I***i

9.0

/10

Reviewed 1 week(s) ago

For the umpteenth time staying as a stopover, it was okay, but this time I was a bit disappointed, the AC wasn't cold.

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p***i

Business

8.5

/10

Reviewed 2 week(s) ago

It was good! The room was so comfy.

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S***i

Business

9.7

/10

Reviewed 3 week(s) ago

The hotel is great, even though it was just a transit stop because I was catching a ferry.

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1 people find it helpful

Verified Traveler

8.5

/10

Reviewed 4 week(s) ago

Typical Surabaya hotel, highly recommended👍 The service is worth it👍 The price is very friendly👍

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f***y

Business

8.2

/10

Reviewed 6 week(s) ago

Stayed here because it was close to the harbor, the staff were friendly and helpful, the room was clean but the lighting was poor.. Hehehe

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1 people find it helpful

a***a

9.7

/10

Reviewed 8 week(s) ago

The room was clean, and the staff was very friendly and helpful. Overall, the food was okay, but the fried rice could use some improvement. Everything else was fine, and if I were to go to Ampel or Perak, I would definitely choose this hotel again. Thanks.

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1 people find it helpful

A***a

Staycation

6.9

/10

Reviewed 9 week(s) ago

The hotel staff was friendly and very helpful. The room was not very clean, smelling musty and cigarette, and even with air fresheners, the smell remained musty. It's a shame for those with toddlers.

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1 people find it helpful

I***i

8.2

/10

Reviewed 13 week(s) ago

Not bad for a stopover, affordable prices.

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2 people find it helpful

Accommodation's Reply

26 Feb 2026

It is with pleasure that Kas Hotel Surabaya would like to express our gratitude for your positive review. We are delighted to know that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again. Sincerely, The Management

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D***o

Staycation

10.0

/10

Reviewed 14 week(s) ago

I've stayed here twice..if I go to Surabaya, I have to schedule it again.

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1 people find it helpful

Accommodation's Reply

26 Feb 2026

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D***o

Staycation

10.0

/10

Reviewed 14 week(s) ago

I've stayed at this hotel twice... So if I go to Surabaya, I'll definitely stay here.

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1 people find it helpful

Accommodation's Reply

26 Feb 2026

Warm regards from Kas Hotel Surabaya. Thank you for your positive review. We are delighted to know you enjoyed your stay with us. Your review encourages our entire team to continue striving for the best service. We hope to welcome you again. Sincerely, The Management

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D***a

8.5

/10

Reviewed 16 week(s) ago

The staff are friendly and the security is very friendly, thank you, I hope the hotel will continue to be successful.

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Accommodation's Reply

26 Feb 2026

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R***i

9.7

/10

Reviewed 16 week(s) ago

Worth it hotel, comfortable room, friendly service

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1 people find it helpful

Accommodation's Reply

26 Feb 2026

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Z***i

Staycation

6.5

/10

Reviewed 17 week(s) ago

The hotel room AC is leaking, the water heater is cool, please improve the room facilities.

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Accommodation's Reply

25 Feb 2026

We would like to extend our gratitude to Kas Hotel Surabaya for taking the time to write a review. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will use it by our management and team to improve the quality of our services and facilities. We hope to welcome you back again in the future and provide you with an even better experience.

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Irfan I.

6.8

/10

Reviewed 19 week(s) ago

The fried rice is not tasty, it's completely bland, there are no spices, there are mites on the mattress 1

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1 people find it helpful

Accommodation's Reply

16 Jan 2026

Greetings from Cas Hotel Surabaya. Thank you for taking the time to post a review. We sincerely apologize for any inconvenience you may have experienced during your stay. Your valuable feedback will help our management and staff to continually improve the quality of our services and facilities. We look forward to welcoming you back soon. We look forward to providing you with an even more satisfying stay.

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f***h

10.0

/10

Reviewed 21 week(s) ago

The room is clean, the staff is friendly and the breakfast is also suitable for the palate, it's really great...

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1 people find it helpful

Accommodation's Reply

16 Jan 2026

We sincerely welcome you to the Kas Surabaya Hotel. Thank you for your kind review. We are delighted to hear that you enjoyed your stay at our hotel. Your valuable feedback motivates all of our staff to provide the best service possible. We look forward to welcoming you back on your next visit.

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A***g

Leisure

9.7

/10

Reviewed 21 week(s) ago

Friendly, fast service, near Ampel Mosque.

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1 people find it helpful

Accommodation's Reply

16 Jan 2026

Warm regards from Kas Hotel Surabaya. Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. Your review encourages our entire team to continue striving to provide the best service. We hope to welcome you again in the future.

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s***i

Staycation

10.0

/10

Reviewed 21 week(s) ago

Good, all ok and can be repeated

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Accommodation's Reply

16 Jan 2026

Warm regards from Kas Hotel Surabaya. Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. Your feedback encourages our entire team to continue striving to provide the best service. We hope to welcome you again next time.

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Sri E.

8.2

/10

Reviewed 23 week(s) ago

Service, cleanliness, etc. are good... Keep it up

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Accommodation's Reply

16 Jan 2026

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Kamil R.

10.0

/10

Reviewed 23 week(s) ago

Great for a family vacation fffffffffff

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Accommodation's Reply

16 Jan 2026

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A***a

5.3

/10

Reviewed 23 week(s) ago

It's hot! The AC isn't working, the room isn't soundproof, and the rooms on the left and right are all making a lot of noise. 😞 It's more like a dimly lit love hotel. What an annoying experience.

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Accommodation's Reply

16 Jan 2026

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KHAS Surabaya Hotel

Overall Ratings & Reviews KHAS Surabaya Hotel

8.9

8.8

8.8

9.2

9.0

Traveler Reviews KHAS Surabaya Hotel