Dear Mr./Ms. S*i, Thank you for your review. We are delighted to know that the friendliness of our staff and the comfort of our rooms provided you with a memorable stay. Your positive review encourages us to continue striving to provide the best service to all our guests. We hope to welcome you back to Bekisar Hotel Surabaya on your next visit. Sincerely, Zainul Afandi, General Manager

Dear Mr./Ms. H*y, Thank you for taking the time to review your stay at Bekisar Hotel Surabaya. We are delighted that you enjoyed the friendly service from our staff. However, we apologize for the inconvenience you experienced regarding the noise surrounding your room. We will take your feedback into consideration to evaluate and improve guest comfort during your stay. Thank you for your feedback. We hope to welcome you back again for an even better stay in the future. Sincerely, Zainul Afandi, General Manager

Dear Valued Guest, Mr./Ms. E*a, Thank you for your kind and detailed review of your stay at Bekisar Hotel Surabaya. We are delighted to hear that you enjoyed the hotel's central location, the friendliness of our staff upon check-in, and the comfort of your room. We appreciate your understanding regarding the air conditioning remote control issue and are pleased to know that our maintenance team successfully resolved it. Furthermore, we are pleased to hear that you enjoyed our breakfast. Your compliments on the quality and taste of our food are an encouragement to our team to continue striving for the best service. Thank you for your feedback. We hope to welcome you back to Bekisar Hotel Surabaya on your next stay. Sincerely, Zainul Afandi, General Manager

Dear Mr./Ms. J*E, Thank you for your review. We are delighted to hear that you enjoyed the excellent location of Bekisar Hotel Surabaya in the Tunjungan area and its proximity to Tunjungan Plaza 3. Our central location allows guests easy access to shopping, restaurants, and various attractions in Surabaya. We hope to welcome you back again next time. ❤️ Sincerely, Sainul Afandi, General Manager

Dear Mr./Ms. J*E, Thank you for your review. We are delighted to hear that you enjoyed our food and the excellent location of Begisar Hotel Surabaya, which is close to Tunjunggan Plaza shopping mall and the heart of Surabaya city. Your feedback encourages us to improve the quality of our service and provide the best possible stay experience for all our guests. We hope to welcome you back again in the future. Sincerely, Sainul Affandi, General Manager

Dear Mr. Hadien N., Thank you for writing a review about Bekisar Hotel Surabaya. Your valuable feedback will be invaluable in improving our services in the future. We hope you will visit us again, and we will do our best to provide you with the best service. Thank you. Zainul Apandi (General Manager)

Dear Mr./Ms. A*i, Thank you for your review and feedback. We apologize if the room conditions you received did not meet your expectations. We understand that room comfort is crucial for your activities and relaxation during your stay. Your feedback is valued, and we will contact the relevant team to improve the quality of our rooms and services in the future. We sincerely hope to have the opportunity to welcome you back again for an even better stay experience. Sincerely, The Management Team, Bekisar Hotel, Surabaya

Mr. R. Moh J., Thank you for your review and trust. We are delighted to know that you enjoyed your stay at Bekisar Hotel Surabaya. Knowing that you plan to return and stay with us again when you visit Surabaya is a joy and inspiration to our entire team. We hope to welcome you back to Bekisar Hotel Surabaya once more. Sincerely, Sainul Afandi, General Manager

Dear Valued Guest, Mr./Ms. E*a, Thank you for your review of Begisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)

Dear Mr. G*t, Thank you very much for your review and trust. We are delighted that you were impressed with the excellent location of Bekisar Hotel Surabaya, close to Tunjungan Plaza and various attractions in the city center. We are also pleased to hear that the cleanliness of the room, the atmosphere of the reception area, and the friendliness and helpfulness of all staff, including the security team, made your stay a memorable experience. Your positive feedback encourages us to continue striving to provide the best service. We hope to welcome you back again when you visit Surabaya. Sincerely, Sainul Afandi, General Manager

Dear Valued Guest, Thank you for your review and trust. We are delighted to hear that you enjoyed our hotel's excellent location near Tunjungan Plaza, as well as our diverse breakfast menu that caters to Indonesian tastes. It is a great honor for us that our hotel was your family's favorite and motivates us to continue providing the best service. We hope to welcome you and your family back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi, General Manager

Dear Mr./Ms. N*i, Thank you very much for your review. We are delighted to hear that you were impressed with the cleanliness of the room, the hotel's location near the shopping mall, and the friendly service from our team. Your satisfaction motivates us to continue providing the best possible guest experience. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi, General Manager

Dear Ms. Sendra W., Thank you for your review of Bekisar Hotel Surabaya. We are pleased to hear that you were satisfied with the cleanliness of your room and the friendliness of our staff. However, we apologize for the inconvenience you experienced regarding the air conditioning not being cool enough, the dripping noise from the AC unit, and the noise from the adjacent room which reduced the quality of your rest. This feedback is very valuable to us, and we will immediately contact the relevant team to investigate and improve our services for the comfort of all our guests. We hope to welcome you back to Bekisar Hotel Surabaya for a better stay experience in the future. Sincerely, Sainul Affandi, General Manager

Dear Mr./Ms. B*y, Thank you for your review of Bekisar Hotel Surabaya. We are delighted to hear that the friendliness of our staff left a positive impression on you during your stay. Knowing that you wish to return is a pleasure and motivates us to continue striving for the best service. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)

Dear Valued Guest, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our services in the future. We hope you will return to stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)

Dear Guest, Thank you very much for staying at Hotel Bekizar (Surabaya). We are delighted to hear that you were satisfied with the hotel's convenient location, clean and tidy rooms, and warm and attentive service. We also appreciate your feedback regarding the noise from the first-floor rooms. We take this issue very seriously and will strive to improve our services to ensure a more comfortable stay for our guests in the future. We look forward to welcoming you back to Hotel Bekizar (Surabaya). Thank you again. General Manager Zainur Apandi

Dear Mr./Ms. D*a, Thank you for your review of Bekisar Hotel Surabaya. We are very pleased to hear that the friendliness and warm hospitality of our staff made your stay comfortable, especially while you were feeling unwell. Providing the best care and service to our guests is always our top priority. We wish you good health and we hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)