Dear Mr./Ms. R*a, Greetings from Melia Makassar Hotel. Thank you so much for your detailed and excellent review. We are delighted and honored to hear that you enjoyed your stay at our hotel. We are pleased to hear that you were satisfied with the comfortable room, clean surroundings, and the large mirrors that created a spacious and luxurious atmosphere. We provide a wide range of bathroom amenities, including pillows, a hairdryer, towels, and toiletries, to ensure every guest enjoys comfort and a memorable stay. Positive reviews like yours encourage all our staff to continuously improve our services and facilities. We believe that attention to detail is key to making your stay even more enjoyable. We hope to welcome you back again soon. From the Aldi Customer Experience Team.

Dear Mr. V*y, Warm regards from Melia Makassar Hotel! Thank you for your trust and loyalty in choosing our services every time you visit Makassar. We are honored to welcome you and provide you with the best possible experience. We greatly appreciate your attention and support in maintaining our quality control standards. Our commitment to maintaining high standards of quality in service, cleanliness, and products will always be our top priority. Your feedback and trust motivate our entire team to strive to maintain and improve our existing standards. We hope to be a part of your every visit to Makassar and always provide you with memorable experiences. Sincerely, Aldy, Customer Experience Department

Dear Valued Guest, Warmest greeting from Melia Makassar! Thank you for taking the time to share your detailed feedback with us. We sincerely regret to learn that your recent stay did not reflect the consistently high standards you have come to expect from us. Please accept our apologies for the condition of the room, including the maintenance issues you experienced. This is certainly not the level of comfort and quality we aim to provide to our guests. We truly appreciate you bringing these matters to our attention. Your comments have been shared with our management and engineering teams, and they are being addressed with priority to ensure proper corrective actions are taken. Feedback such as yours is invaluable in helping us identify areas that require immediate improvement. We value your continued patronage and trust, especially given your previous positive experiences with us. It is our sincere hope to have the opportunity to welcome you back and provide the level of accommodation and service that reflects our true standards. Warm regard, Aldi Guest Experience

Dear Mr./Ms. C*a, Greetings from Melia Makassar Hotel! Thank you for your kind review. We are delighted and honored to know that your stays have always been memorable and that you trust us as your preferred accommodation time and again. Your loyalty is the greatest expression of gratitude for us and our entire team. Reviews like this are a great motivation for us to maintain the quality of service, comfort, and consistency of the guest experience we provide to all our guests, especially loyal guests like you. Thank you for your continued trust. We look forward to welcoming you again on your next visit and hope to provide you with another memorable and enjoyable stay. Sincerely, Aldi, Guest Experience Department

Dear Sam, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your stay review with us. We are delighted to hear that we provided you with a comfortable stay for both your leisure and business trips. We strive to provide a balanced atmosphere of comfort, functionality, and the best possible service for all our guests. Your appreciation for the friendliness and helpfulness of all our staff is a great inspiration to our team to provide professional and attentive service on every occasion. Thank you for choosing our hotel as your accommodation. We hope to welcome you back again on your next visit, whether for leisure or business, and wish you another memorable experience. Sincerely, Aldi, Guest Experience Team

Dear Mr. D***y, Warmest greeting from Melia Makassar! Thank you very much for your kind review and recommendation. We truly appreciate the time you took to share your experience and feedback regarding your stay. We are delighted to hear that our prime location has provided convenience for our guests, whether it is easy access to shopping areas, the beach, or nearby places of worship. Ensuring comfort and accessibility for our guests is one of our top priorities, so that every visit can be both enjoyable and memorable. Your appreciation motivates our entire team to maintain the highest standards of service and facilities, ensuring that every guest feels welcomed and comfortable during their stay with us. We look forward to the opportunity to welcome you back on your next visit and hope to continue providing an exceptional experience. Warm Regards, Aldi Guest Experience

Dear Mr. R*n, Warm greetings from Melia Makassar Hotel! Thank you so much for taking the time to share your review and stay experience with us. We are delighted to hear that you were satisfied with the hotel's excellent location, the cleanliness of the well-maintained rooms, and the service we provided. Your positive feedback is a very meaningful compliment to us, especially to the entire team who is dedicated to providing the best service and making every guest comfortable. Maintaining high standards of cleanliness and friendly, professional service is our top priority in creating memorable stay experiences. Therefore, we are proud when our efforts meet your expectations. Thank you again for your positive review. We hope to welcome and serve you again in the future with a similarly impressive stay experience. Sincerely, Aldi, Guest Experience Department

Dear Mr. Nurul, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have experienced, particularly regarding the limited restaurant capacity during weekend breakfast hours and the uncomfortable outdoor breakfast experience. Your feedback regarding table queues and menu replenishment speed is invaluable and has been forwarded to the relevant team for evaluation and future improvements. We are committed to improving our capacity and service arrangements to enhance the breakfast experience for all our guests. We look forward to welcoming you back for an even better stay. Sincerely, Aldi, Guest Experience Team

Dear Mr./Ms. T*i, Greetings from Melia Makassar Hotel! Thank you so much for taking the time to share your review and experience with us. We are delighted to hear that you were impressed by the hospitality of our staff during your stay. Friendly, warm, and professional service is our commitment to creating memorable stay experiences for all our guests. We will pass on your compliments to the entire team as an inspiration to continue maintaining the quality of our service. We also appreciate your positive comments about the variety of food we serve. We strive to offer a diverse and high-quality menu to satisfy the tastes and preferences of all our guests. Your satisfaction is the driving force behind our culinary team's continuous development and improvement of service quality. Thank you again for your positive review. We hope to welcome and serve you again in the future with an even more memorable experience. Sincerely, Aldi, Guest Experience Team

Dear Mr. Nurul, Warm greetings from Melia Makassar Hotel! Thank you so much for taking the time to write a review and share your stay experience with us. We are delighted to hear that you were impressed with the excellent service and friendliness of our hotel staff. Sincere and professional service is our core commitment, and your compliments motivate our entire team to continue striving for the best service. We also appreciate your positive comments about our hotel's city view. We hope that our excellent location and beautiful city views added value and convenience to your stay. Thank you again for your review. We look forward to welcoming and serving you again in the future with an even more memorable stay. Sincerely, Aldi, Customer Experience Department

Dear Avi, Warm regards from Melia Makassar Hotel! Thank you for your review and rating. We are delighted to hear that you enjoyed your stay with us, especially the view, the cleanliness of the hotel, and the variety of breakfast options. We are committed to maintaining our high standards of cleanliness and service quality, as well as offering a wide range of breakfast options to meet the needs and convenience of all guests. Your compliments are a great inspiration to our entire team to continue providing the best service. We hope to welcome you back again on your next stay and provide you with another memorable experience. Sincerely, Aldi, Guest Experience Team

Dear Mr./Ms. G*t, Sincerely yours, Melia Makassar Hotel! Thank you for taking the time to share your stay experience with us. We apologize for any inconvenience you may have experienced, particularly regarding the lack of complimentary snacks in the minibar, the unsuitable condition of the towels, and the additional charge for mineral water, which certainly did not meet the comfort standards we expect from all our guests. Regarding the minibar, please be informed that currently, the complimentary minibar is only available in The Level and Junior Suite room types. However, we have forwarded your feedback to the relevant team for evaluation and improvement of our facilities and services in the future. We have also sent your comments regarding the towel condition and the standard of in-room amenities to the relevant department for immediate action. We are committed to continuous improvement to provide the best possible stay experience for our guests. In return, we appreciate your understanding and are pleased to hear that your overall stay was positive. We hope to have the opportunity to welcome you back in the future for an even better experience. Sincerely, Aldi, Guest Experience Department

Dear Ms. Arini, Warm regards from Melia Makassar Hotel! Thank you for your review and feedback. We are very grateful for your appreciation of the quality of our food, especially the chicken porridge, which is a favorite of many of our customers. We also appreciate your comments about the cake we serve. We will forward this feedback to the relevant team for evaluation and improvement, to ensure that our food quality remains at the highest level and meets customer expectations. We hope to welcome you back again and provide you with an even better dining and accommodation experience in the future. Sincerely, Aldi, Customer Experience Team

Dear Mr. D*i, Warm greetings from Melia Makassar Hotel! Thank you for your review and feedback. We are delighted to hear that you found our hotel conveniently located and easily accessible from many areas in Makassar. Regarding pricing, we strive to match the comfort, relaxation, and quality of service we provide to ensure our guests consistently receive maximum value. Your feedback is extremely important to us as it helps us continuously improve guest satisfaction. We look forward to welcoming you back and providing you with an even more memorable stay in the future. Sincerely, Aldi, Guest Experience Department

Dear Mr./Ms. S*a, Warm greetings from Melia Makassar Hotel! Thank you for your detailed and positive review of your stay. We are delighted to hear that the check-in and check-out were smooth and efficient, and that the comfort of your clean and spacious room with separate bathroom and toilet made your stay enjoyable. We are also pleased to hear that the breakfast, fresh juices, and special breakfast menu met your expectations. We appreciate your positive comments about the afternoon tea and evening cocktails provided, which were a wonderful addition to your stay. We also express our gratitude for the hospitality and quick response of all our staff. We are proud that our housekeeping team was able to help you find your lost earring, making your stay safe and comfortable. Your trust and satisfaction are our top priority. We look forward to welcoming you back to Melia Makassar Hotel again and look forward to your next visit. Sincerely, Aldi, Customer Experience Department

Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you so much for your positive review. We are delighted to hear that you appreciated the cleanliness, orderliness, and pleasant aroma during your stay with us. We are committed to maintaining our high standards of cleanliness and comfort to ensure all guests feel comfortable and at home during their stay. Your feedback and compliments are a great motivation for our entire team to provide the best service and keep the hotel facilities in top condition. We hope your next visit will be equally impressive and provide a memorable stay. Sincerely, Aldi, Guest Experience Department

Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your stay with us. We greatly appreciate your positive review. We are delighted and proud to know that you were satisfied with the cleanliness and comfort of our rooms. Your satisfaction with the quality of our breakfast and the completeness of the hotel's amenities is also a source of joy for us, as it is part of our commitment to providing every guest with a memorable stay. Your comments and compliments are a great inspiration for the entire Melia Makassar team to continuously improve the quality of our services and maintain the highest service standards. We have forwarded your feedback to the relevant department as a token of our gratitude for your dedication. We hope to welcome you back to Melia Makassar Hotel again. Sincerely, Aldi, Guest Experience Department

Dear Ms. Fatmah, Warm regards from Melia Makassar Hotel! Thank you for your positive review. We greatly appreciate you taking the time to share your experience with us. We are delighted to hear that all our staff were so friendly and helpful, and that the cleanliness and comfort of the room, along with the pleasant aroma, contributed to your wonderful experience. Your review inspires our entire team to strive to maintain our high standards of service and ensure that all guests feel comfortable and satisfied throughout their stay. We are committed to continuously improving the quality of our services and facilities to provide every guest with a memorable experience. We look forward to welcoming you back on your next visit and providing you with an even more enjoyable experience. Sincerely, Aldi, Guest Experience Department

Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to review Melia Makassar Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the services we provided. We strive to provide a comfortable environment and sincere, friendly service to all our guests. Your compliments are a vital motivation for our entire team to continuously maintain and improve the quality of our services. We hope to welcome you back to Melia Makassar Hotel for your next stay and provide you with a similarly memorable experience. Sincerely, Aldi, Guest Experience Department