Thank you for your review. We apologize for your dissatisfaction with your stay, particularly regarding the uncleanliness of the room and the unpleasant atmosphere. Your feedback is very important to us, and we will take immediate action to assess and improve our cleanliness and room maintenance standards. Sincerely, The Hotel Manager

Thank you for your review. We apologize for the inconvenience caused. The room assignment did not meet expectations and was not clean, which certainly does not reflect our standards of service. We will follow up on this immediately, assess the room assignment, and improve our cleanliness oversight by the relevant team. Sincerely, The Hotel Manager

Thank you for your review. We apologize for the inconvenience you experienced during check-in, particularly the lack of towels and slippers, and the bathroom door not closing properly. We also apologize for what was found in the bathroom door frame and will immediately have our engineering team inspect and rectify/remove any pests. Regarding breakfast, we appreciate your feedback on the very limited menu options. We will use this feedback in our evaluation to improve the food and beverage menu, including fruit, in the future. Sincerely, The Hotel Manager

Thank you for your review and rating. We greatly appreciate your appreciation of our staff's friendliness, the comfort of the spacious rooms, the cleanliness of the rooms, and our service. Regarding your feedback, we apologize for any inconvenience regarding soundproofing between rooms (especially those with connecting doors). We will consider this for improvement. We will immediately check the plumbing in the bathrooms to ensure proper water flow. Regarding the obstructed view from the back of the room due to trees, we will coordinate with the relevant team to manage/clean the area to provide the best possible view. Additionally, we have noted your feedback regarding the condition of the towels and will follow up and replace any unsuitable towels in the future. Thank you for your extremely helpful feedback. We hope to welcome you back for an even better experience. Sincerely, The Hotel Manager

Dear Mr./Ms. Ferry A.H., Thank you very much for your positive review regarding the atmosphere and service from our staff. We apologize for the inconvenience caused by the breakfast menu being unavailable. However, we are grateful and relieved to know that you were still able to enjoy the alternative menu (group menu) that we provided. This feedback is valuable for our kitchen team to further improve food sourcing in the future. We hope to welcome you again next time. Sincerely, The Hotel Manager

"Good evening. Thank you for taking the time to write to us with your compliments. We are proud to hear that you were pleased with the room amenities and the friendliness of our team. We will immediately pass on your compliments to all staff members on duty, inspiring us to continue striving for the best service. We hope to see you again next time!" Sincerely, The Hotel Manager