Overall Ratings & Reviews Imperial Hotel

Traveloka (4,747)
Other sources (1)
7.6
Pleasant
From 4,747 reviews
Provided by travelers on
Cleanliness

7.4

Room Comfort

7.4

Meal

7.4

Location

7.7

Service and Facilites

7.5

People often mention about Imperial Hotel
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Bathroom (18)
Ambiance (15)
Bedroom (14)
Hotel Area (12)
Staff Friendliness (11)
Accessibility (9)
Room Space (8)
Soundproof (8)
Surroundings (7)
Family Friendly (7)
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Traveler Reviews Imperial Hotel

Number of reviews per page
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40
Customer reviews
Ibnu S.
icon-origin-TRAVELOKA
5.3
/10
Reviewed 2 week(s) ago
The app says there's Wi-Fi, but it doesn't work. They said they'd get breakfast, but they didn't. The bathroom smelled. The TV didn't work. There were no tissues. If you're looking for a quiet place, don't stay here, as there's a bar downstairs. Thank you.
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I***E
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
I booked a junior suite room and a deluxe twin room. The reviews are already written in the previous review (junior suite review). Thank you.
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I***E
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Everything was still okay, but there were still many shortcomings in the junior suite room I booked. The refrigerator wasn't cold at all, the TV couldn't be viewed, the bathroom water hole was clogged and the floor was slippery, the electric kettle was unusable, and the cleanliness was lacking. The service was okay, the breakfast menu was okay. It would be better for room occupants/renters not to be burdened with parking fees from the Imperial Hotel. It's not a matter of not wanting to pay, but as a room renter, I think free parking is a facility in all hotels. Please pay more attention to room cleanliness and facilities, and so on. Thank you.
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Verified Traveler
icon-origin-TRAVELOKA
5.4
/10
Reviewed 5 week(s) ago
Noisy room.... Loud music downstairs could be heard in the room until 4am.
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1 people find it helpful
R***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 20 week(s) ago
no comment, the hotel name doesn't even match, the towels are ex-doormats
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2 people find it helpful
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
Everything was okay. Access was pretty good. It's just not soundproof, so you can still hear sounds from outside the room. The bathroom sink is clogged. Please fix it.
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2 people find it helpful
f***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 21 week(s) ago
This old hotel is not well maintained, the atmosphere is scary, it feels like a test of courage to stay here, hopefully everything will be fixed soon
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2 people find it helpful
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 26 week(s) ago
The hotel staff is friendly. The building is old. The room was fairly clean, but the sheets still had drink stains. The TV was blurry, but still usable for watching movies. Suitable for transit accommodation. The room is not soundproof, so other guests' voices can be heard inside. It's a shame the Wi-Fi doesn't work.
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2 people find it helpful
H***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 36 week(s) ago
Traveloka Team Please delete and take action against the owner of this hotel account. They have committed fraud. Many people have booked and paid, but the hotel address is nowhere to be found. The address points to the Aston Imperial Hotel, even though the Aston Hotel doesn't know the address. Please take firm action against the owner of this hotel account. There have been many victims!
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23 people find it helpful
P***a
icon-origin-TRAVELOKA
6.5
/10
Reviewed 37 week(s) ago
It turns out there's no hot water. Sleeping feels like being in a cinema. Because there's a clubbing place x
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1 people find it helpful
M***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 40 week(s) ago
Worth it and satisfying. The best recommendation for a stay in Bekasi.
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M***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
One of the best choices. Still an alternative for staycation
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1 people find it helpful
W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 47 week(s) ago
The hotel staff is very friendly, the rooms are very comfortable.
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D***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 53 week(s) ago
Please improve the hot water, that's all, other than that it's comfortable.
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3 people find it helpful
W***y
icon-origin-TRAVELOKA
6.6
/10
Reviewed 54 week(s) ago
The cleanliness is okay, but the AC is quite hot, it's time to clean it
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1 people find it helpful
Echy E.
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 58 week(s) ago
The staff is friendly, and they are also kind enough to offer a room because I initially booked a twin room but was advised to change to a single room, but the elevator smells of cigarettes, it's stuffy, the hallway is horrible, the bathroom is too, the shower turns on by itself, the water heater doesn't work, the AC isn't cold at all so the room is really stuffy.. and the parking fee is quite a lot..
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1 people find it helpful
t***u
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 59 week(s) ago
The AC is not cold, very disappointing.
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D***y
icon-origin-TRAVELOKA
5.8
/10
Reviewed 60 week(s) ago
The hotel really tests your courage.
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3 people find it helpful
R***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 68 week(s) ago
Good, just lacking in cleanliness.
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3 people find it helpful
U***p
icon-Transit
Transit
icon-origin-TRAVELOKA
5.7
/10
Reviewed 76 week(s) ago
Absolutely not according to the advertisement and photos on Traveloka. There is no hot water in all types. Very deceptive (not like the advertisement). The sitting toilet has no spray. It is natural to pee. Very not recommended
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8 people find it helpful
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