Bekizaar Hotel Surabaya

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8.4
/10
Very Good
9,257 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
I've stayed at Bekizaar several times. Besides its strategic location in the city center and across from Tunjungan Plaza, it's also comfortable, clean, and the staff are all friendly.
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m***h

8.8
/ 10
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Djoko M.

10.0
/ 10
From arrival to check-out, we were treated with kindness and friendliness without being asked. Furthermore, there was a street food stall and live music right in front of the lobby—a delight! I'll be back again next time. Thanks.
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f***a

10.0
/ 10
Friendly staff, close to everything. When I left my tumbler behind, the staff immediately found it and contacted me. Thank you, Bekizar.
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Yoshieana I.

10.0
/ 10
Really recommend it, if you want to go to TP, just cross the street, no need to go back and forth to grab it. The place is clean, the food is delicious, the service is very friendly.
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In the Area
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Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Bekizaar Hotel Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Bekizaar Hotel Surabaya

Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby Bekizaar Hotel Surabaya
Lobby 2 Bekizaar Hotel Surabaya

Discover More About Bekizaar Hotel Surabaya

Welcome to Bekizaar Hotel Surabaya, your premier destination for an unforgettable stay in the vibrant heart of Jawa Timur, Indonesia. Whether you're visiting for business or leisure, Bekizaar Hotel Surabaya offers a perfect blend of comfort, convenience, and exceptional service. Discover why this hotel is a top choice for travelers seeking a memorable experience. Room rates at Bekizaar Hotel Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Bekizaar Hotel Surabaya Location

Bekizaar Hotel Surabaya is strategically situated in the bustling city of Surabaya, Jawa Timur. Located at Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, the hotel provides easy access to the city's key business districts and popular attractions. It is approximately a 30-minute drive from Juanda International Airport (SUB), offering a convenient gateway for both domestic and international travelers. The hotel's central location means you are never far from the pulse of the city, yet it offers a tranquil retreat from the urban hustle. The atmosphere surrounding Bekizaar Hotel Surabaya is one of dynamic energy, with proximity to vibrant commercial centers and cultural landmarks, making it an ideal base for exploration.

Bekizaar Hotel Surabaya Facilities & Services

Facilities for guests at Bekizaar Hotel Surabaya are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our commitment is to provide a seamless experience for all our visitors.

  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a long day. Operating hours are from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay at our well-equipped fitness center, available from 6:00 AM to 9:00 PM.
  • Restaurant:

    Enjoy a delightful culinary journey at our on-site restaurant, serving a variety of local and international dishes.
  • Bar:

    Relax with a drink at our stylish bar, the perfect spot for evening cocktails.
  • Meeting Rooms:

    For business travelers, we offer modern meeting facilities equipped with the latest technology.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed internet access throughout the hotel.
  • 24-Hour Front Desk:

    Our dedicated staff is available around the clock to assist you with any requests.
  • Concierge Services:

    Get personalized recommendations and assistance with bookings for tours and transportation.
  • Luggage Storage:

    Secure storage is available for your convenience.
  • Daily Housekeeping:

    Enjoy a clean and comfortable environment with our daily housekeeping service.
  • Free Parking:

    Ample free parking space is available for guests traveling by car.

Bekizaar Hotel Surabaya Room Types

Discover a range of accommodations designed to suit every traveler's preference. The room types of Bekizaar Hotel Surabaya offer comfort and style, ensuring a restful night's sleep.

  • Deluxe Room:

    Available with City View or Garden View. Non-smoking rooms are standard, and some rooms feature a bathtub.
  • Executive Room:

    Offering enhanced amenities and a City View. These rooms are non-smoking, and select rooms include a bathtub.
  • Suite:

    Our spacious suites provide a luxurious experience with a City View. All suites are non-smoking, and feature a bathtub for ultimate relaxation.
  • Family Room:

    Ideal for families, these rooms offer ample space and comfort, typically with a Garden View. Non-smoking options are available, and some may include a bathtub.

Bekizaar Hotel Surabaya is not a pet-friendly hotel. Please note that smoking is prohibited in all guest rooms.

Bekizaar Hotel Surabaya Dining & Restaurants

Savor exquisite flavors at Bekizaar Hotel Surabaya's dining venues. Our culinary team is dedicated to providing a memorable gastronomic experience.

  • The Grand Cafe:

    Our main restaurant offers a diverse menu of Indonesian and international cuisine. Enjoy breakfast from 6:00 AM to 10:00 AM, lunch from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch or dinner is around PHP 800.
  • Sky Lounge Bar:

    Unwind with breathtaking city views and a selection of signature cocktails and light snacks. Open daily from 4:00 PM to 12:00 AM.

Bekizaar Hotel Surabaya Nearby Attractions and Activities

Explore the vibrant surroundings of Bekizaar Hotel Surabaya and discover the many attractions the city has to offer.

  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the Battle of Surabaya.
  • House of Sampoerna:

    A museum and former cigarette factory offering a glimpse into Surabaya's industrial heritage.
  • Surabaya Town Square (Sutos):

    A popular lifestyle and entertainment complex with shops, restaurants, and cafes.
  • Ampel Mosque and Old City:

    A historic area featuring the beautiful Ampel Mosque and a vibrant Arab quarter.
  • Mangrove Forest Wonorejo:

    A natural escape offering a chance to explore diverse flora and fauna.

If you are looking for other activities around Bekizaar Hotel Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to Bekizaar Hotel Surabaya from the Airport

Getting to Bekizaar Hotel Surabaya from Juanda International Airport (SUB) is convenient and straightforward. We offer various options to suit your travel needs.

  • Hotel Private Airport Transfer:

    For the utmost convenience, pre-book the airport transfer service of Bekizaar Hotel Surabaya. Our professional drivers will meet you at the arrival hall and escort you directly to the hotel. The estimated cost for this service is around PHP 1,500. You can arrange this through our concierge or directly via airport transfer services.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Bekizaar Hotel Surabaya typically takes 30-45 minutes, depending on traffic, and will cost approximately PHP 300-500.
  • Ride-hailing Service:

    You can also use a ride-hailing service booked through your smartphone. This offers a convenient and often cost-effective alternative to traditional taxis.

Planning your journey is easy, and we are here to assist you with any questions on how to get to Bekizaar Hotel Surabaya.

Summary of Why You Should Choose to Stay at Bekizaar Hotel Surabaya

Choosing Bekizaar Hotel Surabaya means opting for a superior travel experience in Jawa Timur. Here are the key reasons why you should make us your home away from home:

  • Prime Location:

    Centrally located with easy access to business, shopping, and cultural attractions.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and dining options.
  • Comfortable Rooms:

    A variety of well-appointed rooms to suit your needs.
  • Exceptional Service:

    Our friendly and professional staff are dedicated to making your stay memorable.
  • Value for Money:

    Competitive rates and special offers ensure a great stay without breaking the bank.

Discover the best Room availability at Bekizaar Hotel Surabaya and start planning your trip. For seamless Booking Bekizaar Hotel Surabaya, we recommend using Traveloka. You can also explore other accommodation options:

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All facilities in Bekizaar Hotel Surabaya

Bar, Cafe and Lounge Bekizaar Hotel Surabaya
Bar, Cafe and Lounge
Functional Hall Bekizaar Hotel Surabaya
Functional Hall
Lobby Bekizaar Hotel Surabaya
Lobby
Accommodation Services Bekizaar Hotel Surabaya
Accommodation Services
Exterior Bekizaar Hotel Surabaya
Exterior

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Set menu dinner
  • Set menu lunch

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

General

  • AC
  • Non-smoking room
  • Smoking area

Transportation

  • Car rental
  • Valet parking

Accessibilty

  • Accessibility equipment
  • Accessible parking

Nearby Facilities

  • Gift shop
  • Shops

Things to Do

  • Barbecue
  • Massage

Connectivity

  • LAN Internet
  • Free WiFi

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Bekizaar Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Bekizaar Hotel Surabaya
96
Number of floors in Bekizaar Hotel Surabaya
8
Another facilities in Bekizaar Hotel Surabaya
Coffee/tea in lobby, Early check-in, 24-hour room service, Breakfast restaurant, Dinner restaurant

Frequently asked question in Bekizaar Hotel Surabaya

What are available facilities at Bekizaar Hotel Surabaya?
There are top facilites at Bekizaar Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bekizaar Hotel Surabaya?
The standard check-in time at Bekizaar Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Bekizaar Hotel Surabaya provide breakfast?
Yes, Bekizaar Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Bekizaar Hotel Surabaya?
Bekizaar Hotel Surabaya is a 3.0-star hotel.
How many floors does Bekizaar Hotel Surabaya have?
Bekizaar Hotel Surabaya has 8 floors.
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More Reviews from Other Guests in Bekizaar Hotel Surabaya

Overall Ratings & Reviews Bekizaar Hotel Surabaya

Traveloka (9,217)
Other sources (40)
8.5
Very Good
From 9,217 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.9

Service and Facilites

8.5

People often mention about Bekizaar Hotel Surabaya
All
Distance to City Center (329)
Staff Friendliness (306)
Bedroom (272)
Accessibility (267)
Ambiance (267)
Bathroom (251)
Hotel Area (249)
Surroundings (245)
Check-in/out Time (195)
Room Space (184)
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Traveler Reviews Bekizaar Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
There's only one thing missing. We stayed three nights. The room cleaner must report to reception before cleaning.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
I've stayed at Bekizaar several times. Besides its strategic location in the city center and across from Tunjungan Plaza, it's also comfortable, clean, and the staff are all friendly.
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Accommodation's Reply
03 Sep 2026
Dear Valued Guests, Thank you for your continued trust in Bekisar Hotel Surabaya. We are delighted to hear that you are satisfied with our excellent location in the heart of the city, opposite Tunjunggan Plaza, and that you appreciate the cleanliness and friendliness of all our staff. Your trust and support motivate us to continue providing the best service. We sincerely hope to welcome you again at Bekisar Hotel Surabaya. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Septharia D.
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10.0
/10
Reviewed 6 day(s) ago
close to shopping mall
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Accommodation's Reply
03 Sep 2026
Dear Ms. Septaria D., Thank you for your review. We are delighted to hear that you enjoyed Bekisar Hotel Surabaya's excellent location and proximity to shopping malls. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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H***y
icon-Business
Business
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10.0
/10
Reviewed 6 day(s) ago
The hotel staff is very friendly and the room boy is also very helpful.
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Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Thank you for your positive review of Bekisar Hotel Surabaya. We are delighted to hear that you were satisfied with the friendliness of our staff and the assistance of our housekeeping team during your stay. We hope to welcome you back to Bekisar Hotel Surabaya again with even better service. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Yudho P.
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10.0
/10
Reviewed 2 week(s) ago
A very good place to stay, clean and comfortable.
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Accommodation's Reply
01 Sep 2026
Dear Mr. Yudho P, Thank you for choosing Bekizaar Hotel Surabaya and for sharing your positive review. We are delighted to know that you enjoyed your stay and found our hotel clean and comfortable. We look forward to welcoming you back on your next visit. Warm regards, Management of Bekizaar Hotel Surabaya
F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Highly recommended, classy hotel.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guests, Thank you for your feedback and appreciation of Bekisar Hotel Surabaya. We are delighted to have provided you with a memorable stay. We sincerely hope to welcome you back to Bekisar Hotel again. Sincerely, The Bekisar Hotel Management
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J***E
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Business
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9.1
/10
Reviewed 2 week(s) ago
Have booked here many times, very strategic and affordable prices.
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Accommodation's Reply
24 Aug 2026
Dear Mr./Ms. J*E, Thank you very much for entrusting Bekisar Hotel Surabaya with your accommodation needs once again. We are delighted that you were satisfied with our excellent location and reasonable prices. We appreciate your trust and loyalty. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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S***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Everything is okay, only the security is not poll friendly.
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Accommodation's Reply
24 Aug 2026
Dear Mr./Ms. S*y, Thank you for your review and feedback. We apologize for the unpleasant experience with the security team. This is an issue we take seriously and we will evaluate it so that the entire team can provide more friendly and professional service in the future. We are pleased to hear that your overall experience at Bekisar Hotel Surabaya was positive. We hope to provide you with an even more pleasant experience on your next stay. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Kurnia C.
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Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly, and from the moment I got out of the taxi, they immediately helped me carry my luggage to my room. Check-in was also quick. I was offered a taxi to the airport for only Rp 160,000, all-inclusive. The room was comfortable, the breakfast was varied, and there was a street food stall in the hotel courtyard, so you could hang out directly overlooking the TP 1 mall, directly across the street. It's close to Jalan Tunjungan, the center of the nightlife, so I was looking for a place close by. Very satisfied.
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Accommodation's Reply
24 Aug 2026
Dear Ms. Kurnia C., Thank you very much for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the check-in process, the comfort of your room, and our breakfast. We are also pleased that you enjoyed the facilities and atmosphere of Bekisar Hotel Surabaya, as well as its excellent location in the heart of the city and close to various interesting tourist attractions. We greatly appreciate your compliments and suggestions. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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n***l
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
I've stayed here twice. The first time was pleasant, so I ended up coming back. But maybe I was just unlucky, the second time I got a noisy AC, it seemed like there was a problem with the AC fan. I woke up at 2 AM because the AC was so noisy. Finally, I called the reception and a technician came to the room to fix it. After it was fixed, it was a bit better, but it was still noisy. I actually wanted to ask to move rooms, but I didn't want the noise and was really sleepy, so I decided to just sleep. Hopefully the AC has been fixed, because it's a shame this hotel is actually comfortable, strategic location, friendly staff, and the food is okay, it's just a shame the AC needs to be replaced.
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Accommodation's Reply
24 Aug 2026
Dear Valued Guest, n*I would like to thank you for choosing to stay at Bekisar Hotel Surabaya again and for sharing your experience with us. We apologize for the inconvenience caused by the air conditioning noise that may have woken you up in the middle of the night. We appreciate your understanding and your appreciation of our location, friendly staff, and food. Your feedback regarding the air conditioning condition is taken seriously, and we will contact the relevant team immediately to ensure that the issue is resolved and prevented from happening again. We hope your next stay will be an even more comfortable and memorable experience. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Lenny A.
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Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel is very close to the shopping center and is environmentally friendly, and the hotel staff are friendly and talkative.
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Accommodation's Reply
14 Aug 2026
Dear Mr. Lenny A, Thank you for choosing Varna Culture Hotel Surabaya and for taking the time to share your experience. We are delighted to hear that our location, proximity to shopping centers, and the friendliness of our staff left a positive impression on you. We hope to welcome you back to Varna Culture Hotel Surabaya again. Sincerely, The Management Team, Varna Culture Hotel Surabaya
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I enjoyed my stay here. I'll probably stay here again with my family. Thank you for the experience.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. S*a, Thank you for taking the time to share your stay experience. We are delighted to hear that you enjoyed your stay with us, and we are pleased to learn that you plan to stay with your family again at Bekisar Hotel Surabaya. We sincerely hope to welcome you back and provide you with another memorable stay. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Amirrudin S.
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9.4
/10
Reviewed 5 week(s) ago
Satisfied with the service Satisfied with the service Satisfied with the service
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Accommodation's Reply
06 Aug 2026
Dear Mr. Amiruddin S., Thank you for your positive review. We are delighted to hear that you were satisfied with our service. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Arie W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Its strategic location, right in front of the mall, and affordable prices make this hotel a top-rated hotel. The staff is also very friendly.
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Accommodation's Reply
06 Aug 2026
Dear Ms./Mrs. Ari W., Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location, reasonable prices, and friendly service from our staff. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. m*h, Thank you for your review and feedback. We are delighted to hear that you enjoyed the hotel's excellent location, the friendliness of the staff and security team, the cleanliness of the hotel, and the convenient access to shops, restaurants, and street food stalls. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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m***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. m*h, Thank you for taking the time to write a positive review about Bekisar Hotel Surabaya. We are delighted that you were impressed with the hotel's excellent location, the friendliness and helpfulness of the staff and security team, the cleanliness of the hotel, and the easy access to various shopping malls and restaurants around the hotel, including our restaurant (Angkringan). Thank you for your feedback. Such reviews encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Bekisar Hotel Surabaya again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya
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W***y
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8.5
/10
Reviewed 6 week(s) ago
Strategic location, friendly service, delicious food.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. W*y, Thank you for taking the time to write a positive review about Bekisar Hotel Surabaya. We are delighted to hear that you enjoyed our excellent location, friendly service, and the food we served. Thank you for trusting Bekisar Hotel Surabaya as your accommodation choice. We hope to welcome you back again and provide you with an even better stay experience. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Herni Y.
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Leisure
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10.0
/10
Reviewed 6 week(s) ago
Very strategic location... Across from Tunjungan Plaza.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Hernie Y., Thank you for your positive review. We are delighted to hear that you enjoyed Bekisar Hotel Surabaya's excellent location, directly opposite Tunjunggan Plaza. We hope this convenient location made your stay even more comfortable. We look forward to welcoming you back on your next stay. Sincerely, The Bekisar Hotel Surabaya Management
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
This was my first time staying here. The receptionist was very welcoming and the room was comfortable. The AC was cool and the hot water was good. The only downside was that the room wasn't soundproof, so you could still hear your neighbors' voices. Otherwise, it was fine, and the location is very strategic for those shopping at Tunjungan Plaza. This is the perfect accommodation for you, and the price is definitely worth it.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review after your first stay at Bekisar Hotel Surabaya. We are delighted to hear that you were satisfied with the friendly welcome, comfortable rooms, air conditioning, hot water, convenient location, and reasonable price. We sincerely apologize for any inconvenience caused by the noise. Your valuable feedback will be invaluable in improving our facilities and services. We hope you will return for another comfortable stay. Thank you. Sincerely, The Bekisar Hotel Surabaya Management
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W***y
icon-Transit
Transit
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9.7
/10
Reviewed 6 week(s) ago
Friendly staff, clean rooms, great views, complete and delicious breakfast 👍
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Accommodation's Reply
06 Aug 2026
Dear W*y, thank you for taking the time to leave such an excellent review. We are delighted to hear that you were satisfied with the friendly staff, clean rooms, beautiful views, and the diverse and delicious breakfast. Thank you for choosing Bekizar Surabaya Hotel. We look forward to seeing you again on your next visit and providing you with a satisfying stay. Sincerely, The Management of Bekizar Surabaya Hotel
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Exterior 4 Bekizaar Hotel Surabaya

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Overall Ratings & Reviews Bekizaar Hotel Surabaya

Traveloka (9,217)
Other sources (40)
8.5
Very Good
From 9,217 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.9

Service and Facilites

8.5

People often mention about Bekizaar Hotel Surabaya
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Distance to City Center (329)
Staff Friendliness (306)
Bedroom (272)
Accessibility (267)
Ambiance (267)
Bathroom (251)
Hotel Area (249)
Surroundings (245)
Check-in/out Time (195)
Room Space (184)
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Traveler Reviews Bekizaar Hotel Surabaya

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40
Customer reviews
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
There's only one thing missing. We stayed three nights. The room cleaner must report to reception before cleaning.
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Verified Traveler
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10.0
/10
Reviewed 5 day(s) ago
I've stayed at Bekizaar several times. Besides its strategic location in the city center and across from Tunjungan Plaza, it's also comfortable, clean, and the staff are all friendly.
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Accommodation's Reply
03 Sep 2026
Dear Valued Guests, Thank you for your continued trust in Bekisar Hotel Surabaya. We are delighted to hear that you are satisfied with our excellent location in the heart of the city, opposite Tunjunggan Plaza, and that you appreciate the cleanliness and friendliness of all our staff. Your trust and support motivate us to continue providing the best service. We sincerely hope to welcome you again at Bekisar Hotel Surabaya. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Septharia D.
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10.0
/10
Reviewed 6 day(s) ago
close to shopping mall
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Accommodation's Reply
03 Sep 2026
Dear Ms. Septaria D., Thank you for your review. We are delighted to hear that you enjoyed Bekisar Hotel Surabaya's excellent location and proximity to shopping malls. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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H***y
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Business
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10.0
/10
Reviewed 6 day(s) ago
The hotel staff is very friendly and the room boy is also very helpful.
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Accommodation's Reply
03 Sep 2026
Dear Valued Guest, Thank you for your positive review of Bekisar Hotel Surabaya. We are delighted to hear that you were satisfied with the friendliness of our staff and the assistance of our housekeeping team during your stay. We hope to welcome you back to Bekisar Hotel Surabaya again with even better service. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Yudho P.
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10.0
/10
Reviewed 2 week(s) ago
A very good place to stay, clean and comfortable.
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Accommodation's Reply
01 Sep 2026
Dear Mr. Yudho P, Thank you for choosing Bekizaar Hotel Surabaya and for sharing your positive review. We are delighted to know that you enjoyed your stay and found our hotel clean and comfortable. We look forward to welcoming you back on your next visit. Warm regards, Management of Bekizaar Hotel Surabaya
F***i
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Transit
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9.7
/10
Reviewed 2 week(s) ago
Highly recommended, classy hotel.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guests, Thank you for your feedback and appreciation of Bekisar Hotel Surabaya. We are delighted to have provided you with a memorable stay. We sincerely hope to welcome you back to Bekisar Hotel again. Sincerely, The Bekisar Hotel Management
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J***E
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Business
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9.1
/10
Reviewed 2 week(s) ago
Have booked here many times, very strategic and affordable prices.
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Accommodation's Reply
24 Aug 2026
Dear Mr./Ms. J*E, Thank you very much for entrusting Bekisar Hotel Surabaya with your accommodation needs once again. We are delighted that you were satisfied with our excellent location and reasonable prices. We appreciate your trust and loyalty. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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S***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Everything is okay, only the security is not poll friendly.
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Accommodation's Reply
24 Aug 2026
Dear Mr./Ms. S*y, Thank you for your review and feedback. We apologize for the unpleasant experience with the security team. This is an issue we take seriously and we will evaluate it so that the entire team can provide more friendly and professional service in the future. We are pleased to hear that your overall experience at Bekisar Hotel Surabaya was positive. We hope to provide you with an even more pleasant experience on your next stay. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Kurnia C.
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Transit
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8.5
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly, and from the moment I got out of the taxi, they immediately helped me carry my luggage to my room. Check-in was also quick. I was offered a taxi to the airport for only Rp 160,000, all-inclusive. The room was comfortable, the breakfast was varied, and there was a street food stall in the hotel courtyard, so you could hang out directly overlooking the TP 1 mall, directly across the street. It's close to Jalan Tunjungan, the center of the nightlife, so I was looking for a place close by. Very satisfied.
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Accommodation's Reply
24 Aug 2026
Dear Ms. Kurnia C., Thank you very much for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff, the check-in process, the comfort of your room, and our breakfast. We are also pleased that you enjoyed the facilities and atmosphere of Bekisar Hotel Surabaya, as well as its excellent location in the heart of the city and close to various interesting tourist attractions. We greatly appreciate your compliments and suggestions. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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n***l
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Business
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8.8
/10
Reviewed 3 week(s) ago
I've stayed here twice. The first time was pleasant, so I ended up coming back. But maybe I was just unlucky, the second time I got a noisy AC, it seemed like there was a problem with the AC fan. I woke up at 2 AM because the AC was so noisy. Finally, I called the reception and a technician came to the room to fix it. After it was fixed, it was a bit better, but it was still noisy. I actually wanted to ask to move rooms, but I didn't want the noise and was really sleepy, so I decided to just sleep. Hopefully the AC has been fixed, because it's a shame this hotel is actually comfortable, strategic location, friendly staff, and the food is okay, it's just a shame the AC needs to be replaced.
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Accommodation's Reply
24 Aug 2026
Dear Valued Guest, n*I would like to thank you for choosing to stay at Bekisar Hotel Surabaya again and for sharing your experience with us. We apologize for the inconvenience caused by the air conditioning noise that may have woken you up in the middle of the night. We appreciate your understanding and your appreciation of our location, friendly staff, and food. Your feedback regarding the air conditioning condition is taken seriously, and we will contact the relevant team immediately to ensure that the issue is resolved and prevented from happening again. We hope your next stay will be an even more comfortable and memorable experience. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Lenny A.
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
The hotel is very close to the shopping center and is environmentally friendly, and the hotel staff are friendly and talkative.
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Accommodation's Reply
14 Aug 2026
Dear Mr. Lenny A, Thank you for choosing Varna Culture Hotel Surabaya and for taking the time to share your experience. We are delighted to hear that our location, proximity to shopping centers, and the friendliness of our staff left a positive impression on you. We hope to welcome you back to Varna Culture Hotel Surabaya again. Sincerely, The Management Team, Varna Culture Hotel Surabaya
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
I enjoyed my stay here. I'll probably stay here again with my family. Thank you for the experience.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. S*a, Thank you for taking the time to share your stay experience. We are delighted to hear that you enjoyed your stay with us, and we are pleased to learn that you plan to stay with your family again at Bekisar Hotel Surabaya. We sincerely hope to welcome you back and provide you with another memorable stay. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Amirrudin S.
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9.4
/10
Reviewed 5 week(s) ago
Satisfied with the service Satisfied with the service Satisfied with the service
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Accommodation's Reply
06 Aug 2026
Dear Mr. Amiruddin S., Thank you for your positive review. We are delighted to hear that you were satisfied with our service. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Arie W.
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Leisure
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9.4
/10
Reviewed 5 week(s) ago
Its strategic location, right in front of the mall, and affordable prices make this hotel a top-rated hotel. The staff is also very friendly.
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Accommodation's Reply
06 Aug 2026
Dear Ms./Mrs. Ari W., Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location, reasonable prices, and friendly service from our staff. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. m*h, Thank you for your review and feedback. We are delighted to hear that you enjoyed the hotel's excellent location, the friendliness of the staff and security team, the cleanliness of the hotel, and the convenient access to shops, restaurants, and street food stalls. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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m***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. m*h, Thank you for taking the time to write a positive review about Bekisar Hotel Surabaya. We are delighted that you were impressed with the hotel's excellent location, the friendliness and helpfulness of the staff and security team, the cleanliness of the hotel, and the easy access to various shopping malls and restaurants around the hotel, including our restaurant (Angkringan). Thank you for your feedback. Such reviews encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Bekisar Hotel Surabaya again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya
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W***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Strategic location, friendly service, delicious food.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. W*y, Thank you for taking the time to write a positive review about Bekisar Hotel Surabaya. We are delighted to hear that you enjoyed our excellent location, friendly service, and the food we served. Thank you for trusting Bekisar Hotel Surabaya as your accommodation choice. We hope to welcome you back again and provide you with an even better stay experience. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Herni Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very strategic location... Across from Tunjungan Plaza.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Hernie Y., Thank you for your positive review. We are delighted to hear that you enjoyed Bekisar Hotel Surabaya's excellent location, directly opposite Tunjunggan Plaza. We hope this convenient location made your stay even more comfortable. We look forward to welcoming you back on your next stay. Sincerely, The Bekisar Hotel Surabaya Management
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
This was my first time staying here. The receptionist was very welcoming and the room was comfortable. The AC was cool and the hot water was good. The only downside was that the room wasn't soundproof, so you could still hear your neighbors' voices. Otherwise, it was fine, and the location is very strategic for those shopping at Tunjungan Plaza. This is the perfect accommodation for you, and the price is definitely worth it.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review after your first stay at Bekisar Hotel Surabaya. We are delighted to hear that you were satisfied with the friendly welcome, comfortable rooms, air conditioning, hot water, convenient location, and reasonable price. We sincerely apologize for any inconvenience caused by the noise. Your valuable feedback will be invaluable in improving our facilities and services. We hope you will return for another comfortable stay. Thank you. Sincerely, The Bekisar Hotel Surabaya Management
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W***y
icon-Transit
Transit
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9.7
/10
Reviewed 6 week(s) ago
Friendly staff, clean rooms, great views, complete and delicious breakfast 👍
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Accommodation's Reply
06 Aug 2026
Dear W*y, thank you for taking the time to leave such an excellent review. We are delighted to hear that you were satisfied with the friendly staff, clean rooms, beautiful views, and the diverse and delicious breakfast. Thank you for choosing Bekizar Surabaya Hotel. We look forward to seeing you again on your next visit and providing you with a satisfying stay. Sincerely, The Management of Bekizar Surabaya Hotel
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Number of reviews per page
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