8.7
Very Good
From 3,108 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.8

People often mention about Hotel Arwana
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Staff Friendliness (85)
Bedroom (78)
Ambiance (76)
Distance to City Center (75)
Accessibility (73)
Room Space (69)
Hotel Area (67)
Surroundings (66)
Bathroom (66)
Check-in/out Time (57)
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Traveler Reviews Hotel Arwana

Number of reviews per page
20
40
Customer reviews
s***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The hotel staff is friendly and allows early check-in at no additional cost.
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Accommodation's Reply
24 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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s***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
There are many food vendors around the hotel and access to everywhere is easy.
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Accommodation's Reply
24 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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I***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
The hotel staff are very friendly, especially the oldest security guard, who is very friendly to customers and remains enthusiastic, sir. I forgot your name, thank you for everything 🙏
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Accommodation's Reply
23 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
All the employees are friendly and responsive very quickly...
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Accommodation's Reply
22 Oct 2026
Dear Valued Guest, Warm greetings from Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our hotel. I am deeply honored to have served you during your stay at Arwana Hotel. We strive to provide you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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R***l
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and the security is responsive and humane.
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Accommodation's Reply
22 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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Rudi W.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The atmosphere and service are very good.
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Accommodation's Reply
27 Oct 2026
Dear Mr. Rudy W., From Arwana Hotel Jakarta, we respectfully thank you for taking the time to stay with us and for writing a review. We were honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Management Team, Arwana Hotel
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N***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The response was very fast when checking out, I forgot my item, the receptionist was very kind, all the staff are very friendly, in short, it is highly recommended here 🥰 Long life, always healthy, and always successful.
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Accommodation's Reply
20 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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E***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff is friendly and the service is good. However, the hotel is still an older building, and the elevator experienced several problems yesterday. The location is strategic, and there are many food vendors nearby. 🏨
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Accommodation's Reply
20 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review of our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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a***w
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
good, friendly, delicious .............
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Accommodation's Reply
19 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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Jodi S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly hotel staff, 24 hour access.
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Accommodation's Reply
13 Oct 2026
Dear Ms. Jody S., From Arwana Hotel Jakarta, we respectfully thank you for taking the time to stay with us and for writing a review. We were honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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R***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean rooms, close to restaurants, friendly staff.
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Accommodation's Reply
12 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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R***o
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is very friendly, the rooms are also clean, great.
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Accommodation's Reply
13 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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Victor H.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The check-in process was easy, the staff were friendly, the room was spacious, the room was clean, the sheets smelled good, I would definitely come back if I have another activity.
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Accommodation's Reply
11 Oct 2026
Dear Mr. Victor H., Greetings from Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review. I am honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Management Team, Arwana Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
So far so good. No deposit, the location is strategic near KRL
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Accommodation's Reply
11 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The room was beautiful and comfortable, and the staff were warm and friendly. Thank you, Arwana, for the service.
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Accommodation's Reply
11 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review of our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff is friendly, the handling is fast.
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Accommodation's Reply
11 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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JImmy
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
I saw a lot of routers, but the Wi-Fi was unstable. It kept disconnecting. The hotel staff was very friendly and professional.
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1 people find it helpful
Accommodation's Reply
03 Oct 2026
Dear Mr. Jimmy, Sincerely, Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review. I was honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. Please take care of your health and we look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management.
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S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 week(s) ago
I chose this hotel because of its good reviews. The staff and service were fine. However, the facilities still need improvement. The elevator was stuck. The toilet was clogged. The bathroom floor was slippery, and I almost fell. My planned three-day stay ended up lasting only one night.
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1 people find it helpful
Accommodation's Reply
02 Oct 2026
We cordially invite you to stay with us and write a review of our hotel. We are delighted and honored to have served you during your stay at Arwana Hotel. We apologize for any inconvenience you may have experienced during your stay. We will assess/investigate the issue and strive to provide you with the utmost comfort and a positive experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management.
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石***生
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 week(s) ago
The facilities are old and worn, but I think it's not bad value for money. Wi-Fi wasn't available. The shower water pressure was good.
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Accommodation's Reply
11 Oct 2026
We would like to extend our warmest gratitude to all guests staying at Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for rating our property. We are honored to have served you during your stay at Arwana Hotel. We are committed to providing you with the utmost comfort and the best possible experience, making you feel right at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Arwana Hotel Management
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Surya w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The staff is friendly, check-in and check-out are fast, no problems. The security is also friendly. The room is clean, the bathroom is also clean, the heat is also maximum, the AC is cold. Wanting to eat is also easy, there are many choices. I wanted to stay 2 days but it turned out to be 3 days. Overall, it's okay. Next time I will stay at Arwana again. Thanks.
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2 people find it helpful
Accommodation's Reply
28 Sep 2026
Dear Mr. Suriya W., Warm greetings from Arwana Hotel Jakarta. Thank you for taking the time to stay with us and for writing a review. We are honored to have served you during your stay at Arwana Hotel. We strive to provide you with comfort and the best possible experience, making you feel at home. We wish you good health and look forward to seeing you again at Arwana Hotel Jakarta. Sincerely, The Management Team, Arwana Hotel
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Number of reviews per page
20
40