HARRIS Hotel & Conventions Gubeng

Hotels
Preferred Partner Plus
8.8
/10
Very Good
6,917 reviews

What Guests Say About Their Stay

Staff Friendliness (312)
Distance To City Center (288)
Bedroom (275)
Variety (272)
Zacharia A.
8.5
/ 10
The warmest welcoming. Thank you for all staff from all departments. All of you do your job excellently. I'm impressed with the hospitality. I will come again for sure 100/10
Puti A.
10.0
/ 10
The staff are very welcoming and helpful. Amazing and highly recommended place to stay at Surabaya, sure to come back, thank you!
N***i
10.0
/ 10
Great experience during my stay here with my family. The staff are helpful and nice. Definitely will stay here again in the future.
Anastasia V.
9.4
/ 10
Nice hotel. Clean and comfy rooms with bright colors. Easy to check in no need to pay deposit. Easy to using wifi. Good service. I got the free upgrade room with the promo price from app! A living room with city views, a minibar with mini fridge, a toilet, a master bedroom, a large bathroom with separated closet and shower room completed with bathtub. Many power sockets, functional lamps, 2 TV, functional towels, completed with bolsters, a bath salt, 2 pairs of comfy sandals, 4pcs tea and coffee compliments, a weight measure, a hairdryer, locker, and bath clothes also. always like to the pay attentions for details and decorated towels also on the bed. Nice pools views and breakfast rooms also. Recommended to come back again to stays here💖
Anastasia V.
9.4
/ 10
Nice hotel. Good services. Clean and comfy. Easy to check in, no need to pay deposit. Easy to using wifi. Complete equipment's in the room such as: towels by it functions, amenities is good by quality and quantity, decorated towels on the bed, many functions lamps, nice quality TV, have maybe power sockets, and mini refrigerator. I got free upgrade room include bathtub, living room, mini bar, additional wc, and its promo price from app! Nice pools and breakfast room views. Recommended to come back and stays again here💖
In the Area
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Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Indoor Jacuzzi
Located near Train Station
+2 more
Staying at HARRIS Hotel & Conventions Gubeng is a good choice when you are visiting Gubeng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around HARRIS Hotel & Conventions Gubeng

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Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281
Lobby HARRIS Hotel & Conventions Gubeng
Lobby 2 HARRIS Hotel & Conventions Gubeng

Discover More About HARRIS Hotel & Conventions Gubeng

HARRIS Hotel & Conventions Gubeng Rates per Night

HARRIS Hotel & Conventions Gubeng room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best HARRIS Hotel & Conventions Gubeng hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

HARRIS Hotel & Conventions Gubeng Location & Address

HARRIS Hotel & Conventions Gubeng is located at Jalan Bangka No. 8-18, Gubeng, Surabaya, Jawa Timur, Indonesia, 60281. It's situated in the Surabaya area of Indonesia, known for its vibrant atmosphere and local attractions. The hotel is approximately 4 km from the city center.

How to go to HARRIS Hotel & Conventions Gubeng from Airport

Arranging your hotel transfer from the airport to hotel can be a breeze. Here's a breakdown of your options to ensure a smooth journey to HARRIS Hotel & Conventions Gubeng. Whether you're looking for speed or affordability, Surabaya has you covered.

  • Taxi (Most Direct):

    A taxi from Juanda International Airport (SUB) is the most straightforward option. You'll find taxi stands outside the arrival terminals. The journey to HARRIS Hotel & Conventions Gubeng typically takes around 30-45 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available in Surabaya. Simply book a ride through the app after you land. This can often be a more cost-effective alternative to traditional taxis.
  • Airport Bus (Budget-Friendly):

    The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Purabaya Bus Terminal (also known as Bungurasih). From Purabaya, you can take a local bus or taxi to the hotel. This option takes longer, around 1.5 - 2 hours.
  • Hotel Transfer (Pre-Booked):

    Some hotels, including HARRIS Hotel & Conventions Gubeng, offer airport pick-up services. Contact the hotel in advance to arrange this for a hassle-free transfer.

Tips:

For the most convenient route, consider pre-booking a hotel transfer or using a ride hailing service. This will save you time and ensure a smooth arrival, especially if you're travelling with luggage.

HARRIS Hotel & Conventions Gubeng Reviews & Summary

Looking for all about hotel HARRIS Hotel & Conventions Gubeng? This hotel consistently receives positive Hotel reviews, making it a popular choice for travellers visiting Surabaya. Guests appreciate the hotel's convenient location, comfortable accommodations, and friendly service. It's a great option for both business and leisure travellers.

What guests love about the hotel is its central location, making it easy to explore Surabaya's attractions. The hotel also boasts a range of amenities, including a swimming pool, fitness centre, and on-site dining options. A standout feature is the hotel's convention centre, making it ideal for events and conferences.

"Great location, friendly staff, and comfortable rooms. I would definitely stay here again!" This positive review encapsulates the experience many guests have at HARRIS Hotel & Conventions Gubeng.

HARRIS Hotel & Conventions Gubeng Room Types Available

Choosing the right hotel room type can make all the difference to your stay. HARRIS Hotel & Conventions Gubeng offers a variety of different hotel room types to suit every traveller's needs. From cosy standard rooms to spacious suites, there's a categories of hotel rooms for everyone.

  • HARRIS Room:

    These are the standard hotel bedroom types, offering comfortable accommodation with a choice of double or twin beds. Non-smoking rooms are available.
  • HARRIS Family Room:

    Ideal for families, these rooms offer more space and may include additional beds or a sofa bed.
  • HARRIS Suite:

    For a more luxurious stay, the suites offer a separate living area and enhanced amenities. Some suites may include a bathtub.
  • Connecting Rooms:

    Perfect for larger families or groups travelling together, connecting rooms can be requested (subject to availability).

Please note that HARRIS Hotel & Conventions Gubeng is generally not a pet-friendly hotel. It's always best to confirm directly with the hotel regarding their pet policy, as it may be subject to change.

Hotel Facilities in HARRIS Hotel & Conventions Gubeng

HARRIS Hotel & Conventions Gubeng offers a wide range of Hotel amenities to ensure a comfortable and enjoyable stay. From relaxing by the pool to staying active in the fitness centre, there's something for everyone. These hotel facilities cater to both adults and children.

  • Swimming Pool:

    Take a dip in the outdoor swimming pool, perfect for a refreshing break.
  • Fitness Centre:

    Stay active during your stay with the hotel's well-equipped fitness centre.
  • HARRIS Cafe:

    Enjoy a variety of dishes and beverages at the hotel's on-site cafe.
  • Convention Centre:

    The hotel boasts a large convention centre, ideal for hosting events and conferences.
  • Kids' Club:

    Keep the little ones entertained at the hotel's dedicated kids' club.
  • Spa:

    Relax and rejuvenate with a massage or treatment at the hotel's spa.

Please note that some facilities may have operating hours and extra fees may apply for certain services. Contact the hotel directly for the most up-to-date information.

Hotel Buffet or Restaurant/Cafe in HARRIS Hotel & Conventions Gubeng

Indulge in a culinary journey at HARRIS Hotel & Conventions Gubeng's hotel restaurant and cafe. Whether you're looking for a hearty hotel buffet or a quick bite, there's something to satisfy every craving. The hotel offers a variety of dining options to suit all tastes.

  • HARRIS Cafe:

    This hotel cafe offers a casual dining experience with a menu featuring Indonesian and international cuisine. Open for breakfast, lunch, and dinner.
  • HARRIS Buffet (Breakfast):

    Start your day with a delicious buffet breakfast at HARRIS Cafe. Enjoy a wide selection of hot and cold dishes, including local specialities. Expect to pay around SGD 20 per person.
  • Room Service:

    Enjoy a meal in the comfort of your own room with the hotel's room service menu.

The HARRIS Cafe is known for its signature dishes, such as Nasi Goreng and Gado-Gado. Be sure to try these local favourites during your stay.

HARRIS Hotel & Conventions Gubeng Airport pickups and How to Book

Looking for hotels with airport shuttle services? HARRIS Hotel & Conventions Gubeng offers a convenient hotel to airport transfer service to ensure a hassle-free arrival and departure. This service can be booked in advance to avoid any last-minute stress.

To book an airport pick-up, simply contact the hotel directly after making your room reservation. Provide your flight details, including your arrival time and flight number. It's recommended to book at least 24 hours in advance to ensure availability. The hotel will then arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Navigating Surabaya is easy with its network of MRT nearby and bus stops nearby. HARRIS Hotel & Conventions Gubeng is conveniently located near several public transport options, making it easy to explore the city. Whether you prefer the MRT or the bus, you'll find a convenient option nearby.

  • Gubeng Train Station:

    Located approximately 1 km from the hotel, Gubeng Train Station is a major transportation hub in Surabaya.
  • Bus Stops along Jalan Pemuda:

    Several bus stops are located along Jalan Pemuda, a major road near the hotel. These bus stops offer connections to various parts of the city.

To use the public transport system in Surabaya, you'll need a public transport card or be able to pay with cash. Public transport cards can be purchased at designated kiosks and stations.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Surabaya offers a variety of attractions that are perfect for families and kids. From theme parks to zoos, there are plenty of nearby places to go to keep everyone entertained. Discover the best things to see nearby and create unforgettable memories.

  • Surabaya Zoo (Kebun Binatang Surabaya):

    Located approximately 6 km from the hotel, Surabaya Zoo is one of the oldest and largest zoos in Indonesia. It's home to a wide variety of animals, including Komodo dragons, orangutans, and tigers. Entry price is around SGD 5 per person.
  • Suroboyo Carnival Park:

    A fun-filled amusement park with rides, games, and attractions for all ages. Located about 15 km from the hotel. Entry price varies depending on the package, but expect to pay around SGD 10-20 per person.
  • Kenjeran Beach:

    Enjoy a day at the beach at Kenjeran Beach, located approximately 20 km from the hotel. This beach offers stunning views of the Madura Strait and is a popular spot for swimming, sunbathing, and water sports. Entry is free.
  • House of Sampoerna:

    A museum dedicated to the history of Sampoerna, one of Indonesia's largest cigarette manufacturers. Located about 4 km from the hotel. Entry is free.
  • Tunjungan Plaza:

    A large shopping mall with a variety of shops, restaurants, and entertainment options. Located about 2 km from the hotel. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near HARRIS Hotel & Conventions Gubeng (Surabaya)

Craving some delicious food and looking for nearby dining options? Surabaya offers a wide variety of culinary delights, from trendy cafes to authentic local food. Discover the best food eatiries near me and indulge in the city's vibrant food scene. Whether you're looking for a quick bite or a sit-down meal, you'll find something to satisfy your taste buds.

Cafes/Restaurants:

  • Excelso Coffee:

    A popular coffee chain serving a variety of coffee drinks, pastries, and light meals.
  • Bon Ami Restaurant:

    A well-known restaurant serving Indonesian and international cuisine.
  • McDonald's:

    A classic fast-food chain offering burgers, fries, and other familiar favourites.

Local Street Food:

  • Nasi Goreng:

    Fried rice with various toppings, a staple Indonesian dish.
  • Satay:

    Grilled skewers of marinated meat, served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles, vegetables, and spices.
  • Gado-Gado:

    A salad of boiled vegetables, tofu, tempeh, and peanut sauce.
  • Rawon:

    A rich beef soup with a distinctive black colour from keluak nuts.

Shopping places near HARRIS Hotel & Conventions Gubeng (Surabaya)

Looking for some retail therapy and searching for shops near me? Surabaya offers a variety of shopping destinations, from modern malls to traditional markets. Discover the best nearby shopping and find everything from designer brands to local handicrafts. Whether you're looking for souvenirs or the latest fashion, you'll find it in Surabaya.

  • Tunjungan Plaza:

    A large and popular mall near hotel with a wide variety of shops, restaurants, and entertainment options.
  • Grand City Mall:

    Another large mall offering a range of international and local brands.
  • Pasar Atom:

    A traditional market where you can find a variety of goods, including clothing, electronics, and food.

Other Places to Stay Near HARRIS Hotel & Conventions Gubeng

If HARRIS Hotel & Conventions Gubeng isn't quite what you're after, Surabaya has plenty of other accommodation options. From luxury hotels to budget-friendly guesthouses, you'll find the perfect place to stay. Explore the best hotel nearby and find your home away from home.

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Hotel, Surabaya:

    A luxurious hotel offering world-class amenities and service.
  • JW Marriott Hotel Surabaya:

    Another top-rated hotel with spacious rooms and excellent facilities.
  • The Westin Surabaya:

    A modern hotel with stunning city views and a range of dining options.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

  • Wyndham Surabaya:

    A comfortable hotel with a convenient location and a range of amenities.
  • Hotel Ciputra World Surabaya:

    A modern hotel connected to a shopping mall.
  • Mercure Surabaya Grand Mirama:

    A stylish hotel with a rooftop pool and bar.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Pop! Hotel Gubeng Surabaya:

    A budget-friendly hotel with a convenient location.
  • Amaris Hotel Embong Malang Surabaya:

    A simple and clean hotel with essential amenities.
  • Favehotel MEX Surabaya:

    A colourful and modern hotel with a range of room types.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Surabaya is easy with Traveloka. Whether you're looking for a luxurious five-star hotel or a budget-friendly option, you'll find a wide range of accommodations to choose from. Check Hotel availability and book your stay today!

Don't miss out on the best deals on hotels in Surabaya. With Traveloka, you can easily compare prices, read reviews, and book your room booking with confidence. Start planning your trip to Surabaya today and experience the city's vibrant culture and delicious cuisine. book cheap hotels in Indonesia and discover cheap hotels nearby.

All facilities in HARRIS Hotel & Conventions Gubeng

Bar, Cafe and Lounge HARRIS Hotel & Conventions Gubeng
Bar, Cafe and Lounge
Swimming Pool HARRIS Hotel & Conventions Gubeng
Swimming Pool
Entertainment Facility HARRIS Hotel & Conventions Gubeng
Entertainment Facility
Fitness Center HARRIS Hotel & Conventions Gubeng
Fitness Center
Functional Hall HARRIS Hotel & Conventions Gubeng
Functional Hall

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and lunch
  • Buffet breakfast
  • Buffet dinner
  • Buffet lunch
  • Set menu dinner
  • Snacks
  • Vegetarian meal

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Tours
  • Wedding service

Things to Do

  • Children play area
  • Entertainment for children
  • Fitness center
  • Massage
  • Outdoor pool
  • Sauna
  • Spa
  • Sauna

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Connectivity

  • Internet point
  • LAN Internet
  • Free WiFi

Family-friendly Facilities

  • Kids club
  • Children pool

Transportation

  • Car rental
  • Valet parking (surcharge)

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Accommodation Policy & General Information in HARRIS Hotel & Conventions Gubeng

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at HARRIS Hotel & Conventions Gubeng
152
Number of floors in HARRIS Hotel & Conventions Gubeng
17
Another facilities in HARRIS Hotel & Conventions Gubeng
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in HARRIS Hotel & Conventions Gubeng

What are available facilities at HARRIS Hotel & Conventions Gubeng?
There are top facilites at HARRIS Hotel & Conventions Gubeng such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at HARRIS Hotel & Conventions Gubeng?
The standard check-in time at HARRIS Hotel & Conventions Gubeng is starting from From 14:00 while the latest check-out time is at Before 12:00
Does HARRIS Hotel & Conventions Gubeng provide breakfast?
Yes, HARRIS Hotel & Conventions Gubeng provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in HARRIS Hotel & Conventions Gubeng

8.8
Very Good
From 6,869 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.7

Location

8.9

Service and Facilites

8.9

People often mention about HARRIS Hotel & Conventions Gubeng
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Staff Friendliness (214)
Distance to City Center (198)
Variety (196)
Bedroom (195)
Ambiance (190)
Bathroom (179)
Taste (178)
Hotel Area (166)
Accessibility (163)
Family Friendly (163)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

Number of reviews per page
20
40
Customer reviews
Hendrie C.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
Friendly staff Spacious and comfortable hotel lobby Café and restaurant in one area Complete amenities Rooms with modern interiors Comfortable mattresses, pillows, and bolsters are available Gym, swimming pool, kids club, and jacuzzi facilities are available free of charge to hotel guests.
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Accommodation's Reply
29 Jul 2025
Cheers, Mr. Hendrie, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya and for taking the time to write a review. We are delighted to have served you and provided you with excellent facilities. We hope to continue being your home in the City of Heroes. See you again soon. Warmest regards, Cogito, Fan Relations Manager
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A***d
icon-origin-TRAVELOKA
6.6
/10
Reviewed 4 day(s) ago
Ordered a non-smoking room, but got a smoking room, the reason was that the rooms were sold out.
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Accommodation's Reply
29 Jul 2025
Cheers, Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. However, we apologize for any inconvenience you may have experienced. Special requests such as non-smoking or smoking floors are subject to availability at the time of check-in. Once again, we apologize for this and hope to have the opportunity to welcome you again in the future. If I may suggest, you can try the Premium, Executive, and Suite rooms, all located on non-smoking floors. Warm regards, Cogito. Fan Relations Manager
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Zacharia A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 day(s) ago
The warmest welcoming. Thank you for all staff from all departments. All of you do your job excellently. I'm impressed with the hospitality. I will come again for sure 100/10
1 people find it helpful
Accommodation's Reply
25 Jul 2025
Cheers Mr. Zacharia, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to wrote such a heartfull review about us. Your kind words about our team will definitely inspire us even more to continue delivering our best. We wish you a safe and pleasant trip to your next destination. We cannot wait to welcome you back again. HARRISly Yours, Cogito Fans Relations Manager
Annisa M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Everything is okay, God willing, I will be here again.
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Accommodation's Reply
25 Jul 2025
Cheers, Ms. Annisa, Thank you for your positive rating and review. We're happy to have made your visit to Surabaya more memorable. We also hope to welcome you back to Harris Gubeng Surabaya soon. See you again soon. Warm regards, Cogito, Fan Relations Manager
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T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 1 week(s) ago
eskalator mati dan akses menuju basement masih terkunci di jam check out. You need to consider your guests' comfort. If basement access is only by elevator, let them know earlier. Your guests aren't just young people, right? Why you let older people have to use a broken escalator? tanpa permintaan maaf lagi.
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Accommodation's Reply
23 Jul 2025
Cheers Harris fans, Thank you for choosing to stay at Harris Gubeng Surabaya. We are happy to be your home when visiting Surabaya. However, we also regret and apologize for the inconvenience you experienced. The problem that day has been taken seriously by Management. If I may explain, to get to the parking lot of our building, we have 2 dedicated elevators in the parking area & there are 2 escalators (which we only operate at certain times, such as when there is an event in the ballroom for example). On the day of your stay, our Engineering found there was a problem with the 2 parking elevators, so they decided to turn them off for safety reasons while waiting for the elevator technician to arrive. As an alternative, we intended to turn on the escalators, but coincidentally our escalators also had a slight problem, so for several hours (until the escalators were back on) guests were forced to go through the parking ramp to get to their parking spots. And I understand the inconvenience you experienced. It is the Hotel's obligation to provide safe and comfortable facilities for all guests. And I apologize if at that time we slightly failed to fulfill it. This incident is a valuable lesson for the hotel. We have learned from our mistakes and are improving our maintenance to prevent a recurrence. We hope you will consider this again when you return to Surabaya, with our improved facilities, of course. Warmest regards, Cogito, Fan Relations Manager
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d***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
In general, this hotel is OK, only the bathroom layout really interferes with movement in the room.
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Accommodation's Reply
23 Jul 2025
Cheers, Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are pleased to serve you and hope your visit to Surabaya is also memorable. However, we apologize if the size and layout of the room & bathroom did not meet your expectations. For your information, we also provide other room types such as Deluxe & Premium Rooms with a room size of 28 square meters and prices not much different from Smart Rooms. We hope you will still consider us if you travel again to Surabaya. Warm regards, Cogito. Fan Relations Manager
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
The facilities and rooms are comfortable, and the location is strategic, with plenty of culinary options nearby. The in-room cooler wasn't cool at all; the room air conditioner was actually cooler than the mini fridge. There was a problem with one elevator, the one for in-house guests that requires access cards. Sometimes the doors took so long to close that they had to change elevators. The staff on the 5th floor (restaurant and pool area) informed me, "Oh yes, that's an error, ma'am," then another staff member said without a smile, "Ma'am, just change elevators," and directed me to another elevator that could be accessed without a card. The staff were sometimes friendly, sometimes not. Perhaps they were tired, which is understandable. But one incident that surprised me was when I went to pick up a GrabFood order that had been left at the front desk. At first, the staff member politely asked, but when they saw that the food I'd ordered was only wrapped in rice paper and plastic (even though it was Bebek Palupi, which anyone who lived in Surabaya in the early 2000s would know is a legendary culinary legend), their expression changed, and they threw my food away. I didn't get to see the staff's names, but that's enough. Overall: - Room (bed, amenities) 8/10 - Staff 7/10
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Accommodation's Reply
21 Jul 2025
Cheers, Harris fans, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We are pleased that you enjoyed our hotel's strategic location, comfortable rooms, and the facilities we provide. However, we also apologize for some of the obstacles that made your experience less enjoyable. The cooler temperature was actually not cold enough for us, and we will change the brand/supplier for future purchases. Regarding our lack of friendliness when delivering your order, we also apologize. Perhaps the staff did not mean to slam you or this was done accidentally. Because in fact, we do not discriminate against the type of order/food that guests leave. And I personally agree, Bebek Palupi is also a favorite of Surabaya people, including all of us. This, along with the lack of smiles from the staff at the restaurant, will be valuable input for us to provide better service in the future. Regarding the problem with the elevator door you mentioned, we will conduct an inspection in collaboration with the vendor's technical team. Once again, we thank you for your valuable rating and feedback. We hope to remain your choice when you travel to Surabaya, and look forward to welcoming you back with our improved service. Warm regards, Cogito, Fan Relations Manager
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Sulton N.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
I've stayed at Harris several times, but this time I was a bit disappointed. The door handle of my room at Harris Gubeng was broken. I'd already confirmed it on the first day, and I thought it was the card issue. It turned out the door handle was broken, and it wasn't repaired until after I checked out. This time, I was a bit disappointed with Harris.
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Accommodation's Reply
21 Jul 2025
Cheers, Mr. Sulton, Thank you for always choosing us as your home in Surabaya. We are happy to have loyal guests like you. However, we regret and apologize if yesterday's stay was less than pleasant. I also understand that it was quite difficult for you because of the door handle problem. This will be an evaluation for all of us, a serious concern for management so that we can be better in handling similar issues in the future. And of course, we will improve maintenance to prevent similar things from happening again. We hope to continue being your choice, and we look forward to welcoming you back with even better service in the future. Warm regards, Cogito. Fan Relations Manager
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H***i
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9.1
/10
Reviewed 2 week(s) ago
So far good, the parking is okay, the important thing is
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Accommodation's Reply
19 Jul 2025
Cheers, Harris fans! Thank you for your rating and review. We are pleased to have served you and provided satisfactory facilities, including adequate parking. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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P***e
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9.4
/10
Reviewed 2 week(s) ago
location, service, lobby, staff are very good and satisfying... what could be improved is the design of the "smart room" room which seems a bit cramped...
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Accommodation's Reply
15 Jul 2025
Cheers harris fans, Thank you for choosing to stay at harris hotel & Conventions Gubeng Surabaya and taking the time to write a review & share your pleasant experience. We are also happy to serve you and know that you like our strategic location. For your information, in addition to the Smart Room type with an area of 20 square meters, we also provide other room types such as Deluxe, Premium, Executive, and Amazing Residence with an area of 78 square meters. Perhaps if I may suggest, perhaps the Premium type is quite suitable for your preferences. Its area is 28 square meters, the layout is more spacious & modern because we have just renovated, with a price not much different from the Smart Room. We hope to continue to be an option when you travel again to Surabaya. Warm regards, Cogito. Fan Relations Manager
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Joni H.
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Leisure
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10.0
/10
Reviewed 2 week(s) ago
We asked for a baby box, when we arrived it was already available in the room, breakfast was varied, the staff were friendly.
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Accommodation's Reply
17 Jul 2025
Cheers, Mr. Joni, Thank you for choosing to stay at Harris Gubeng Surabaya and for taking the time to share your memorable experience. Your positive review of our service and breakfast will motivate us to continue our work. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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I***a
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
The hotel is clean, comfortable, the breakfast is also delicious and has lots of variety.
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Cheers, Harris fans! Thank you for your positive rating and review. We are delighted to be able to serve you and serve a variety of delicious dishes. We look forward to welcoming you back to Harris Gubeng Surabaya. Warm regards, Cogito, Fan Relations Manager
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N***r
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Staycation
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8.4
/10
Reviewed 2 week(s) ago
My first time staying here. The room was clean, but the downside was its small size and poor soundproofing, making it uncomfortable to sleep. The food had a wide variety, but the seasoning wasn't very strong. But overall, it was good. I'd like to improve it, thank you.
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Accommodation's Reply
17 Jul 2025
Cheers Harris fans, Thank you for choosing to celebrate your wedding anniversary and vacation at Harris Gubeng Surabaya. We also thank you for your positive rating and constructive review. For your information, we also provide more spacious room types such as Deluxe, Premium, Junior Suite, and Amazing Residence with an area of 78 square meters. We will accommodate and improve your suggestions regarding soundproofing and the taste of our dishes. We hope to continue to be your choice when traveling again to Surabaya. See you again next time. Warm regards, Cogito. Fan Relations Manager
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k***i
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10.0
/10
Reviewed 3 week(s) ago
The hotel is comfortable, clean, the food has a lot of choices and is delicious.
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Accommodation's Reply
12 Jul 2025
Cheers, Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya. We also appreciate your excellent review and rating. We look forward to welcoming you back to Surabaya. Warm regards, Cogito, Fan Relations Manager
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i***i
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Staycation
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8.5
/10
Reviewed 3 week(s) ago
Nice location of the hotel because it is in the city centre.
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Accommodation's Reply
10 Jul 2025
Cheers HARRIS Fans, Thank you very much for staying at HARRIS Gubeng Surabaya and leave a positive feedback for us. We are so happy having you as our guest and cannot wait to welcome you back again. HARRISly Yours, Cogito Fans Relations Manager
Imas H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
All-out staff service, recommend hotel👍
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4 people find it helpful
Accommodation's Reply
10 Jul 2025
Cheers Ms. Imas, Thank you very much for staying at HARRIS Hotel & Conventions Gubeng Surabaya and left a superb rating for us. We hope that we have achieved our goal to make your stay memorable. We cannot wait to welcome you back here again. HARRISly Yours, Cogito Fans Relations Manager
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Nur F.
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10.0
/10
Reviewed 3 week(s) ago
Comfortable and clean, always a regular here
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Accommodation's Reply
10 Jul 2025
Cheers, Ms. Nur, Thank you for always choosing us as your home in Surabaya. We are happy to serve you, and your review will inspire us to continue our work. We look forward to welcoming you back. Warm regards, Cogito, Fan Relations Manager
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Nurul f. r.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Stayed in the bright type, which was a bit uncomfortable maybe because of the location of the bathroom, apart from that it was perfect, breakfast menu, smooth WiFi, complete gym.
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Accommodation's Reply
08 Jul 2025
Cheers Ibu Nurul, Thank you for choosing to stay at harris gubeng Surabaya and sharing your memorable experience. We are happy to serve you and can't wait to welcome you back here. Warm Regards, Cogito. Fans Relations Manager
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Mohamad B. S. U.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The friendly hotel staff made us more comfortable and for the Harris Hotel breakfast, there is no doubt about the taste... Awesome.
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Accommodation's Reply
03 Jul 2025
Cheers Mr. Mohamad, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya, and taking the time to share your memorable experience. We are also happy to serve you and serve delicious food. Hopefully your visit to Surabaya yesterday was also memorable. We look forward to your return. Warm Regards, Cogito. Fans Relations Manager
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Azki_ S.
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10.0
/10
Reviewed 4 week(s) ago
Favorite hotel, clean, professional service, comfortable rooms, complete food. Awesome
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Accommodation's Reply
30 Jun 2025
Cheers Mr. Azki, Thank you for choosing to stay at Harris Hotel & Conventions Gubeng Surabaya, and sharing your pleasant experience. We are happy to serve you, serve a complete breakfast, and provide satisfactory facilities. We look forward to your return. Warm Regards, Cogito. Fans Relations Manager
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Lobby 4 HARRIS Hotel & Conventions Gubeng

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