. We apologize for the inconveniences happened during your stay. We will fix the issues immediately and will do better maintenance in the future, to ensure this won't happen again in the future. Again, thank you very much for your kind feedback. We wish you a safe and pleasant journey to your next destination, we are ready to welcome you back to provide much better experience in the future. HARRISly Yours, Cogito Fans Relations Manager
Verified Traveler
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
This is the 3rd time I've stayed here, strategic location, clean rooms, friendly staff.
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Accommodation's Reply
20 Jul 2026
Thank you to all Harris's fans! Thank you so much for choosing us as your accommodation every time you travel to Surabaya. We are delighted to have served you. Your reviews and ratings encourage us to continue working hard and maintaining the quality of our services and products. We hope to welcome you again in the coming weeks. See you again in Surabaya. Sincerely, Kokito, Customer Relations Manager
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R***a
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
As always, it's clean. The staff is friendly, and the food is delicious.
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Accommodation's Reply
20 Jul 2026
Thank you to all of Harris's fans! Thank you for choosing us as your home in Bandar Vera. We are delighted to have served you and hope to welcome you back again soon. Sincerely, Kokito, Fan Club Relations Manager.
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E***a
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Business
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8.8
/10
Reviewed 2 week(s) ago
Better breakfast menu with a good taste.
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Accommodation's Reply
22 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. We also appreciate your kind highlight about our breakfast. We wish you had a pleasant and safe journey to your next destination. We cannot wait to welcome you back soon here in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
P***T
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10.0
/10
Reviewed 2 week(s) ago
The rooms are clean, spacious, and comfortable, with complete and well-maintained amenities. The beds are very comfortable, and the atmosphere is peaceful enough to relax after a busy day.
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Accommodation's Reply
20 Jul 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope that we were able to make your recent visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Verified Traveler
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Leisure
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9.4
/10
Reviewed 2 week(s) ago
Good and nice hotel to stay. Clean, good, and helpful staff. Close to the center area, culinary, and shopping mall. We really enjoyed our stay during our short holiday in Surabaya.
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Accommodation's Reply
18 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. It is always our pleasure to make your stay memorable. We look forward to welcome you back for another unforgettable experience. HARRISly Yours, Cogito Fans Relations Manager
S***i
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Leisure
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9.1
/10
Reviewed 3 week(s) ago
recommended only the room size is small
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Accommodation's Reply
16 Jul 2026
Thank you to all Harris fans. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We also appreciate your positive ratings and reviews. We apologize if the room size you booked was below your expectations, but for your information, we have other room types available, such as Premium Rooms, Executive Rooms, Junior Suites, Blissful Rooms, and Amazing Residency Rooms, all of which are 78 square meters. Once again, we thank you and hope to make your stay at home every time you visit Pahlawan. See you again in the future. Sincerely, Kokito, Customer Relations Manager
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The staff are all friendly and never tire of greeting all guests who enter and pass by the hotel area. Thanks, Harris Hotel Gubeng, be the best to all hospitality serve 🫰
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1 people find it helpful
Accommodation's Reply
14 Jul 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience. We love reading your reviews, and they are a great encouragement to us. We hope to welcome you back to Surabaya again in the future. Sincerely, Kokito, Customer Relations Manager
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L***y
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Business
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8.5
/10
Reviewed 3 week(s) ago
Good hospitality. Thanks God Jesus, I got an upgraded room without any cost.
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Accommodation's Reply
14 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya. We are delighted having you with us and it is always our pleasure to make your stay memorable. May God bless you always and here in Surabaya, we are ready to welcome you back soon. HARRISly Yours, Cogito Fans Relations Manager
Christina P.
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Transit
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10.0
/10
Reviewed 3 week(s) ago
Affordable, good location, clean, the room is enough.
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Accommodation's Reply
16 Jul 2026
Cheers Ms. Christina, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write a great review about us. It is always our pleasure to make your stay memorable. We look forward to welcome you back. HARRISly Yours, Cogito Fans Relations Manager
CHRISTANTO
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9.7
/10
Reviewed 3 week(s) ago
We had a romantic event for two on the rooftop.
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Accommodation's Reply
15 Jul 2026
Thank you, Mr. Cristantto, for staying with us and for your wonderful review. We are delighted to have provided you with a memorable experience during your stay. Your satisfaction is our top priority. We hope to welcome you and your family back to our hotel again. Sincerely, Aldi Chandra Pratista, Front Office Manager
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A***i
icon-Leisure
Leisure
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8.5
/10
Reviewed 3 week(s) ago
The staff is quite friendly, the room is quite clean but the AC is noisy. The water bidet is small.
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Accommodation's Reply
14 Jul 2026
Thank you to all Harris fans! Thank you for your ratings and reviews. We were delighted to serve you and hope your visit to Surabaya was a memorable experience. However, we apologize for any inconvenience caused. We will address and improve maintenance to prevent such incidents from happening again. Thank you again for your interest. We hope to welcome you back again. Sincerely, Kokito, Fan Club Relations Manager
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d***y
icon-Leisure
Leisure
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8.2
/10
Reviewed 3 week(s) ago
The place is very neat and clean. The staff are very polite and helpful.
1 people find it helpful
Accommodation's Reply
13 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write such a great review about us. Your kind words will definitely encourage us even more to always deliver our best. We look forward to welcome you back. HARRISly Yours, Cogito Fans Relations Manager
F***i
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 week(s) ago
The staff is all friendly. The kids can go on missions to find Dinos and get stamps, which they can then exchange for coloring books. The breakfast menu is also varied. The pastries are delicious. I'd definitely come back here again if I were on holiday; it's so comfortable.
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1 people find it helpful
Accommodation's Reply
11 Jul 2026
Thank you, Harris's fans! Thank you for your positive ratings and reviews. We are delighted to have served you and hope that we were able to make your vacation with your beloved child even more memorable. Your positive feedback encourages us to continue working hard, maintain the quality of our service, and create even more exciting programs. We look forward to welcoming you back again in the future. Sincerely, Kojito, Fan Club Relations Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my second stay here. The staff is friendly and very helpful. The room amenities are good, and the breakfast menu is varied. However, in my room 1559, the AC made a rather frightening rumbling noise when turned on.
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Accommodation's Reply
11 Jul 2026
Thank you to all Harris's fans. Thank you for staying at Harris Hotel Kubeng Surabaya again. We are delighted to welcome you a second time. However, we apologize if you encountered any technical issues. We will investigate and resolve them, and in the future, we will improve our maintenance to prevent such incidents from happening to you or other guests. We are pleased to offer you satisfactory facilities and a delicious breakfast. We hope to welcome you back again for the third time and beyond. Please always choose us as your home in Surabaya. Sincerely, Kokito, Customer Relations Manager
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W***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Thank God, I've checked in to this hotel twice. It's in the city center, close to Gubeng Station.
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Accommodation's Reply
06 Jul 2026
Thank you to all Harris's fans! Thank you for staying at Harris Hotel Kubeng Surabaya again and for taking the time to write such a wonderful review. We are delighted to welcome you back and hope to see you again soon. We hope to continue to be your preferred accommodation in Surabaya. Sincerely, Kokito, Customer Relations Manager
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D***a
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Transit
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9.4
/10
Reviewed 4 week(s) ago
Suitable for families, but if you're bringing a lot of luggage, you might want to consider something other than a smart room. The shower in my room had a slow, shallow flow, but so far it's been comfortable.
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Accommodation's Reply
08 Jul 2026
Thank you to all of Harris's fans! Thank you for your feedback and excellent ratings. We are happy to have served you and hope you had a memorable experience with us. We apologize for any technical issues that occurred, particularly regarding the water leak in the restroom. We will address this and conduct an assessment to prevent such incidents from happening again. We hope to welcome you back to City of Heroes for an even more enjoyable experience in the future. Sincerely, Kokito, Fan Club Relations Manager
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Number of reviews per page
20
40