Dear Valued Guest, Thank you very much for taking the time to share your positive review about your experience at The Marco d'Epoque. We are delighted to hear that you enjoyed your stay with us, and we are also pleased that you were satisfied with the friendliness of our staff, the cleanliness of your room, and the food we served. Friendly service, meticulous cleanliness, and delicious cuisine are our constant commitments for the comfort and satisfaction of all our guests. Your compliments are an encouragement to our entire team in maintaining the highest quality standards. My entire team and I hope to welcome you back to The Marco d'Epoque on your next visit. Sincerely, Bai Sjahfendi, General Manager

Dear Ms. Elida A.N., Thank you very much for your review of the Margot de Bois Hotel. We are delighted to hear that your check-in was smooth and that the staff's advice on hotel activities and breakfast voucher selection was very helpful. We are glad that this information made it easier for you to choose your preferred breakfast during your stay. Furthermore, we are very happy that you were satisfied with the cleanliness of your room, the comfortable air conditioning, and the easy access to the Margot Town shopping center. Your compliments regarding the service and assistance from the staff are a great encouragement to our team and will motivate us to continue providing meticulous and attentive service in the future. Thank you for considering the Margot de Bois Hotel as the perfect place to escape the hustle and bustle of everyday life and enjoy the beautiful views of Margot. 😊 We are very glad that you enjoyed your stay at our hotel. Your compliments are a great encouragement to our team to strive for the best service and your satisfaction. We hope to welcome you back again. Thank you. Sincerely, General Manager, By Charfendi Co., Ltd.

Dear Mr. P. Shabandi, Thank you for taking the time to share your feedback and suggestions regarding your stay at Margo Depok Hotel. We apologize for any inconvenience caused and for the fact that your expectations were not met. We apologize again for two areas that need improvement. Regarding your question about Netflix user information, we received your inquiry and informed you that staff could assist you, but we were unable to contact you immediately. We apologize for this; it is not our standard hotel service, and we will use this as a benchmark to improve our handling and follow-up of customer inquiries in the future. We apologize again for the error in the parking information. If we had verified the parking registration information using the correct license plate number during check-in, you would not have been charged 70,000 Rupiah for parking upon check-out. We understand this caused considerable inconvenience, as we had informed you in advance that parking was free. Thank you very much for your valuable feedback. We will work with the relevant departments to create a more efficient and comprehensive system for communication, data recording, and customer follow-up. Thank you very much for choosing Margo Depok Hotel. We will do our best to provide even better service on your next stay. Thank you again, General Manager, Shabandi

Dear Valued Guest, Thank you very much for taking the time to share your experience staying at The Marco d'Epoque. We are delighted to hear that you enjoyed the various activities during your stay, such as swimming, visiting Marco City Mall, and using the complimentary Timezone pass. We hope these amenities and benefits provided a memorable and valuable experience for you and your family. Furthermore, we greatly appreciate your feedback regarding the children's playground facilities. We understand that a well-equipped play area is very important, especially for guests with children. We will forward your suggestions for adding slides, a ball pit, and other play facilities to the relevant team for evaluation, in order to make our children's play area even more complete and child-friendly. Thank you for your trust and feedback. We look forward to welcoming you and your family back to The Marco d'Epoque again for an even more memorable stay. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your review and feedback regarding your experience at The Marco d'Epoque. We apologize for the inconvenience you experienced due to our inability to provide you with a non-smoking room during your stay, resulting in you being assigned a smoking room. We understand that although the room was cleaned and disinfected with ozone, the lingering cigarette smell may have affected your comfort throughout your stay. We greatly appreciate your feedback and will forward it to the relevant team for evaluation, particularly regarding the quality and efficiency of the process for managing smoking rooms before allocating them to guests. We understand that room comfort is a crucial part of the guest experience. We hope to be able to provide rooms that better meet your needs and expectations in the future. My entire team and I look forward to welcoming you back to The Marco d'Epoque and providing you with an even more comfortable experience on your next stay. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your positive review about your experience at The Marco d'Epoque. We are delighted to hear that you felt comfortable, relaxed, and enjoyed the pleasant atmosphere during your stay at our hotel. We greatly appreciate your evaluation of the hotel's comprehensive facilities and your feedback. Creating a comfortable, relaxing, and pleasant atmosphere is our commitment, and we always prioritize providing the best possible experience for all our guests. Your compliments and feedback are an encouragement to our entire team in consistently maintaining the highest quality standards. My entire team and I look forward to welcoming you back to The Marco d'Epoque on your next visit. Sincerely, Bai Sjahfendi, General Manager

Dear Mr. Ruin F. H., Thank you very much for taking the time to share your positive review about your experience at The Margo Hotel Depok. We are delighted to know that you rated The Margo Hotel as one of the best choices in Depok and that you appreciated the convenient direct access to Margo City Mall. Our excellent location and direct access to the mall are our strengths, ensuring comfort and enjoyment for all guests. Your compliments are an encouragement to our entire team to always maintain the highest quality service and facilities for our guests. My entire team and I hope to welcome you back to The Margo Hotel Depok on your next visit. Sincerely, Bay Sjahfendi, General Manager

Dear Mr. Jimmy S., Thank you very much for taking the time to share your review and experience staying at The Marco d'Epoque. We are delighted to hear that you were satisfied with your overall stay. However, we understand your disappointment regarding your request for a surprise birthday cake for your in-laws' parents, which you requested through the application and directly with Ari at reception. We are very sorry that although our team processed your request, the surprise cake you expected was not available upon check-out. Furthermore, this was a very special family moment for you. We understand that if you had known from the outset that this request could not be fulfilled, you would have had the opportunity to bring a cake from outside the hotel. This feedback is very concerning for us. We will reassess the coordination and recording of special requests between departments to prevent such incidents from happening again, especially requests related to celebrations and special moments for guests. We are very grateful that you trusted The Marco d'Epoque to be a part of your family celebration, and we apologize that we were unable to provide you with an experience that met your expectations this time. I and the entire team sincerely hope to welcome you back to The Marco d'Epoque again and provide you with a better experience next time. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your review and feedback regarding your experience at The Marco Deposite. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the hotel, and the convenient access to Marco City Shopping Mall. These are aspects of comfort that we always prioritize for all our guests. However, we apologize if the quality and taste of the food we served did not meet your expectations, particularly some dishes that felt bland or lacking flavor. This feedback is very important to us, and we will forward it to our Food and Beverage team to use in our evaluation to improve the consistency of taste and quality of our food. Thank you for your feedback. We hope to provide you with a better dining experience on your next visit. My entire team and I look forward to welcoming you back to The Marco Deposite again. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your review and feedback regarding your stay at The Marco Depoque. We are delighted to hear that you were satisfied with your overall stay. However, we apologize for the inconvenience you experienced while using the underground parking area, particularly during early morning check-out. The inadequate lighting and lack of signage may have caused guests discomfort and difficulty navigating. Your feedback is very important to us, and we will forward it to the relevant team for immediate evaluation, especially regarding lighting and the addition of signage or directional markers in the underground area. We are committed to continuously improving the safety, comfort, and accessibility for all our guests. Thank you for your attention and feedback. We greatly appreciate the opportunity to make improvements to enhance your next stay. My entire team and I hope to welcome you back to The Marco Depoque again. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you very much for taking the time to share your positive review about your experience at The Marco Depoque Hotel. We are delighted to hear that you were pleased with the friendly service from our staff. Friendly, warm, and professional service is always our top priority for the comfort and satisfaction of all our guests. Your compliments are an encouragement to our entire team to consistently provide the best service and create memorable experiences for everyone. My entire team and I hope to welcome you back to The Marco Depoque Hotel on your next visit. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at The Marco d'Epoque. We are pleased to hear that you were generally satisfied with the atmosphere and cleanliness of the hotel. However, we greatly appreciate your feedback regarding the taste of some breakfast items that did not meet your expectations. Your feedback is important to us and will be forwarded to our Food and Beverage team to be used in our evaluation process to improve the quality and consistency of the food we serve in the future. Thank you for your feedback. We hope to welcome you back to The Marco d'Epoque again and provide you with an even better experience on your next visit. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you for your review and feedback, and for your trust in choosing The Marco d'Epoque Hotel. We are delighted to hear that you enjoyed our breakfast. Your appreciation for the quality of our breakfast motivates our Food and Beverage team to continuously strive to maintain and improve the guest experience. We also appreciate your comments regarding the size of the twin room and the amenities provided. This feedback is invaluable in our evaluation process for improving comfort and meeting the needs of our guests during their stay. We look forward to welcoming you back to The Marco d'Epoque Hotel again and providing you with an even better experience on your next visit. Sincerely, Bai Sjahfendi, General Manager

Dear Valued Guest, Thank you for your wonderful review and for choosing The Margo Hotel Depok. We are delighted to know that you enjoyed the ambiance of our hotel and found our staff to be helpful throughout your stay. We are also pleased that you appreciated the convenience of our direct access to Margo City Mall, making it easier to relax, shop, and spend your leisure time. Your kind words are truly appreciated and serve as a great motivation for our team to continue delivering exceptional hospitality and memorable experiences for every guest. We look forward to welcoming you back to The Margo Hotel Depok in the near future. Warm regards, Bay Sjahfendi General Manager

Dear Valued Guest, Thank you for your kind review and for choosing The Marco d'Epoque Hotel. We are delighted to hear that you enjoyed our convenient location near shopping malls, the welcoming atmosphere, the comprehensive facilities, and the quick check-in process. Your compliments are a great reward for our entire team and motivate us to continue providing the best service and memorable stays for all our guests. We hope to welcome you back to The Marco d'Epoque Hotel again in the future. Sincerely, Bay Sjahfendi, General Manager

Dear Guests, Thank you very much for staying at Hotel de Bongo and for leaving us such a warm review. We are delighted to hear that you and your family thoroughly enjoyed your stay. We are also pleased to hear that our clean and scenic pool, adjacent to the Margottown Shopping Centre, has become a favorite spot for you and your children. Your praise is a great encouragement to all of our staff. We will continue to strive to provide all our guests with a comfortable and memorable stay. We look forward to welcoming you back again. Thank you. General Manager, Bay Shafendi