Dear Mr. Nelson F., Thank you for your wonderful 9.4/10 rating and for sharing your experience with us. We are delighted to know you had an enjoyable stay and that we made a positive impression. We truly appreciate your kind words and look forward to welcoming you back to Beverly Hotel Batam on your next visit to Batam. Warm regards, Dadang K Asst Fom

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize that the room did not fully meet your preference for a non-smoking environment. Your comments are very important to us and have been shared with our team for further attention. On your next visit, please let us know your preference in advance, and we will do our best to provide a room that best suits your request, subject to availability. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more comfortable stay. Warm regards, Dadang K Asst Fom

Dear Mr. Resindra P., Thank you for your perfect 10/10 rating and your kind words. We are delighted to hear that Sindiawati made your stay even more enjoyable with her friendly and attentive service. Your appreciation will certainly be shared with her. We look forward to welcoming you back to Beverly Hotel Batam. Warm regards, Dadang K Asst Fom

Dear Mr. Eric P. C., Thank you for your perfect 10/10 rating and your kind review. We are delighted to know you had a pleasant stay and that Sindi provided friendly, helpful, and efficient service during your check-in. Your recommendation means a lot to us and will be shared with our team. We look forward to welcoming you back to Beverly Hotel Batam. Warm regards, Dadang K Asst Fom

Dear Valued Guest, Thank you for your kind review. We are delighted to hear that you enjoyed our friendly staff and delicious food. Your positive feedback is truly appreciated and motivates us to continue providing the best service to all our guests. We look forward to welcoming you back to Hotel Beverly Batam in the near future. Warm regards, Dadang K Asst Fom

Dear Valued Guest, Thank you for your wonderful review. We’re delighted to hear that our hotel met your needs and that you enjoyed the peaceful, comfortable atmosphere. Your kind words truly mean a lot to us. We sincerely appreciate your support and look forward to welcoming you back for another pleasant stay. Warm regards, Asst Fo Manager

Dear Valued Guest, Thank you for taking the time to share your positive feedback. We are delighted to know that you enjoyed the cleanliness of our hotel and the warm hospitality of our team. Your kind words are truly appreciated and motivate us to continue delivering exceptional service. We look forward to welcoming you back for another pleasant stay. Warm regards, Dadang k Asst Fom

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay and appreciated our friendly team and responsive service. Your kind words are truly encouraging and inspire us to continue providing excellent hospitality. We look forward to welcoming you back on your next visit. Warm regards, Dadang k Asst Fom

Dear Valued Guest, Thank you for taking the time to share your wonderful review. We are truly delighted to hear that you were impressed by our friendly team and fast, responsive service. Your kind words mean a great deal to us and motivate us to continue delivering the best possible hospitality. We look forward to welcoming you back for another exceptional stay. Warm regards, Dadang k Asst Fom

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the delay in responding to your request for the water heater plug. This is not the level of service we strive to provide, and we regret the inconvenience caused. Your comments have been shared with the relevant team to improve our response time and service, even during staff break hours. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next stay. Warm regards, Dadang k Asst Fom

Dear Ms Mels, Thank you for your kind review. We are delighted to hear that you found our hotel comfortable and enjoyed your stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon. Warm regards, Dadang K Asst Fo Manager

Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding incorrect information about the bathtub upon arrival at the hotel. We understand your disappointment that an expected amenity was unavailable due to outdated system information. We have noted your feedback and will contact the relevant team immediately to ensure that the information displayed on the system and booking platform is always accurate and up-to-date to prevent this from happening again in the future. We apologize again for this inconvenience and hope to welcome you back and provide you with a better stay experience in the future. Sincerely, Dadang, Assistant Front Office Manager