My room was fine. The only problem was that the minibar fridge suddenly broke down and was infested with ants. My rollcake was thrown away due to the smell and ants. The engineering request took a long time to arrive, so it was replaced the next day after repeated requests. Many of the towels were bad, smelled of cigarettes, had holes, and were already thin. The pillows also felt like they needed replacing. However, in our group, the sales staff were extremely rude and unprofessional. Ten rooms checked in, requesting non-smoking rooms on the same floor, but were given the smoking floor, even though they were all children because the group checked in on behalf of a school. They were also replaced after a furious outburst the next day with rooms that weren't on the same floor. A complaint on Google Reviews was only answered by the FO team. That's not really an answer. Check-in is the deciding moment. It's been a long and tiring journey. Sales staff Nayda and Rika need retraining. Your answers seem to lack the polish of marketing sweet talk. A friend's room had a leak from the ceiling, so one school bag and shoes were soaked. I won't be returning. An 11-year-old hotel needs extensive maintenance, but it's evident that it hasn't been done. If you're not ready for 100% occupancy, don't sell all the rooms. The housekeeping team was thrown around at 3:30 p.m., and the rooms weren't ready to be cleaned. Clearly, you need a refinish. However, when a child fell and had a nosebleed in the pool area, the team responded quickly and effectively. Well done, pool team.

Staying at The Margo Hotel was a pleasure.

Strategic location, the hotel is integrated with a mall, so it's really easy to get to the mall.

The hotel staff were very friendly and helpful during the check-in process.

The hotel staff is friendly and helpful.

The staff is very friendly, the room is very comfortable, the best

Some staff on breakfast duty did not seem friendly, appearing as if they were preoccupied with their own problems while on duty.

The room is really cold, awesome.

Second time here. Always good, also delicious foods.

It's really great, I want to come here again.

The table for breakfast on the outside is not clean, full of dust.

Best hotel in Depok, easy access to UI, comfortable, complete facilities, close to shopping centers but does not make noise in the room.

The friendly service of the hotel staff and the very strategic location of the hotel make us want to come back here again and we will make The Margo Hotel our main destination every time we come to Depok.

Best hotel in Depok, close to UI, good service, good food.

I've stayed here twice, I really like it.

The hotel staff was very friendly and very helpful with what we needed.

Nice 4 star hotel and nice experience to stay there.

It's definitely good because you just have to walk to the Margonya Mall and then cross over to Detos Ama Pocin. It's easy to access anyway, the staff is also friendly.

Comfortable, close to the mall, delicious food.

Spacious room with great access to the town.