Dear Mr. Irsanti, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar Hotel. We apologize for the inconvenience you and your family experienced, especially the large number of mosquitoes in the room that disturbed your children's sleep. We understand that the comfort and safety of your family, especially children, is paramount during your stay. This feedback is a concern for us, and we will immediately investigate and improve our pest control measures in the rooms and throughout the hotel. We do not want such an experience to happen again to future guests. We apologize again for this unpleasant experience. Thank you for your helpful feedback. We hope to have the opportunity to welcome you and your family back again for a more comfortable and memorable stay. Sincerely, Aldi, Guest Experience Department

Dear Valued Guest, Greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience during your stay at Melia Makassar Hotel. We are delighted to hear that you were satisfied with our staff's service, especially your request for an hour-early check-in. Your satisfaction and comfort are our top priority, and we will continue to strive to provide the best service with the utmost hospitality and care. We hope to welcome you back to Melia Makassar Hotel again and provide you with an even more memorable stay on your next visit. Sincerely, Aldi, Guest Experience Department

Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Hotel. We are delighted to hear that you were comfortable and satisfied with the spacious rooms, the cleanliness of the rooms, and the convenient elevator which helped reduce waiting times. Guest comfort is our top priority, and we are committed to ensuring that all facilities provide a comfortable and memorable stay. We greatly appreciate your compliments, and we remain committed to maintaining the quality of cleanliness, room comfort, and seamless service throughout the hotel. Thank you again for choosing Melia Hotel as your preferred accommodation. We hope to welcome you back in the future and provide you with an even more impressive and memorable stay. Sincerely, Aldi, Guest Experience Department

Dear Mr./Ms. I*a, Warm greetings from Melia Makassar Hotel! Thank you so much for taking the time to share your experience. We are delighted to hear that you felt comfortable during your stay and enjoyed the clean and fragrant atmosphere of our hotel. We are also pleased that the hotel's location near the shopping mall provided convenience and enjoyment during your stay. Cleanliness, comfort, and guest satisfaction are always our top priorities. Your positive review is a great encouragement to our entire team, motivating us to continue providing the best service and creating memorable guest experiences. Thank you again for choosing to stay with us. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Aldi, Guest Experience Department

Dear Mr./Ms. H*a, Sincerely, Melia Makassar Hotel! Thank you for taking the time to share your review and feedback with us. We apologize for any inconvenience you may have experienced regarding the worn and faded condition of the towels, sheets, and blankets. We understand that cleanliness, comfort, and the condition of room amenities are crucial for a pleasant stay. Your feedback is invaluable to us and we have used it as a reference to improve the quality of our services and facilities. We will work with our housekeeping and management teams to inspect and assess the condition of the towels, sheets, and blankets so that we can repair or replace them if necessary. We are committed to maintaining high standards of cleanliness and comfort to provide a better experience for all our guests. We apologize for any unpleasant experiences you may have had during your stay at our hotel. Thank you for your feedback and suggestions. We hope to have the opportunity to welcome you back again and provide you with an even better holiday experience. Sincerely, Aldi, Customer Experience Department

Dear Mr./Ms. S*a, Warm greetings from Melia Makassar Hotel! Thank you so much for your review and compliments. We are delighted to hear that the assistance our team provided during check-in and check-out was helpful and made your stay at our hotel comfortable. The satisfaction and comfort of all our guests is always our top priority. We strive to provide friendly, professional, and responsive service to ensure every step of your stay is smooth and provides a memorable experience. Thank you very much for taking the time to write this review. We hope to welcome you again on your next stay and provide you with an even more memorable experience. Sincerely, Aldi, Guest Experience Department

Dear Valued Guest, Melia Makassar Hotel extends its warmest greetings! Thank you for your detailed review and appreciation of your stay at Melia Makassar Hotel. We are delighted to hear that your visit was a memorable experience and that our team's service and assistance contributed to your comfort throughout your stay. We especially appreciate your compliments on the Premier Room, particularly regarding its cleanliness, comfort, pleasant atmosphere, spaciousness, and soundproofing. We are also pleased to hear that the comfort of the mattress and pillows allowed you to enjoy a restful night's sleep. Furthermore, thank you for your appreciation of the cleanliness and comfort of the bathroom, the quality of the towels, and the variety and taste of our breakfast menu. We greatly appreciate your positive comments regarding the fitness center and the service from our staff. Such feedback motivates our entire team to maintain the highest standards of service and facilities to always provide the best possible experience for all our guests. Additionally, we apologize for the inconvenience you experienced regarding the long wait for the elevator, especially as it passed your floor multiple times. We understand that this may have made your stay less comfortable than it could have been. Your feedback is very important to us, and we will share it with the relevant teams for consideration and evaluation in order to improve the comfort and smoothness of service for our guests. We are pleased to learn that you plan to stay at Melia Makassar Hotel again when visiting Makassar. We welcome you back and hope your next visit will be even more comfortable, enjoyable, and memorable. Thank you again for your trust, appreciation, and valuable feedback. Sincerely, Aldy, Guest Experience Department

Dear Mr./Ms. N*i, Warm greetings from Melia Makassar Hotel! Thank you so much for taking the time to write a review and share your experience with us. We are delighted to hear that you were comfortable during your stay and satisfied with the condition of the room and the cleanliness of the bathroom. Comfort and cleanliness are among our top priorities, so we greatly appreciate your compliments. Such positive reviews are an encouragement to our entire team to continue providing the best service and experience to all our guests. We hope to welcome you back again on your next stay and provide you with an even better experience. Sincerely, Aldi, Guest Experience Team

Dear valued guest, this is Melia Makassar! We sincerely thank you for valuing your stay at Melia Makassar and for leaving a review. We are delighted to hear your positive feedback regarding the kindness, preparedness, and attentiveness of our staff during your stay. Providing friendly, professional, and attentive service is our top priority, and we are delighted that this service contributed to a comfortable and satisfying experience for you. We are also pleased to hear that you were satisfied with the cleanliness of the rooms and bathrooms, as well as the water quality and pressure. We are always striving to maintain the highest standards of cleanliness and comfort in all our rooms to ensure every guest has a relaxing and enjoyable time. Furthermore, thanks to Melia Makassar's convenient location, you can easily access various attractions and restaurants around the hotel, which is another major advantage. Your comfort and convenience are priorities we will continue to pursue. We sincerely thank you for considering Melia Makassar again on your next visit to Makassar. Your trust and choice are a great source of strength for all our staff. We look forward to your return and will provide you with even better service and an experience on your next visit. Thank you once again for your review and trust in Melia Makassar. We look forward to welcoming you back with the best service. Sincerely, The RD Customer Experience Team

Dear Mr. M*h, Greetings from Melia Makassar Hotel! Thank you so much for your positive review and feedback about Melia Makassar Hotel. We are delighted to hear that all your requests during booking were fulfilled and that you enjoyed your stay. We greatly appreciate your continued trust in Melia Makassar Hotel. We are pleased to know that you enjoyed the hotel's atmosphere, the cleanliness of the rooms, the excellent location, and the varied breakfast options we serve daily. Your feedback and compliments are an encouragement to our entire team in maintaining the quality of service and providing a pleasant stay for all guests. We hope that Melia Makassar Hotel will always be your choice when you visit us again. We look forward to welcoming you back to Melia Makassar Hotel with the best service. Sincerely, Aldi, Guest Experience Department

Dear Mr. Idham, Warm regards from Melia Makassar Hotel! Thank you so much for taking the time to write a review and share your stay experience with us. We are delighted to hear that you were pleased with the hotel's convenient and easily accessible location, making it easy for you to travel and enjoy the various attractions around the hotel. We hope our location provided convenience throughout your travels. We greatly appreciate your compliments, which motivate our entire team to continue striving to provide the best service to all our guests. We look forward to welcoming you back in the future for an even more memorable stay. Sincerely, Aldi, Guest Experience Team

Dear Mr./Ms. Dien, Warm regards from Melia Makassar Hotel! Thank you for your kind review and continued trust. We are honored that our hotel was your and your family's choice, especially when your parents visited from out of town. We are delighted to hear that our convenient location, close to amenities such as shopping malls, mosques, and numerous restaurants, provided you with comfort and relaxation during your stay. For us, the comfort and satisfaction of every guest is paramount, so reviews like this encourage our entire team to consistently strive to provide the best service. Your and your family's trust in returning to our hotel means a great deal to us. We will continue to strive to maintain the quality of our facilities, service, cleanliness, and hospitality as part of the overall hotel experience. Thank you again for taking the time to share your experience. We hope to welcome you and your family back again in the future, and we wish every visit to be a comfortable, enjoyable, and memorable experience. Sincerely, Aldi, Guest Experience Team

Dear Mr. D*n, Warm greetings from Melia Makassar Hotel! Thank you so much for your review and feedback. We are delighted to hear that your check-in and check-out process went smoothly and that you were satisfied with the room, especially the cleanliness and the non-smoking atmosphere. We appreciate your suggestion regarding the deposit. We apologize if this procedure was inconvenient. Your feedback is very important to us and will be used to continuously improve the quality of our services and provide a more comfortable and suitable stay experience for all our guests. We are pleased to know that you found our hotel to still have a modern and comfortable atmosphere. Thank you for taking the time to share your stay experience with us. We hope to welcome you back on your next visit and provide you with an even better experience. Sincerely, Aldi, Guest Experience Department

Dear Mr./Ms. E*a, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your stay experience with us. We are delighted to hear that you took advantage of the complimentary bicycles to explore the hotel and enjoy the nearby Losari Beach. We especially appreciate your appreciation of the friendliness of our staff, the atmosphere of the lobby, the comfort of your rooms, and the breakfast we offered. We are pleased to hear that the tepace course was one of the exciting experiences that complemented your breakfast during your stay. Such positive reviews are an encouragement to our entire team in providing the best service and creating comfortable and memorable stays for all our guests. We hope to welcome you back on your next visit and provide you with a similarly impressive experience. Sincerely, Aldi, Guest Experience Team

Dear Valued Guest, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed the cleanliness of your room and the stunning views we offer, and we are also pleased to hear that you enjoyed the food at our restaurant. Guest satisfaction regarding food and dining experiences is our top priority. We are glad you had the opportunity to enjoy the rooftop atmosphere, especially the beautiful sunset. Watching the sunset from the rooftop is a truly special experience, and we are glad you enjoyed it during your stay at our hotel. We welcome guests from diverse countries and backgrounds. Having guests from all over the world adds a unique and delightful atmosphere to our hotel. Regarding your experience at the reception desk, we appreciate your feedback. We apologize if there were times when the service from our staff was unfriendly or did not meet your expectations. We understand that everyone can have a tiring day, but providing warm, friendly, and consistent service to all guests remains our top priority. We will incorporate your feedback into our evaluation process with our team so that we can continuously improve the quality of our service and ensure that all guests feel welcome, valued, and well cared for. Thank you again for your review, compliments, and feedback. We are very happy to have had the opportunity to be a part of your travel experience. We hope to welcome you back again in the future and provide you with an even better stay. Sincerely, Aldi, Customer Experience Team

Dear Susie, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the hotel's excellent location, friendly staff service, and the cleanliness of the rooms. Guest satisfaction is always our top priority, so such positive feedback is a great encouragement to our entire team to continue providing the best service. We appreciate your trust and hope that your positive experience will lead you to stay with us again in the future. We look forward to welcoming you back and providing even better service. Sincerely, Aldi, Guest Experience Team

Dear Angy, Warm regards from Melia Makassar Hotel! Thank you for taking the time to share your experience staying at Melia Makassar. We greatly appreciate your review. We are delighted to hear that you were satisfied with our service and rated Melia Makassar as the best hotel among all your stays. We are glad to know that our hotel was a suitable choice for your family vacation. We will pass on your thanks to our entire team as a token of appreciation for their dedication to providing friendly and memorable service to all guests. Furthermore, we appreciate your feedback regarding the discrepancy in the pool water temperature information displayed on the application. We apologize for any inconvenience this may have caused. This feedback is very important to us, and we have forwarded it to the relevant department for further investigation into both the condition of the facilities and the accuracy of the information we displayed, so that we can improve the guest experience in the future. Thank you again for your trust in choosing Melia Makassar Hotel as your accommodation. We sincerely hope to welcome you and your family back on your next visit and provide you with an even more perfect and memorable experience. Sincerely, Aldi, Customer Experience Department

Dear Mrs. Ean, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience at Melia Makassar Hotel. We are delighted to hear that you enjoyed your 3-day, 2-night stay in our Deluxe room. Your compliments regarding the cleanliness of the room, the comfort within, and the dining experience at our restaurant with its diverse menu are a source of pride and motivation for our entire team to continue striving to provide the best service. We apologize for any shortcomings during your stay or for anything that did not meet your expectations. We will continuously strive to maintain the quality of our facilities and services to ensure that every stay with us is memorable. We hope to welcome you back to Melia Makassar Hotel in the future. Sincerely, Aldi, Customer Experience Department

Dear Ms. Yin, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your experience at Melia Makassar Hotel. We are delighted to hear that you enjoyed your 3-day, 2-night stay in our Deluxe Sea View Room. We are proud of your compliments on the view, cleanliness, amenities, and newly renovated furnishings. We are also pleased that your dining experience at our restaurant was positive. We appreciate your trust and hope to welcome you back again. We apologize for any shortcomings during your stay or anything that did not meet your expectations. We are committed to continuously improving our services and facilities to provide the best possible experience for all our guests. We look forward to welcoming you back to Melia Makassar Hotel on your next visit. Sincerely, Aldi, Customer Experience Department

Dear Valued Guest, Warm greetings from Melia Makassar Hotel! Thank you for taking the time to share your review of Melia Makassar Hotel. We are delighted to hear that our hotel's excellent location contributed to your convenience, including easy access to Hasanuddin Airport. We hope that our location and facilities will continue to support your travel needs during your stay in Makassar. We apologize if there were any shortcomings or things that did not meet your expectations during your stay. Your feedback is very important to us in continuously improving the quality of our services and providing a better experience. We look forward to welcoming you back to Melia Makassar Hotel again in the future. Sincerely, Aldi, Guest Experience Department