HARRIS Hotel & Conventions Gubeng

Hotels
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8.7
/10
Very Good
8,942 reviews

What Guests Say About Their Stay

Staff Friendliness (622)
Distance To City Center (581)
Bedroom (545)
Ambiance (527)

N***a

10.0
/ 10
Absolutely excellent, the room is exactly as pictured. The price is very satisfactory, and the cleanliness is excellent.
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N***y

8.5
/ 10
Great hotel. Harris rarely disappoints anywhere, so it's a safe choice. Some other hotel franchises decline with age, but Harris remains consistent.
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Verified Traveler

9.4
/ 10
Good and nice hotel to stay. Clean, good, and helpful staff. Close to the center area, culinary, and shopping mall. We really enjoyed our stay during our short holiday in Surabaya.

Verified Traveler

10.0
/ 10
The staff are all friendly and never tire of greeting all guests who enter and pass by the hotel area. Thanks, Harris Hotel Gubeng, be the best to all hospitality serve 🫰
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L***y

8.5
/ 10
Good hospitality. Thanks God Jesus, I got an upgraded room without any cost.
In the Area
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Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Indoor Jacuzzi
Located near Train Station
+2 more
note: hotel was previously named HARRIS Hotel & Conventions Gubeng - Surabaya Staying at HARRIS Hotel & Conventions Gubeng is a good choice when you are visiting Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around HARRIS Hotel & Conventions Gubeng

Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
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Lobby HARRIS Hotel & Conventions Gubeng
Lobby 2 HARRIS Hotel & Conventions Gubeng

Discover More About HARRIS Hotel & Conventions Gubeng

Discover Your Perfect Stay at HARRIS Hotel & Conventions Gubeng

Welcome to HARRIS Hotel & Conventions Gubeng, your premier destination for comfort, convenience, and exceptional service in the vibrant heart of Jawa Timur. Whether you're visiting for business or leisure, HARRIS Hotel & Conventions Gubeng offers a welcoming atmosphere and a wealth of amenities designed to make your stay unforgettable. Room rates at HARRIS Hotel & Conventions Gubeng start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

HARRIS Hotel & Conventions Gubeng Location

Strategically situated in the bustling city of Surabaya, HARRIS Hotel & Conventions Gubeng is located at Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281. This prime location places you just a short distance from the city center, making it incredibly convenient to access key business districts, popular attractions, and transportation hubs. You'll find yourself immersed in the dynamic energy of Surabaya, with easy access to major thoroughfares and public transport options, ensuring seamless travel throughout your visit. The hotel's atmosphere is one of modern sophistication blended with warm Indonesian hospitality, offering a tranquil retreat amidst the city's vibrant pulse.

HARRIS Hotel & Conventions Gubeng Facilities & Services

Facilities for guests at HARRIS Hotel & Conventions Gubeng are designed to cater to every need, ensuring a comfortable and enjoyable experience.
  • Enjoy a refreshing dip in the outdoor swimming pool, perfect for unwinding after a long day.
  • Stay active and energized at the well-equipped fitness center, open daily from 6:00 AM to 10:00 PM.
  • Indulge in a rejuvenating experience at the on-site spa and wellness center, offering a range of treatments to relax and revitalize. (Operating hours and fees available upon inquiry).
  • Families will appreciate the dedicated children's play area, providing a fun and safe space for younger guests.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected at all times.
  • For business travelers, state-of-the-art meeting and convention facilities are available, equipped to host events of all sizes.
  • HARRIS Hotel & Conventions Gubeng offers free parking space for guests, a convenient amenity for those traveling by car.

HARRIS Hotel & Conventions Gubeng Room Types

Explore a diverse range of accommodations designed to suit every traveler's preferences. The room types of HARRIS Hotel & Conventions Gubeng include options that promise comfort and style.
  • Harris Room:

    These well-appointed rooms offer a comfortable city view and are designated as non-smoking.
  • Harris Deluxe Room:

    Slightly more spacious, these rooms also provide a city view and are non-smoking. Some may feature a bathtub for added relaxation.
  • Harris Suite:

    For those seeking extra luxury, the Harris Suite offers enhanced amenities and a city view. These suites are non-smoking and may include a bathtub.
  • Family Room:

    Ideal for families traveling together, these rooms are designed for comfort and convenience, offering ample space and a city view. They are non-smoking and may feature a bathtub.
Please note that all rooms are non-smoking. For guests with pets, please inquire directly with the hotel regarding pet-friendly policies and any associated cleaning fees, which will be communicated in Philippine Pesos (PHP) if applicable.

HARRIS Hotel & Conventions Gubeng Dining & Restaurants

Savor a delightful culinary journey at HARRIS Hotel & Conventions Gubeng, where a variety of dining options await.
  • Harris Cafe:

    The hotel's main dining venue, offering a delectable spread of international and local Indonesian cuisine. Enjoy breakfast, lunch, and dinner here. Estimated price per person for lunch/dinner is around PHP 800 - 1200. Operating hours are from 6:00 AM to 11:00 PM.
  • Pool Bar:

    Relax with a refreshing drink and light snacks by the pool. Perfect for a casual afternoon. Operating hours are from 10:00 AM to 7:00 PM.
Experience authentic flavors and a welcoming ambiance at HARRIS Hotel & Conventions Gubeng's dining establishments.

HARRIS Hotel & Conventions Gubeng Nearby Attractions and Activities

Immerse yourself in the rich culture and vibrant attractions surrounding HARRIS Hotel & Conventions Gubeng.
  • Tugu Pahlawan (Heroes Monument):

    A significant landmark commemorating the heroes of the Indonesian National Revolution.
  • House of Sampoerna:

    A historic building that now serves as a museum dedicated to the history of Indonesian clove cigarettes.
  • Surabaya Town Square (Sutos):

    A popular lifestyle and entertainment complex featuring shops, restaurants, and cafes.
  • Grand City Mall Surabaya:

    One of the largest shopping malls in Surabaya, offering a wide array of retail, dining, and entertainment options.
  • Ampel Mosque and Market:

    A historic mosque and a bustling market area, offering a glimpse into the city's religious and cultural heritage.
If you are looking for other activities around HARRIS Hotel & Conventions Gubeng, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to HARRIS Hotel & Conventions Gubeng from the Airport

Navigating your journey to HARRIS Hotel & Conventions Gubeng is made easy with several transportation options. The airport transfer service of HARRIS Hotel & Conventions Gubeng ensures a smooth arrival.
  • Hotel Private Airport Transfer:

    For ultimate convenience, arrange for the hotel's private airport transfer service. This service offers a comfortable and direct journey to the hotel. Prices are available upon request. You can also explore airport transfer services on Traveloka.
  • Taxi:

    Metered or coupon taxis are readily available at the airport. The journey to HARRIS Hotel & Conventions Gubeng typically takes around 30-60 minutes, depending on traffic. Estimated cost is between PHP 300 - 500.
  • Ride-hailing Service:

    Utilize a ride-hailing service for a convenient and often more affordable option. The travel time and cost are similar to taxis.
Choosing the right mode of transport will ensure you reach HARRIS Hotel & Conventions Gubeng refreshed and ready to enjoy your stay.

Summary of Why You Should Choose to Stay at HARRIS Hotel & Conventions Gubeng

HARRIS Hotel & Conventions Gubeng stands out as an excellent choice for your next trip to Jawa Timur, offering a blend of comfort, convenience, and value.
  • Prime Location:

    Situated in a central area of Surabaya, providing easy access to attractions and business districts.
  • Excellent Facilities:

    From a refreshing swimming pool and fitness center to a relaxing spa, all your needs are catered for.
  • Comfortable Accommodations:

    A variety of well-appointed rooms ensure a restful stay for all guests.
  • Delicious Dining:

    Enjoy a range of culinary delights at the on-site cafe and bar.
  • Exceptional Service:

    Experience warm Indonesian hospitality and attentive service throughout your visit.
Discover the best Room availability at HARRIS Hotel & Conventions Gubeng and start Planning your trip today. Booking HARRIS Hotel & Conventions Gubeng is simple and convenient through Traveloka.

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All facilities in HARRIS Hotel & Conventions Gubeng

Bar, Cafe and Lounge HARRIS Hotel & Conventions Gubeng
Bar, Cafe and Lounge
Swimming Pool HARRIS Hotel & Conventions Gubeng
Swimming Pool
Entertainment Facility HARRIS Hotel & Conventions Gubeng
Entertainment Facility
Fitness Center HARRIS Hotel & Conventions Gubeng
Fitness Center
Functional Hall HARRIS Hotel & Conventions Gubeng
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Set menu dinner
  • Snacks
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours
  • Wedding service

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Sauna

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Car rental
  • Valet parking (surcharge)

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in HARRIS Hotel & Conventions Gubeng

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Restaurant / Bar, HARRIS Terrace & Pool Terrace closed temporarily from 28-6-2026 to 31-10-2026.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HARRIS Hotel & Conventions Gubeng
152
Number of floors in HARRIS Hotel & Conventions Gubeng
17
Another facilities in HARRIS Hotel & Conventions Gubeng
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in HARRIS Hotel & Conventions Gubeng

What are available facilities at HARRIS Hotel & Conventions Gubeng?
There are top facilites at HARRIS Hotel & Conventions Gubeng such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HARRIS Hotel & Conventions Gubeng?
The standard check-in time at HARRIS Hotel & Conventions Gubeng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Hotel & Conventions Gubeng provide breakfast?
Yes, HARRIS Hotel & Conventions Gubeng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of HARRIS Hotel & Conventions Gubeng?
HARRIS Hotel & Conventions Gubeng is a 4.0-star hotel.
How many floors does HARRIS Hotel & Conventions Gubeng have?
HARRIS Hotel & Conventions Gubeng has 17 floors.
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More Reviews from Other Guests in HARRIS Hotel & Conventions Gubeng

8.8
Very Good
From 8,887 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
All
Staff Friendliness (379)
Distance to City Center (346)
Bedroom (345)
Ambiance (337)
Variety (323)
Bathroom (313)
Taste (308)
Hotel Area (307)
Family Friendly (295)
Accessibility (286)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

Number of reviews per page
20
40
Customer reviews
N***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Absolutely excellent, the room is exactly as pictured. The price is very satisfactory, and the cleanliness is excellent.
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Accommodation's Reply
13 Aug 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We are delighted to have served you and hope that your visit to Surabaya was even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Kathleen A. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
I absolutely love the vibe of this guesthouse! The place is super clean, the staff is incredibly friendly, and the food is absolutely delicious. Plus, every hallway smells amazing, making you feel at home. Overall, it's highly recommended for anyone looking for a comfortable place to rest.
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Accommodation's Reply
11 Aug 2026
Thank you, Kathleen. Thank you for choosing to stay at Harris Hotel & Conventions, Kubeng, Surabaya, and thank you for taking the time to share your wonderful experience through this positive review. Your positive feedback regarding the cleanliness of the room, the delicious food, and the satisfactory service will further motivate us in our work. We wish you and your family good health and happiness always. We look forward to being your home in this city of heroes. Sincerely, Kokito, Customer Relations Manager
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s***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Nice hotel in the city center and clean.
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Accommodation's Reply
10 Aug 2026
Thank you to all Harris's fans. Thank you for the positive reviews about our hotel. We sincerely hope that Harris Hotel Kubeng Surabaya will always be your first choice when visiting Surabaya. We wish you all good health, and we look forward to welcoming you and your family back to our hotel again. Sincerely, Aldi Chandra Pratista, Front Office Manager.
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James h.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Need to add more vegetarian and vegan options to the menu.
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Accommodation's Reply
07 Aug 2026
Cheers Mr. James H Thank you very much for staying with us at harris hotel & Conventions Gubeng Surabaya and for sharing your constructive feedback. We will convey this to our kitchen staff for future improvements. We wish you a safe and pleasant journey to your next destination, we are ready to welcome you back to provide much better experience in the future. Hrrisly yours, Aldy Chandra Pratista Front Office Manager
a***d
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The hotel is comfortable, clean, strategic location, suitable for business trips.
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Accommodation's Reply
07 Aug 2026
Thank you to all Harris Hotel fans who have taken the time to write reviews of our hotel. We are delighted that you had a wonderful experience staying with us. Your comfort is our top priority, and we hope that Harris Hotel Kubeng Surabaya will remain your first choice when visiting Surabaya. Thank you again, and we look forward to welcoming you and your family back to our hotel again. Sincerely, Aldi Chandra Pratista, Front Office Manager
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A***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The staff is very friendly, can I give some input, for the dining area, please provide a smoking room, thanks.
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Accommodation's Reply
06 Aug 2026
Thank you to all Harris's fans and thank you for your positive review. We are delighted that our service made your visit to Surabaya even more memorable. Your suggestion regarding adding a smoking area in the restaurant has been noted by our management. For your information, we are currently renovating the terrace at Arras 5 restaurant. Therefore, in the meantime, we will be providing a smoking area by the pool at Arras 5 restaurant. Thank you again for this helpful feedback. We look forward to welcoming you back in the future with even better service and facilities. Sincerely, Kokito, Customer Relations Manager
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qiufa w.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff were very friendly, and the environment was nice.
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Accommodation's Reply
04 Aug 2026
Cheers Ms. Qiufa, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write a wonderful review about us. We are delighted having you with us and it is always our pleasure to make your stay memorable. We wish you a safe and pleasant journey to your next destination, we can't wait to welcome you back soon. HARRISly Yours, Cogito Fans Relations Manager
Mey P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Best hotel, very comfortable for a staycation.
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Accommodation's Reply
06 Aug 2026
Thank you, May. Thank you for your excellent review and rating. We were delighted to serve you and hope we were able to make your holiday in Surabaya even more memorable. We look forward to welcoming you back soon. Sincerely, Kojito, Customer Relations Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room used was very good, nice and clean.
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Accommodation's Reply
04 Aug 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience through this positive review. We are delighted to have served you and provided you with a pleasant room. We hope to welcome you back again soon. Sincerely, Kokito, Customer Relations Manager
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N***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Great hotel. Harris rarely disappoints anywhere, so it's a safe choice. Some other hotel franchises decline with age, but Harris remains consistent.
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Accommodation's Reply
03 Aug 2026
Thank you to all Harris fans. Thank you for choosing to stay at Harris Gubeng Surabaya and thank you for sharing your wonderful experience through this review. It is a great honor for all of us at Harris Gubeng to have loyal guests like you, and your positive review motivates us to continue striving for the best service. We hope to welcome you back to Harris Gubeng Surabaya again. Sincerely, Kokito, Customer Relations Manager
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teguh l.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great service, clean rooms, delicious food.
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Accommodation's Reply
01 Aug 2026
Thank you, Mr. Tekh. Thank you for your review and positive rating. We were delighted to serve you and hope that we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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Ferdian
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The location is close to Airlangga University's Campus B, just a 10-minute drive. It's spotlessly clean, and the staff are friendly. The food is quite varied, similar to other hotels.
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Accommodation's Reply
28 Jul 2026
Thank you, Mr. Ferdian. Thank you for your review and positive rating. We were delighted to serve you and hope we were able to make your visit to Surabaya even more memorable. We hope to remain your first choice in Kota Pahlawan in the future. See you again soon. Sincerely, Kokito, Customer Relations Manager.
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very strategic location, friendly staff, clean hotel, affordable price.
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Accommodation's Reply
27 Jul 2026
Thank you to all Harris fans who took the time to write positive reviews for our hotel. We are delighted to read your comments about the friendliness of our staff and the cleanliness of the hotel. Your feedback encourages us to continue maintaining the quality of our service and cleanliness. We hope to welcome you back for your next stay. Sincerely, Aldi Chandra, Front Office Manager
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A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Needs some minor improvements such as clothes hangers are broken, kids club air conditioner is dirty, and shower setting is malfunctioning.
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Accommodation's Reply
25 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and for sharing your constructive feedback. We apologize for the inconveniences happened during your stay. We will fix the issues immediately and will do better maintenance in the future, to ensure this won't happen again in the future. Again, thank you very much for your kind feedback. We wish you a safe and pleasant journey to your next destination, we are ready to welcome you back to provide much better experience in the future. HARRISly Yours, Cogito Fans Relations Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is the 3rd time I've stayed here, strategic location, clean rooms, friendly staff.
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Accommodation's Reply
20 Jul 2026
Thank you to all Harris's fans! Thank you so much for choosing us as your accommodation every time you travel to Surabaya. We are delighted to have served you. Your reviews and ratings encourage us to continue working hard and maintaining the quality of our services and products. We hope to welcome you again in the coming weeks. See you again in Surabaya. Sincerely, Kokito, Customer Relations Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
As always, it's clean. The staff is friendly, and the food is delicious.
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Accommodation's Reply
20 Jul 2026
Thank you to all of Harris's fans! Thank you for choosing us as your home in Bandar Vera. We are delighted to have served you and hope to welcome you back again soon. Sincerely, Kokito, Fan Club Relations Manager.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Better breakfast menu with a good taste.
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Accommodation's Reply
22 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. We also appreciate your kind highlight about our breakfast. We wish you had a pleasant and safe journey to your next destination. We cannot wait to welcome you back soon here in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
P***T
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are clean, spacious, and comfortable, with complete and well-maintained amenities. The beds are very comfortable, and the atmosphere is peaceful enough to relax after a busy day.
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Accommodation's Reply
20 Jul 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope that we were able to make your recent visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Good and nice hotel to stay. Clean, good, and helpful staff. Close to the center area, culinary, and shopping mall. We really enjoyed our stay during our short holiday in Surabaya.
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Accommodation's Reply
18 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. It is always our pleasure to make your stay memorable. We look forward to welcome you back for another unforgettable experience. HARRISly Yours, Cogito Fans Relations Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
recommended only the room size is small
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Accommodation's Reply
16 Jul 2026
Thank you to all Harris fans. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We also appreciate your positive ratings and reviews. We apologize if the room size you booked was below your expectations, but for your information, we have other room types available, such as Premium Rooms, Executive Rooms, Junior Suites, Blissful Rooms, and Amazing Residency Rooms, all of which are 78 square meters. Once again, we thank you and hope to make your stay at home every time you visit Pahlawan. See you again in the future. Sincerely, Kokito, Customer Relations Manager
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Number of reviews per page
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Lobby 4 HARRIS Hotel & Conventions Gubeng

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 8,887 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
All
Staff Friendliness (379)
Distance to City Center (346)
Bedroom (345)
Ambiance (337)
Variety (323)
Bathroom (313)
Taste (308)
Hotel Area (307)
Family Friendly (295)
Accessibility (286)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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Customer reviews
N***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Absolutely excellent, the room is exactly as pictured. The price is very satisfactory, and the cleanliness is excellent.
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Accommodation's Reply
13 Aug 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We are delighted to have served you and hope that your visit to Surabaya was even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Kathleen A. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
I absolutely love the vibe of this guesthouse! The place is super clean, the staff is incredibly friendly, and the food is absolutely delicious. Plus, every hallway smells amazing, making you feel at home. Overall, it's highly recommended for anyone looking for a comfortable place to rest.
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Accommodation's Reply
11 Aug 2026
Thank you, Kathleen. Thank you for choosing to stay at Harris Hotel & Conventions, Kubeng, Surabaya, and thank you for taking the time to share your wonderful experience through this positive review. Your positive feedback regarding the cleanliness of the room, the delicious food, and the satisfactory service will further motivate us in our work. We wish you and your family good health and happiness always. We look forward to being your home in this city of heroes. Sincerely, Kokito, Customer Relations Manager
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s***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Nice hotel in the city center and clean.
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Accommodation's Reply
10 Aug 2026
Thank you to all Harris's fans. Thank you for the positive reviews about our hotel. We sincerely hope that Harris Hotel Kubeng Surabaya will always be your first choice when visiting Surabaya. We wish you all good health, and we look forward to welcoming you and your family back to our hotel again. Sincerely, Aldi Chandra Pratista, Front Office Manager.
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James h.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
Need to add more vegetarian and vegan options to the menu.
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Accommodation's Reply
07 Aug 2026
Cheers Mr. James H Thank you very much for staying with us at harris hotel & Conventions Gubeng Surabaya and for sharing your constructive feedback. We will convey this to our kitchen staff for future improvements. We wish you a safe and pleasant journey to your next destination, we are ready to welcome you back to provide much better experience in the future. Hrrisly yours, Aldy Chandra Pratista Front Office Manager
a***d
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The hotel is comfortable, clean, strategic location, suitable for business trips.
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Accommodation's Reply
07 Aug 2026
Thank you to all Harris Hotel fans who have taken the time to write reviews of our hotel. We are delighted that you had a wonderful experience staying with us. Your comfort is our top priority, and we hope that Harris Hotel Kubeng Surabaya will remain your first choice when visiting Surabaya. Thank you again, and we look forward to welcoming you and your family back to our hotel again. Sincerely, Aldi Chandra Pratista, Front Office Manager
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A***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
The staff is very friendly, can I give some input, for the dining area, please provide a smoking room, thanks.
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Accommodation's Reply
06 Aug 2026
Thank you to all Harris's fans and thank you for your positive review. We are delighted that our service made your visit to Surabaya even more memorable. Your suggestion regarding adding a smoking area in the restaurant has been noted by our management. For your information, we are currently renovating the terrace at Arras 5 restaurant. Therefore, in the meantime, we will be providing a smoking area by the pool at Arras 5 restaurant. Thank you again for this helpful feedback. We look forward to welcoming you back in the future with even better service and facilities. Sincerely, Kokito, Customer Relations Manager
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qiufa w.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff were very friendly, and the environment was nice.
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Accommodation's Reply
04 Aug 2026
Cheers Ms. Qiufa, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write a wonderful review about us. We are delighted having you with us and it is always our pleasure to make your stay memorable. We wish you a safe and pleasant journey to your next destination, we can't wait to welcome you back soon. HARRISly Yours, Cogito Fans Relations Manager
Mey P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Best hotel, very comfortable for a staycation.
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Accommodation's Reply
06 Aug 2026
Thank you, May. Thank you for your excellent review and rating. We were delighted to serve you and hope we were able to make your holiday in Surabaya even more memorable. We look forward to welcoming you back soon. Sincerely, Kojito, Customer Relations Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room used was very good, nice and clean.
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Accommodation's Reply
04 Aug 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience through this positive review. We are delighted to have served you and provided you with a pleasant room. We hope to welcome you back again soon. Sincerely, Kokito, Customer Relations Manager
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N***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Great hotel. Harris rarely disappoints anywhere, so it's a safe choice. Some other hotel franchises decline with age, but Harris remains consistent.
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Accommodation's Reply
03 Aug 2026
Thank you to all Harris fans. Thank you for choosing to stay at Harris Gubeng Surabaya and thank you for sharing your wonderful experience through this review. It is a great honor for all of us at Harris Gubeng to have loyal guests like you, and your positive review motivates us to continue striving for the best service. We hope to welcome you back to Harris Gubeng Surabaya again. Sincerely, Kokito, Customer Relations Manager
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teguh l.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great service, clean rooms, delicious food.
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Accommodation's Reply
01 Aug 2026
Thank you, Mr. Tekh. Thank you for your review and positive rating. We were delighted to serve you and hope that we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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Ferdian
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The location is close to Airlangga University's Campus B, just a 10-minute drive. It's spotlessly clean, and the staff are friendly. The food is quite varied, similar to other hotels.
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Accommodation's Reply
28 Jul 2026
Thank you, Mr. Ferdian. Thank you for your review and positive rating. We were delighted to serve you and hope we were able to make your visit to Surabaya even more memorable. We hope to remain your first choice in Kota Pahlawan in the future. See you again soon. Sincerely, Kokito, Customer Relations Manager.
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very strategic location, friendly staff, clean hotel, affordable price.
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Accommodation's Reply
27 Jul 2026
Thank you to all Harris fans who took the time to write positive reviews for our hotel. We are delighted to read your comments about the friendliness of our staff and the cleanliness of the hotel. Your feedback encourages us to continue maintaining the quality of our service and cleanliness. We hope to welcome you back for your next stay. Sincerely, Aldi Chandra, Front Office Manager
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A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Needs some minor improvements such as clothes hangers are broken, kids club air conditioner is dirty, and shower setting is malfunctioning.
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Accommodation's Reply
25 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and for sharing your constructive feedback. We apologize for the inconveniences happened during your stay. We will fix the issues immediately and will do better maintenance in the future, to ensure this won't happen again in the future. Again, thank you very much for your kind feedback. We wish you a safe and pleasant journey to your next destination, we are ready to welcome you back to provide much better experience in the future. HARRISly Yours, Cogito Fans Relations Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is the 3rd time I've stayed here, strategic location, clean rooms, friendly staff.
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Accommodation's Reply
20 Jul 2026
Thank you to all Harris's fans! Thank you so much for choosing us as your accommodation every time you travel to Surabaya. We are delighted to have served you. Your reviews and ratings encourage us to continue working hard and maintaining the quality of our services and products. We hope to welcome you again in the coming weeks. See you again in Surabaya. Sincerely, Kokito, Customer Relations Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
As always, it's clean. The staff is friendly, and the food is delicious.
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Accommodation's Reply
20 Jul 2026
Thank you to all of Harris's fans! Thank you for choosing us as your home in Bandar Vera. We are delighted to have served you and hope to welcome you back again soon. Sincerely, Kokito, Fan Club Relations Manager.
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E***a
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Better breakfast menu with a good taste.
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Accommodation's Reply
22 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. We also appreciate your kind highlight about our breakfast. We wish you had a pleasant and safe journey to your next destination. We cannot wait to welcome you back soon here in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
P***T
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The rooms are clean, spacious, and comfortable, with complete and well-maintained amenities. The beds are very comfortable, and the atmosphere is peaceful enough to relax after a busy day.
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Accommodation's Reply
20 Jul 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We were delighted to serve you and hope that we were able to make your recent visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Good and nice hotel to stay. Clean, good, and helpful staff. Close to the center area, culinary, and shopping mall. We really enjoyed our stay during our short holiday in Surabaya.
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Accommodation's Reply
18 Jul 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. It is always our pleasure to make your stay memorable. We look forward to welcome you back for another unforgettable experience. HARRISly Yours, Cogito Fans Relations Manager
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
recommended only the room size is small
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Accommodation's Reply
16 Jul 2026
Thank you to all Harris fans. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We also appreciate your positive ratings and reviews. We apologize if the room size you booked was below your expectations, but for your information, we have other room types available, such as Premium Rooms, Executive Rooms, Junior Suites, Blissful Rooms, and Amazing Residency Rooms, all of which are 78 square meters. Once again, we thank you and hope to make your stay at home every time you visit Pahlawan. See you again in the future. Sincerely, Kokito, Customer Relations Manager
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Number of reviews per page
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