Phoenix Grand Hotel

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Overall Ratings & Reviews Phoenix Grand Hotel

Traveloka (157)
Other sources (128)
8.3
Very Good
From 157 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.2

Meal

8.2

Location

8.7

Service and Facilites

7.8

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Traveler Reviews Phoenix Grand Hotel

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40
Customer reviews
MUHD
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
9.1
/10
Reviewed 347 week(s) ago
OK location near business place, just hotel not available to wash clothes, tq.
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MOHD A. M.
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Shopping and Culinary
icon-origin-TRAVELOKA
6.1
/10
Reviewed 348 week(s) ago
The hotel is still changing. The room is large but the air conditioning is slow and there is no iron / iron to wash the clothes. Ask the front office and say no. Need to improve service. The place is strategically only a walk to the beach. Tq.
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Chalermpon L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 350 week(s) ago
Good school, clean, good service Not busy with customers. Will come to use the service again
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silvia n.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9.7
/10
Reviewed 354 week(s) ago
Hotel with love in it. Close to Bangla Street Walking. Close to Patong Beach. There are many who sell food in front of the road a little to the side of the road. One of your holiday recommendation hotels. the food at this hotel you must try ...
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Ibrahim alshoukri
icon-origin-TRAVELOKA
5.5
/10
Reviewed 355 week(s) ago
Hotel staff was quite friendly but not helpful and the hotel doesn’t have proper security at all.
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Roberto M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 356 week(s) ago
The room was ok. Near Bangla road and shopping mall. Nice view from swimming pool. Just not happy for wifi that frequently had problems and then a smelly and dirty water channel near the hotel, visible from room terrace.
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Ibrahim alshoukri
icon-origin-TRAVELOKA
5.2
/10
Reviewed 357 week(s) ago
There was no proper security in the property and the property walls were not well maintained & not clean.
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Meilyana
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
8.5
/10
Reviewed 358 week(s) ago
For the price that is ok, there is a big room too, only the writing is balkony but it doesn't exist, the bangka road has to run for about 10 minutes.
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Bunli
icon-origin-TRAVELOKA
8.4
/10
Reviewed 358 week(s) ago
Standard hotel standard facilities.
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2 people find it helpful
Deni s.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 358 week(s) ago
Good, clean, strategic place the service is also okay.
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Juli S.
icon-Family
Family
icon-origin-TRAVELOKA
8.7
/10
Reviewed 359 week(s) ago
Room clean. Staff so rude good price near from Jungceylon
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Parita P.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 362 week(s) ago
The receptionist is not welcoming, does not make good facial expressions, not suitable for service work. (People who wear gold necklaces) don't care what is bad. The fire is not flammable.
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1 people find it helpful
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Lita N.
icon-Family
Family
icon-origin-TRAVELOKA
5.4
/10
Reviewed 362 week(s) ago
Water system has problems Customers do not have bath water Other schools (smaller than we stayed) also fixed with personal water vehicles to use water. Check out. No apologies. Swallowing office since check-in Customers keep coming Without notifying that the water does not flow The school may not be wrong, but it is not resolved. If you know that the water does not flow Your school should reserve water for use. Sorry, no words. Smile still not smiling How to get to work in the service When entering the elevator, two foreigners walked to say hello. Very quiet
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1 people find it helpful
Yong L. L.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 364 week(s) ago
The front desk staffs were friendly. The location of the hotel is strategic as it is just few streets away from the famous bangla street and Big C supermarket. The hotel room is spacious and the rooftop swimming pool is awesome. However, it is better that they could improve their drainage system as some bad odour came from their bathroom drains.
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Daffa g. j.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.1
/10
Reviewed 366 week(s) ago
The hotel is close to the center of the crowd, at an affordable price.
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Shukry
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.8
/10
Reviewed 366 week(s) ago
Very good location and clean room.
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Aiyara P.
icon-Shopping and Culinary
Shopping and Culinary
icon-origin-TRAVELOKA
8.6
/10
Reviewed 369 week(s) ago
- The receptionist does not have friendly relations with customers as they should. - Room and staff cleaning staff Be nice, polite - the room is good, sleep well, but some parts in the room should be maintained, maintenance
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Efi A.
icon-Family
Family
icon-origin-TRAVELOKA
9.4
/10
Reviewed 383 week(s) ago
The rooms are in accordance with the photos, large and all facilities are available, except for toothbrushes and pastries. The hotel room has a very beautiful balcony overlooking the hill. The pool is small, but the view from there is amazing, we can see the beauty of the sunset from that place. The hotel staff is very friendly, even though it's not time to check in, we can enter the room before the check in time and the check out process is also fast. The hotel staff also helps provide an explanation of the tour and booking a taxi to the airport. The breakfast is quite varied and the taste is quite tasty. The hotel location is close to the crowd and food vendors close to the hotel location. To the beautiful patong beach just walk.
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Linda
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.7
/10
Reviewed 384 week(s) ago
The hotel is nice and clean, next to the fresh market, it's easy to find food.
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Benjamaporn K.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 391 week(s) ago
Good location near night market, jungcelon, big room and comfort, housekeeper is a good service mind but reception at front is not ok. Don't smile to customer. Recommend here.
3 people find it helpful
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