Dear Sir/Madam, Warm greetings from favehotel Sidoarjo! Thank you very much for your time and attention in writing this valuable review. We are delighted to hear that after being moved to the 3rd floor, you felt more comfortable during your stay with us. We also apologize for the inconvenience you experienced initially, especially regarding the smell of cigarette smoke in what was supposed to be a non-smoking room. This will be brought to our attention immediately to prevent a similar incident from happening again. Our team will continue to improve room monitoring and maintenance to ensure our comfort standards are maintained. We look forward to welcoming you back soon. If you have any questions, special needs, or reservation plans, please do not hesitate to contact me directly. It would be our honor to assist you personally. Best regards, Eka Dewi Kurniawati. General Manager