Bekizaar Hotel Surabaya

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8.4
/10
Very Good
9,220 reviews

What Guests Say About Their Stay

m***h

8.8
/ 10
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Djoko M.

10.0
/ 10
From arrival to check-out, we were treated with kindness and friendliness without being asked. Furthermore, there was a street food stall and live music right in front of the lobby—a delight! I'll be back again next time. Thanks.
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f***a

10.0
/ 10
Friendly staff, close to everything. When I left my tumbler behind, the staff immediately found it and contacted me. Thank you, Bekizar.
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Yoshieana I.

10.0
/ 10
Really recommend it, if you want to go to TP, just cross the street, no need to go back and forth to grab it. The place is clean, the food is delicious, the service is very friendly.
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Verified Traveler

10.0
/ 10
Overall, everything is satisfactory.. The staff is friendly & very helpful, the room is clean, the water heater is quite good, the AC is cold. Right across from TP, although it turns out you have to go to the pedestrian bridge first. If you are lazy to cross, there are lots of fast food next door, just walk a short distance. I don't know about breakfast, chose a room without breakfast because I deliberately went culinary since morning. Next time I go to Surabaya, Bekizaar Hotel will be on my top list of choices ☺️
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In the Area
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Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Bekizaar Hotel Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Bekizaar Hotel Surabaya

Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271
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Lobby Bekizaar Hotel Surabaya
Lobby 2 Bekizaar Hotel Surabaya

Discover More About Bekizaar Hotel Surabaya

Discover the Comfort of Bekizaar Hotel Surabaya

For Australian travellers planning a trip to the vibrant city of Surabaya in Jawa Timur, Indonesia, finding the right accommodation is key to a memorable experience. Bekizaar Hotel Surabaya stands out as a welcoming option, offering a blend of comfort, convenience, and local charm. Whether you're in town for business or leisure, this hotel aims to provide a relaxing base from which to explore all that Surabaya has to offer. With its strategic location and thoughtful amenities, Bekizaar Hotel Surabaya is well-equipped to cater to the needs of discerning travellers.

Location and Transport Accessibility of Bekizaar Hotel Surabaya

Bekizaar Hotel Surabaya is situated in the bustling heart of Surabaya, specifically in the {localAddressString}. This prime location places it within easy reach of key city attractions and essential transport links, making it an ideal starting point for your Indonesian adventure. For those arriving by air, the hotel is conveniently located a reasonable distance from Juanda International Airport (SUB), with various transport options available to whisk you away to your accommodation. The surrounding area is known for its dynamic atmosphere, offering a mix of modern conveniences and glimpses into local life. You'll find yourself close to a variety of local eateries and shops, providing ample opportunities to immerse yourself in the Surabaya experience.

Guest Facilities and Services at Bekizaar Hotel Surabaya

Guest facilities at Bekizaar Hotel Surabaya are designed to ensure a comfortable and hassle-free stay. Understanding the importance of a good start to the day, the hotel often provides breakfast options that cater to diverse tastes, potentially including local Indonesian specialties alongside more familiar choices, and of course, good coffee. For travellers who value connectivity, complimentary Wi-Fi is typically available throughout the hotel. A 24-hour front desk is on hand to assist with any queries or requests, ensuring that help is always available, day or night. Secure luggage storage is also a common feature, allowing you to explore the city freely without the burden of your bags.

Room Information and Stay Experience at Bekizaar Hotel Surabaya

The hotel offers a range of rooms designed to provide a restful sanctuary after a day of exploration or business. The Room types of Bekizaar Hotel Surabaya are thoughtfully appointed to meet the needs of various travellers. Guests can expect clean and well-maintained living spaces, featuring comfortable bedding and effective air conditioning to ensure a pleasant temperature regardless of the external climate. Modern amenities are integrated to enhance your stay, and the bathrooms are kept to a high standard of cleanliness. While specific room names and sizes can vary, the focus remains on providing a comfortable and functional environment for all guests.

Recommended Nearby Dining and Cafes around Bekizaar Hotel Surabaya

Surabaya is a city renowned for its culinary delights, and Bekizaar Hotel Surabaya is perfectly positioned to let you explore this vibrant food scene. Within easy reach, you'll discover a plethora of dining options, from local warungs serving authentic Indonesian dishes to more contemporary cafes offering a relaxed atmosphere for a coffee break or a light meal. The hotel itself may offer its own dining facilities, providing convenient options for guests. Exploring the neighbourhood will undoubtedly lead you to discover hidden gems, including popular brunch spots and local markets where you can sample regional specialties. The aroma of freshly brewed coffee and delicious local fare is never far away.

Popular Attractions and Activities near Bekizaar Hotel Surabaya

Surabaya offers a rich tapestry of attractions for every type of traveller. Within easy reach of Bekizaar Hotel Surabaya, you can explore historical sites, vibrant markets, and cultural landmarks. Some popular destinations include:

  • Tugu Pahlawan (Heroes Monument):

    A significant landmark commemorating the Battle of Surabaya.
  • House of Sampoerna:

    A historic building that also serves as a museum dedicated to the city's tobacco industry.
  • Surabaya Submarine Monument (Monkasel):

    A unique attraction featuring a decommissioned Russian submarine.
  • Ampel Mosque and Old City:

    A spiritual and historical hub with a vibrant Arab quarter.
  • Cheng Ho Mosque:

    An impressive mosque with Chinese architectural influences.
If you are looking for other activities around Bekizaar Hotel Surabaya, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Bekizaar Hotel Surabaya from the Airport

Navigating your journey from Juanda International Airport (SUB) to Bekizaar Hotel Surabaya is straightforward, with several convenient options available. Understanding the "Airport transfer service of Bekizaar Hotel Surabaya" and "How to get to Bekizaar Hotel Surabaya" is essential for a smooth arrival.

  • Airport Link Trains:

    Check for any available airport train services that connect to the city centre, from where you can take a short taxi or rideshare to the hotel.
  • Airport Shuttle Buses:

    Various shuttle bus services operate from the airport to different points in Surabaya.
  • Public Metered Taxis:

    Official airport taxis are readily available at designated ranks. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    Popular rideshare services can be booked via their respective mobile applications for a convenient door-to-door journey.
For a seamless travel experience, consider pre-booking your Airport transfer service or arranging your Bekizaar Hotel Surabaya airport transfer upon arrival.

Summary of Why You Should Choose Bekizaar Hotel Surabaya

Bekizaar Hotel Surabaya presents a compelling choice for travellers seeking comfort and convenience in Surabaya. Its strategic location, coupled with a commitment to guest satisfaction, makes it a standout option.

  • Prime Location:

    Situated in a central area with easy access to attractions and transport.
  • Comfortable Accommodation:

    Well-appointed rooms designed for a relaxing stay.
  • Helpful Services:

    A dedicated team and essential amenities to enhance your experience.
Ready to experience the best of Surabaya?

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All facilities in Bekizaar Hotel Surabaya

Bar, Cafe and Lounge Bekizaar Hotel Surabaya
Bar, Cafe and Lounge
Functional Hall Bekizaar Hotel Surabaya
Functional Hall
Lobby Bekizaar Hotel Surabaya
Lobby
Accommodation Services Bekizaar Hotel Surabaya
Accommodation Services
Exterior Bekizaar Hotel Surabaya
Exterior

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Early check-in
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Buffet breakfast
  • Set menu dinner
  • Set menu lunch

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Business Facilities

  • Business center
  • Computer station
  • Meeting facilities
  • Photocopier
  • Projector

General

  • AC
  • Non-smoking room
  • Smoking area

Transportation

  • Car rental
  • Valet parking

Accessibilty

  • Accessibility equipment
  • Accessible parking

Nearby Facilities

  • Gift shop
  • Shops

Things to Do

  • Barbecue
  • Massage

Connectivity

  • LAN Internet
  • Free WiFi

Kids and Pets

  • Babysitting

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Bekizaar Hotel Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Bekizaar Hotel Surabaya
96
Number of floors in Bekizaar Hotel Surabaya
8
Another facilities in Bekizaar Hotel Surabaya
Coffee/tea in lobby, Early check-in, 24-hour room service, Breakfast restaurant, Dinner restaurant

Frequently asked questions about Bekizaar Hotel Surabaya

What are available facilities at Bekizaar Hotel Surabaya?
There are top facilites at Bekizaar Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Bekizaar Hotel Surabaya?
The standard check-in time at Bekizaar Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Bekizaar Hotel Surabaya provide breakfast?
Yes, Bekizaar Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Bekizaar Hotel Surabaya?
Bekizaar Hotel Surabaya has a 3.0-star rating.
How many floors does Bekizaar Hotel Surabaya have?
Bekizaar Hotel Surabaya has 8.
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Bekizaar Hotel Surabaya reviews and ratings

Overall Ratings & Reviews Bekizaar Hotel Surabaya

Traveloka (9,180)
Other sources (40)
8.5
Very Good
From 9,180 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.9

Service and Facilites

8.5

People often mention about Bekizaar Hotel Surabaya
All
Distance to City Center (323)
Staff Friendliness (299)
Bedroom (267)
Ambiance (262)
Accessibility (260)
Bathroom (246)
Hotel Area (242)
Surroundings (240)
Check-in/out Time (191)
Taste (181)
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Traveller Reviews Bekizaar Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
J***E
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 day(s) ago
Have booked here many times, very strategic and affordable prices.
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S***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Everything is okay, only the security is not poll friendly.
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Kurnia C.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel staff was very friendly, and from the moment I got out of the taxi, they immediately helped me carry my luggage to my room. Check-in was also quick. I was offered a taxi to the airport for only Rp 160,000, all-inclusive. The room was comfortable, the breakfast was varied, and there was a street food stall in the hotel courtyard, so you could hang out directly overlooking the TP 1 mall, directly across the street. It's close to Jalan Tunjungan, the center of the nightlife, so I was looking for a place close by. Very satisfied.
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n***l
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
I've stayed here twice. The first time was pleasant, so I ended up coming back. But maybe I was just unlucky, the second time I got a noisy AC, it seemed like there was a problem with the AC fan. I woke up at 2 AM because the AC was so noisy. Finally, I called the reception and a technician came to the room to fix it. After it was fixed, it was a bit better, but it was still noisy. I actually wanted to ask to move rooms, but I didn't want the noise and was really sleepy, so I decided to just sleep. Hopefully the AC has been fixed, because it's a shame this hotel is actually comfortable, strategic location, friendly staff, and the food is okay, it's just a shame the AC needs to be replaced.
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Lenny A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel is very close to the shopping center and is environmentally friendly, and the hotel staff are friendly and talkative.
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Accommodation's Reply
14 Aug 2026
Dear Mr. Lenny A, Thank you for choosing Varna Culture Hotel Surabaya and for taking the time to share your experience. We are delighted to hear that our location, proximity to shopping centers, and the friendliness of our staff left a positive impression on you. We hope to welcome you back to Varna Culture Hotel Surabaya again. Sincerely, The Management Team, Varna Culture Hotel Surabaya
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I enjoyed my stay here. I'll probably stay here again with my family. Thank you for the experience.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. S*a, Thank you for taking the time to share your stay experience. We are delighted to hear that you enjoyed your stay with us, and we are pleased to learn that you plan to stay with your family again at Bekisar Hotel Surabaya. We sincerely hope to welcome you back and provide you with another memorable stay. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Amirrudin S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Satisfied with the service Satisfied with the service Satisfied with the service
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Accommodation's Reply
06 Aug 2026
Dear Mr. Amiruddin S., Thank you for your positive review. We are delighted to hear that you were satisfied with our service. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Arie W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Its strategic location, right in front of the mall, and affordable prices make this hotel a top-rated hotel. The staff is also very friendly.
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Accommodation's Reply
06 Aug 2026
Dear Ms./Mrs. Ari W., Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location, reasonable prices, and friendly service from our staff. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. m*h, Thank you for your review and feedback. We are delighted to hear that you enjoyed the hotel's excellent location, the friendliness of the staff and security team, the cleanliness of the hotel, and the convenient access to shops, restaurants, and street food stalls. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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m***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. m*h, Thank you for taking the time to write a positive review about Bekisar Hotel Surabaya. We are delighted that you were impressed with the hotel's excellent location, the friendliness and helpfulness of the staff and security team, the cleanliness of the hotel, and the easy access to various shopping malls and restaurants around the hotel, including our restaurant (Angkringan). Thank you for your feedback. Such reviews encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Bekisar Hotel Surabaya again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya
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W***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Strategic location, friendly service, delicious food.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. W*y, Thank you for taking the time to write a positive review about Bekisar Hotel Surabaya. We are delighted to hear that you enjoyed our excellent location, friendly service, and the food we served. Thank you for trusting Bekisar Hotel Surabaya as your accommodation choice. We hope to welcome you back again and provide you with an even better stay experience. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Herni Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very strategic location... Across from Tunjungan Plaza.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Hernie Y., Thank you for your positive review. We are delighted to hear that you enjoyed Bekisar Hotel Surabaya's excellent location, directly opposite Tunjunggan Plaza. We hope this convenient location made your stay even more comfortable. We look forward to welcoming you back on your next stay. Sincerely, The Bekisar Hotel Surabaya Management
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
This was my first time staying here. The receptionist was very welcoming and the room was comfortable. The AC was cool and the hot water was good. The only downside was that the room wasn't soundproof, so you could still hear your neighbors' voices. Otherwise, it was fine, and the location is very strategic for those shopping at Tunjungan Plaza. This is the perfect accommodation for you, and the price is definitely worth it.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review after your first stay at Bekisar Hotel Surabaya. We are delighted to hear that you were satisfied with the friendly welcome, comfortable rooms, air conditioning, hot water, convenient location, and reasonable price. We sincerely apologize for any inconvenience caused by the noise. Your valuable feedback will be invaluable in improving our facilities and services. We hope you will return for another comfortable stay. Thank you. Sincerely, The Bekisar Hotel Surabaya Management
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W***y
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Friendly staff, clean rooms, great views, complete and delicious breakfast 👍
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Accommodation's Reply
06 Aug 2026
Dear W*y, thank you for taking the time to leave such an excellent review. We are delighted to hear that you were satisfied with the friendly staff, clean rooms, beautiful views, and the diverse and delicious breakfast. Thank you for choosing Bekizar Surabaya Hotel. We look forward to seeing you again on your next visit and providing you with a satisfying stay. Sincerely, The Management of Bekizar Surabaya Hotel
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C***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
A great hotel for families, clean, and with a pleasant atmosphere. Overall, I recommend staying here if you're in Surabaya.
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Accommodation's Reply
30 Jul 2026
Dear Mr./Ms. C*a, Thank you for your kind review. We are delighted to hear that you and your family felt comfortable during your stay at Bekisar Hotel Surabaya and enjoyed the cleanliness and atmosphere of our hotel. Your feedback means a lot to us and encourages us to continue striving to provide the best service. We hope to welcome you and your family back again on your next visit to Surabaya. Sincerely, The Management Team, Bekisar Hotel Surabaya
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E***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice place. Clean and the staffs are polite and nice. Near Tunjungan Plaza mall.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest E***r, Thank you for your review. We are delighted to hear that you enjoyed your stay and appreciated our clean hotel, the friendliness of our staff, and our convenient location near Tunjungan Plaza Mall. Your positive feedback is greatly appreciated and motivates our team to continue delivering the best service. We look forward to welcoming you back to Bekizaar Hotel Surabaya in the near future. Best Regards, Management Bekizaar Hotel Surabaya
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M HUDI S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Nice hotel, close to the mall, affordable price.
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Accommodation's Reply
30 Jul 2026
Dear Mr. M. Hudi S., Thank you for your positive review. We are delighted to hear that you enjoyed the location of Bekisar Hotel Surabaya, which is close to shopping malls, and that our pricing met your expectations. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya
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S***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is very comfortable. It's close to the center of the city, close to culinary spots, and the staff are very friendly.
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Accommodation's Reply
30 Jul 2026
Dear Mr./Ms. S*o, Thank you for your positive review. We are delighted to hear that you enjoyed your stay and appreciated the location of Bekisar Hotel Surabaya, which is close to the city center and a variety of restaurants. Your compliments on the friendliness of our staff are also very meaningful and will encourage the entire team to continue providing the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Puri A. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
It's quite comfortable, but unfortunately, there's not enough space for motorbike parking and it's poorly organized. Furthermore, the bathrooms lack showers for prayer.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Puri A.A., Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay at Bekisar Hotel Surabaya. We apologize for any inconvenience caused by the disorganized motorcycle parking area and the lack of a shower in the bathroom. Your feedback is invaluable to us and will be used to improve the quality of our facilities and services. We hope to welcome you back again for an even better stay. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Andriyani A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's always a pleasure to stay here when in Surabaya.
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Accommodation's Reply
30 Jul 2026
Dear Ms. Andriyani A., Thank you for your positive review. We are delighted to know that Bekisar Hotel Surabaya is always your choice when visiting Surabaya. Your trust and support mean a lot to us. We hope to welcome you back again on your next visit and provide you with the best service. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Number of reviews per page
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Exterior 4 Bekizaar Hotel Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Bekizaar Hotel Surabaya

Traveloka (9,180)
Other sources (40)
8.5
Very Good
From 9,180 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.9

Service and Facilites

8.5

People often mention about Bekizaar Hotel Surabaya
All
Distance to City Center (323)
Staff Friendliness (299)
Bedroom (267)
Ambiance (262)
Accessibility (260)
Bathroom (246)
Hotel Area (242)
Surroundings (240)
Check-in/out Time (191)
Taste (181)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Bekizaar Hotel Surabaya

Number of reviews per page
20
40
Customer reviews
J***E
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 day(s) ago
Have booked here many times, very strategic and affordable prices.
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S***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
Everything is okay, only the security is not poll friendly.
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Kurnia C.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel staff was very friendly, and from the moment I got out of the taxi, they immediately helped me carry my luggage to my room. Check-in was also quick. I was offered a taxi to the airport for only Rp 160,000, all-inclusive. The room was comfortable, the breakfast was varied, and there was a street food stall in the hotel courtyard, so you could hang out directly overlooking the TP 1 mall, directly across the street. It's close to Jalan Tunjungan, the center of the nightlife, so I was looking for a place close by. Very satisfied.
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n***l
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Business
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8.8
/10
Reviewed 6 day(s) ago
I've stayed here twice. The first time was pleasant, so I ended up coming back. But maybe I was just unlucky, the second time I got a noisy AC, it seemed like there was a problem with the AC fan. I woke up at 2 AM because the AC was so noisy. Finally, I called the reception and a technician came to the room to fix it. After it was fixed, it was a bit better, but it was still noisy. I actually wanted to ask to move rooms, but I didn't want the noise and was really sleepy, so I decided to just sleep. Hopefully the AC has been fixed, because it's a shame this hotel is actually comfortable, strategic location, friendly staff, and the food is okay, it's just a shame the AC needs to be replaced.
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Lenny A.
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Leisure
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9.7
/10
Reviewed 2 week(s) ago
The hotel is very close to the shopping center and is environmentally friendly, and the hotel staff are friendly and talkative.
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Accommodation's Reply
14 Aug 2026
Dear Mr. Lenny A, Thank you for choosing Varna Culture Hotel Surabaya and for taking the time to share your experience. We are delighted to hear that our location, proximity to shopping centers, and the friendliness of our staff left a positive impression on you. We hope to welcome you back to Varna Culture Hotel Surabaya again. Sincerely, The Management Team, Varna Culture Hotel Surabaya
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S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
I enjoyed my stay here. I'll probably stay here again with my family. Thank you for the experience.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. S*a, Thank you for taking the time to share your stay experience. We are delighted to hear that you enjoyed your stay with us, and we are pleased to learn that you plan to stay with your family again at Bekisar Hotel Surabaya. We sincerely hope to welcome you back and provide you with another memorable stay. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Amirrudin S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Satisfied with the service Satisfied with the service Satisfied with the service
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Accommodation's Reply
06 Aug 2026
Dear Mr. Amiruddin S., Thank you for your positive review. We are delighted to hear that you were satisfied with our service. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Arie W.
icon-Leisure
Leisure
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9.4
/10
Reviewed 3 week(s) ago
Its strategic location, right in front of the mall, and affordable prices make this hotel a top-rated hotel. The staff is also very friendly.
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Accommodation's Reply
06 Aug 2026
Dear Ms./Mrs. Ari W., Thank you for your positive review. We are delighted to hear that you were satisfied with our excellent location, reasonable prices, and friendly service from our staff. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. m*h, Thank you for your review and feedback. We are delighted to hear that you enjoyed the hotel's excellent location, the friendliness of the staff and security team, the cleanliness of the hotel, and the convenient access to shops, restaurants, and street food stalls. We hope to welcome you back to Bekisar Hotel Surabaya again. Sincerely, The Management Team, Bekisar Hotel Surabaya
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m***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The location is strategic, the hotel staff and security are all friendly and very helpful. The hotel is clean. The mall is in front of the hotel, and next to it are rows of eateries, and you can also hang out at the hotel's street food stalls. A stay at the Bekizaar Hotel is highly recommended.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. m*h, Thank you for taking the time to write a positive review about Bekisar Hotel Surabaya. We are delighted that you were impressed with the hotel's excellent location, the friendliness and helpfulness of the staff and security team, the cleanliness of the hotel, and the easy access to various shopping malls and restaurants around the hotel, including our restaurant (Angkringan). Thank you for your feedback. Such reviews encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back to Bekisar Hotel Surabaya again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya
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W***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Strategic location, friendly service, delicious food.
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Accommodation's Reply
06 Aug 2026
Dear Mr./Ms. W*y, Thank you for taking the time to write a positive review about Bekisar Hotel Surabaya. We are delighted to hear that you enjoyed our excellent location, friendly service, and the food we served. Thank you for trusting Bekisar Hotel Surabaya as your accommodation choice. We hope to welcome you back again and provide you with an even better stay experience. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Herni Y.
icon-Leisure
Leisure
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10.0
/10
Reviewed 4 week(s) ago
Very strategic location... Across from Tunjungan Plaza.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Hernie Y., Thank you for your positive review. We are delighted to hear that you enjoyed Bekisar Hotel Surabaya's excellent location, directly opposite Tunjunggan Plaza. We hope this convenient location made your stay even more comfortable. We look forward to welcoming you back on your next stay. Sincerely, The Bekisar Hotel Surabaya Management
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Verified Traveler
icon-Staycation
Staycation
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9.1
/10
Reviewed 4 week(s) ago
This was my first time staying here. The receptionist was very welcoming and the room was comfortable. The AC was cool and the hot water was good. The only downside was that the room wasn't soundproof, so you could still hear your neighbors' voices. Otherwise, it was fine, and the location is very strategic for those shopping at Tunjungan Plaza. This is the perfect accommodation for you, and the price is definitely worth it.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for taking the time to write a review after your first stay at Bekisar Hotel Surabaya. We are delighted to hear that you were satisfied with the friendly welcome, comfortable rooms, air conditioning, hot water, convenient location, and reasonable price. We sincerely apologize for any inconvenience caused by the noise. Your valuable feedback will be invaluable in improving our facilities and services. We hope you will return for another comfortable stay. Thank you. Sincerely, The Bekisar Hotel Surabaya Management
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W***y
icon-Transit
Transit
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9.7
/10
Reviewed 4 week(s) ago
Friendly staff, clean rooms, great views, complete and delicious breakfast 👍
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Accommodation's Reply
06 Aug 2026
Dear W*y, thank you for taking the time to leave such an excellent review. We are delighted to hear that you were satisfied with the friendly staff, clean rooms, beautiful views, and the diverse and delicious breakfast. Thank you for choosing Bekizar Surabaya Hotel. We look forward to seeing you again on your next visit and providing you with a satisfying stay. Sincerely, The Management of Bekizar Surabaya Hotel
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C***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
A great hotel for families, clean, and with a pleasant atmosphere. Overall, I recommend staying here if you're in Surabaya.
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Accommodation's Reply
30 Jul 2026
Dear Mr./Ms. C*a, Thank you for your kind review. We are delighted to hear that you and your family felt comfortable during your stay at Bekisar Hotel Surabaya and enjoyed the cleanliness and atmosphere of our hotel. Your feedback means a lot to us and encourages us to continue striving to provide the best service. We hope to welcome you and your family back again on your next visit to Surabaya. Sincerely, The Management Team, Bekisar Hotel Surabaya
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E***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice place. Clean and the staffs are polite and nice. Near Tunjungan Plaza mall.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest E***r, Thank you for your review. We are delighted to hear that you enjoyed your stay and appreciated our clean hotel, the friendliness of our staff, and our convenient location near Tunjungan Plaza Mall. Your positive feedback is greatly appreciated and motivates our team to continue delivering the best service. We look forward to welcoming you back to Bekizaar Hotel Surabaya in the near future. Best Regards, Management Bekizaar Hotel Surabaya
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M HUDI S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Nice hotel, close to the mall, affordable price.
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Accommodation's Reply
30 Jul 2026
Dear Mr. M. Hudi S., Thank you for your positive review. We are delighted to hear that you enjoyed the location of Bekisar Hotel Surabaya, which is close to shopping malls, and that our pricing met your expectations. Your compliments encourage us to continue striving for the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya
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S***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is very comfortable. It's close to the center of the city, close to culinary spots, and the staff are very friendly.
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Accommodation's Reply
30 Jul 2026
Dear Mr./Ms. S*o, Thank you for your positive review. We are delighted to hear that you enjoyed your stay and appreciated the location of Bekisar Hotel Surabaya, which is close to the city center and a variety of restaurants. Your compliments on the friendliness of our staff are also very meaningful and will encourage the entire team to continue providing the best service. We hope to welcome you back again in the future. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Puri A. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
It's quite comfortable, but unfortunately, there's not enough space for motorbike parking and it's poorly organized. Furthermore, the bathrooms lack showers for prayer.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Puri A.A., Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay at Bekisar Hotel Surabaya. We apologize for any inconvenience caused by the disorganized motorcycle parking area and the lack of a shower in the bathroom. Your feedback is invaluable to us and will be used to improve the quality of our facilities and services. We hope to welcome you back again for an even better stay. Sincerely, The Management Team, Bekisar Hotel Surabaya
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Andriyani A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It's always a pleasure to stay here when in Surabaya.
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Accommodation's Reply
30 Jul 2026
Dear Ms. Andriyani A., Thank you for your positive review. We are delighted to know that Bekisar Hotel Surabaya is always your choice when visiting Surabaya. Your trust and support mean a lot to us. We hope to welcome you back again on your next visit and provide you with the best service. Sincerely, The Management Team, Bekisar Hotel Surabaya
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