MaxOneHotels.com @ Balikpapan

Explore MaxOneHotels.com @ Balikpapan
8.5
Very Good
From 7,491 reviews
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Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about MaxOneHotels.com @ Balikpapan
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Staff Friendliness (187)
Distance to City Center (177)
Bedroom (175)
Ambiance (174)
Taste (170)
Room Space (165)
Family Friendly (158)
Variety (153)
Hotel Area (150)
Bathroom (145)
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Traveler Reviews MaxOneHotels.com @ Balikpapan

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Customer reviews
Winingsih
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Clean bathroom and spacious room.
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Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 4 day(s) ago
Strategic location, but the rooms aren't soundproof. While staying, we could hear the sound of children running from the upstairs room.
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Accommodation's Reply
16 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your review regarding our excellent location. We apologize for any inconvenience caused by noise during your stay. This is a primary concern of ours and will be investigated. We hope to welcome you back to Max One Balikpapan Hotel for an even more peaceful and comfortable stay. Have a happy and bright day! General Manager
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A***u
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
Overall everything is good, just a little thing to note: when checking in I requested a quiet room, on the last night the next room was filled with the sound of young people singing in the middle of the night, but the quick response of security was immediately alert. H-1 before check out I had ordered take away breakfast at 04.45 AM, the day at 04.50 I called the front desk whether it was ready?, "will check" the response. At 05.03 I went down to ask again whether it was ready?, unfortunately there was still no one at the front desk and was just about to ask the kitchen. because I was pressed for time I finally left, please be more attention about how important is time for guests. Thank you!!
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Accommodation's Reply
16 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your review. We are pleased that our security team promptly addressed the noise issue in the hallway for your comfort. However, we apologize for the delay in delivering your takeaway breakfast. We understand that every guest's time is valuable. We have forwarded this important observation to the relevant management to prevent such incidents from happening again. We hope you will give us the opportunity to welcome you again with even faster and better service at Max One Hotel Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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Putri A. V.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The staff is friendly, the pool is nice, and the facilities are great. You can find anything you want to eat nearby if you're hungry in the middle of the night.
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Accommodation's Reply
11 Jun 2026
Dear Ms. Putri A.V., Max wishes you a wonderful day! Thank you for your excellent review and rating! We are delighted that you were impressed with our friendly staff, pool facilities, and convenient location for dining. We hope to welcome you back for another enjoyable stay at Max One Balikpapan Hotel! Wishing you happiness and cheerfulness always. General Manager
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Joko W.
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
I stay here often. The location and rooms are great. The Wi-Fi isn't very fast. The plus point is that you can watch Netflix in your room, available on the in-room TV, and you have a subscription.
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Accommodation's Reply
11 Jun 2026
Dear Mr. Jogo W. Max, We wish you a wonderful day! Thank you for choosing our hotel. We are delighted that you enjoyed the location, your room, and the Netflix we offer. We apologize for the Wi-Fi connectivity issues you experienced. We have forwarded your feedback to our IT team to investigate and improve the connection quality for your comfort during your next stay. We hope to welcome you back again! Wishing you happiness and cheerfulness always. General Manager
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Randi B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 week(s) ago
I've booked two rooms, one with a large king bed and one with a non-smoking room, but was given a smoking room and the other with a double bed. I'm very disappointed. Don't give what a customer has ordered to other customers.
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Accommodation's Reply
11 Jun 2026
Dear Mr. Randy B., Max wishes you a happy day! We apologize for any inconvenience you experienced. This letter is a serious evaluation and corrective action to ensure our team is more meticulous in fulfilling our promises to our customers. Your feedback is invaluable for our future internal improvements. We hope you will give us the opportunity to welcome you back again. Have a happy and cheerful day, General Manager.
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Fernanda S. A.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 2 week(s) ago
Netflix is free, but the room has a lot of stains 🙏 Check-in was really slow Otherwise, it's okay.
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Accommodation's Reply
11 Jun 2026
Dear Ms. Fernanda S.A., Max wishes you a great day! Thank you for your review. We are glad you enjoyed our Netflix service. However, we apologize for any inconvenience you experienced. We have immediately forwarded this matter to the relevant department for improved service in the future. We hope to welcome you back again for an even better experience. Have a happy and cheerful day, General Manager.
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Jhon N. M.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Was there live music all night?
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Accommodation's Reply
11 Jun 2026
Dear Mr. John N. Mante, Max wishes you a pleasant day! We apologize for any inconvenience caused by the loud music that may have disturbed your sleep. We have reviewed your message and forwarded it directly to management for improved service in the future. We hope to welcome you back again in a more comfortable atmosphere. Wishing you happiness and cheerfulness always. General Manager
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Claudia H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
All the facilities are great, the staff is friendly and helpful. Recommended!
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Accommodation's Reply
11 Jun 2026
Dear Ms. Claudia H., Max wishes you a wonderful day! Thank you for your positive review and feedback! We are delighted to hear that you were satisfied with the facilities and the friendly service from our staff. We hope to welcome you again next time for a pleasant stay at Max One Balikpapan Hotel! Wishing you happiness and cheerfulness always. General Manager
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A***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Some things that could be improved and their shortcomings: 1. The basement parking lot is bumpy. 2. It took a long time to get a room. I checked in at 2 and got my room at 4. I had to check out at 12 noon; there was no time limit. 3. The lobby area was a bit hot. 4. The room and bathroom interior needs improvement. 5. The cold water in the shower didn't work. 6. There was no refrigerator. The good things about staying here: 1. This hotel has its own unique character, different from other hotels, for example, the iconic wall art, the iconic building, and the iconic room design. 2. The WiFi is very fast. 3. There's a playground for children. 4. The rooms are very spacious. 5. For a 3-star hotel, it has a swimming pool and a rooftop. 6. The breakfast area is very spacious. 7. The food is also delicious. 8. The elevator is fast. 9. The receptionist is quick to respond. Hopefully Maxone Hotel Balikpapan will continue to exist and survive forever.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your detailed review, and we hope you enjoy your continued stay at Max One Balikpapan Hotel. We are delighted that you enjoyed the facilities and highlights of Max One Balikpapan Hotel. However, we apologize for any inconvenience you may have experienced. We have immediately forwarded all your messages to management for intensive improvements and maintenance to ensure the comfort of all guests in the future. We hope to welcome you back again with even better services and facilities! Have a happy and cheerful day, General Manager.
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A***e
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The lighting in the room is inadequate. It's a bit scary being alone at night.
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Chandra
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Strategic location, clean rooms, delicious and complete breakfast, friendly service, recommended.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A hotel with excellent facilities. Check-in at 10am was still well-serviced and we were able to upgrade to a larger room. Thank you to the receptionist for your excellent service. The food and pool facilities are excellent, making it perfect for a family stay.
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m***d
icon-origin-TRAVELOKA
6.1
/10
Reviewed 3 week(s) ago
The water is dirty, until morning and warm water is lacking.
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel's location is close to the city center and offers a variety of culinary delights. Comfortable rooms, delicious hot water, and a fitting room.
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ericca y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The place is comfortable, the staff is also friendly, basically the best.
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Robbyn v. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the service is fast and the food is delicious and varied.
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B***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Overall, it was quite good: the food was okay, the rooms were clean, and the staff were friendly. There were renovations going on when I arrived, so some areas were closed, but overall, it was still okay. Hopefully, it will get even better.
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
The wifi is slow, take your own takeaway food, the bathroom is a bit different, thank you.
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Emma K. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Check-in and out process was easy and fast. Friendly staff. Clean room, cool AC, soft mattress, complete amenities, even slippers. Close to Alfamart, food stalls are just across the street. Overall, the best. Pool on the rooftop, guys. There's also a pub downstairs. Motorcycle parking in the basement is shady, so it doesn't get hot. Safe because there's security too. Top notch.
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