Thank you for your review and feedback. We apologize for any inconvenience you experienced while waiting at reception. We understand that the presence and responsiveness of the reception team are crucial to providing comfortable service to all guests. We have forwarded your feedback to the relevant team for evaluation, specifically regarding ensuring the reception counter area is always well-maintained and guests receive prompt responses even when staff are busy with other tasks. We appreciate your feedback and hope to provide improved service during your next stay. Sincerely, The Management Team, Three Premier Hotel Makassar

Thank you for taking the time to share your review and feedback with us. We apologize for the inconvenience you experienced regarding the unpleasant and strong odor of the water in the bathroom, which certainly did not meet the comfort standards we expect from all our guests. We have coordinated your feedback with the relevant teams, particularly the housekeeping and engineering departments, to inspect the room condition and the water and drainage system to prevent this issue from recurring. We greatly appreciate your feedback, which will be used to evaluate and improve our services. We hope to welcome you back for another stay in an even more comfortable environment. Sincerely, The Management Team, W3 Premier Hotel Makassar