HARRIS Hotel & Conventions Gubeng

Explore HARRIS Hotel & Conventions Gubeng
8.8
Very Good
From 8,938 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

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Staff Friendliness (405)
Distance to City Center (372)
Bedroom (371)
Ambiance (358)
Variety (344)
Bathroom (335)
Taste (328)
Hotel Area (326)
Family Friendly (315)
Accessibility (304)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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40
Customer reviews
I***a
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Leisure
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8.5
/10
Reviewed 4 day(s) ago
Staying at Harris Hotel was pleasant, the location is strategic, comfortable, the staff are friendly.
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Accommodation's Reply
11 Nov 2026
Thank you to all Harris Hotel fans. Thank you so much for your positive review. We are delighted to have been a part of your memorable experience in Surabaya. We are committed to always providing the best for all guests staying at Harris Hotel Kubeng Surabaya. We hope to see you again on your next visit. Sincerely, Firman A. Putra, Head of Front Office.
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Dedi r.
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Business
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10.0
/10
Reviewed 5 day(s) ago
Recommended as a place to stay in Surabaya City.
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Accommodation's Reply
11 Nov 2026
Thank you, Mr. Dedi. It was an honor to serve you during your visit to Surabaya, and we appreciate you taking the time to write a positive review about Harris Gubeng Surabaya. Your review is valuable and inspiring to the team and management of Harris Gubeng Surabaya. We hope that Harris Gubeng Surabaya will always be your preferred destination and vacation spot for you and your family during your visits to Pahlawan. We look forward to welcoming you again in the future. Sincerely, Firman A. Putra, Head of Front Office
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 6 day(s) ago
Harris Gubeng is the best! I will be back...
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Accommodation's Reply
08 Nov 2026
Cheers HARRIS Fans , Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had such a fantastic stay with us. At HARRIS Hotel & Conventions Gubeng Surabaya, our team always strives to deliver the bright, friendly, and exceptional service that we are known for. Knowing that we exceeded your expectations truly motivates all of us to keep doing our best. We cannot wait to welcome you back for another memorable experience on your next visit to Surabaya. Safe travels until we see you again. Best regards, Aldy Chandra Pratista Front Office Manager
S***g
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Friendly service, spacious car park, clean rooms, luxurious interior and exterior, fully equipped gym.. Enjoyable.
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Accommodation's Reply
04 Nov 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and sharing your wonderful experience with us through this positive review. We were delighted to serve you and hope to make your visit to Surabaya even more memorable. We at Surabaya look forward to welcoming you back again in the future. Sincerely, Kokito, Customer Relations Manager
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Verified Traveler
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10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the breakfast menu is very extensive and delicious.
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Accommodation's Reply
28 Oct 2026
Thank you to all Harris's fans! Thank you for your excellent reviews and ratings. We are delighted to have served you and hope to remain your favorite restaurant in Bandar Wira. Sincerely, Kokito, Customer Relations Manager.
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Desy O. S.
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Staycation
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8.5
/10
Reviewed 2 week(s) ago
Very friendly staff, strategic location.
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Accommodation's Reply
28 Oct 2026
Thank you, Daisy. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and thank you for taking the time to write a review and give us an excellent rating. We were delighted to serve you and hope to welcome you back again. Sincerely, Kokito, Customer Relations Manager.
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W***a
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Transit
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10.0
/10
Reviewed 3 week(s) ago
Good hotel, love to be here, waiting for the next staycation.
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Accommodation's Reply
28 Oct 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a wonderful review. It is our pleasure to make your stay memorable. We cannot wait to welcome you back here as soon as possible. HARRISly Yours, Cogito Fans Relations Manager
Anindita P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
We went there for a birthday staycation and the kids were happy; friendly staff, can be a bit packed during weekends/holidays.
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Accommodation's Reply
26 Oct 2026
Cheers Ms. Anindita, Thank you very much for choosing to celebrate your family's special day with us here in Surabaya. Your kind word means a lot as it will encourage us even more to always deliver our best. We cannot wait to welcome you back soon in HARRIS Gubeng for another unforgettable moment with us. HARRISly Yours, Cogito Fans Relations Manager
Johan I.
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Everything was perfect. Very comfortable. Excellent service.
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Accommodation's Reply
26 Oct 2026
Thank you, Mr. Johan. Thank you for your positive rating and review. We were delighted to serve you and hope that we will continue to be your favorite restaurant, especially in Surabaya. We look forward to welcoming you back again soon. Sincerely, Kokito, Customer Relations Manager.
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A***h
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10.0
/10
Reviewed 3 week(s) ago
Very satisfied especially when negotiating the check-out time because I was waiting for the train schedule, but disappointed when I asked the bell boy to help me check-out, it took so long that I had to get off myself without the bell boy's help, hopefully there will be improvements in the future, overall the best.
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Accommodation's Reply
23 Oct 2026
Thank you to all Harris fans, thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya, and thank you for taking the time to write such a positive and constructive review. We apologize for any inconvenience you experienced, particularly regarding the concierge (bellhop) service not reaching your room. This may have been due to a queue for concierge services at that time, causing the delay in reaching your room. However, this will be an important observation and evaluation for us to improve our communication and service speed in the future. Thank you again for your interest. We hope to welcome you back to the City of Heroes again to provide you with an even better stay experience. Sincerely, Kokito, Customer Relations Manager
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y***e
icon-Business
Business
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10.0
/10
Reviewed 4 week(s) ago
Strategic location, comfortable, and highly recommended.
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Accommodation's Reply
23 Oct 2026
Thank you to all of Harris's fans! Thank you for your excellent reviews and ratings. We are delighted that you had a memorable experience with us here. We hope to welcome you back to Surabaya again for even more memorable experiences. Sincerely, Kokito, Fan Club Relations Manager.
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T***r
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Business
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10.0
/10
Reviewed 4 week(s) ago
The facilities and amenities are wonderful.
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Accommodation's Reply
23 Oct 2026
Cheers HARRIS Fans, Thank you very much for your positive review. Your kind word means a lot for us as it will encourage us even more to deliver our best service and products. We look forward to welcome you back soon in Surabaya. HARRISly Yours, Cogito Fans Relations Manager
T***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It provides amazing services that make us comfortable when staying here.
1 people find it helpful
Accommodation's Reply
23 Oct 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and taking your time to write such a great review about us. It is our pleasure to make your stay memorable and we look forward to welcome you back soon. HARRISly Yours, Cogito Fans Relations Manager
M***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Thankyou Harris gubeng team kalian the best
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Accommodation's Reply
13 Oct 2026
Thank you to all Harris's fans! Thank you for the wonderful reviews and top ratings. We are delighted that we were able to make your visit to Surabaya even more memorable. These reviews will motivate us to continue providing the best service and products. See you again at our next exciting event! Sincerely, Kokito, Fan Club Relations Manager
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I***n
icon-Business
Business
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8.5
/10
Reviewed 5 week(s) ago
Friendly service, the breakfast is very complete.
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Accommodation's Reply
13 Oct 2026
Thank you to all Harris's fans! Thank you for your excellent reviews and ratings. We are delighted to have served you, and your positive feedback on our food will encourage our chefs and the entire team to continue striving to serve the best food. We hope to welcome you back again on other exciting occasions. Sincerely, Kojito, Customer Relations Manager
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muhamad
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel staff were very friendly and enthusiastic when they welcomed us.
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Accommodation's Reply
02 Oct 2026
Thank you, Mr. Muhammad N. Thank you for your positive rating and review. We were delighted to serve you and hope we were able to make your visit to Surabaya even more memorable. We look forward to welcoming you again soon. Sincerely, Kojito, Customer Relations Manager
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A***i
icon-Business
Business
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9.7
/10
Reviewed 7 week(s) ago
Strategic location from city center and good service.
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1 people find it helpful
Accommodation's Reply
30 Sep 2026
Thank you to all Harris fans who chose to stay at Harris Hotel & Conventions Kubeng, Surabaya, and for taking the time to write reviews and rate us. We are delighted to have served you and hope that we were able to make your visit to the city of heroes even more memorable. We look forward to welcoming you back again soon. Sincerely, Kokito, Fan Club Relations Manager
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Nilahermawati
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Leisure
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10.0
/10
Reviewed 7 week(s) ago
The hotel staff is very friendly, the elevator smells good, all the rooms smell good, the hotel is clean and tidy, the food is delicious.
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Accommodation's Reply
28 Sep 2026
Thank you, Ms. Nila. Thank you for your second positive review. We are very pleased to have served you again, and your review will further motivate us to maintain our high standards of service. We hope to welcome you back again. Sincerely, Kojito, Customer Relations Manager.
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Verified Traveler
icon-Business
Business
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8.5
/10
Reviewed 7 week(s) ago
Easy access, convenient parking, clean rooms, fast and environmentally friendly service, in short, it's really great.
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1 people find it helpful
Accommodation's Reply
23 Sep 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and thank you for taking the time to write a wonderful review about your memorable experience. We hope to welcome you back again soon. Sincerely, Kokito, Customer Relations Manager
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H***i
icon-Business
Business
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9.1
/10
Reviewed 7 week(s) ago
friendly staffs always greet you and will always serve you as if you were the hotel's owner😉. that's why you will feel at home when staying in the hotel. cool👍👍
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Accommodation's Reply
25 Sep 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya and for sharing your wonderful review about us ! It is our pleasure to make you feel the comfort of your home, indeed, HARRIS Gubeng is your home in Surabaya. Your kind word means a lot of us, this will encourage us even more to always deliver our best ! We wish you a pleasant trip to your next destination. Here in Surabaya, we cannot wait to welcome you back for another unforgettable moment with us. HARRISly Yours, Cogito Fans Relations Manager
Number of reviews per page
20
40