8.3
Very Good
From 1,348 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.5

Meal

8.0

Location

8.4

Service and Facilites

8.5

People often mention about Dhika Serenity Jatinangor
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Staff Friendliness (42)
Ambiance (32)
Bedroom (32)
Surroundings (28)
Family Friendly (25)
Room Space (25)
Bathroom (25)
Hotel Area (25)
Accessibility (23)
Check-in/out Time (22)
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Traveler Reviews Dhika Serenity Jatinangor

Number of reviews per page
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40
Customer reviews
G***t
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8.1
/10
Reviewed 6 day(s) ago
Access to the accommodation requires careful consideration as the roads need repair and are not wide enough. Otherwise, it's fine.
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L***l
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8.2
/10
Reviewed 7 day(s) ago
Sorry, the photos were accidentally deleted. The location is quite strategic, close to the Unpad campus. From behind the hotel, you can see the mysterious Jatinangor Ring Bridge. The bridge is a bit spooky, but the hotel itself isn't. The hotel is integrated with an apartment. It's quite comfortable, with good facilities at a competitive price.
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Elfrida D.
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Staycation
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8.5
/10
Reviewed 1 week(s) ago
Beautiful Views at the Pool I stayed in a standard twin-bed room. The room was very small, a room that was supposed to be for one person, but it was squeezed into a twin bed, making it cramped. The bed was comfortable. The sink was outside the bathroom. Mineral water and a water boiler were provided. The large windows faced the outside, allowing plenty of light when the curtains were open. There was a small window that could be opened to let in fresh air. The room was clean. The most special thing was the beautiful view from the pool. The pool is outdoor, with an infinity pool concept, offering a truly beautiful view. The staff were friendly, helpful, and quick to respond. Furthermore, there's an Indomaret on the premises, making it easy to buy toiletries and breakfast. Value for money is okay, overall.
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L***l
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8.2
/10
Reviewed 2 week(s) ago
A hotel combined with an apartment. Strategically located near campus. Very close to residential areas. Good facilities for the price. The staff is quite friendly. Everything works, including hot water.
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1 people find it helpful
S***l
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The view is nice, the air is cool and it's close to the city, but parking for check in or check out is a bit difficult, it's too narrow.
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N***a
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9.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and very helpful. The rooms are minimalist and not very large, but just right for one or two people. The rooms are comfortable for studying, with a comfortable desk. There's a sink and refrigerator. The bathroom has a working water heater. There's an Indomaret downstairs, so it's not a hassle. There's a balcony too! The location is close to schools, so it might be a bit noisy in the mornings when there are ceremonies. It's a family-friendly place, and many students stay there. For the price and the facilities provided, I give it a 9/10 rating. If my family comes to Jatinangor, I'll stay here again.
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1 people find it helpful
G***t
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
on the table near the bed there was someone else's used tissue and sounds from the next room were heard
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IKA W. W.
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Leisure
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7.9
/10
Reviewed 3 week(s) ago
hotel so so lah, bathroom need attention, nice view from the pool area
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C***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The atmosphere is comfortable, it's really worth it for a family vacation
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M***d
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Leisure
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6.4
/10
Reviewed 3 week(s) ago
The room turned out to be smaller than it appeared in the booking photos. Many of the curtain hooks were loose, so they didn't close properly. The food was very limited in variety and quantity, and the taste was mediocre.
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1 people find it helpful
s***u
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Leisure
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8.4
/10
Reviewed 4 week(s) ago
Pros: beautiful views, especially around the pool area, cool air. Cons: cleanliness, especially in the bathrooms, needs improvement, parking is limited, and the road to the hotel is not smooth.
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Accommodation's Reply
16 Jul 2025
We apologize for your experience during your stay at Dhika Serenity Jatinangor. We have received your feedback regarding our service and will do our best to improve it. We hope that when you return to our hotel in the future, we will provide the best service to ensure your satisfaction during your stay at Dhika Serenity Hotel. Thank you for your support. Best regards, Dhika Serenity Jatinangor
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Hafiyyan L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Satisfactory service, clean, neat.
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Accommodation's Reply
16 Jul 2025
Dhika Serenity Hotel is honored to have hosted your family. You are right, we always ensure that our rooms, services, and food are of the highest quality to ensure your satisfaction during your stay here. Thank you for your support. Best regards. Dhika Serenity Jatinangor
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Diana
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Leisure
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10.0
/10
Reviewed 4 week(s) ago
It was a great pleasure to stay here for 2 days
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Accommodation's Reply
16 Jul 2025
Dhika Serenity Hotel is honored to have hosted your family. You are right, we always ensure that our rooms, services, and food are of the highest quality to ensure your satisfaction during your stay here. Thank you for your support. Best regards. Dhika Serenity Jatinangor
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M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Every time we visit our children who are studying in the Jatinangor area, we always stay at the Dhika Hotel..., the price and hotel facilities are quite satisfactory.
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Accommodation's Reply
16 Jul 2025
Dhika Serenity Hotel is honored to have hosted your family. You are right, we always ensure that our rooms, services, and food are of the highest quality to ensure your satisfaction during your stay here. Thank you for your support. Best regards. Dhika Serenity Jatinangor
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I***i
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
I booked three rooms. One was good, the other two were not. One door wouldn't lock, the other had a leaking toilet, and the AC wasn't cold.
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Accommodation's Reply
16 Jul 2025
We apologize for your experience during your stay at Dhika Serenity Jatinangor. We have received your feedback regarding our service and will do our best to improve it. We hope that when you return to our hotel in the future, we will provide the best service to ensure your satisfaction during your stay at Dhika Serenity Hotel. Thank you for your support. Best regards, Dhika Serenity Jatinangor
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Nurul S.
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Staycation
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8.9
/10
Reviewed 6 week(s) ago
The hotel is clean, the staff is friendly, the only downside is that the water in the bathroom comes out very small, and the breakfast food is not so good because the chicken is not cooked properly.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
We apologize for your experience during your stay at Dhika Serenity Jatinangor. We have received your feedback regarding our service and will do our best to improve it. We hope that when you return to our hotel in the future, we will provide the best service to ensure your satisfaction during your stay at Dhika Serenity Hotel. Thank you for your support. Best regards, Dhika Serenity Jatinangor
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n***a
icon-Business
Business
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8.8
/10
Reviewed 8 week(s) ago
The swimming pool and view of the Sicincin Bridge make up for the minor shortcomings experienced during the stay.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
We apologize for your experience during your stay at Dhika Serenity Jatinangor. We have received your feedback regarding our service and will do our best to improve it. We hope that when you return to our hotel in the future, we will provide the best service to ensure your satisfaction during your stay at Dhika Serenity Hotel. Thank you for your support. Best regards, Dhika Serenity Jatinangor
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A***d
icon-Staycation
Staycation
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8.7
/10
Reviewed 10 week(s) ago
For the hotel, it is on the lobby floor, so it's not too far if you want to go in and out of the apartment. The room is enough in our opinion, no problem. For the swimming pool, there are 2 depths, 0.5m and 1m (I think), suitable for children if they want to swim. It's just a shame the water is very cold haha For parking, if you stay overnight, you can tell the receptionist, later it will be stamped for free parking. Overall fun.
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3 people find it helpful
Accommodation's Reply
04 Jun 2025
Dhika Serenity Hotel is honored to have hosted your family, you are right we always ensure that our rooms, services and food are of the best quality to ensure your satisfaction during your stay here. Thank you for your support to us. Regards. Dhika Serenity Jatinangor
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h***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Quiet atmosphere, suitable for resting, the swimming pool is ok, the breakfast is also delicious.
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Accommodation's Reply
02 Jun 2025
Dhika Serenity Hotel is honored to have hosted your family, you are right we always ensure that our rooms, services and food are of the best quality to ensure your satisfaction during your stay here. Thank you for your support to us. Regards. Dhika Serenity Jatinangor
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
So far so good. It's a bit far from the city, the road to the location is also prone to traffic jams but that's normal, maybe because it's a long weekend. I missed it because it's not on the side of the highway 🤭 The view is great ✨️
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Accommodation's Reply
31 May 2025
Dhika Serenity Hotel is honored to have hosted your family, you are right we always ensure that our rooms, services and food are of the best quality to ensure your satisfaction during your stay here. Thank you for your support to us. Regards. Dhika Serenity Jatinangor
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Number of reviews per page
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