Dear Mr. Hendrik, Sincerely yours, Aston Inn Mataram! Thank you for taking the time to share your review and feedback. We sincerely apologize for the unpleasant experience you had with the concierge and security staff, whom you felt were inattentive, particularly while you were driving. Your feedback is very important to us. We have evaluated and provided additional training to all our staff, especially in areas such as customer service, friendliness, and attentiveness to guest needs, so that we can continue to improve the quality of our service. Furthermore, we are pleased to hear that the breakfast team provided a positive experience. We have shared this appreciation with the relevant team to motivate them to continue providing the best possible service. We hope to welcome you back to Aston Inn Mataram and provide you with an even better experience on your next visit. Sincerely, Dayu Febri, Front Office Manager

Dear Valued Guest, Warm greetings from Aston Inn Mataram! Thank you for your positive review and for choosing Aston Inn Mataram as your accommodation. We are delighted to hear that you were satisfied with the cleanliness of the hotel and our services. We especially appreciate your assistance in changing your stay schedule. We strive to provide prompt and helpful responses, and always offer the best solutions for all our guests' needs. We look forward to welcoming you back to Aston Inn Mataram for your next stay. Sincerely, Dayu Febri, Front Office Manager

Dear PT.Simbar, A Warm Greetings from Aston Inn Mataram! Thank you for taking the time to share your feedback regarding your stay at Aston Inn Mataram. We are pleased to know that overall your experience was okay, but we sincerely apologize for the inconvenience caused by the bathtub drain blockage and the unpleasant smell in the toilet during your stay. We have taken note of your concerns and have double-checked the bathtub drain to ensure that it is functioning properly. Regarding the unpleasant smell, we have followed up on the matter and taken the necessary steps to minimize the issue. We also kindly recommend informing our team during your next stay so that we can promptly investigate and address the issue immediately. We also appreciate your suggestion regarding the breakfast menu variety. We have noted your feedback and evaluated our menu selection for future improvements. Your feedback is very valuable to us as we continuously strive to improve our facilities, food quality, and service. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable experience. Best regards, Dayu Febry Front Office Manager

Dear Mr. Effendi, A Warm Greetings from Aston Inn Mataram! Thank you for your wonderful review! We are delighted to hear that you enjoyed our convenient location, affordable rates, and friendly service from us. We look forward to welcoming you back to Aston Inn Mataram on your next visit to Lombok. Best regards, Dayu Febry Front Office Manager

Dear Mr. Eldrian S. P, A Warm Greetings from Aston Inn Mataram! Thank you for your wonderful review! We are delighted to hear that you found Aston Inn Mataram to be a great deal in Lombok and that you had an amazing experience with us. Your kind feedback means a lot to our team and motivates us to continue providing excellent service and value to our guests. We look forward to welcoming you back on your next visit to Lombok! Best regards, Dayu Febry Front Office Manager

Dear Valued Guest, Greetings from Aston Inn Mataram! Thank you for taking the time to write a positive review about Aston Inn Mataram. We are delighted to hear that the hotel's location suited your travel purposes and that the convenient access made your stay comfortable. We greatly appreciate your compliments and hope to welcome you back to Aston Inn Mataram on your next visit. Sincerely, Dayu Febri, Front Office Manager

Dear Mr. Rahajeng W, Sincerely yours from Aston Inn Mataram! Thank you for taking the time to write such a positive review. We are delighted to hear that you felt comfortable and were satisfied with the cleanliness of our hotel and appreciated our excellent central location. We look forward to welcoming you back to Aston Inn Mataram on your next visit. Sincerely, Dayu Febri, Front Office Manager

Dear Mr. Rahajeng W., Warm greetings from Aston Inn Mataram! Thank you for taking the time to write a positive review and recommending Aston Inn Mataram. We are delighted to hear that you enjoyed our excellent central location and felt comfortable and satisfied with the cleanliness of our hotel. We hope to welcome you back to Aston Inn Mataram on your next visit. Sincerely, Dayu Febri, Front Office Manager

Dear Valued Guest, Warm regards from Aston Inn Mataram! Thank you for taking the time to write a positive review. We are delighted to hear that you were satisfied with our service and appreciated the hotel's location. We look forward to welcoming you again in the future. Sincerely, Dayu Febri, Front Office Manager

Dear Valued Guest, Warm regards from Aston Inn Mataram! Thank you for taking the time to write such a positive review. We are delighted that you chose our hotel during your participation in the Pocari Run Race, and we are pleased to hear that the quick check-in process, friendly service, clean and fragrant rooms, and comfortable beds made your stay even more enjoyable after a tiring day. We hope to welcome you back to Aston Inn Mataram on your next visit. Sincerely, Dayu Febri, Front Office Manager

Dear Our Valued Guest, A Warm Greetings from Aston Inn Mataram! Thank you for your kind review. We are delighted to hear that we have made a positive impression with our friendliness and accommodating service. Your kind words mean a great deal and motivate us to continue delivering exceptional hospitality to every guest. We truly appreciate your support and look forward to welcoming you back to Aston Inn Mataram for another enjoyable stay. Best regards, Dayu Febry Front Office Manager

Dear Valued Guests, Warm greetings from Aston Inn Mataram! Thank you for your wonderful reviews and for choosing Aston Inn Mataram as your accommodation every time you visit Lombok. Your trust and loyalty drive us to continue providing the best service and comfort to all our guests. We sincerely hope to welcome you and your family back to Aston Inn Mataram on your next visit. Best regards, Dayu Febri, Front Office Manager

Dear Valued Guest, Warm regards from Aston Inn Mataram! Thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced with your request for takeout breakfast. We understand that your schedule was busy and you didn't have time to enjoy breakfast in the restaurant. Thank you for your feedback. We have taken note of this and have reviewed our policy to consider and provide better solutions for guests in specific situations while maintaining our operational standards. We look forward to welcoming you back to Aston Inn Mataram for an even better stay. Sincerely, Dayu Febry, Front Office Manager

Dear Our Valued Guest, A Warm Greetings from Aston Inn Mataram! Thank you for taking the time to share such a detailed review following your extended stay with us. We truly appreciate that you chose to stay with us for more than 10 days and explored our facilities. We are delighted to know that you enjoyed our comfortable beds, reliable WiFi, sustainable refillable water bottle concept, extensive breakfast selection, friendly staff, convenient location, and the accessibility to nearby restaurants and stores. At the same time, we sincerely apologize for the inconveniences you experienced with ants in the bathroom and on the balcony, as well as the noise around the hallways and swimming pool. Your comments have been noted, and we have followed up with our pest control provider to strengthen our preventive measures. We have also reviewed our pool supervision procedures and reminded our guests of our quiet-hour etiquette to help create a more comfortable environment for everyone. Your constructive feedback is invaluable as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience that reflects the high standards we strive to deliver. Best regards, Dayu Febry Front Office Manager

Dear Mr./Ms. Deriskaputria, Warm greetings from Aston Inn Mataram! Thank you for taking the time to write a positive review. We are delighted to hear that you enjoyed our food and that our central location made your stay convenient. We hope to welcome you back in the future. Sincerely, Dayu Febri, Front Office Manager

Dear Valued Guest, Warm regards from Aston Inn Mataram! Thank you for taking the time to share your experience staying at Aston Inn Mataram. We are delighted to hear that you enjoyed your stay overall. Thank you again for your compliments on Vanessa's excellent and friendly service. We have passed on these compliments to her as a token of our appreciation for her dedication. We are pleased to hear that you enjoyed our breakfast buffet and were satisfied with the comfort of the amenities, including the good water pressure in the shower. We look forward to welcoming you back to Aston Inn Mataram on your next stay and providing you with an even better experience. Sincerely, Dayu Febry, Front Office Manager

Dear Valued Guest, Greetings from Aston Inn Mataram! Thank you for your excellent review. We are delighted that you rated Aston Inn Mataram as the best in every aspect. Your compliments motivate us to continue providing the best service and experience for all our guests. We hope to welcome you back to Aston Inn Mataram soon. Sincerely, Dayu Febri, Front Office Manager

Dear Mr. Kwan A., Warm regards from Aston Inn Mataram! Thank you for taking the time to write a review. We hope you enjoyed your stay at Aston Inn Mataram and we look forward to welcoming you back again in the future. Sincerely, Dayu Febri, Front Office Manager

Dear Valued Guest, A Warm Greetings from Aston Inn Mataram! Thank you for your wonderful review! We are thrilled to hear that you had a great experience staying with us. Your kind words about our helpful staff mean a lot to our entire team, as providing excellent service is always our top priority. We truly appreciate your support and look forward to welcoming you back to Aston Inn Mataram for another memorable stay. Best regards, Dayu Febry Front Office Manager

Dear Valued Guest, Warm regards from Aston Inn Mataram! Thank you for taking the time to write a review. We are delighted to hear that you enjoyed our convenient location and the many amenities. We look forward to welcoming you back on your next stay and providing you with an even better experience. Sincerely, Dayu Febri, Front Office Manager