rh

rahmad h.

10.0

/10

Reviewed 23 hour(s) ago

Highly recommended to stay at this hotel

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ZS

Zeski S.

Staycation

9.1

/10

Reviewed 1 day(s) ago

when checking in at the next level there were more staff because when checking in the waiting time was too long

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Bg hakim

Staycation

10.0

/10

Reviewed 2 day(s) ago

Hopefully there will be good fortune to come here again, great.

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K***a

Staycation

9.7

/10

Reviewed 4 day(s) ago

The staff is very friendly, the room is clean, the bathroom is clean, and there is a free room upgrade bonus.

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mw

merry w. r.

Staycation

10.0

/10

Reviewed 4 day(s) ago

It's really fun, isn't it? The hotel's location is strategic and clean. The food is delicious. The service is excellent. Highly recommended if you're visiting Palembang.

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Z***O

10.0

/10

Reviewed 6 day(s) ago

Comfortable room, delicious food

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i***a

6.4

/10

Reviewed 1 week(s) ago

The friendliness of the receptionist and other staff needs to be improved. The elevator takes a long time to wait. I left food but had to go down to the reception. In some hotels, they provide a service to help pick up the food to be left. Because the elevator is slow, it was quite an effort for us to go up and down to the lobby. The table in the room had coffee grounds that had spilled since the first day and were not cleaned until the third day of my stay. The yellowed pillowcases should be replaced because they look dirty.

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2 people find it helpful

W***y

8.5

/10

Reviewed 2 week(s) ago

I'm no longer curious about staying at this hotel😀

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Accommodation's Reply

13 Dec 2025

Dear our valued guests, Thank you very much for your detailed review. We sincerely apologize for the inconvenience you experienced during your stay at The Zuri Hotel Palembang. This certainly fell short of the standard of service we expect for all our guests. We greatly appreciate your feedback and will evaluate it to prevent a similar incident from happening again in the future. We hope you will give us the opportunity to welcome you back with even better service that meets your expectations. Stay safe and stay healthy :) Warm Regards, Yon Hendri (General Manager)

Y

Yudy

8.9

/10

Reviewed 2 week(s) ago

The shower has a good, strong water flow. However, the bed sheets and pillowcases are all yellowed. Dirty, not white.

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1 people find it helpful

Accommodation's Reply

09 Dec 2025

Dear our valued guests, Thank you very much for your detailed review. We sincerely apologize for the inconvenience you experienced during your stay at The Zuri Hotel Palembang. This certainly fell short of the standard of service we expect for all our guests. We greatly appreciate your feedback and will evaluate it to prevent a similar incident from happening again in the future. We hope you will give us the opportunity to welcome you back with even better service that meets your expectations. Stay safe and stay healthy :) Warm Regards, Yon Hendri (General Manager)

F***i

Leisure

10.0

/10

Reviewed 2 week(s) ago

For the room, wifi, cleanliness, breakfast, everything is okay. Only the check in/out process is too long, one person can take 30 minutes

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1 people find it helpful

Accommodation's Reply

09 Dec 2025

Dear valued guest, Thank you so much for your review! We are delighted to hear that you had a wonderful experience at The Zuri Hotel Palembang. We hope to welcome you back soon! Best Regards, Yon Hendri (General Manager)

R***t

9.7

/10

Reviewed 3 week(s) ago

Friendly service, nice room

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1 people find it helpful

Accommodation's Reply

09 Dec 2025

Dear valued guest, Thank you so much for your review! We are delighted to hear that you had a wonderful experience at The Zuri Hotel Palembang. We hope to welcome you back soon! Best Regards, Yon Hendri (General Manager)

K***a

9.7

/10

Reviewed 3 week(s) ago

Near the city center, the area is nice, friendly.

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Accommodation's Reply

08 Dec 2025

Dear valued guest, Thank you so much for your review! We are delighted to hear that you had a wonderful experience at The Zuri Hotel Palembang. We hope to welcome you back soon! Best Regards, Yon Hendri (General Manager)

p***a

Leisure

5.6

/10

Reviewed 3 week(s) ago

the room did not match the order and the sheets were dirty and shabby

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1 people find it helpful

Accommodation's Reply

08 Dec 2025

Dear our valued guests, Thank you very much for your detailed review. We sincerely apologize for the inconvenience you experienced during your stay at The Zuri Hotel Palembang. This certainly fell short of the standard of service we expect for all our guests. We greatly appreciate your feedback and will evaluate it to prevent a similar incident from happening again in the future. We hope you will give us the opportunity to welcome you back with even better service that meets your expectations. Stay safe and stay healthy :) Warm Regards, Yon Hendri (General Manager)

j***a

Staycation

8.5

/10

Reviewed 3 week(s) ago

As usual, it was comfortable, the staff were very helpful.

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Accommodation's Reply

08 Dec 2025

Dear valued guest, Thank you so much for your review! We are delighted to hear that you had a wonderful experience at The Zuri Hotel Palembang. We hope to welcome you back soon! Best Regards, Yon Hendri (General Manager)

Sublia M.

Staycation

8.8

/10

Reviewed 3 week(s) ago

The highest hotel in Palembang. You can see downtown Palembang from the rooftop. I've stayed here many times. The food is good quality and varied. Friendly service. Clean rooms. Close to Transmart, Masterpiece, and Pempek P Raden.

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Accommodation's Reply

08 Dec 2025

Dear valued guest, Thank you so much for your review! We are delighted to hear that you had a wonderful experience at The Zuri Hotel Palembang. We hope to welcome you back soon! Best Regards, Yon Hendri (General Manager)

T

Titin

9.7

/10

Reviewed 3 week(s) ago

Everything is good. Strategic, comfortable, etc.

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Accommodation's Reply

08 Dec 2025

Dear our valued guests, Thank you very much for your detailed review. We sincerely apologize for the inconvenience you experienced during your stay at The Zuri Hotel Palembang. This certainly fell short of the standard of service we expect for all our guests. We greatly appreciate your feedback and will evaluate it to prevent a similar incident from happening again in the future. We hope you will give us the opportunity to welcome you back with even better service that meets your expectations. Stay safe and stay healthy :) Warm Regards, Yon Hendri (General Manager)

em

erwin m.

10.0

/10

Reviewed 4 week(s) ago

The place is nice, close to the family home.

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Accommodation's Reply

08 Dec 2025

Dear valued guest, Thank you so much for your 5-star review! We are delighted to hear that you had a wonderful experience at The Zuri Hotel Palembang. We hope to welcome you back soon! Best Regards, Yon Hendri (General Manager)

V***t

10.0

/10

Reviewed 4 week(s) ago

Great service, delicious food, clean, tidy and fragrant rooms.

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Accommodation's Reply

08 Dec 2025

Dear valued guest, Thank you so much for your 5-star review! We are delighted to hear that you had a wonderful experience at The Zuri Hotel Palembang. We hope to welcome you back soon! Best Regards, Yon Hendri (General Manager)

I***L

8.5

/10

Reviewed 4 week(s) ago

Was a great experience to stay

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Accommodation's Reply

08 Dec 2025

Dear our valued guests, Thank you very much for your detailed review. We sincerely apologize for the inconvenience you experienced during your stay at The Zuri Hotel Palembang. This certainly fell short of the standard of service we expect for all our guests. We greatly appreciate your feedback and will evaluate it to prevent a similar incident from happening again in the future. We hope you will give us the opportunity to welcome you back with even better service that meets your expectations. Stay safe and stay healthy :) Warm Regards, Yon Hendri (General Manager)

S***e

Staycation

10.0

/10

Reviewed 4 week(s) ago

Overall, I am very satisfied, but when I borrowed the mukena, the front seam was torn and there was only one tie to tie it around my head, so the mukena was not suitable for use. It should have been checked first before lending it to the guest. Just some input, thank you.

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Accommodation's Reply

08 Dec 2025

Dear valued guest, Thank you so much for your 5-star review! We are delighted to hear that you had a wonderful experience at The Zuri Hotel Palembang. We hope to welcome you back soon! Best Regards, Yon Hendri (General Manager)

The Zuri Palembang

Overall Ratings & Reviews The Zuri Palembang

8.9

8.8

8.8

9.0

8.8

Traveler Reviews The Zuri Palembang

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