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Bekizaar Hotel Surabaya
Explore Bekizaar Hotel Surabaya
Overall Ratings & Reviews Bekizaar Hotel Surabaya
Traveloka (8,937)
Other sources (40)
8.5
Very Good
From 8,937 reviews
Provided by travelers on
Cleanliness
8.4
Room Comfort
8.3
Meal
8.1
Location
8.9
Service and Facilites
8.5
People often mention about Bekizaar Hotel Surabaya
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Distance to City Center (290)
Staff Friendliness (268)
Bedroom (241)
Accessibility (235)
Ambiance (233)
Bathroom (222)
Hotel Area (214)
Surroundings (213)
Check-in/out Time (172)
Taste (163)
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Traveler Reviews Bekizaar Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
M***a
10.0
/10
Reviewed 22 hour(s) ago
Very enjoyable, and recommend to stay here
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Verified Traveler
Business
9.4
/10
Reviewed 2 day(s) ago
Our favorite hotel if we want to go to Surabaya, strategic because it is in front of Tunjungan Plaza
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A***i
Leisure
9.7
/10
Reviewed 1 week(s) ago
The AC is not cold enough.... Please fulfill customer requests such as large beds and orders on the upper floors.
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1 people find it helpful
Mita
Transit
9.7
/10
Reviewed 1 week(s) ago
The point is, the recommendation is very close, just cross the street at Tunjungan Plaza.
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Accommodation's Reply
24 Apr 2026
Dear Mita, Thank you for your review of Bekisar Hotel Surabaya. Your feedback will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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PE
Pupy E.
Business
8.7
/10
Reviewed 1 week(s) ago
The food was delicious, there was a lot of food and especially there was porridge which was rare.
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M***d
8.5
/10
Reviewed 2 week(s) ago
A safe and comfortable hotel in the center of Surabaya City
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Accommodation's Reply
24 Apr 2026
Dear Mr/Mrs. M***d,
Thank you for your review for Bekizaar Hotel Surabaya, and it will help us to make better improvement in the future. We hope that you can stay again in our hotel and we definitely provide the best service.
Sincerely yours,
Zainul Afandi
(General Manager)
A***z
Leisure
9.1
/10
Reviewed 2 week(s) ago
Located near a popular mall in Surabaya. Easy to find the road, lots of local food around, and the staff is very friendly. In front of the hotel, there is a relaxing area for local food. Need more upgrades for cleanliness because I found hair in my room when checking in.
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Accommodation's Reply
24 Apr 2026
Dear Mr/Mrs.A***z,
Thank you for your review for Bekizaar Hotel Surabaya, and it will help us to make better improvement in the future. We hope that you can stay again in our hotel and we definitely provide the best service.
Sincerely yours,
Zainul Afandi
(General Manager)
M***a
Leisure
10.0
/10
Reviewed 2 week(s) ago
Highly recommended, sis, for those who want to stay here.
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Accommodation's Reply
24 Apr 2026
Dear M*a, Thank you for leaving a review of Bekizar Surabaya Hotel. Your valuable feedback will be of great help in improving our services in the future. We hope you will visit our hotel again, and we will do our best to provide you with the best service. Thank you. Zainul Apandi (General Manager)
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M***a
Staycation
8.7
/10
Reviewed 2 week(s) ago
Clean bed and sheets. Comfortable room. Cool AC. Friendly staff. Affordable, but not cheap (especially in the city center). Some improvements are needed: the TV was a bit choppy. There were two drain flies in the bathroom.
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Accommodation's Reply
24 Apr 2026
Dear Ms./Mrs. M*a, Thank you for your review of Bekisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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df
dyah f.
Staycation
9.7
/10
Reviewed 2 week(s) ago
Favorite hotels for staycation
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1 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Ms. Dyah f, Thank you for your review of Bekizaar Surabaya Hotel. Your review will help us improve in the future. We hope you will stay with us again and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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Verified Traveler
10.0
/10
Reviewed 2 week(s) ago
It is located in the city center, and close to shopping centers.
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2 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Mr./Mrs. G*t, Thank you for your review of Begisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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L***o
Business
8.4
/10
Reviewed 3 week(s) ago
The first night I stayed, I couldn't sleep because it was so noisy. Someone was moving chairs and tables, I don't know who. I called the receptionist at 3 a.m., but they didn't stop. The next day, I asked to move rooms, and finally, I wasn't bothered anymore 😔
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1 people find it helpful
Accommodation's Reply
17 Apr 2026
Dear Mr./Ms. L*o, Thank you for your review of Bekizaar Surabaya Hotel. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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Bellinda
10.0
/10
Reviewed 3 week(s) ago
Always been a regular customer... The breakfast is delicious...
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Accommodation's Reply
17 Apr 2026
Dear Ms. Bellinda, Thank you for your review of Bekisar Hotel Surabaya. Your review will help us improve the hotel in the future. We hope you will visit us again, and we will certainly provide you with the best service. Sincerely, Sainul Afandi (General Manager)
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DS
Doni S.
Transit
10.0
/10
Reviewed 4 week(s) ago
The most appropriate choice is to stay at a hotel located in the city center at a fairly affordable price.
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Dear Mr. Doni S., Thank you for your review of Begisar Hotel Surabaya. Your feedback will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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AA
Anjar A.
8.5
/10
Reviewed 4 week(s) ago
It's a top choice for accommodation in Surabaya. Affordable and easily accessible, close to shopping and dining options.
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Accommodation's Reply
08 Apr 2026
Dear Ms./Mrs. Anjar A., Thank you for your review of Bekisar Hotel Surabaya. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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Wanda H.
Leisure
9.3
/10
Reviewed 4 week(s) ago
My mother's room here on the 3rd floor is fine, it's not tiring because it's easy to access.
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Accommodation's Reply
08 Apr 2026
Dear Ms. Wanda H., Thank you for your review of Bekisar Hotel Surabaya. Your feedback will help us improve our hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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FRANCISCA A.
9.4
/10
Reviewed 4 week(s) ago
If you want to be close to the mall, I recommend staying at this hotel. It's very pleasant and comfortable. The staff is very friendly and helpful.
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Accommodation's Reply
08 Apr 2026
Dear Ms. Francisca A., Thank you for your review of Begisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again and we will provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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Verified Traveler
10.0
/10
Reviewed 5 week(s) ago
Comfortable and close to the city center, transportation access is also easy
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Dear Mr./Mrs. G*t, Thank you for your review of Begisar Hotel Surabaya. Your review will help us improve in the future. We hope you will stay with us again and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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A***i
10.0
/10
Reviewed 5 week(s) ago
The rooms are comfortable and clean and the hotel staff are friendly.
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1 people find it helpful
Accommodation's Reply
08 Apr 2026
Dear Valued Guest, Thank you for reviewing Begisar Hotel Surabaya. Your feedback will help us improve our services in the future. We hope you will return to stay with us again, and we are committed to providing you with the best possible service. Sincerely, Sainul Affandi (General Manager)
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ah
ady h.
Leisure
10.0
/10
Reviewed 5 week(s) ago
Alhamdulillah... Nice hotel, very friendly staff... and in the city center
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Accommodation's Reply
09 Apr 2026
Dear Mr. Ady H, Thank you for your review of Bekizaar Surabaya Hotel. Your feedback will help us improve the hotel in the future. We hope you will stay with us again and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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Number of reviews per page
20
40
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