KHAS Surabaya Hotel

Explore KHAS Surabaya Hotel
8.5
Very Good
From 3,874 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.7

Service and Facilites

8.6

People often mention about KHAS Surabaya Hotel
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Staff Friendliness (67)
Ambiance (58)
Bedroom (58)
Surroundings (55)
Hotel Area (51)
Taste (50)
Accessibility (49)
Bathroom (45)
Check-in/out Time (44)
Variety (43)
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Traveler Reviews KHAS Surabaya Hotel

Number of reviews per page
20
40
Customer reviews
Sri A. N. B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Everything is good, neat, and the staff is friendly.
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel is clean, tidy, smells good, highly recommended
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1 people find it helpful
N***l
icon-origin-TRAVELOKA
7.0
/10
Reviewed 1 week(s) ago
For a hotel with this price, it should be better, but my experience was far from that. The water from my shower was clogged.
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M***d
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
There is no hot water/the water pressure is very low at night.
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D***i
icon-Transit
Transit
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8.5
/10
Reviewed 2 week(s) ago
Near Tanjung Perak port, recommended transit hotel.
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Lindyastuti M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Room 318 needs further improvement, as we waited 4.5 hours to get in yesterday. Luckily, we booked two adjoining rooms. Otherwise, it's fine.
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Verified Traveler
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
A comfortable hotel close to Mbah Sunan Ampel, just 5 minutes away. Comfortable rooms, delicious food. I'll be back here next time I visit Sunan Ampel. Oh, and the manager was friendly too.
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1 people find it helpful
Accommodation's Reply
18 Jun 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.5
/10
Reviewed 4 week(s) ago
Subordinates are 'direct reflection' of the top.
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H***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.1
/10
Reviewed 4 week(s) ago
Subordinates are 'direct reflection' of the top.
1 people find it helpful
DIMAS A. M. P.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Worth a try, guys! It's clean and the staff are friendly.
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Accommodation's Reply
18 Jun 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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DIMAS A. M. P.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
I had a pleasant stay here. I happened to have business at a nearby hospital, and it's definitely worth checking out if you're looking to stay in the Sunan Ampel area.
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Accommodation's Reply
18 Jun 2026
It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management
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shariffah a. s. a.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
It was a nice, cozy hotel and the staff are all very friendly. The hotel is very near to a mosque and Ampel area. It also has a beautiful sunset view. There is also a Muslimah salon nearby. They greeted us with a welcome cake in the room. The only flaw is that we were asked to order some food from in-room dining before they could give us some bowls we requested.
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M***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Okay, because Sunan Ampel is also here.
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n***r
icon-Business
Business
icon-origin-TRAVELOKA
8.7
/10
Reviewed 7 week(s) ago
Overall, it was okay. The room was clean, and the AC was cool. I just didn't like the uncomfortable bed, which was so crooked that it caused back pain. Especially since I was in early pregnancy, it was hard to sleep, and the hotel bed was uncomfortable. Breakfast wasn't very varied; there wasn't any vegetable salad, and the only fruit was papaya.
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I***i
icon-origin-TRAVELOKA
9.0
/10
Reviewed 8 week(s) ago
For the umpteenth time staying as a stopover, it was okay, but this time I was a bit disappointed, the AC wasn't cold.
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p***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
It was good! The room was so comfy.
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S***i
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel is great, even though it was just a transit stop because I was catching a ferry.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Typical Surabaya hotel, highly recommended👍 The service is worth it👍 The price is very friendly👍
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f***y
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 13 week(s) ago
Stayed here because it was close to the harbor, the staff were friendly and helpful, the room was clean but the lighting was poor.. Hehehe
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1 people find it helpful
a***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 15 week(s) ago
The room was clean, and the staff was very friendly and helpful. Overall, the food was okay, but the fried rice could use some improvement. Everything else was fine, and if I were to go to Ampel or Perak, I would definitely choose this hotel again. Thanks.
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1 people find it helpful
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