8.3
Very Good
From 5,503 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.5

Service and Facilites

8.3

People often mention about Borneo Hotel
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Staff Friendliness (81)
Bedroom (76)
Ambiance (74)
Distance to City Center (72)
Bathroom (67)
Room Space (64)
Accessibility (62)
Hotel Area (62)
Check-in/out Time (54)
Surroundings (52)
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Traveler Reviews Borneo Hotel

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Customer reviews
A***o
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly and polite. It's also located right in the city center, making it easy to get everywhere. There's also a laundry service right in front of the hotel. There's also an Alfamart nearby. Awesome! May it continue to grow.
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1 people find it helpful
A***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly and polite. It's also located right in the city center, making it easy to get everywhere. There's also a laundry service right in front of the hotel. There's also an Alfamart nearby. Great! May it continue to grow.
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A***o
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel staff is very friendly and polite. Its location is also right in the city center, making it easy to get everywhere. There's also a laundry service right in front of the hotel, and an Alfamart is also nearby.
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1 people find it helpful
D***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable, hotel staff are very friendly.
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A***o
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff is friendly. The hotel is close to everything. There's also a laundry service right out front.
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel is nice, the service is okay.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Stayed here for 3 nights and 2 days. The biggest advantage of this hotel is its location. There is a 24-hour café nearby and an Alfamart that is also open 24 hours, which was very convenient. The staff were excellent and very helpful throughout my stay. I had to change rooms three times because the air conditioning in the first two rooms was not cooling properly, making the rooms quite hot and uncomfortable to sleep in. The staff responded quickly to my complaints and even assisted me with a room change at 2:00 AM. I would like to sincerely thank the staff for their prompt action and great service. The third room (Room 325) was much better, and the air conditioning was finally cool enough. The shower water pressure was strong, and basic amenities such as a toothbrush, soap, and shampoo were provided. The TV also had a good selection of channels. Overall, the staff service was outstanding, but the hotel should improve the maintenance of its air conditioning units. If the air conditioning issue is resolved, the stay would be much more comfortable.
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A***o
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel staff is friendly. The place is also clean and comfortable.
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A***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The place is comfortable. The staff is friendly. It's also clean.
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Azwar S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
My favorite hotel when I go to Pontianak
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Sofia
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff are friendly, comfortable, nice
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i***i
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 5 week(s) ago
The room is a bit narrow, the rooftop cafe is quite enjoyable for relaxing.
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i***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Despite being an old hotel, the room was clean and quite spacious. The air conditioning was cool and the sheets were clean.
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1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
This hotel is comfortable with its facilities, clean rooms, and friendly service from the staff.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
This hotel is comfortable with its facilities, clean rooms, and friendly service from the staff.
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Overall good and highly recommended
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1 people find it helpful
S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
okeeee baguuuuussss...mantaaappp
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H***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 9 week(s) ago
The hotel staff is friendly, the room is clean, but the AC is not cold, the sound of the engine outside is too loud so it is very disturbing and makes it difficult to sleep.
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S***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Worth the price. Very recommended
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faisal r.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
During my stay here it was comfortable
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