8.6
Very Good
From 344 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.0

Location

8.6

Service and Facilites

8.5

People often mention about Istanaku
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Bedroom (10)
Accessibility (9)
Ambiance (9)
Room Space (9)
Bathroom (9)
In-house Restaurant (9)
Distance to City Center (8)
Family Friendly (8)
Staff Friendliness (8)
Hotel Area (8)
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Traveler Reviews Istanaku

Number of reviews per page
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40
Customer reviews
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 day(s) ago
Awesome!!!! Frontline service is also good
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M***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 day(s) ago
Great service. The frontline staff are very responsive.
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a***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Hotel staff is friendly, rooms are clean.
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
All good, clean, friendly service.
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C***i
icon-origin-TRAVELOKA
9.3
/10
Reviewed 10 week(s) ago
Hopefully the breakfast can be more varied
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
The location in the city center is very strategic, close to everywhere, cleanliness is well maintained, the staff provides good service, the availability of family rooms is quite helpful if you bring your family.
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r***t
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
A comfortable and family-friendly hotel. Our two-night stay with the family was very comfortable. The location is also strategic.
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J***h
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 16 week(s) ago
for the price offered overall is good. Impressive things: - friendly, polite staff, especially CS on the 1st floor (1 woman and 1 sister). The sister at the reception was quick to help when the AC died in the middle of the night (remote replaced). The breakfast staff was also friendly, polite. - good, tasty, fresh food. can add. - check-in/out satset is not complicated - there is a hot/cold drinking water dispenser, outside near the room, very helpful. - the room window can be opened so there is air flow. no need to rely on AC. - wifi is smooth, no interference at all What needs to be improved: - during the stay, there were no TV channels. complained 2x, they said it was interference from the center. I stayed for almost 1 week, quite bored without a TV. even though it has a smart TV and a large TV size. - the breakfast menu seems to only have 2 sets and is rolling. Suggestion: add 1 more package so that it is rolling, not just 2 sets/2 days. Additional: the guest above often pulls the mattress so it is disturbing because it can be heard in the room. Next, maybe they can give an appeal to maintain peace. Thank you.
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I***h
icon-origin-TRAVELOKA
6.1
/10
Reviewed 19 week(s) ago
Not as reviewed in the application
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1 people find it helpful
Y***l
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
The staff is friendly, the hotel is the best
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H***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 23 week(s) ago
ok, it's just that the restaurant takes a long time to wait for orders
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1 people find it helpful
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 38 week(s) ago
[Engaging opening line] [Tell us about your stay] Ambiance/Facilities: [Describe the hotel's atmosphere and facilities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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D***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 43 week(s) ago
The hotel staff is friendly. The rooms are clean and aesthetic, the food is also delicious. The only downside is that they don't provide toothbrushes and toothpaste.
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1 people find it helpful
Accommodation's Reply
02 Jul 2025
Dear Mr. Douglass Hendrik, Thank you for your positive review. We are very pleased to know that you are satisfied with the friendliness of the staff, the cleanliness and aesthetics of the room, and the taste of our food. Regarding toothbrush and toothpaste, allow us to clarify that these facilities are indeed provided upon request. We apologize if this information was not conveyed clearly during your stay. We greatly appreciate your feedback and look forward to welcoming you back again in the future. Warm regards, Adetya and Istanaku Team.
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Ronald A. B.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 44 week(s) ago
You can check in early even though it is not the specified check-in time, and it is also easy to extend your stay.
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Accommodation's Reply
02 Jul 2025
Dear Mr. Ronald, Thank you for your positive review. We are glad to hear that you were satisfied with the ease of early check-in and extended stay. As additional information, our early check-in is based on room availability at that time, and we are happy to accommodate your request at that time. Hopefully we can welcome you back again on another occasion with the same satisfactory service. Warm regards, Adetya and Istanaku Team.
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F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 60 week(s) ago
The staff is very helpful, but the only thing lacking is the amenities. There are only towels and liquid soap.
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2 people find it helpful
V***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 61 week(s) ago
all the staff are very helpful and fandy is super fast and kind and very helpful.
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1 people find it helpful
V***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 64 week(s) ago
location is okay. Amenities are incomplete. No toothbrush etc.
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nunik s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 66 week(s) ago
It was good to rest here. Recomended for business travel.
1 people find it helpful
I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 67 week(s) ago
Great for transit and the hotel is in the city
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2 people find it helpful
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 68 week(s) ago
The hotel is comfortable. Clean. The staff is friendly.
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1 people find it helpful
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