MaxOneHotels.com @ Vivo Palembang

Explore MaxOneHotels.com @ Vivo Palembang
8.2
Very Good
From 14,310 reviews
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Cleanliness

8.2

Room Comfort

8.1

Meal

7.8

Location

8.4

Service and Facilites

8.1

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Traveler Reviews MaxOneHotels.com @ Vivo Palembang

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Customer reviews
A***i
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8.8
/10
Reviewed 3 day(s) ago
quite ok with cheap price near the mall
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m***a
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9.1
/10
Reviewed 1 week(s) ago
The TV only has YouTube, the rest is ok
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A***i
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8.5
/10
Reviewed 2 week(s) ago
Pros: The hotel is located on a main road, close to the city center, with easy access; The hotel and room interiors are minimalist and appear to have been recently renovated; The air conditioning is cool, the room is clean, and the lighting is good; No complaints, but there's no view from the room. Cons: I brought a motorcycle and parked at the hotel, but I was still charged 3,000 IDR for parking (the license plate has been registered); There's only one license plate per room; my friend was charged 35,000 IDR for overnight parking. Suggestions: Perhaps there shouldn't be a parking charge for hotel guests. As far as I remember, this is just the hotel parking lot, and there are no other buildings or businesses within the complex.
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D***i
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
It's located right next to PTC, just a short walk to the mall, the food is delicious, and there are also many places selling delicious food around the hotel 😁 Maxone is still the choice 🫰
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Accommodation's Reply
24 Jan 2026
Dear D*i, Warm greetings from Maxon Palembang Hotel. We sincerely thank you for staying with us and sharing your valuable feedback. We look forward to welcoming you back on your next visit and will strive to provide you with even better service. Thank you. The Maxon Palembang Hotel Management
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Yudi K.
icon-Business
Business
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8.5
/10
Reviewed 4 week(s) ago
The reception staff was friendly, especially Delvi and Mey. The room was clean and tidy. Close to PTC Mall. There's a BCA ATM across from the hotel.
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Accommodation's Reply
21 Jan 2026
Dear Mr. Yudi, Greetings from Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review highlighting the quality of our service. We hope to welcome you back on your next stay and provide even better service in the future. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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E***y
icon-Staycation
Staycation
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6.6
/10
Reviewed 4 week(s) ago
I thought it was completely renovated yesterday... but it seems like it's just the backdrop. Yesterday, I got a room where the window curtains couldn't be opened, and the sliding glass door in the toilet still couldn't be closed, making it muddy. Hopefully, next time they'll really pay attention to renovating the small things. It's a shame if it's half-hearted. Furthermore, the lobby has minimal seating, so you can only stand during check-in and check-out. Hopefully, they'll add mini sofas next time. And the parking system still charges, but it should be free for guests to park.
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Accommodation's Reply
21 Jan 2026
Dear Mr./Ms. E*y, This is a message from MaxOne Palembang Hotel. We thank you for staying with us and for taking the time to write a review about our services. We apologize for any inconvenience you experienced with our services and facilities during your stay. We hope to welcome you back on your next visit and will strive to provide even better service in the future. Thank you. Sincerely, The Management Team, MaxOne Palembang Hotel
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s***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 4 week(s) ago
The AC isn't cold on the 3rd floor, even though I often get rooms 401, 301. The AC is all cold :( The room isn't very clean at the entrance, there's still hair and it's very dusty until my feet are black, I didn't complain because I arrived at night. It's usually very clean even though I like to stay overnight :(((
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Accommodation's Reply
21 Jan 2026
Dear Gentlemen/Ladies, We would like to inform you that Maxzone Hotel Palembang would like to express our gratitude for your stay with us and for taking the time to write a review about our services. We apologize for any inconvenience you may have experienced regarding our services and facilities during your stay. We sincerely hope to welcome you back on your next visit and will strive to provide you with even better service in the future. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
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M***k
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very good, I will come here again soon
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1 people find it helpful
Accommodation's Reply
21 Jan 2026
Dear Mr./Ms. M*ke, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
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m***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very good
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1 people find it helpful
Accommodation's Reply
21 Jan 2026
Dear Mr./Ms. M*M, Max One Palembang Hotel would like to inform you that we appreciate you staying with us and taking the time to write a review about our services. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Max One Palembang Hotel
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Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 5 week(s) ago
Comfortable rooms, strategic location, good price, decent food
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Accommodation's Reply
21 Jan 2026
Dear Mr./Mr. G*t, This is a message from Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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Muhammad F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Good place, good food, good deals Hopefully we can visit again
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2 people find it helpful
Accommodation's Reply
09 Jan 2026
Dear Mr. Muhammad F, This is a brief message from Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about the quality of our service. We hope to welcome you back on your next stay and provide even better service in the future. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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Verified Traveler
icon-Leisure
Leisure
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6.6
/10
Reviewed 6 week(s) ago
The room's AC wasn't cold enough, the TV channel facilities weren't good enough, the staff weren't very friendly, for that price the room was small, the bathroom soap was runny like refilling with plain water, they only gave a few tissues... staying there was a bit disappointing, parking was limited. Please improve it so that it can satisfy customers.
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1 people find it helpful
Accommodation's Reply
21 Jan 2026
Dear Mr./Mr. G*t, Max One Hotel Palembang would like to express our gratitude for staying with us and for taking the time to write a review about the quality of our service. We apologize for any inconvenience you may have experienced during your stay. We hope to welcome you again on your next visit and provide even better service in the future. Thank you. Sincerely, The Management Team, Max One Hotel Palembang
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Heribertus G. G. A. N.
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Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
The location is good... near Palembang Mall. There are many culinary spots. However, the bathroom is not very clean. The door also needs to be repaired.
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Accommodation's Reply
21 Jan 2026
Dear Mr./Mr. Helibertus G, This is a brief message from Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We apologize for any inconvenience you may have experienced during your stay. We hope to welcome you back on your next visit and will strive to provide even better service in the future. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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G***a
icon-Leisure
Leisure
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9.4
/10
Reviewed 6 week(s) ago
The room is cute and nice. I like it. With a contemporary design.
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Accommodation's Reply
09 Jan 2026
Dear Mr./Mr. G*A, This is a message from Maxone Palembang Hotel: Thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Palembang
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Arief A. M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel is located in the center of Palembang city, close to the Palembang Trade Center mall, making it very easy to shop for various needs while staying at the hotel.
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Accommodation's Reply
09 Jan 2026
Dear Mr./Mrs. Arif A.M., This is a brief message from Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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FERZA A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The superior rooms are comfortable, clean, have cold AC, and have delicious breakfast.
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Accommodation's Reply
09 Jan 2026
Dear Ms. Ferza A., This is a message from Maxone Hotel Palembang. We would like to thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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Chandra L. A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Hotel near PTC Mall with clean and quiet rooms.
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Accommodation's Reply
09 Jan 2026
Dear Ms./Mrs. Chantra L.A., This is a message from Maxone Hotel Palembang. We would like to thank you for staying with us and for taking the time to write a review about our services. We hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
It's funny, they say there were blood spots on the blanket, but actually that's the hotel's risk, and what's worse is that they charged too much, 150 thousand in my opinion...be careful if you want to stay at the Maxone Hotel, don't dirty the sheets or blanket, or you'll suffer the same fate.
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Accommodation's Reply
30 Dec 2025
Dear Mr./Ms. Y*i, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We apologize for any inconvenience you may have experienced during your stay. However, please be aware that hotel regulations may vary, and any damage or dirt on the hotel premises during your stay will incur additional charges for repairs or replacements. We look forward to welcoming you back on your next stay and providing you with even better service in the future. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
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L***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Easy to read: Use standard writing style (spelling, grammar, capitalization, and punctuation). Minimize the use of slangs, upper cases, and abbreviations. Original: Reviews should be original and based on personal experience. Clean: Avoid swear words and improper language. Reviews should be appropriate for all ages.
1 people find it helpful
Accommodation's Reply
30 Dec 2025
Dear Ms. L*a, This is a message from Maxzone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our service. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxzone Hotel Palembang
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C***s
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Good and friendly service, the hotel is comfortable for graphic design. Okay, great. Thanks Max One
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Accommodation's Reply
30 Dec 2025
Dear Mr./Ms. C*s, This is a message from Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review about our services. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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Number of reviews per page
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