Dear Anggidewantoro, Greetings from PO Hotel Semarang, Thank you for staying with us at PO Hotel Semarang and for taking the time to share your constructive feedback. We sincerely apologize for the inconvenience regarding the lift during your stay and for the breakfast selection not being sufficiently available when you arrived at around 8 AM. We also appreciate your suggestion regarding Smart TV facilities in the room. Your feedback is valuable to us and has been shared with the relevant teams and management for further evaluation and improvement. We are committed to continuously enhancing our facilities and services to provide a more comfortable experience for our guests. We hope to have the opportunity to welcome you back to PO Hotel Semarang for an improved experience. Warm regards, Meyditha Puspa Kenaka General Manager

Dear G***t, Greetings from PO Hotel Semarang, Thank you for your wonderful 10.0 rating and for sharing your positive experience at PO Hotel Semarang. We are delighted to know that you enjoyed our friendly and communicative service, as well as our strategic location that makes it easy to access various destinations and nearby shopping malls. Your kind feedback is a great encouragement for our team to continue delivering warm and attentive hospitality. We look forward to welcoming you back to PO Hotel Semarang for another enjoyable stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear A***u, Greetings from PO Hotel Semarang, Thank you for your outstanding 10/10 rating and for choosing PO Hotel Semarang for your stay. We are delighted to know that you enjoyed the cleanliness and comfort of your room, as well as our delicious and varied breakfast selection. We are also pleased that our concierge service made your stay more convenient by assisting with your food delivery. Your kind feedback is truly appreciated and serves as a great motivation for our team to continue providing thoughtful and comfortable experiences for every guest. We look forward to welcoming you back to PO Hotel Semarang for another memorable stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear S***a, Greetings from PO Hotel Semarang, Thank you for your outstanding 10/10 rating and for sharing your experience at PO Hotel Semarang. We are delighted to know that you had a fun and enjoyable stay and that your overall experience was positive. However, we sincerely apologize for the unpleasant experience you encountered during breakfast, particularly regarding the small cockroach you noticed in the pastry area. We understand how concerning and uncomfortable this must have been, especially in an area where food is being served. Please be assured that your feedback is taken seriously and will be shared with our relevant teams for thorough evaluation of our hygiene and food safety standards. Thank you for bringing this to our attention. We truly appreciate your overall positive feedback and hope to have the opportunity to welcome you back for a much more pleasant experience. Warm regards, Meyditha Puspa Kenaka General Manager

Dear Mr. Bambang I., Greetings from PO Hotel Semarang, Thank you for your outstanding 10.0 rating and for choosing PO Hotel Semarang. We are truly delighted to know that you had such a wonderful experience with us. Your “best of the best” appreciation means a great deal to our entire team and motivates us to continue delivering exceptional hospitality. We look forward to welcoming you back to PO Hotel Semarang for another memorable stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear M***N, Greetings from PO Hotel Semarang, Thank you for your outstanding 10.0 rating and for sharing your wonderful experience at PO Hotel Semarang. We are delighted to know that you had a memorable and satisfying stay with us. It is wonderful to hear that you appreciated our strategic and convenient location, the warm service from our team, and the comfort and cleanliness of your room. We are also pleased that you enjoyed our complete facilities as well as the variety and taste of our food selection. Your kind appreciation means a great deal to our entire team and inspires us to continue delivering exceptional hospitality and memorable experiences for every guest. We look forward to welcoming you back to PO Hotel Semarang for another enjoyable stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear G***t, Greetings from PO Hotel Semarang, Thank you for sharing your detailed review and for giving PO Hotel Semarang a wonderful 9.6 rating. We are delighted to know that you found our hotel representative for your stay in Semarang, with its convenient location close to the mall, dining options, and the city center. It is also wonderful to hear that you were satisfied with our service and found our team friendly and welcoming. We sincerely appreciate your feedback regarding the noise disturbance experienced in Room 808. We understand how important a quiet and comfortable environment is for a restful stay. Your observation will be shared with our relevant team and management for further evaluation, particularly regarding the sound insulation and possible source of the noise in the room. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing an even more comfortable experience on your next stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear I***o, Greetings from PO Hotel Semarang, Thank you for your excellent 9.7/10 rating and for recommending PO Hotel Semarang. We are truly delighted to know that you had a wonderful experience with us and that you are looking forward to staying with us again on your next visit to Semarang. Your kind words are a great encouragement to our entire team. We look forward to welcoming you back to PO Hotel Semarang and making your next stay just as memorable. Warm regards, Meyditha Puspa Kenaka General Manger

Dear Guest, Greetings from PO Hotel Semarang, Thank you for your wonderful 9.7 rating and for choosing PO Hotel Semarang for your leisure stay. We are delighted to know that you enjoyed our convenient location and the warm, friendly service from our team. Your appreciation means a great deal to us. We look forward to welcoming you back to PO Hotel Semarang for another pleasant stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear A***a, Greetings from PO Hotel Semarang, Thank you for your outstanding 10/10 rating and for choosing PO Hotel Semarang. We are delighted to know that you had such a comfortable stay and enjoyed the convenience of being directly connected to Paragon Mall. A perfect way to escape the Semarang heat while still enjoying a little shopping and window shopping! 😊 We truly appreciate your kind feedback and look forward to welcoming you back to PO Hotel Semarang for another comfortable and enjoyable stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear V***n, Greetings from PO Hotel Semarang, Thank you for sharing your feedback regarding your recent stay at PO Hotel Semarang. We sincerely apologize for the inconvenience you experienced with the check-in process. We understand how frustrating it must have been to arrive expecting to check in on time, only to experience a delay while the room was being checked and prepared. We are also truly sorry for the confusion and disappointment regarding your late check-out request. If an extension had been communicated as approved at the time of check-in, we understand how frustrating it would have been to receive different information on the day of departure. The manner in which this situation was handled also clearly did not reflect the level of hospitality we aim to provide. Your feedback has been shared with the relevant team for review, particularly regarding communication between departments and the handling of late check-out arrangements, so that similar misunderstandings can be avoided in the future. We sincerely regret that these experiences affected your overall impression of your stay. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a smoother and more comfortable experience in the future. Warm regards, Meyditha Puspa Kenaka General Manager

Dear H***e, Greetings from PO Hotel Semarang, Thank you for your excellent 9.4/10 rating and for sharing your thoughtful feedback following your stay at PO Hotel Semarang. We are delighted to know that you found our hotel comfortable and our room beautiful and clean. We also sincerely appreciate your constructive feedback regarding the condition of our bed linen and other linen amenities. We fully understand that the quality, cleanliness, and condition of linen are important elements in maintaining the comfort and standards expected from a five-star hotel. Your comments have been taken seriously and will be shared with our Housekeeping and Management teams for further evaluation and improvement. Thank you for helping us identify areas where we can do better. We truly value your feedback and hope to welcome you back to PO Hotel Semarang with an even more refined and comfortable experience. Warm regards, Meyditha Puspa Kenaka General Manager

Dear Guest, Greetings from PO Hotel Semarang, Thank you for your excellent 10/10 rating and for sharing your kind feedback following your stay at PO Hotel Semarang. We are delighted to know that you enjoyed our clean and spacious room, as well as the warm and helpful service provided by our team. It means a great deal to us to know that you would love to stay with us again on your next visit to Semarang. We look forward to welcoming you back to PO Hotel Semarang and creating another comfortable and memorable stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear A***a, Greetings from PO Hotel Semarang, Thank you for your excellent 10/10 rating and for sharing your kind feedback following your stay at PO Hotel Semarang. We are delighted to know that you enjoyed our clean and spacious room, as well as the warm and helpful service provided by our team. It means a great deal to us to know that you would love to stay with us again on your next visit to Semarang. We look forward to welcoming you back to PO Hotel Semarang and creating another comfortable and memorable stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear Y***f, Greetings from PO Hotel Semarang, Thank you for taking the time to share your feedback following your stay at PO Hotel Semarang. We are pleased to know that you had a comfortable stay, enjoyed our food, and appreciated the convenience of our direct connection to Paragon Mall. We also sincerely appreciate your feedback regarding the smoking area located near the swimming pool. We understand the importance of maintaining a comfortable environment for all guests, and your comment has been shared with the relevant team for further consideration and evaluation. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to PO Hotel Semarang for an even more enjoyable stay. Warm regards, Meyditha Puspa Kenaka General Manager

Dear Mr. Panji P. A., Greetings from PO Hotel Semarang, Thank you for your wonderful review and for choosing PO Hotel Semarang for the third time. We are truly honored to know that your stays with us have consistently been enjoyable and that we continue to be one of your recommended 5-star hotels in the heart of Semarang. Your continued trust and loyalty mean a great deal to our entire team. We look forward to welcoming you back for your next stay and creating another memorable experience at PO Hotel Semarang. Warm regards, Meyditha Puspa Kenaka General Manager

Dear Mr. Tjio G. B., Greetings from PO Hotel Semarang, Thank you for your wonderful review and for continuing to choose PO Hotel Semarang for your family trips to Semarang and its surroundings. We are truly delighted to know that you and your family have enjoyed staying with us on multiple occasions and that you have consistently found our rooms clean, neat, and well maintained. Your continued trust and support mean a great deal to our entire team. We look forward to welcoming you and your family back to PO Hotel Semarang for many more enjoyable stays. Warm regards,Dear Mr. Tjio G. B., Thank you for your wonderful review and for continuing to choose PO Hotel Semarang for your family trips to Semarang and its surroundings. We are truly delighted to know that you and your family have enjoyed staying with us on multiple occasions and that you have consistently found our rooms clean, neat, and well maintained. Your continued trust and support mean a great deal to our entire team. We look forward to welcoming you and your family back to PO Hotel Semarang for many more enjoyable stays. Warm regards, Meyditha Puspa Kenaka General Manager

Dear D***i, Greetings from PO Hotel Semarang, Thank you for taking the time to share your feedback regarding your recent stay at PO Hotel Semarang. We sincerely apologize for the disappointment and inconvenience caused by not receiving the non-smoking room you had requested. We fully understand how important it is for a guest's room preference to be properly noted and accommodated, especially during a business trip. This does not reflect the level of service we aim to provide. Your feedback has been shared with the relevant team for review, particularly regarding the handling and communication of room preferences, so that we can prevent a similar situation from happening again. We truly regret that this affected your experience with us. We hope to have the opportunity to welcome you back and provide you with the comfortable stay you originally expected. Warm regards, Meyditha Puspa Kenaka General Manager

Dear G***t, Greetings from PO Hotel Semarang, Thank you for your wonderful review and for choosing PO Hotel Semarang. We are delighted to know that you had a very pleasant stay with us and especially enjoyed our Club facilities. It is wonderful to hear that you appreciated the complimentary coffee and refreshments, as well as the peaceful and beautiful atmosphere of the Club Lounge. Your kind feedback is truly appreciated and motivates our team to continue creating comfortable and memorable experiences for our guests. We look forward to welcoming you back to PO Hotel Semarang for another relaxing stay. Warm regards, Meyditha Puspa Kenaka General Manager