Dear Valued Guest, Greetings from Park 5 Simatupang! I am honored to receive your feedback. I will forward this suggestion to our team. I am confident that this feedback will encourage all our staff to continuously improve the quality of our service. However, I apologize for the issues you experienced during your stay. It is disappointing to hear that your accommodation did not meet your expectations, particularly regarding the room key, the condition of the room, and the dirty swimming pool. Please rest assured that we take these issues seriously, and I will discuss them directly with our team to ensure necessary improvements are made. We will always evaluate and consider this feedback for future improvements. Thank you again for your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Park 5 Simatupang