Overall Ratings & Reviews Enso Hotel

Traveloka (1,813)
Other sources (21)
8.7
Very Good
From 1,813 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.8

People often mention about Enso Hotel
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Staff Friendliness (40)
Ambiance (38)
Bedroom (37)
Hotel Area (31)
Bathroom (29)
Accessibility (27)
Surroundings (26)
Taste (25)
Variety (24)
Room Space (22)
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Traveler Reviews Enso Hotel

Number of reviews per page
20
40
Customer reviews
Dewi
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The AC isn't cold at all, I've complained about it, but it's still not cold.
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Accommodation's Reply
18 Apr 2026
Dear Mrs. Dewi, Warm regards from Hotel Enso Bekasi... We would like to thank you for sharing your review. We sincerely apologize for the inconvenience you experienced. We greatly appreciate your feedback, and we have conducted a thorough evaluation and taken appropriate measures to ensure the quality of our facilities remains high and to improve the quality of service for all guests. We look forward to the opportunity to welcome you back in the future. Thank you. Best Regards, Hotel Enso Bekasi
H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I have stayed here several times and will return again.
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, Warm regards from Hotel Enso Bekasi... We would like to express our deepest gratitude for the positive review you shared. It is an honor for us to know that your stay at Hotel Enso Bekasi went very well and was memorable. Your appreciation motivates our entire team to continue maintaining and improving our service standards. We look forward to the opportunity to welcome you back in the future. Thank you. Best Regards, Hotel Enso Bekasi
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Dede M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Comfortable room, friendly staff, clean, nice and quiet place
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Accommodation's Reply
29 Mar 2026
Dear Mr. Dede M, Warm regards from Hotel Enso Bekasi... We would like to express our deepest gratitude for the positive review you shared. It is an honor for us to know that your stay at Hotel Enso Bekasi went very well and was memorable. Your appreciation motivates our entire team to continue maintaining and improving our service standards. We look forward to the opportunity to welcome you back in the future. Thank you. Best Regards, Hotel Enso Bekasi
A***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
[Thanks] [Awesome] Ambiance/Facilities: [Describe the hotel's ambiance and amenities] Food: [Share your thoughts on the food provided] Staff Assistance: [Tell us about your experience with the hotel staff] Highlights: [Mention things that made your stay special] Price: [Give your opinion on the value for the price paid] Location: [Describe the hotel's location, e.g., strategic location close to...]
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3 people find it helpful
Accommodation's Reply
29 Mar 2026
Dear Valued Guest, Warm regards from Hotel Enso Bekasi... We would like to express our deepest gratitude for the positive review you shared. It is an honor for us to know that your stay at Hotel Enso Bekasi went very well and was memorable. Your appreciation motivates our entire team to continue maintaining and improving our service standards. We look forward to the opportunity to welcome you back in the future. Thank you. Best Regards, Hotel Enso Bekasi
muhamad i. m.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A comfortable hotel near my workplace..😁👍
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Accommodation's Reply
29 Mar 2026
Dear Mr. Muhammad I.M., Warm regards from Hotel Enso Bekasi... We would like to express our deepest gratitude for the positive review you shared. It is an honor for us to know that your stay at Hotel Enso Bekasi went very well and was memorable. Your appreciation motivates our entire team to continue maintaining and improving our service standards. We look forward to the opportunity to welcome you back in the future. Thank you. Best Regards, Hotel Enso Bekasi
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 8 week(s) ago
Staying there many times since it is nearby the project location. Food taste can be improved.
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Warmest greetings from Enso Hotel Bekasi. Thank you for your continued trust in staying with us during your visits near the project location. We truly appreciate your loyalty. We also value your feedback regarding the food taste, and this will certainly be shared with our culinary team for further improvement. We look forward to welcoming you back to Enso Hotel Bekasi. Warm regards, Management of Enso Hotel Bekasi
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, making it one of my recommendations for a stay in Cikarang. While I was staying, I encountered some issues: the TV wouldn't work, and breakfast wasn't open buffet style.
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1 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Enzo Bekasi Hotel would like to inform you that we thank you for your review and feedback. We are pleased to hear that the friendliness of our staff left a positive impression on you during your stay. We apologize for the issue with the TV in your room and the inability to offer a buffet breakfast during your stay. We will take your feedback into consideration to improve our services in the future. We hope to welcome you back to Enzo Bekasi Hotel again. Sincerely, The Management Team, Enzo Bekasi Hotel
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
Enjoyed staying at Enso Hotel
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Accommodation's Reply
09 Apr 2026
Dear Gentlemen/Ladies, Sincerely, Enzo Bekasi Hotel. Thank you for your review. We are delighted to hear that you enjoyed your stay at Enzo Bekasi. We hope to welcome you back again. Sincerely, The Management Team, Enzo Bekasi Hotel
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 16 week(s) ago
I requested high floor, the hotel gave me 2nd floor. The rest is ok.
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Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Warmest greetings from Enso Hotel Bekasi. Thank you for sharing your feedback with us. We sincerely apologize that your request for a high-floor room could not be accommodated and that you were assigned a room on the 2nd floor. Please note that room requests are subject to availability at the time of check-in. We are glad to hear that the rest of your stay was satisfactory, and we truly appreciate your understanding. We hope to have the opportunity to welcome you back and provide a better experience on your next visit. Warm regards, Management of Enso Hotel Bekasi
T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The price is cheap with complete facilities, the rooms are comfortable and nice.
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2 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Gentlemen/Ladies, Enzo Bekasi Hotel would like to express our gratitude for your positive review. We are pleased to hear that you were satisfied with the reasonable pricing, comprehensive facilities, comfort, and quality of our rooms. We hope to welcome you back to Enzo Bekasi Hotel again. Sincerely, The Management of Enzo Bekasi Hotel
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T***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly, the location is strategic and close to the industrial area, the hotel is very comfortable and the price is also cheap.
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Valued Guest, Enzo Bekasi Hotel would like to inform you that we appreciate your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the convenient location near the industrial area, and the comfort of the hotel at an affordable price. We hope to welcome you back to Enzo Bekasi Hotel again. Sincerely, The Management Team, Enzo Bekasi Hotel
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Martha Y. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Okay, the staff are friendly. 👍
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1 people find it helpful
Accommodation's Reply
26 Jan 2026
Dear Ms. Martha, Sincerely, The Management of Enzo Bekasi Hotel. Thank you for your review. We are delighted to hear that you felt comfortable and that our staff provided friendly service. Sincerely, The Management of Enzo Bekasi Hotel.
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Hiva E. F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
Overall, I had a very pleasant experience at Enso. The only issue was that the hot water in the shower wasn't hot or even warm, tending towards the cold side. WiFi also frequently dropped and was unstable.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Sincerely, Thank you, Ms. Hiva, for taking the time to share your experience at Enzo Hotel Bekasi. We are delighted to hear that you enjoyed your stay overall. However, we apologize for the inconvenience caused by the hot water malfunction and unstable WiFi signal. Your feedback is highly appreciated and we have forwarded it to the relevant team for immediate follow-up action to prevent this from happening again. We sincerely hope to welcome you back with an even better experience on your next visit. Sincerely, Enzo Hotel Bekasi
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Hiva E. F.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
My overall experience at Enso was very pleasant. The room was clean and comfortable, the food was varied, and the location, despite being in a rural area, was close to several eateries. However, the hot water for showering during my stay was barely hot...not even warm. The Wi-Fi also frequently dropped when in use.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Sincerely, Thank you, Ms. Hiva, for taking the time to share your experience at Enzo Hotel Bekasi. We are delighted to hear that you enjoyed your stay with us. We are delighted to hear that you enjoyed our clean room, food variety, and location. However, we sincerely apologize for the inconvenience caused by the hot water not working efficiently and the unstable WiFi signal. Your feedback is very important to us and we have forwarded it to the relevant team for immediate investigation and improvement to prevent any recurrence in the future. We sincerely hope to welcome you back again with an even better experience on your next visit. Sincerely, Enzo Hotel Bekasi
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Yesicca S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
A pleasant stay. Breakfast was quite comprehensive. The swimming pool was also cleaned after the previous night's rain. Located in an industrial area, it's perfect for those traveling to the area for business.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Sincerely, Thank you, Ms. Yesika, for taking the time to write a review of your stay at Enzo Hotel Bekasi. We are very glad that you were satisfied with the variety of breakfast and that we take care of our facilities, such as cleaning the swimming pool after it rains. We also appreciate the location of our hotel, which is in an industrial area and suitable for business trips. We do hope to welcome you back again with even better service next time. Best regards, Enzo Hotel Bekasi
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R***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 26 week(s) ago
The hotel staff is friendly, close to the hospital and food court
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Best regards, Thank you for your review. We are very glad that you were satisfied with the friendliness of our staff and the hotel's location, which is close to the hospital and food court, making your stay more comfortable. We sincerely hope to welcome you back for an even more enjoyable experience in the future. Best regards, Enzo Hotel Bekasi
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F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The best choice when going to Cikarang is always Enso Hotel, it's really great for a staycation😍
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Best regards, Thank you for your positive review. We are very glad to know that Enzo Hotel is your first choice every time you visit Cikarang and that you enjoyed your stay here. Reviews like these are the motivation for us to continue to provide the best service. We sincerely hope to welcome you back again in the future. Best regards, Enzo Hotel Bekasi
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
The cleanliness of the hotel is very good so it makes you comfortable.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi would like to extend our sincere appreciation and thanks for your review. We are very glad that the cleanliness of our hotel provided a comfortable and pleasant stay experience. Positive feedback like this means a lot to us and is a great encouragement to continue providing the best service. We sincerely hope to welcome you back again soon. Best regards, Enzo Hotel Bekasi
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A***u
icon-origin-TRAVELOKA
6.8
/10
Reviewed 29 week(s) ago
Everything was fine, except the internet really hampered my work. Even on the 7th floor, 5G was slow, draining my data, and the network wasn't great either. Sitting in the lobby, there was only one bar of Wi-Fi. It's not ideal for those who need to be online for work.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi Dear Sir, Thank you for taking the time to write a review of your stay. We are very pleased to hear that you were satisfied with our service. However, we apologize for any inconvenience you experienced regarding the quality of the internet connection, both in your rooms and in the lobby. We understand that a stable internet connection is important, especially for those who rely on it for work. We have forwarded your feedback to the relevant team for their consideration and immediate improvement, so that we can provide you with an even better experience in the future. We look forward to welcoming you back again with even better service. Sincerely, Enzo Hotel Bekasi
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F***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
The staff is very friendly and very helpful... Excellent service.
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Accommodation's Reply
25 Nov 2025
Enzo Hotel Bekasi, Warmest Regards, Thank you for your positive review. We are very glad that our staff were friendly and provided impressive service throughout your stay. Such compliments are an encouragement and motivation for all the team to continue providing excellent service to all guests. We sincerely hope to welcome you back again soon. Best regards, Enzo Hotel Bekasi
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Number of reviews per page
20
40