Bekizaar Hotel Surabaya

Hotels
Preferred Partner
8.4
/10
Very Good
9,038 reviews

What Guests Say About Their Stay

Distance To City Center (474)
Staff Friendliness (428)
Accessibility (371)
Bedroom (361)

Verified Traveler

9.4
/ 10
The hotel is very strategically located in front of Tunjungan Plaza and close to everything. The rooms are clean and reasonably priced. There's a cafe in front, which is really nice to sit around. I forgot to take a photo, and if I ever go back to Surabaya, I'd definitely stay at this hotel. The staff are also friendly, including the security guards, who are friendly and helpful.
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FRANCISCA A.

9.4
/ 10
If you want to be close to the mall, I recommend staying at this hotel. It's very pleasant and comfortable. The staff is very friendly and helpful.
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S***i

10.0
/ 10
Friendly staff, excellent service, very affordable prices, close to mall access, delicious food with quite a variety, always stay here when in Surabaya.
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Anto

9.7
/ 10
A place to stay in the city center, across from TP, and close to everything. Everything was great, from the service to the cleanliness of the rooms to the comfort.
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s***i

10.0
/ 10
The hotel is comfortable, clean, and the staff are friendly. It's just a short walk across the street from Tunjungan Plaza. I always stay here when I'm in Surabaya.
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In the Area
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Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Bekizaar Hotel Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Bekizaar Hotel Surabaya

Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby Bekizaar Hotel Surabaya
Lobby 2 Bekizaar Hotel Surabaya

Discover More About Bekizaar Hotel Surabaya

Welcome to Bekizaar Hotel Surabaya, your premier destination for an unforgettable stay in the vibrant heart of Jawa Timur, Indonesia. Whether you're visiting for business or leisure, Bekizaar Hotel Surabaya offers a perfect blend of comfort, convenience, and exceptional service. Discover why this hotel is a top choice for travelers seeking a memorable experience. Room rates at Bekizaar Hotel Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Bekizaar Hotel Surabaya Location

Bekizaar Hotel Surabaya is strategically situated in the bustling city of Surabaya, Jawa Timur. Located at Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, the hotel provides easy access to the city's key business districts and popular attractions. It is approximately a 30-minute drive from Juanda International Airport (SUB), offering a convenient gateway for both domestic and international travelers. The hotel's central location means you are never far from the pulse of the city, yet it offers a tranquil retreat from the urban hustle. The atmosphere surrounding Bekizaar Hotel Surabaya is one of dynamic energy, with proximity to vibrant commercial centers and cultural landmarks, making it an ideal base for exploration.

Bekizaar Hotel Surabaya Facilities & Services

Facilities for guests at Bekizaar Hotel Surabaya are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our commitment is to provide a seamless experience for all our visitors.

  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a long day. Operating hours are from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay at our well-equipped fitness center, available from 6:00 AM to 9:00 PM.
  • Restaurant:

    Enjoy a delightful culinary journey at our on-site restaurant, serving a variety of local and international dishes.
  • Bar:

    Relax with a drink at our stylish bar, the perfect spot for evening cocktails.
  • Meeting Rooms:

    For business travelers, we offer modern meeting facilities equipped with the latest technology.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel.
  • 24-Hour Front Desk:

    Our dedicated staff is available around the clock to assist you with any requests.
  • Concierge Services:

    Get personalized recommendations and assistance with bookings for tours and transportation.
  • Luggage Storage:

    Secure storage is available for your convenience.
  • Daily Housekeeping:

    Enjoy a clean and comfortable environment with our daily housekeeping service.
  • Free Parking:

    Ample free parking space is available for guests traveling by car.

Bekizaar Hotel Surabaya Room Types

Discover a range of accommodations designed to suit every traveler's preference. The room types of Bekizaar Hotel Surabaya offer comfort and style, ensuring a restful night's sleep.

  • Deluxe Room:

    Available with City View or Garden View. Non-smoking rooms are standard, and some rooms feature a bathtub.
  • Executive Room:

    Offering enhanced amenities and a City View. These rooms are non-smoking, and select rooms include a bathtub.
  • Suite:

    Our spacious suites provide a luxurious experience with a City View. All suites are non-smoking, and feature a bathtub for ultimate relaxation.
  • Family Room:

    Ideal for families, these rooms offer ample space and comfort, typically with a Garden View. Non-smoking options are available, and some may include a bathtub.

Bekizaar Hotel Surabaya is not a pet-friendly hotel. Please note that smoking is prohibited in all guest rooms.

Bekizaar Hotel Surabaya Dining & Restaurants

Savor exquisite flavors at Bekizaar Hotel Surabaya's dining venues. Our culinary team is dedicated to providing a memorable gastronomic experience.

  • The Grand Cafe:

    Our main restaurant offers a diverse menu of Indonesian and international cuisine. Enjoy breakfast from 6:00 AM to 10:00 AM, lunch from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch or dinner is around PHP 800.
  • Sky Lounge Bar:

    Unwind with breathtaking city views and a selection of signature cocktails and light snacks. Open daily from 4:00 PM to 12:00 AM.

Bekizaar Hotel Surabaya Nearby Attractions and Activities

Explore the vibrant surroundings of Bekizaar Hotel Surabaya and discover the many attractions the city has to offer.

  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the Battle of Surabaya.
  • House of Sampoerna:

    A museum and former cigarette factory offering a glimpse into Surabaya's industrial heritage.
  • Surabaya Town Square (Sutos):

    A popular lifestyle and entertainment complex with shops, restaurants, and cafes.
  • Ampel Mosque and Old City:

    A historic area featuring the beautiful Ampel Mosque and a vibrant Arab quarter.
  • Mangrove Forest Wonorejo:

    A natural escape offering a chance to explore diverse flora and fauna.

If you are looking for other activities around Bekizaar Hotel Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Bekizaar Hotel Surabaya from the Airport

Getting to Bekizaar Hotel Surabaya from Juanda International Airport (SUB) is convenient and straightforward. We offer various options to suit your travel needs.

  • Hotel Private Airport Transfer:

    For the utmost convenience, pre-book the airport transfer service of Bekizaar Hotel Surabaya. Our professional drivers will meet you at the arrival hall and escort you directly to the hotel. The estimated cost for this service is around PHP 1,500. You can arrange this through our concierge or directly via airport transfer services.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Bekizaar Hotel Surabaya typically takes 30-45 minutes, depending on traffic, and will cost approximately PHP 300-500.
  • Ride-hailing Service:

    You can also use a ride-hailing service booked through your smartphone. This offers a convenient and often cost-effective alternative to traditional taxis.

Planning your journey is easy, and we are here to assist you with any questions on how to get to Bekizaar Hotel Surabaya.

Summary of Why You Should Choose to Stay at Bekizaar Hotel Surabaya

Choosing Bekizaar Hotel Surabaya means opting for a superior travel experience in Jawa Timur. Here are the key reasons why you should make us your home away from home:

  • Prime Location:

    Centrally located with easy access to business, shopping, and cultural attractions.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and dining options.
  • Comfortable Rooms:

    A variety of well-appointed rooms to suit your needs.
  • Exceptional Service:

    Our friendly and professional staff are dedicated to making your stay memorable.
  • Value for Money:

    Competitive rates and special offers ensure a great stay without breaking the bank.

Discover the best Room availability at Bekizaar Hotel Surabaya and start planning your trip. For seamless Booking Bekizaar Hotel Surabaya, we recommend using Traveloka. You can also explore other accommodation options:

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All facilities in Bekizaar Hotel Surabaya

Bar, Cafe and Lounge Bekizaar Hotel Surabaya
Bar, Cafe and Lounge
Functional Hall Bekizaar Hotel Surabaya
Functional Hall
Lobby Bekizaar Hotel Surabaya
Lobby
Accommodation Services Bekizaar Hotel Surabaya
Accommodation Services
Exterior Bekizaar Hotel Surabaya
Exterior

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Set menu dinner
  • Set menu lunch

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

General

  • AC
  • Non-smoking room
  • Smoking area

Transportation

  • Car rental
  • Valet parking

Accessibilty

  • Accessibility equipment
  • Accessible parking

Nearby Facilities

  • Gift shop
  • Shops

Things to Do

  • Barbecue
  • Massage

Connectivity

  • LAN Internet
  • Free WiFi

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Bekizaar Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Bekizaar Hotel Surabaya
96
Number of floors in Bekizaar Hotel Surabaya
8
Another facilities in Bekizaar Hotel Surabaya
Coffee/tea in lobby, Early check-in, 24-hour room service, Breakfast restaurant, Dinner restaurant

Frequently asked question in Bekizaar Hotel Surabaya

What are available facilities at Bekizaar Hotel Surabaya?
There are top facilites at Bekizaar Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bekizaar Hotel Surabaya?
The standard check-in time at Bekizaar Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Bekizaar Hotel Surabaya provide breakfast?
Yes, Bekizaar Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Bekizaar Hotel Surabaya?
Bekizaar Hotel Surabaya is a 3.0-star hotel.
How many floors does Bekizaar Hotel Surabaya have?
Bekizaar Hotel Surabaya has 8 floors.
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More Reviews from Other Guests in Bekizaar Hotel Surabaya

Overall Ratings & Reviews Bekizaar Hotel Surabaya

Traveloka (8,998)
Other sources (40)
8.5
Very Good
From 8,998 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.9

Service and Facilites

8.5

People often mention about Bekizaar Hotel Surabaya
All
Distance to City Center (303)
Staff Friendliness (277)
Bedroom (249)
Accessibility (245)
Ambiance (242)
Bathroom (230)
Surroundings (224)
Hotel Area (223)
Check-in/out Time (177)
Taste (169)
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Traveler Reviews Bekizaar Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
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r moh j.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Like the hotel, next time I go to Surabaya I will stay here again.
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
Very close to Tunjungan Plaza
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel is very strategically located in front of Tunjungan Plaza and close to everything. The rooms are clean and reasonably priced. There's a cafe in front, which is really nice to sit around. I forgot to take a photo, and if I ever go back to Surabaya, I'd definitely stay at this hotel. The staff are also friendly, including the security guards, who are friendly and helpful.
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Accommodation's Reply
03 Jun 2026
Dear Mr. G*t, Thank you very much for your review and trust. We are delighted that you were impressed with the excellent location of Bekisar Hotel Surabaya, close to Tunjungan Plaza and various attractions in the city center. We are also pleased to hear that the cleanliness of the room, the atmosphere of the reception area, and the friendliness and helpfulness of all staff, including the security team, made your stay a memorable experience. Your positive feedback encourages us to continue striving to provide the best service. We hope to welcome you back again when you visit Surabaya. Sincerely, Sainul Afandi, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategically located near TP Mall, the food is varied and caters to Indonesian tastes. Our family's favorite hotel.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your review and trust. We are delighted to hear that you enjoyed our hotel's excellent location near Tunjungan Plaza, as well as our diverse breakfast menu that caters to Indonesian tastes. It is a great honor for us that our hotel was your family's favorite and motivates us to continue providing the best service. We hope to welcome you and your family back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi, General Manager
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Clean rooms, close to the mall, and friendly service.
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Accommodation's Reply
03 Jun 2026
Dear Mr./Ms. N*i, Thank you very much for your review. We are delighted to hear that you were impressed with the cleanliness of the room, the hotel's location near the shopping mall, and the friendly service from our team. Your satisfaction motivates us to continue providing the best possible guest experience. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi, General Manager
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Cendra w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
The staff was friendly. However, I happened to get a smoking room. The room was quite clean. Unfortunately, the air conditioning wasn't cooling, and there was a constant dripping sound. Not to mention the annoying noise from the room next door (a group of girls) that was still giggling until 2 a.m., like the sound of chairs shifting.
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Accommodation's Reply
03 Jun 2026
Dear Ms. Sendra W., Thank you for your review of Bekisar Hotel Surabaya. We are pleased to hear that you were satisfied with the cleanliness of your room and the friendliness of our staff. However, we apologize for the inconvenience you experienced regarding the air conditioning not being cool enough, the dripping noise from the AC unit, and the noise from the adjacent room which reduced the quality of your rest. This feedback is very valuable to us, and we will immediately contact the relevant team to investigate and improve our services for the comfort of all our guests. We hope to welcome you back to Bekisar Hotel Surabaya for a better stay experience in the future. Sincerely, Sainul Affandi, General Manager
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B***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly. I will definitely come back again.
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. B*y, Thank you for your review of Bekisar Hotel Surabaya. We are delighted to hear that the friendliness of our staff left a positive impression on you during your stay. Knowing that you wish to return is a pleasure and motivates us to continue striving for the best service. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)
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n***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Going up to the 3rd floor and entering the room, the smell of cigarettes was very strong.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our services in the future. We hope you will return to stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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v***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The location is very strategic, the staff is friendly and helpful, the rooms are clean and the space is sufficient. On the first floor, noise can still be heard from outside the room, the room next door, and from outside the hotel. Better soundproofing would be a plus!
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Accommodation's Reply
21 May 2026
Dear Guest, Thank you very much for staying at Hotel Bekizar (Surabaya). We are delighted to hear that you were satisfied with the hotel's convenient location, clean and tidy rooms, and warm and attentive service. We also appreciate your feedback regarding the noise from the first-floor rooms. We take this issue very seriously and will strive to improve our services to ensure a more comfortable stay for our guests in the future. We look forward to welcoming you back to Hotel Bekizar (Surabaya). Thank you again. General Manager Zainur Apandi
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff service is very friendly, even willing to help drive me when I'm sick, cool.
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. D*a, Thank you for your review of Bekisar Hotel Surabaya. We are very pleased to hear that the friendliness and warm hospitality of our staff made your stay comfortable, especially while you were feeling unwell. Providing the best care and service to our guests is always our top priority. We wish you good health and we hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)
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V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The room was clean, comfortable, the AC was cool, the staff was friendly, and most importantly, it was very close to the resort. I'd probably come back here again on my next vacation.
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. V*a, Thank you for your review of Bekisar Hotel Surabaya. We are delighted to hear that your clean and comfortable rooms, cool air conditioning, and friendly staff provided you with a pleasant stay. The hotel's location near Tunjungan Plaza was also very convenient for our guests. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi (General Manager)
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F***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly.. Very helpful during the check-in and check-out process.. This is the second time I have stayed here.. Very comfortable.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. F*r, Thank you for your review and for your continued trust in choosing Begisar Hotel Surabaya for your stay. We are delighted to hear that you felt comfortable throughout your stay and were satisfied with the friendliness and assistance of our staff, especially during the check-in and check-out process. We look forward to welcoming you back again for an even more memorable stay. Sincerely, Zainul Afandi (General Manager)
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Highly recommended for those of you who are looking for the best accommodation in the city of Surabaya.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. M*a, Thank you for your feedback and positive review. We are delighted that you enjoyed your stay. We hope that Bekisar Hotel Surabaya will always be your best choice when visiting Surabaya. We look forward to welcoming you back again. Sincerely, Zainul Afandi (General Manager)
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J***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The service is great, the rooms are clean and comfortable, the food is delicious
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. J*s, Thank you for your positive review and rating. We are delighted to hear that you were satisfied with the service, cleanliness and comfort of the room, and the food we served. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi (General Manager)
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G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The rooms are nice and quite comfortable, right in front of Tunjungan Plaza. There's a food stall and live music every Saturday night.
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Accommodation's Reply
18 May 2026
Dear Mr. G*a, Thank you for your review and positive rating. We are delighted to hear that you felt comfortable during your stay and enjoyed the hotel's location opposite Tunjungan Plaza. We are also pleased to hear that you enjoyed the Angkarinkan atmosphere and live music on Saturday nights. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always stay here when on holiday in Surabaya
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your continued trust in Bekisar Hotel Surabaya. Every time you visit Surabaya, we are delighted that you have chosen us as your accommodation. We hope to welcome you back again and wish you a pleasant stay. Sincerely, Sa'inul Affandi (General Manager)
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Rininta P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's fun, the staff are friendly, and the rooms are clean. Hopefully, it will continue to grow.
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Accommodation's Reply
07 May 2026
Dear Ms. Rininta P., Thank you for your review of Bekisar Hotel Surabaya. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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L***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very very comfortable and the staff are friendly
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. L*l, Thank you for your review of Begisar Hotel Surabaya. Your feedback will help us improve our services in the future. We hope you will return to stay at our hotel again, and we are committed to providing you with the best service. Sincerely, Sainul Affandi (General Manager)
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N***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
The room's AC still makes noise, so it's a bit annoying, and the water is a bit yellow.
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. N*a, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our services in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very enjoyable, and recommend to stay here
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Accommodation's Reply
07 May 2026
Dear Ms. M*ai, Thank you for your review of Bekizaar Surabaya Hotel. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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Exterior 4 Bekizaar Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Bekizaar Hotel Surabaya

Traveloka (8,998)
Other sources (40)
8.5
Very Good
From 8,998 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.9

Service and Facilites

8.5

People often mention about Bekizaar Hotel Surabaya
All
Distance to City Center (303)
Staff Friendliness (277)
Bedroom (249)
Accessibility (245)
Ambiance (242)
Bathroom (230)
Surroundings (224)
Hotel Area (223)
Check-in/out Time (177)
Taste (169)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Bekizaar Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
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r moh j.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Like the hotel, next time I go to Surabaya I will stay here again.
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E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
Very close to Tunjungan Plaza
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel is very strategically located in front of Tunjungan Plaza and close to everything. The rooms are clean and reasonably priced. There's a cafe in front, which is really nice to sit around. I forgot to take a photo, and if I ever go back to Surabaya, I'd definitely stay at this hotel. The staff are also friendly, including the security guards, who are friendly and helpful.
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Accommodation's Reply
03 Jun 2026
Dear Mr. G*t, Thank you very much for your review and trust. We are delighted that you were impressed with the excellent location of Bekisar Hotel Surabaya, close to Tunjungan Plaza and various attractions in the city center. We are also pleased to hear that the cleanliness of the room, the atmosphere of the reception area, and the friendliness and helpfulness of all staff, including the security team, made your stay a memorable experience. Your positive feedback encourages us to continue striving to provide the best service. We hope to welcome you back again when you visit Surabaya. Sincerely, Sainul Afandi, General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategically located near TP Mall, the food is varied and caters to Indonesian tastes. Our family's favorite hotel.
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Accommodation's Reply
03 Jun 2026
Dear Valued Guest, Thank you for your review and trust. We are delighted to hear that you enjoyed our hotel's excellent location near Tunjungan Plaza, as well as our diverse breakfast menu that caters to Indonesian tastes. It is a great honor for us that our hotel was your family's favorite and motivates us to continue providing the best service. We hope to welcome you and your family back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi, General Manager
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Clean rooms, close to the mall, and friendly service.
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Accommodation's Reply
03 Jun 2026
Dear Mr./Ms. N*i, Thank you very much for your review. We are delighted to hear that you were impressed with the cleanliness of the room, the hotel's location near the shopping mall, and the friendly service from our team. Your satisfaction motivates us to continue providing the best possible guest experience. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi, General Manager
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Cendra w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 2 week(s) ago
The staff was friendly. However, I happened to get a smoking room. The room was quite clean. Unfortunately, the air conditioning wasn't cooling, and there was a constant dripping sound. Not to mention the annoying noise from the room next door (a group of girls) that was still giggling until 2 a.m., like the sound of chairs shifting.
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Accommodation's Reply
03 Jun 2026
Dear Ms. Sendra W., Thank you for your review of Bekisar Hotel Surabaya. We are pleased to hear that you were satisfied with the cleanliness of your room and the friendliness of our staff. However, we apologize for the inconvenience you experienced regarding the air conditioning not being cool enough, the dripping noise from the AC unit, and the noise from the adjacent room which reduced the quality of your rest. This feedback is very valuable to us, and we will immediately contact the relevant team to investigate and improve our services for the comfort of all our guests. We hope to welcome you back to Bekisar Hotel Surabaya for a better stay experience in the future. Sincerely, Sainul Affandi, General Manager
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B***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly. I will definitely come back again.
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. B*y, Thank you for your review of Bekisar Hotel Surabaya. We are delighted to hear that the friendliness of our staff left a positive impression on you during your stay. Knowing that you wish to return is a pleasure and motivates us to continue striving for the best service. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)
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n***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Going up to the 3rd floor and entering the room, the smell of cigarettes was very strong.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our services in the future. We hope you will return to stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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v***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The location is very strategic, the staff is friendly and helpful, the rooms are clean and the space is sufficient. On the first floor, noise can still be heard from outside the room, the room next door, and from outside the hotel. Better soundproofing would be a plus!
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Accommodation's Reply
21 May 2026
Dear Guest, Thank you very much for staying at Hotel Bekizar (Surabaya). We are delighted to hear that you were satisfied with the hotel's convenient location, clean and tidy rooms, and warm and attentive service. We also appreciate your feedback regarding the noise from the first-floor rooms. We take this issue very seriously and will strive to improve our services to ensure a more comfortable stay for our guests in the future. We look forward to welcoming you back to Hotel Bekizar (Surabaya). Thank you again. General Manager Zainur Apandi
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff service is very friendly, even willing to help drive me when I'm sick, cool.
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. D*a, Thank you for your review of Bekisar Hotel Surabaya. We are very pleased to hear that the friendliness and warm hospitality of our staff made your stay comfortable, especially while you were feeling unwell. Providing the best care and service to our guests is always our top priority. We wish you good health and we hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)
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V***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The room was clean, comfortable, the AC was cool, the staff was friendly, and most importantly, it was very close to the resort. I'd probably come back here again on my next vacation.
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Accommodation's Reply
21 May 2026
Dear Mr./Ms. V*a, Thank you for your review of Bekisar Hotel Surabaya. We are delighted to hear that your clean and comfortable rooms, cool air conditioning, and friendly staff provided you with a pleasant stay. The hotel's location near Tunjungan Plaza was also very convenient for our guests. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi (General Manager)
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F***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly.. Very helpful during the check-in and check-out process.. This is the second time I have stayed here.. Very comfortable.
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. F*r, Thank you for your review and for your continued trust in choosing Begisar Hotel Surabaya for your stay. We are delighted to hear that you felt comfortable throughout your stay and were satisfied with the friendliness and assistance of our staff, especially during the check-in and check-out process. We look forward to welcoming you back again for an even more memorable stay. Sincerely, Zainul Afandi (General Manager)
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Highly recommended for those of you who are looking for the best accommodation in the city of Surabaya.
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Accommodation's Reply
18 May 2026
Dear Ms./Mrs. M*a, Thank you for your feedback and positive review. We are delighted that you enjoyed your stay. We hope that Bekisar Hotel Surabaya will always be your best choice when visiting Surabaya. We look forward to welcoming you back again. Sincerely, Zainul Afandi (General Manager)
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J***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The service is great, the rooms are clean and comfortable, the food is delicious
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Accommodation's Reply
18 May 2026
Dear Mr./Ms. J*s, Thank you for your positive review and rating. We are delighted to hear that you were satisfied with the service, cleanliness and comfort of the room, and the food we served. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Sainul Affandi (General Manager)
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G***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The rooms are nice and quite comfortable, right in front of Tunjungan Plaza. There's a food stall and live music every Saturday night.
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Accommodation's Reply
18 May 2026
Dear Mr. G*a, Thank you for your review and positive rating. We are delighted to hear that you felt comfortable during your stay and enjoyed the hotel's location opposite Tunjungan Plaza. We are also pleased to hear that you enjoyed the Angkarinkan atmosphere and live music on Saturday nights. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, Zainul Afandi (General Manager)
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Always stay here when on holiday in Surabaya
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Accommodation's Reply
18 May 2026
Dear Valued Guest, Thank you for your continued trust in Bekisar Hotel Surabaya. Every time you visit Surabaya, we are delighted that you have chosen us as your accommodation. We hope to welcome you back again and wish you a pleasant stay. Sincerely, Sa'inul Affandi (General Manager)
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Rininta P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's fun, the staff are friendly, and the rooms are clean. Hopefully, it will continue to grow.
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Accommodation's Reply
07 May 2026
Dear Ms. Rininta P., Thank you for your review of Bekisar Hotel Surabaya. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Sainul Affandi (General Manager)
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L***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very very comfortable and the staff are friendly
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1 people find it helpful
Accommodation's Reply
07 May 2026
Dear Mr./Ms. L*l, Thank you for your review of Begisar Hotel Surabaya. Your feedback will help us improve our services in the future. We hope you will return to stay at our hotel again, and we are committed to providing you with the best service. Sincerely, Sainul Affandi (General Manager)
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N***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
The room's AC still makes noise, so it's a bit annoying, and the water is a bit yellow.
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Accommodation's Reply
07 May 2026
Dear Mr./Ms. N*a, Thank you for your review of Bekisar Hotel Surabaya. We apologize for any inconvenience you may have experienced during your stay. Your review will help us improve our services in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very enjoyable, and recommend to stay here
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Accommodation's Reply
07 May 2026
Dear Ms. M*ai, Thank you for your review of Bekizaar Surabaya Hotel. Your review will help us improve the hotel in the future. We hope you will stay with us again, and we will certainly provide you with the best service. Sincerely, Zainul Afandi (General Manager)
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