Overall Ratings & Reviews Queen Margarette Hotel - Main

It was actually nice to stay at the hotel. I just had a few mishaps during online booking and check-in and I can't blame the hotel for it. It was a same-day online booking (booked online at 4pm, standard check-in is at 2pm) and I was supposed to book a room for 2 people with breakfast. However, since there are only three (3) remaining available rooms, I made the booking and payment very quickly and did not notice that I had the booking (with breakfast) for 1 person only. I called the hotel to check if my booking is successful and asked if they can accommodate 2 people because we are 2 and it shows in my voucher that the number of guest is only 1. The lady said OK since the room is actually good for 2. So we checked-in at 8PM and during the process, I was advised that the breakfast was only for 1 person and that I had to make another payment for the other guest's breakfast if I wish to. I tried asking if they can consider it but was advised that since it was stated in the voucher that only one person has breakfast, they can only accommodate 1 person. I tried checking the Traveloka online booking again and it seems that there are no changes in the amount even if I make the guests 2 with breakfast so I tried asking the hotel lobby again. Unfortunately, was not allowed to. So we just paid for the other guest's bill for breakfast. My bad though. So really, double-check the number of guests in your booking before proceeding with your payment especially if it includes breakfast. For the room-I caught colds when I woke up. I am unsure though if it is because of the aircon or the bed sheet. The aircon is not set up too low, though, but I can't totally say that it was the bed linens. Bringing of outside food is allowed but with a corkage fee of 20% of the total amount of the food you are going to bring in. We actually bought dinner but since we were advised about the corkage fee, we ended up eating our food inside the car, before we went inside. The location is pretty easy to go to. It is pinned correctly both in Waze and in Maps. The Receptionist is also quite friendly.

Approachable staff 👍👍👍

We had a relaxing and enjoyable stay because room is spacious and clean. Staff are attentive and accommodating and breakfast is satisfying. Will be back for sure.

Service is good however accommodation needs improvement. They placed us in a windowless end of the hall room that seemed haven't been used and cleaned for a while. My dust allergy keeps acting up and the complimentary soap and shampoo seemed used

I booked for standard room, in my voucher it's good for two guest but the bed is so small .So I upgraded my room and add 1650.00 to transfer to Superior 116 Room. But the shower doesn't work well, the air condition is too noisy, the room is lack of maintenance. You can see the wallpaper is peeling off and dirty.

The room was a bit smelly and the bedsheet is dirty, the swimming pool is too dirty, and ask for additional payment for breakfast while in the voucher it is included breakfast for 2.

Nice hotel, very accommodating and friendly staff😊

The staff are very accommodating. Place is good to stay. Just need to update pictures and conditions posted here in traveloka to avoid confusion to their market.

It was a great experience and I enjoyed my stay!

A great place to say

It was nice though I forgot to ask their password for a wifi.

The hotel needs a total renovation. Dilapidated side table, vanity drawer and chairs, power sockets were worn out, noisy a/c, needs water heater, lampshade not working, TV is out dated.