HARRIS Hotel & Conventions Gubeng

Explore HARRIS Hotel & Conventions Gubeng
8.8
Very Good
From 8,694 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.0

Service and Facilites

8.9

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Staff Friendliness (350)
Distance to City Center (322)
Bedroom (317)
Ambiance (310)
Variety (298)
Bathroom (290)
Taste (288)
Hotel Area (281)
Family Friendly (275)
Accessibility (262)
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Traveler Reviews HARRIS Hotel & Conventions Gubeng

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Customer reviews
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Thomas A. J.
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Leisure
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9.7
/10
Reviewed 3 day(s) ago
Had a great stay at Harris Hotel Gubeng Surabaya. The room was clean and comfortable, with consistently cool air conditioning and a superb view that made the stay even more enjoyable. The hotel is well maintained, with clean, carpeted corridors that create a pleasant atmosphere throughout the property. The facilities are excellent, including five lifts that make getting around quick and convenient, as well as ample parking spaces for guests. The food was delicious, with a good variety of options to choose from. The staff were friendly and helpful throughout our stay. Highly recommended for anyone visiting Surabaya!
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Accommodation's Reply
11 Jun 2026
Cheers Mr. Thomas, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya, and taking your time to write such a great review ! We are really delighted having you with us. It is always our pleasure to make your stay unforgettable. Your kind words will make us even more encouraged to always deliver our best in giving service and products quality. We wish you a safe and pleasant journey to your next destination. We look forward to welcoming you back soon in Surabaya ! HARRISly Yours, Cogito Fans Relations Manager
C***r
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Leisure
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9.7
/10
Reviewed 3 day(s) ago
Enjoyed free afternoon snacks and drinks. Nice rooms, complete amenities, clean rooms, and friendly staff.
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Accommodation's Reply
11 Jun 2026
Thank you to all Harris fans! Thank you for your reviews and the beautiful suite photos you shared on this platform. We were delighted to serve you and hope our services and amenities made your visit to Surabaya even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager
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H***n
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Business
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9.7
/10
Reviewed 6 day(s) ago
Recommended for those planning activities in the Tunjungan area. Its strategic location.
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Accommodation's Reply
08 Jun 2026
Thank you to all Harris Hotel fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to write a review and give us a positive rating. We were delighted to serve you and hope to welcome you back to Surabaya again. Sincerely, Kokito, Customer Relations Manager
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T***o
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10.0
/10
Reviewed 6 day(s) ago
Excellent! The difference of 100K from the hotel next door is already a 5-star hotel. The most amazing thing and what makes this hotel *excellent* is because their *service* is very VVIP and incredibly friendly. How could it not be: 1. Entering the hotel, greeted by employees who open the right and left doors, the entrance door is opened, always greeted with good morning/afternoon/evening by employees. That! What makes this hotel win a lot. Even though *service* like that is minimal cost, only capital of words, smiles and a little energy to open the door, but not all hotels can. That's why I said earlier, this hotel feels like you are in a 5-star hotel and are a VVIP guest. That's where the Harris Hotel wins a lot. 2. Entering the spacious, neat, and comfortable *ambient* lobby area. Then in the *full carpet* alley/hallway/corridor, clean, fragrant, and yes, this *feels* like a very expensive hotel. 3. Even though the rooms and other things are very ordinary, not too special, but they can pack it neatly, fragrant, clean, even the size of a regular room can *feel* expensive. 4. With this price, you get facilities equivalent to a 5-star hotel and *VVIP* service, this is very *worthy*. No wonder this hotel is a favorite for civil servants in offices and *events*. Because the food is very varied, delicious, and clean.
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1 people find it helpful
Accommodation's Reply
09 Jun 2026
Thank you so much for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya, and thank you for taking the time to share your wonderful experience with us. Your words have made us even happier. If you would be willing, we would like to feature your feedback on our "Hall of Fame" board located in the staff area in the basement. We will remember all your comments and will use them to improve our daily work. We hope to be your preferred accommodation choice again, especially in Kota Pahlawan. We wish you good health, a smooth and prosperous life, and look forward to seeing you again in the future. Sincerely, Kokito, Customer Relations Manager
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N***k
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8.5
/10
Reviewed 6 day(s) ago
The best.... Always like staying at Harris Hotel.
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Accommodation's Reply
08 Jun 2026
Thank you to all of Harris's fans! Thank you for choosing us as your home in the City of Heroes, and thank you for taking the time to share your wonderful experiences with us. We hope to welcome you back again. Sincerely, Kojito, Fan Club Relations Manager
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Muh I.
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8.5
/10
Reviewed 7 day(s) ago
Clean, strategic, cool, complete breakfast and it tastes delicious.
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Accommodation's Reply
08 Jun 2026
Thank you, Mr. Muh. Thank you for your excellent review and rating. We were delighted to serve you and hope that your visit to Surabaya was even more memorable. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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R***a
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Business
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9.4
/10
Reviewed 1 week(s) ago
The smart room is perfect for solo travelers who don't need a large room but want a comfortable and practical rest. A smart TV is available, but you have to use your own account. Amenities are complete, except for cotton balls and a hairdryer. Hot water works well. Housekeeping and cleanliness could be improved. The hotel staff is smiling and helpful, but their friendliness could be improved.
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+5
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Accommodation's Reply
09 Jun 2026
Thank you to all of Harris's fans! Thank you for choosing us as your accommodation during your trip to Surabaya. We appreciate your detailed and constructive review. We were delighted to serve you and hope we were able to make your visit even more meaningful. Your feedback will be taken into consideration by management for evaluation and improvement. We hope to remain your choice when visiting Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Fan Club Relations Manager
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a***s
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10.0
/10
Reviewed 1 week(s) ago
The hotel is very comfortable, with fast Wi-Fi, clean rooms, and a great location. After a long day of meetings, I still felt at home hanging out. It's worth it for those who frequently travel on business trips!
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Accommodation's Reply
08 Jun 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We appreciate your excellent reviews and ratings. We were delighted to serve you and hope your visit to Surabaya was even more meaningful. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager
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Fredi G. s.
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Leisure
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10.0
/10
Reviewed 1 week(s) ago
Kids friendly hotel, strategic location, clean rooms, fast friendly service, spacious parking area.
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Accommodation's Reply
05 Jun 2026
Thank you, Mr. Freddie. Thank you for your excellent review and rating. We were delighted to have served you and hope we were able to make your family vacation even more meaningful. We look forward to welcoming you back to Bandar Vera again. Sincerely, Kokito, Customer Relations Manager.
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r***n
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Staycation
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9.6
/10
Reviewed 1 week(s) ago
The only minus is that the room is not soundproof, otherwise it is very satisfactory.
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Accommodation's Reply
05 Jun 2026
Thank you to all Harris fans. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya, and thank you for taking the time to write this positive review. We are delighted to have served you and hope that we were able to make your visit to Surabaya even more meaningful. We apologize for any inconvenience, particularly regarding the soundproofing of the rooms, which we will improve in the future and will take into consideration. We hope to remain your preferred accommodation in Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager
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Verified Traveler
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10.0
/10
Reviewed 1 week(s) ago
Very impressive both in terms of location, service & facilities, room comfort, cleanliness and food menu, it's all okay 👍
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Accommodation's Reply
05 Jun 2026
Thank you to all Harris's fans! Thank you for your excellent reviews and ratings. We are delighted to have served you and hope to remain your favorite restaurant in Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager.
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G***a
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10.0
/10
Reviewed 2 week(s) ago
Excellent, delicious breakfast, complete facilities, friendly staff.
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Accommodation's Reply
02 Jun 2026
Hello Harris Hotel fans! Thank you for choosing to stay at Harris Hotel Kubeng Surabaya Hotel & Convention Center. We are delighted to have served you and hope your visit to Surabaya was even more memorable. We look forward to welcoming you again. Sincerely, Kokito, Head of Customer Relations.
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I***a
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Transit
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8.5
/10
Reviewed 2 week(s) ago
Room services are so good and the staff helpful and friendly.
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Accommodation's Reply
05 Jun 2026
Cheers HARRIS Fans, Thank you very much for staying with us at HARRIS Hotel & Conventions Gubeng Surabaya. It is our pleasure to make your stay memorable. We look forward to welcoming you back soon. HARRISly Yours, Cogito Fans Relations Manager
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Adistricia S.
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Staycation
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9.7
/10
Reviewed 2 week(s) ago
My favorite thing about this place is the view of Surabaya, which is stunning and beautiful both morning, afternoon, and evening. The hotel interior is beautiful, and the rooms are clean.
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Accommodation's Reply
31 May 2026
Thank you, Adistricia S., for taking the time to write such a wonderful review. We are delighted to hear that you had a great experience during your stay at our hotel. Your satisfaction is our top priority. We sincerely hope that Harris Hotel Kubeng Surabaya will always be your and your family's first choice whenever you visit Surabaya. Sincerely, Aldi Chandra Pratista, Front Office Manager
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E***i
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Business
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8.4
/10
Reviewed 2 week(s) ago
The bathroom smells bad, but I told the receptionist about it when I checked out. Thank you.
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Accommodation's Reply
30 May 2026
Thank you to all Harris Hotel fans! Thank you for staying with us and reviewing our hotel. We will forward your feedback to the relevant department for immediate action. We hope to improve our services in the future and remain your choice of hotel when visiting Surabaya. Thank you again, and we wish you and your family good health. Sincerely, Aldi Chandra Pratista, Front Office Manager.
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A***d
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
The staff was very friendly and helpful. Check-in was also easy, with no long waits. Thank you for your excellent service.
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Accommodation's Reply
28 May 2026
Welcome to Harris Hotel! Thank you for your wonderful review. We are delighted to hear that you had a great experience during your stay. Your satisfaction is our top priority. Thank you again, and we hope to welcome you and your family back to our hotel in the future. Sincerely, Aldi Chandra Pratista, Head of Front Office.
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I***I
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Staycation
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8.5
/10
Reviewed 3 week(s) ago
The location is in the heart of the city, easy access, quiet atmosphere, but unfortunately the size of the toilet & bathroom is very small, not comfortable for bathing 🥲
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1 people find it helpful
Accommodation's Reply
26 May 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and thank you for taking the time to write a review about your experience with us. We are delighted that you enjoyed our excellent location and hope it made your travels more convenient. However, we apologize if the size of the bathroom did not meet your expectations. For more information, we also have other room types with larger rooms and bathrooms, ranging from Premium rooms to the Amazing Residential rooms which are 78 square meters. We hope to be your accommodation choice again in this city of heroes. We look forward to welcoming you back in the future. Sincerely, Kokito, Customer Relations Manager
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Aditya C. S.
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9.7
/10
Reviewed 3 week(s) ago
A memorable experience staying here for the third time.
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Accommodation's Reply
25 May 2026
Thank you, Mr. Aditya C. S. Thank you for taking the time to write a review of our hotel. We are delighted to hear that your stay was memorable. Your satisfaction is our top priority. We hope that Harris Gubeng Surabaya Hotel will always be your choice of accommodation when visiting Surabaya. Sincerely, Aldy Chandra Pratista, Front Office Manager
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Wiana P. S.
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10.0
/10
Reviewed 3 week(s) ago
Stayed 3 days at the hotel with family and was greeted with hospitality, the children were very happy playing in the pool, wow, what's interesting is that there is a jacuzzi... There is a steamer too...
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1 people find it helpful
Accommodation's Reply
23 May 2026
Thank you, Ms. Viana. Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya. We appreciate your feedback and positive rating. Your appreciation of our facilities and services is a great encouragement to us. We hope to welcome you and your children back again for another memorable experience. Sincerely, Kokito, Customer Relations Manager.
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D***i
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10.0
/10
Reviewed 3 week(s) ago
Very comfortable and clean, the children feel comfortable.
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Accommodation's Reply
23 May 2026
Thank you to all Harris fans! Thank you for choosing to stay at Harris Hotel & Conventions Kubeng Surabaya and for taking the time to share your wonderful experience with us. We were delighted to make you and your children feel at home. We hope you will continue to choose us as your accommodation in Surabaya. We look forward to welcoming you back again. Sincerely, Kokito, Customer Relations Manager
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