
Fitria A.
8.5
/10
Reviewed 2 day(s) ago
When I arrived at the hotel, my car was valet-parked and I helped unload my luggage. I proceeded to the lobby to check in and it turned out the room I had booked hadn't been prepared (it seemed like I'd missed it), so I had to wait about 15 minutes. It was a bit of a hassle because I had a toddler. When I arrived, my room was clean. It was a bit of a hassle to leave the hotel because of the valet service. The next day, breakfast was divided into two areas, upstairs and downstairs. It was a bit of a hassle getting up and down with a toddler. The food was standard.
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Accommodation's Reply
16 Oct 2026
Hello Ms. Fitria, Thank you for taking the time to share your experience staying at January Evalla Hotel Bandung. We apologize for any inconvenience, especially that your booked room was not ready upon arrival, causing you to wait, particularly if you were traveling with young children. We understand that the valet parking and separate breakfast area may not be convenient for guests with young children. We are glad to hear that the cleanliness of the room contributed to a comfortable experience. Your feedback regarding room availability, vehicle accessibility, and breakfast area arrangement will be used as a basis for our evaluation to improve the quality of our service, making your next stay even more comfortable and memorable for all guests. We hope to welcome you and your family back to January Evalla Hotel Bandung for an even better experience. Thank you for your feedback. Thank you, Aida Bagus Angkarama, General Manager | January Evalla Hotel Bandung
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