Great Diponegoro Hotel Surabaya

Explore Great Diponegoro Hotel Surabaya
8.7
Very Good
From 4,807 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.5

Location

8.9

Service and Facilites

8.7

People often mention about Great Diponegoro Hotel Surabaya
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Bedroom (194)
Staff Friendliness (184)
Distance to City Center (183)
Ambiance (180)
Bathroom (174)
Accessibility (156)
Room Space (153)
Hotel Area (145)
Surroundings (141)
Family Friendly (114)
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Traveler Reviews Great Diponegoro Hotel Surabaya

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Customer reviews
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Nugroho S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Affordable hotel options with close access to everywhere.
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Accommodation's Reply
13 Jun 2026
Dear Mr. Nugroho S., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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T***o
icon-origin-TRAVELOKA
7.5
/10
Reviewed 1 week(s) ago
There's never been a problem with the professionalism of the staff. It's just that the hotel smells really bad, aka, it reeks of cigarettes. Even though it's far from a designated smoking area, our room still smelled faintly of cigarettes. The food, especially the pastries, is top-notch! Delicious!
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Accommodation's Reply
08 Jun 2026
Dear Ms./Mrs. T*o, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, The Management
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Xafi C.
icon-Staycation
Staycation
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5.0
/10
Reviewed 1 week(s) ago
I had a terrible experience staying here, with a room with air conditioning that wasn't cold at all and a female front desk staff member who was completely unfriendly. Please teach us excellent service.
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Accommodation's Reply
11 Jun 2026
Dear Mr. Xafi C., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to provide better service in the future. We sincerely hope to welcome you again. Thank you and have a great day. Sincerely, Management
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i***e
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and helpful. The rooms are clean and comfortable. Everything is good.
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1 people find it helpful
Accommodation's Reply
04 Jun 2026
Dear Ms./Mrs. I*e, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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P***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the room facilities are complete.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. P*i, First of all, we would like to thank you for choosing Great Diponegoro Surabaya Hotel during your visit to Surabaya and for taking the time to write a review. We are very happy that you have shared your valuable experience on our hotel review page. We hope to see you again on your next visit. Thank you and have a great day. Sincerely, The Hotel Management
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M***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Clean rooms, complete facilities, friendly staff. Recommended!
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Accommodation's Reply
04 Jun 2026
Dear Ms./Mrs. M*y, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Yantik p.
icon-Staycation
Staycation
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8.4
/10
Reviewed 2 week(s) ago
Strategic location, comfortable facilities. Only the receptionist's service was a bit slow at check-in, taking over 15 minutes.
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Accommodation's Reply
02 Jun 2026
Dear Mr. Yantik P., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya and for taking the time to write a review for us. We are pleased that you shared your experience on our hotel review page. We apologize for any unpleasant or disappointing experience at our hotel. We have forwarded your review to the relevant department for internal evaluation in order to improve our services in the future. We sincerely hope to welcome you again. Thank you and have a pleasant day. Sincerely, The Management Team
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gina r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel is strategically located in the city center. There's a KFC and an Indomaret nearby, within walking distance. The breakfast menu is quite varied.
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Accommodation's Reply
28 May 2026
Dear Ms. Gina R., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very friendly staff, the place is also ok
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. N*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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d***a
icon-Leisure
Leisure
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9.1
/10
Reviewed 4 week(s) ago
Came here when it was raining outside, it was so beautiful, comfortable, the room felt spacious, I really liked staying here😍
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management
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d***a
icon-Staycation
Staycation
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9.4
/10
Reviewed 4 week(s) ago
Very comfortable, I like to stay here once a month because it's the most comfortable, the room layout feels spacious, the surrounding environment is really nice, there's an Indomaret & KFC just walking distance, the movie also happened to be the movie I wanted to watch while staying here.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. D*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very convenient, close to Indomaret if you need something quick and easy.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. A*n, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Ghilang A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
This is my second stay here, and thank God, it's very satisfying. The sheets smell nice and clean. The towels are also clean, and the staff is very friendly. It's just that the room isn't soundproof.
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Accommodation's Reply
23 May 2026
Dear Mr. Ghilang A., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Dony M.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The location is excellent, conveniently close to the city center. The lobby is relatively small, which may feel a little crowded during peak check-in or check-out hours. The room was comfortable and clean, although the bathroom felt a bit compact. The food was good, with decent variety and taste. The only minor inconvenience was the narrow access to the basement parking area—even a Mitsubishi Xpander requires careful maneuvering around the corners. Overall, it was a very pleasant stay.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Mr./Ms. Dony M., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. We apologize for the unpleasant moment and not according to your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
Dony M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The location is excellent, conveniently close to the city center. The lobby is relatively small, which may feel a little crowded during peak check-in or check-out hours. The room was comfortable and clean, although the bathroom felt a bit compact. The food was good, with decent variety and taste. The only minor inconvenience was the narrow access to the basement parking area, even a Mitsubishi Xpander requires careful maneuvering around the corners. Overall, it was a very pleasant stay.
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Accommodation's Reply
23 May 2026
Dear Mr./Ms. Dony M., First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation while in Surabaya and taking the time to write a review for us. We are glad that you share your experience on our Hotel reviews page. We apologize for the unpleasant moment and not according to your expectations at our Hotel. We have submitted your review to the relevant department for our internal evaluation in order to provide better service in the future. We are always waiting for your next arrival. Thank you and have a Great day. Best Regards, Management
P***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Very comfortable, and close to food
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. P*i, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are delighted that you shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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D***y
icon-Staycation
Staycation
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10.0
/10
Reviewed 4 week(s) ago
Beautiful view of the restaurant from the 12th floor.
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Accommodation's Reply
18 May 2026
Dear D*y, First of all, we sincerely thank you for choosing Great Diponegoro Surabaya Hotel during your stay in Surabaya and for taking the time to write a review. We are very happy that you shared your valuable experience on our hotel review page. We look forward to your next visit. Thank you. Have a wonderful day. Sincerely, The Hotel Management
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Faisal S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Overall it's good and worth coming here again if you go to Surabaya, there is a 24-hour KFC near the hotel, suitable for those who suddenly get hungry, walk 5 steps and you're full, not far from KFC there is also a 24-hour Indomaret, very suitable for those who just want to stay at the hotel without worrying about food/snacks
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Accommodation's Reply
16 May 2026
Dear Faisal, thank you very much for choosing to stay at the Grand Dibonegoro Surabaya during your stay in Surabaya, and for taking the time to write us your review. We are delighted that you shared your thoughts on our hotel review page. We sincerely look forward to welcoming you back again. Thank you again. Have a wonderful day. From the Hotel Management Team
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N***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Everything is good, the staff is friendly, the rooms are also clean.
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1 people find it helpful
Accommodation's Reply
16 May 2026
Dear Mr./Ms. N*i, First of all, we would like to express our sincere gratitude for choosing Great Diponegoro Surabaya Hotel as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are very pleased that you have shared your experience on our hotel review page. We sincerely hope to welcome you again in the future. Thank you and have a great day. Sincerely, The Management Team
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Y***a
icon-Staycation
Staycation
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9.1
/10
Reviewed 5 week(s) ago
The atmosphere around the hotel is what finally made me go back and forth to check in here.. Great
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Accommodation's Reply
13 May 2026
Dear Ms. Y*a, First of all, we would like to thank you for choosing Great Diponegoro Hotel Surabaya as your accommodation during your stay in Surabaya, and thank you for taking the time to write a review for us. We are pleased that you have shared your experience on our hotel review page. We hope to welcome you again next time. Thank you and have a great day. Sincerely, The Management Team
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Number of reviews per page
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