The hotel staff were friendly and provided excellent service. They ensured check-in was on time. Breakfast offered a varied menu.

It was really nice to stay here 😊

Strategic location... near Unair and PPNs... Rooms and bathrooms are okay, clean, comfortable but cramped... Restaurant is okay, food is delicious and varied but the restaurant space is still under renovation so it is less comfortable.

The hotel staff is friendly and impressive.

It was a great experience for the family, with all the necessary items met. This hotel is truly perfect for children if we bring the family. This hotel is a perfect choice for our next trip.

Traveling alone is not fun, let's invite the family to stay together.

very friendly and very enjoyable

The staff are friendly, the food is delicious.

The hotel atmosphere is great, comfortable, and the service is good.

The rooms are clean and comfortable, and the staff are friendly.

Always satisfied staying here, the rooms are clean, the food is also varied.

Friendly staff, varied and delicious food.

The rooms are comfortable and clean, the hotel location is close to Gubeng Station.

Very nice hotel in a very good area for you to choose in Surabaya.

The location is strategic, and the service from all staff is excellent. The hotel facilities are quite complete, and the restaurant is spacious and offers a variety of food options.

Very great affordable price, worth to the penny.

Okay, close to the city center, friendly staff, good and varied food, there is a gym and jacuzzi too.

Get free laundry every day during your stay, 4 pieces. On the first day, my son's pants that were being laundered were already missing. Even though I had reminded the laundry staff to record the clothes I was washing on the laundry form provided, they just said it was okay, sir, no need, and the laundry form was just brought back empty without being filled out. Meanwhile, after the loss was confirmed, they only said they were responsible but did not admit that it was the staff's fault. And until now, there has been no form of responsibility. Even though I have been to Surabaya four times and stayed at Harris Gubeng three times. Usually I am with my work partner, but yesterday I brought my family. In the end, my family was disappointed and we will never return to stay at Harris Gubeng again. And it is highly not recommended for hotel guests to use the laundry service, you will lose all your clothes.

Good service. Improve cleanliness.

The hotel staff was very friendly, and the room attendants were also honest. All room amenities were provided without asking. For example, the minibar was always stocked. Thank you, Harris, for making our holiday comfortable, enjoyable, and relaxing.