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Traveler Reviews KHAS Surabaya Hotel
Number of reviews per page
20
20
40
40
Customer reviews
IMAMUDDIN
Staycation
10.0
/10
Reviewed 3 day(s) ago
Whenever we go to Ampel, this hotel is always our first choice for our family. It's incredibly comfortable and satisfying.
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s***o
Transit
10.0
/10
Reviewed 3 week(s) ago
recommended for family stay
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P***I
Leisure
9.4
/10
Reviewed 4 week(s) ago
You can walk from Ampel without tiring at all. There are plenty of restaurants nearby. So far, it's good for religious tourism; staying here is recommended.
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A***a
Transit
8.5
/10
Reviewed 4 week(s) ago
I stayed here because it's close to Tanjung Perak port. It's also close to the Sunan Ampel religious site. Breakfast was delicious, and the room was comfortable.
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IL
Ifadatul L.
8.5
/10
Reviewed 5 week(s) ago
There's just a problem with the shower, which I hope will be fixed soon. I'm very satisfied with the service and location. It's also clean.
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HI
Hilda I.
10.0
/10
Reviewed 5 week(s) ago
If you go to Surabaya, you will stay here again 👍
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Marselina s.
10.0
/10
Reviewed 6 week(s) ago
Hotel Khas Surabaya is the best.
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SA
Sri A. N. B.
10.0
/10
Reviewed 8 week(s) ago
Everything is good, neat, and the staff is friendly.
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S***i
10.0
/10
Reviewed 8 week(s) ago
The hotel is clean, tidy, smells good, highly recommended
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N***l
7.0
/10
Reviewed 8 week(s) ago
For a hotel with this price, it should be better, but my experience was far from that. The water from my shower was clogged.
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M***d
8.8
/10
Reviewed 8 week(s) ago
There is no hot water/the water pressure is very low at night.
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D***i
Transit
8.5
/10
Reviewed 8 week(s) ago
Near Tanjung Perak port, recommended transit hotel.
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LM
Lindyastuti M.
8.5
/10
Reviewed 9 week(s) ago
Room 318 needs further improvement, as we waited 4.5 hours to get in yesterday. Luckily, we booked two adjoining rooms. Otherwise, it's fine.
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Verified Traveler
Staycation
9.7
/10
Reviewed 11 week(s) ago
A comfortable hotel close to Mbah Sunan Ampel, just 5 minutes away. Comfortable rooms, delicious food. I'll be back here next time I visit Sunan Ampel. Oh, and the manager was friendly too.
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2 people find it helpful
Accommodation's Reply
18 Jun 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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H***a
Leisure
7.5
/10
Reviewed 11 week(s) ago
Subordinates are 'direct reflection' of the top.
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H***a
Leisure
7.1
/10
Reviewed 11 week(s) ago
Subordinates are 'direct reflection' of the top.
1 people find it helpful
DA
DIMAS A. M. P.
9.4
/10
Reviewed 11 week(s) ago
Worth a try, guys! It's clean and the staff are friendly.
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Accommodation's Reply
18 Jun 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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DA
DIMAS A. M. P.
Medical
9.1
/10
Reviewed 11 week(s) ago
I had a pleasant stay here. I happened to have business at a nearby hospital, and it's definitely worth checking out if you're looking to stay in the Sunan Ampel area.
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Accommodation's Reply
18 Jun 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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sa
shariffah a. s. a.
9.1
/10
Reviewed 13 week(s) ago
It was a nice, cozy hotel and the staff are all very friendly. The hotel is very near to a mosque and Ampel area. It also has a beautiful sunset view. There is also a Muslimah salon nearby. They greeted us with a welcome cake in the room. The only flaw is that we were asked to order some food from in-room dining before they could give us some bowls we requested.