The Zuri Palembang

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Overall Ratings & Reviews The Zuri Palembang

Traveloka (9,206)
Other sources (14)
8.7
Very Good
From 9,206 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

9.0

Service and Facilites

8.8

People often mention about The Zuri Palembang
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Distance to City Center (261)
Ambiance (238)
Staff Friendliness (234)
Bedroom (231)
Variety (197)
Accessibility (195)
Bathroom (189)
Hotel Area (189)
Room Space (186)
Taste (183)
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Traveler Reviews The Zuri Palembang

Number of reviews per page
20
40
Customer reviews
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indah m.
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10.0
/10
Reviewed 2 day(s) ago
Always here and always perfect
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m***a
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9.1
/10
Reviewed 3 day(s) ago
Overall, everything is okay. The best hotel. Thanks.
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R***i
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Business
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9.1
/10
Reviewed 6 day(s) ago
Okay, everything's fine, no problems or anything bad. Hope you're having a great time.
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A***d
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10.0
/10
Reviewed 1 week(s) ago
The male front desk staff member, I forgot his name. He was the best because he was really helpful.
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S***a
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9.7
/10
Reviewed 1 week(s) ago
For a hotel in the city center at this price, it's okay.
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gio f.
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10.0
/10
Reviewed 1 week(s) ago
Best hotel, delicious food, spacious and clean rooms, beautiful views, friendly service, friendly receptionists, the best.
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septapratama
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10.0
/10
Reviewed 1 week(s) ago
The best hotel, clean and spacious rooms, friendly receptionist service, Ms. Tita was very helpful when I checked out.
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khiriza s.
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10.0
/10
Reviewed 2 week(s) ago
Friendly staff, Ms. Tita helped during the check-in and checkout process, the room was clean, with a view overlooking the city, the best.
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A***d
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Staycation
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9.2
/10
Reviewed 2 week(s) ago
The rooms are small, and there are cockroaches, but the food is pretty good.
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T***a
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8.7
/10
Reviewed 2 week(s) ago
I found some small insects when I stayed
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P***i
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10.0
/10
Reviewed 2 week(s) ago
Okay... very enjoyable. A little bit of a hiccup at the start but no problem.
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N***o
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Business
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10.0
/10
Reviewed 3 week(s) ago
The hotel room was comfortable, the bathroom was clean, and the best part was the varied and delicious breakfast.
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N***r
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10.0
/10
Reviewed 3 week(s) ago
Very comfortable, clean, friendly service.
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Thank you very much for your excellent review. We are delighted to hear that you enjoyed your comfortable stay and were impressed with the cleanliness and friendly service. We hope to welcome you back again. Sincerely, John Hendry, General Manager
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Dahlia D.
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10.0
/10
Reviewed 3 week(s) ago
The hotel is nice, my child loves swimming, thank you to Mas Dery, friendly service
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t***h
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10.0
/10
Reviewed 3 week(s) ago
The best hotel, reception and restaurant staff are very friendly
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S***n
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Staycation
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8.5
/10
Reviewed 3 week(s) ago
Spacious, clean rooms. Kids-friendly pool.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, We are delighted that you enjoyed your spacious and clean rooms, as well as your children's pool. At our hotel, we prioritize the comfort and relaxation of all our guests, especially families. We look forward to welcoming you back again. We hope you and your family had a wonderful holiday. Thank you, John Hendley, General Manager.
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hendry h.
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Business
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9.7
/10
Reviewed 3 week(s) ago
Strategic location, friendly staff.
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Accommodation's Reply
13 Apr 2026
Dear Mr. Hendry H., Thank you for your positive review. We are delighted to hear that our hotel's excellent location and friendly staff made your stay enjoyable. We hope to welcome you back on your next stay. Sincerely, John Hendry, General Manager
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Ini A.
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Staycation
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8.5
/10
Reviewed 3 week(s) ago
It turned out to be an ordinary hotel. Nothing special for us.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, We apologize if your stay did not meet your expectations or was unsatisfactory. Your feedback is invaluable to us as we continuously strive to improve the quality of our services and facilities. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an even more memorable and special stay. Sincerely, John Hendry, General Manager
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P***a
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8.4
/10
Reviewed 3 week(s) ago
The hotel is good, the service is lacking, the room is not soundproof, the noise from the next room is really loud, so I can't sleep, I have a headache all night and can't sleep, so I automatically stay up late, the food is the best, there are many variations, the swimming pool is also good, only the service is lacking from the staff, especially the one who looks after the swimming pool, it's difficult to even ask for a towel, they don't use a towel when taking a shower, so we, even though we were a family with children, need to improve the service if we want to get more guests & feel comfortable staying here.
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M***a
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Business
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9.7
/10
Reviewed 4 week(s) ago
Strategic location, comfortable rooms and friendly prices
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that our hotel's excellent location, comfortable rooms, and affordable prices provided you with a memorable stay. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit. Sincerely, John Hendry, General Manager
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