Cheers Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. However, we apologize and regret that we were not able to make your visit memorable. Your experience and feedback will be of special concern to Management. Although in the near future, we will indeed schedule renovations for rooms including AC & other equipment, it should not be an excuse for us to not maintain them and ensure they are in good working condition. We will also improve our cleanliness and service. We also apologize if at that time we had difficulty finding a replacement room due to the condition of the room being fully booked. Once again, Management sincerely regrets not being able to provide better rooms and services according to our standards. However, we will improve and improve them. We hope to have the opportunity to welcome and serve you again in the future, of course with our improved conditions. Warm regards, Cogito. Fan Relations Manager