8.2
Very Good
From 298 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.2

Meal

8.0

Location

8.6

Service and Facilites

8.4

People often mention about The Emerald Inn
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Bedroom (9)
Bathroom (9)
Ambiance (8)
Soundproof (7)
Staff Friendliness (6)
Room Space (6)
Wifi (5)
Hotel Area (5)
Taste (5)
Distance to City Center (4)
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Traveler Reviews The Emerald Inn

Number of reviews per page
20
40
Customer reviews
i***i
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10.0
/10
Reviewed 1 week(s) ago
In short, the best, good, good service.
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Accommodation's Reply
25 Jul 2026
Dear Good Afternoon, Thank you for your review and for trusting us to host your stay at our hotel. We wish you good health and hope to see you again. Sincerely, The Emerald Inn Palembang
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D***o
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Business
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6.0
/10
Reviewed 1 week(s) ago
Cleanliness, hospitality, and comfort are in dire need of improvement, especially in the bed covers and pillows. There's no hot water for coffee, and the hot shower doesn't work.
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Accommodation's Reply
25 Jul 2026
Good evening, Mr. Deflianto. Thank you for choosing to stay at our hotel. We apologize for any inconvenience you may have experienced during your stay. Thank you for your review, which helps us improve our services in the future. Best regards, Mr. Deflianto family.
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ahmads
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5.0
/10
Reviewed 9 week(s) ago
There was a cockroach when I entered the room
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Accommodation's Reply
05 Jun 2026
Good evening, Mr. Ahmad. We thank you for choosing to stay at our hotel. We apologize for any inconvenience you experienced during your stay. Regarding the cockroach issue, we have already upgraded your room to a better one. Please take note of this. Thank you for your review, which helps us improve our hotel in the future. Sincerely, Your Ahmad's family.
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H***o
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8.5
/10
Reviewed 15 week(s) ago
The hotel is quite comfortable even though it is a bit quiet.
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Accommodation's Reply
05 Jun 2026
Dear Mr./Ms. Ho, Good afternoon. Thank you for your review and for choosing to stay at our hotel. We wish you good health and hope to see you again. We wish you continued success. Sincerely, The Emerald Inn Palembang.
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R***y
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10.0
/10
Reviewed 31 week(s) ago
The hotel is clean, close to the city center, if I go to Palembang I will definitely want to stay here again.
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Accommodation's Reply
05 Jun 2026
Dear Mr. R*y, Good afternoon. Thank you for your review and for choosing our hotel. We wish you good health and look forward to seeing you again. We wish you continued success. Sincerely, The Emerald Inn Palembang.
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R***a
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5.0
/10
Reviewed 50 week(s) ago
The place is full of mosquitoes, the room smells, the sheets are dirty, there are no towels.
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5 people find it helpful
Ageng S.
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Transit
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5.0
/10
Reviewed 58 week(s) ago
The hotel is dirty and very uncomfortable.
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+5
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S***a
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Business
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8.3
/10
Reviewed 79 week(s) ago
Stayed for 2 days, the first day was given a super creepy room because the lights were dim and the room was dirty with lots of dust, lots of spider webs and cracked walls and there were signs of water seepage. Then moved to a room on the second day, the room was bright near the window and there was a view of the road, it was still dusty but not as bad as the room on the first day. Breakfast was only fried rice with fried egg and the fried rice on the second day was salty
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+5
4 people find it helpful
Accommodation's Reply
31 Jan 2025
Good evening Mr. SURYA, First of all we would like to thank you for choosing to stay at our hotel. We apologize for the inconvenience during your stay here, Thank you also for your review which is very helpful for us to be better in the future. Warm greetings to the family at Mr. Surya's house
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R***y
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Business
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7.5
/10
Reviewed 84 week(s) ago
Notes: 1. The room floor is very dirty and dusty. 2. The walls are in a bad condition. 3. The bathroom is dirty and slippery. 4. The sheets are dirty and have stains. It looks like they haven't been changed/washed. 5. The room is very small. 6. The towels are not clean and smelly. 7. The sound of the water pump is noisy, room number 10 (3rd floor). Hopefully the hotel can be better at maintaining cleanliness.
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4 people find it helpful
Accommodation's Reply
26 Dec 2024
Good Morning, Mr. Rendy Angga, First of all, we would like to thank you for choosing to stay at our hotel. We apologize for the inconvenience during your stay here, Thank you also for your review which is very helpful for us to be better in the future. Warm greetings to the family at Mr. Rendy Angga's house,
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L***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 84 week(s) ago
less than okay, cleanliness is very less.
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2 people find it helpful
Accommodation's Reply
26 Dec 2024
Good Morning, nya. LIA, First of all we would like to thank you for choosing to stay at our hotel. We apologize for the inconvenience during your stay here, Thank you also for your review which is very helpful for us to be better in the future. Warm greetings to the family at home nya LIA,
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H***n
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Transit
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6.1
/10
Reviewed 90 week(s) ago
Lights out in the room. From 3am until check out at 7am. Dirty toilet. Noisy noise outside the room.
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4 people find it helpful
L***a
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8.8
/10
Reviewed 113 week(s) ago
The location is strategic, everything in this hotel is ok.
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1 people find it helpful
Accommodation's Reply
24 Jun 2024
Dear. Good Evening, Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Good luck for the future. Warm greetings from The Emerald Inn Palembang.
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Dimas Hadi Siswoyo
icon-origin-TRAVELOKA
9.7
/10
Reviewed 124 week(s) ago
Nyaman, bersih dan tempatnya strategis.
1 people find it helpful
Accommodation's Reply
18 Mar 2024
Dear Mr. Dimas. Good Afternoon, Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Good luck for the future. Warm greetings from The Emerald Inn Palembang.
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Dimas Hadi Siswoyo
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9.7
/10
Reviewed 125 week(s) ago
Bersih, nyaman dan harga terjangkau.
1 people find it helpful
Accommodation's Reply
08 Mar 2024
Dear Mr. Dimas. Good evening, Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Good luck for the future. Warm greetings from The Emerald Inn Palembang.
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Sastika S.
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6.3
/10
Reviewed 129 week(s) ago
Hotelnya butuh perbaikan banget, liat temboknya dekil sepray selimut banyak noda sobek juga barang lama kudu diganti! Soalnya harga hotel gak murah tapi ga sesuai banget ama fasilitas, nginep berdua tapi handuk sikat gigi sabun cuma 1, sarapan juga nasgor mulu ga ganti menu dan berisik banget kaya di kosan dan malem banyak motor balap liar aduhh berisik dehh. Mas-mas receptionist ramah koq makanya masih aku kasih nilai
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7 people find it helpful
Accommodation's Reply
08 Mar 2024
Good night. Sastika, First of all, we would like to thank you for your choice to stay at our hotel. Sorry for the inconvenience during your stay here. Thank you also for the review which is very helpful for us to do better in the future. Warm greetings to the family at home. Sastika.
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Hendrik A.
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8.8
/10
Reviewed 131 week(s) ago
Just good only and near from mall.
1 people find it helpful
Accommodation's Reply
25 Jan 2024
Dear Mr. Hendrik. Good evening, Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Good luck for the future. Warm greetings from The Emerald Inn Palembang.
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M Chandra B.
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9.4
/10
Reviewed 131 week(s) ago
Air panas lancar, lokasi strategis, kamar tidak kedap suara.
1 people find it helpful
Accommodation's Reply
25 Jan 2024
Dear Mr. M Chandra. Good evening, Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Good luck for the future. Warm greetings from The Emerald Inn Palembang.
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riko d.
icon-origin-TRAVELOKA
8.9
/10
Reviewed 136 week(s) ago
Suasana kurang nyaman dekat dengan cafe sehingga susah tidur
1 people find it helpful
Accommodation's Reply
11 Jan 2024
Good evening Mr RIKO. First of all, we would like to thank you for choosing to stay at our hotel. Sorry for the inconvenience while staying here. Thank you also for the review which is very helpful for us to do better in the future. Warm greetings to the family at Mr. RIKO.
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Citra D.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 136 week(s) ago
The water is strong, the rooms are small but clean. Not bad 😊.
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1 people find it helpful
Accommodation's Reply
11 Jan 2024
Dear. Citra, Good evening, Thank you for your review and trust in staying at our hotel. May you always be given health so that we can meet again. Good luck for the future. Warm greetings from The Emerald Inn Palembang.
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Fifiana W. C.
icon-origin-TRAVELOKA
8.6
/10
Reviewed 142 week(s) ago
My room's AC wasn't cold at all and the TV didn't broadcast at all, the floor was dirty as if it hadn't been swept at all. There is no telephone in the room so it is difficult to contact the receptionist.
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1 people find it helpful
Accommodation's Reply
17 Nov 2023
Good night. Fifiana. First of all, we would like to thank you for choosing to stay at our hotel. Sorry for the inconvenience while staying here. Thank you also for the review which is very helpful for us to do better in the future. Warm greetings to the family at home. Fifiana.
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Number of reviews per page
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