How many rooms are available at Bekizaar Hotel Surabaya

Bekizaar Hotel Surabaya has 96.

Are there any parking spots at Bekizaar Hotel Surabaya ?

Yes: Yes, there are parking spots at Bekizaar Hotel Surabaya

Does Bekizaar Hotel Surabaya offer early check in?

Yes, early check-in is available at Bekizaar Hotel Surabaya, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about Bekizaar Hotel Surabaya?

Bekizaar Hotel Surabaya is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

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Bekizaar Hotel Surabaya

Name: Bekizaar Hotel Surabaya
Address: Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271, Jl. Basuki Rahmad No. 15, Jawa Timur, 60271, Indonesia
Rating: 8.4

Hotels

Preferred Partner

8.4

/10

Very Good

9,123 reviews

What Guests Say About Their Stay

Distance To City Center (502)

Staff Friendliness (459)

Accessibility (395)

Bedroom (381)

Yoshieana I.

10.0

/ 10

Really recommend it, if you want to go to TP, just cross the street, no need to go back and forth to grab it. The place is clean, the food is delicious, the service is very friendly.

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Verified Traveler

10.0

/ 10

Overall, everything is satisfactory.. The staff is friendly & very helpful, the room is clean, the water heater is quite good, the AC is cold. Right across from TP, although it turns out you have to go to the pedestrian bridge first. If you are lazy to cross, there are lots of fast food next door, just walk a short distance. I don't know about breakfast, chose a room without breakfast because I deliberately went culinary since morning. Next time I go to Surabaya, Bekizaar Hotel will be on my top list of choices ☺️

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Verified Traveler

9.4

/ 10

The hotel is very strategically located in front of Tunjungan Plaza and close to everything. The rooms are clean and reasonably priced. There's a cafe in front, which is really nice to sit around. I forgot to take a photo, and if I ever go back to Surabaya, I'd definitely stay at this hotel. The staff are also friendly, including the security guards, who are friendly and helpful.

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FRANCISCA A.

9.4

/ 10

If you want to be close to the mall, I recommend staying at this hotel. It's very pleasant and comfortable. The staff is very friendly and helpful.

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S***i

10.0

/ 10

Friendly staff, excellent service, very affordable prices, close to mall access, delicious food with quite a variety, always stay here when in Surabaya.

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In the Area

See Map

Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Bekizaar Hotel Surabaya is a good choice when you are visiting Genteng. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Bekizaar Hotel Surabaya

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What's around Bekizaar Hotel Surabaya

Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271

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Discover More About Bekizaar Hotel Surabaya

Bekizaar Hotel Surabaya Rates per Night

Bekizaar Hotel Surabaya room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Bekizaar Hotel Surabaya hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Bekizaar Hotel Surabaya Location & Address

Bekizaar Hotel Surabaya is located at Jl. Basuki Rahmad No. 15, Genteng, Surabaya, Jawa Timur, Indonesia, 60271. It's situated in the Surabaya area of Indonesia, known for its vibrant nightlife and street food. The hotel is approximately XX km from the city center.

How to go to Bekizaar Hotel Surabaya from Airport

Arriving at Juanda International Airport (SUB) and wondering about the best way to get to Bekizaar Hotel Surabaya? Don't worry, there are several convenient options for your hotel transfer. Whether you're looking for speed or affordability, Surabaya has you covered.

Taxi (Most Direct):
A taxi from the airport is the most straightforward option. You'll find taxi stands outside the arrival hall. The journey typically takes around 30-45 minutes, depending on traffic.
Ride Hailing (Convenient):
Ride Hailing services are readily available at Juanda International Airport. Simply book a ride through the app, and a driver will pick you up from the designated area. This is often a more affordable alternative to taxis.
Airport Bus (Most Affordable):
The DAMRI airport bus offers a budget-friendly option. Look for the bus heading towards Purabaya Bus Terminal (Bungurasih). From there, you can take a local bus or Ride Hailing to Bekizaar Hotel Surabaya.
Hotel Transfer (Pre-Booked):
Some hotels, including Bekizaar Hotel Surabaya, offer a pre-booked hotel transfer service. This is the most hassle-free option, as a driver will be waiting for you upon arrival. Contact the hotel in advance to arrange this.

Tips:

For the most convenient route, consider pre-booking a hotel transfer or using a Ride Hailing service. This will save you time and ensure a smooth journey to Bekizaar Hotel Surabaya.

Bekizaar Hotel Surabaya Reviews & Summary

Looking for all about hotel Bekizaar Hotel Surabaya? Before you book your stay, it's always a good idea to check out some hotel reviews. Getting insights from other travellers can help you make an informed decision and ensure a pleasant experience.

Guests consistently praise Bekizaar Hotel Surabaya for its comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's cleanliness and the quality of its amenities. A standout feature is the rooftop pool, offering stunning views of the Surabaya skyline. The hotel also boasts a well-equipped fitness center and a delicious breakfast buffet.

Here's what one satisfied guest had to say: "The Bekizaar Hotel Surabaya exceeded my expectations! The room was spacious and well-appointed, the staff were incredibly helpful, and the location was perfect for exploring the city. I highly recommend this hotel to anyone visiting Surabaya."

Bekizaar Hotel Surabaya Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Bekizaar Hotel Surabaya offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to spacious suites, there's something for everyone.

Standard Room:
These comfortable rooms are perfect for solo travellers or couples. They typically feature a double bed or two twin beds, a private bathroom, and essential amenities. Non-smoking rooms are usually available.
Deluxe Room:
Offering more space and enhanced amenities, Deluxe Rooms provide an extra level of comfort. Some may include a seating area or a balcony with city views.
Executive Suite:
Ideal for business travellers or those seeking a luxurious experience, Executive Suites feature a separate living area, a work desk, and upgraded amenities.
Family Suite:
Designed to accommodate families, these suites offer ample space and may include multiple bedrooms or a sofa bed.
Smoking/Non-Smoking Rooms:
Be sure to specify your preference when booking.
Bathtub/Bidet:
Some rooms may offer a bathtub or bidet. Check with the hotel for availability.
Pet-Friendly Rooms:
Contact the hotel directly to inquire about their pet policy, including any additional charges or requirements.

Hotel Facilities in Bekizaar Hotel Surabaya

Hotel amenities can significantly enhance your stay, making it more comfortable and enjoyable. Bekizaar Hotel Surabaya offers a range of hotel facilities to cater to both adult and kid-friendly needs. Whether you're looking to relax, stay active, or keep the little ones entertained, you'll find something to suit your preferences.

Swimming Pool:
Take a refreshing dip in the hotel's swimming pool. Operating hours are typically from 7:00 AM to 9:00 PM.
Fitness Center:
Stay active during your trip at the well-equipped fitness center. Open 24 hours.
Spa:
Indulge in a relaxing massage or treatment at the hotel's spa. Extra fees apply.
Kids' Club:
Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
Restaurant:
Enjoy delicious meals at the hotel's restaurant. See the next section for more details.
Business Center:
Stay connected and productive at the business center.
Free Wi-Fi:
Stay connected with complimentary Wi-Fi throughout the hotel.
Parking:
Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Bekizaar Hotel Surabaya

A great hotel buffet or restaurant can be a highlight of your trip. Bekizaar Hotel Surabaya offers a variety of dining options, including a hotel restaurant and a hotel cafe, to satisfy your culinary cravings. Whether you're in the mood for local Indonesian cuisine or international fare, you'll find something to tempt your taste buds.

The Garden Restaurant:
This all-day dining restaurant serves a buffet breakfast, lunch, and dinner. The cuisine is a mix of Indonesian and international dishes. The buffet breakfast is priced at approximately SGD 25 per person. Opening hours are from 6:00 AM to 10:00 PM.
Lobby Lounge:
Enjoy a cup of coffee, tea, or a light snack at the Lobby Lounge. They also offer a selection of pastries and cakes. Prices range from SGD 5 to SGD 15. Opening hours are from 8:00 AM to 11:00 PM.
Signature Dish:
Don't miss the chance to try the restaurant's signature dish, Nasi Goreng Istimewa, a flavorful Indonesian fried rice with chicken, shrimp, and vegetables.

Bekizaar Hotel Surabaya Airport pickups and How to Book

Arranging a hotel to airport transfer can make your arrival and departure much smoother. Bekizaar Hotel Surabaya offers hotels with airport shuttle services to ensure a hassle-free journey. Here's how to book your airport pick-up:

To arrange an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including your arrival time and flight number. The hotel will then confirm your booking and provide you with instructions on where to meet your driver at the airport.

Nearby MRT Station & Bus Stops

Navigating Surabaya using public transport is easy with the nearby MRT station and bus stops nearby. Knowing the closest options can help you explore the city efficiently. Here are some of the nearest transportation hubs:

MRT Station:
The nearest MRT station is located approximately 5 km from the hotel.
Bus Stops:
Several bus stops are located within walking distance of the hotel.
Public Transport Card:
To use the public transport system, you'll need to purchase a public transport card. These cards can be purchased at MRT stations and bus terminals.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Surabaya offers a variety of nearby places to go that are perfect for kids and adults alike. From theme parks to zoos, there's plenty of stuff to see nearby.

Surabaya Zoo (Kebun Binatang Surabaya):
Get up close and personal with a variety of animals at this popular zoo. Distance from hotel: Approximately 8 km. Entry price: Approximately SGD 8.
Suroboyo Carnival Park:
Enjoy thrilling rides and attractions at this amusement park. Distance from hotel: Approximately 12 km. Entry price: Approximately SGD 15.
Kenjeran Beach:
Spend a day at the beach, building sandcastles and enjoying the sea breeze. Distance from hotel: Approximately 15 km. Entry is free.
House of Sampoerna:
Learn about the history of cigarette making at this unique museum. Distance from hotel: Approximately 6 km. Entry is free.
Tunjungan Plaza:
Shop, dine, and catch a movie at this large shopping mall. Distance from hotel: Approximately 4 km. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Bekizaar Hotel Surabaya (Surabaya)

Exploring the local food scene is a must when visiting Surabaya. From nearby dining at cafes and restaurants to indulging in local street food, there's something to satisfy every palate. Here are some recommendations for where to eat near Bekizaar Hotel Surabaya:

Cafes/Restaurants:

Excelso Coffee:
Enjoy a cup of coffee and a light meal at this popular coffee chain.
Bon Ami Restaurant:
Indulge in delicious Indonesian and international cuisine at this well-known restaurant.
McDonald's:
Grab a quick and familiar bite at this fast-food chain.

Local Street Food:

Nasi Goreng:
A classic Indonesian fried rice dish.
Satay:
Grilled skewers of marinated meat served with peanut sauce.
Gado-Gado:
A vegetable salad with peanut sauce dressing.
Soto Ayam:
A flavorful chicken soup with noodles and vegetables.
Rawon:
A rich beef soup with a distinctive black color.

Shopping places near Bekizaar Hotel Surabaya (Surabaya)

Looking for some retail therapy? Surabaya offers a variety of nearby shopping destinations, from malls near hotel to department stores near me. Whether you're looking for souvenirs, fashion, or electronics, you'll find it here.

Tunjungan Plaza:
This large shopping mall features a wide range of shops, restaurants, and entertainment options.
Grand City Mall:
Another popular shopping destination with a variety of international and local brands.
Pasar Atum:
Experience the hustle and bustle of a traditional market at Pasar Atum, where you can find everything from clothing to electronics.

Other Places to Stay Near Bekizaar Hotel Surabaya

If Bekizaar Hotel Surabaya isn't quite what you're looking for, there are plenty of other affordable hotels nearby to choose from. Whether you're seeking a luxurious five star hotels near me or a budget-friendly three star hotel nearby, Surabaya has something for everyone.

Luxury/5–6 Star Hotels Nearby:

Shangri-La Hotel, Surabaya:
Offering luxurious accommodations and world-class amenities.
The Westin Surabaya:
Featuring stylish rooms and a range of dining options.
JW Marriott Hotel Surabaya:
Providing exceptional service and a convenient location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Wyndham Surabaya:
Offering comfortable rooms and a range of facilities.
Hotel Ciputra World Surabaya:
Connected to a shopping mall for added convenience.
Mercure Surabaya Grand Mirama:
Featuring a rooftop pool and a central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Pop! Hotel Gubeng Surabaya:
A budget-friendly option with clean and comfortable rooms.
Amaris Hotel Embong Malang Surabaya:
Offering a convenient location and essential amenities.
Favehotel MEX Surabaya:
Featuring modern rooms and a vibrant atmosphere.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Surabaya is essential for a comfortable and enjoyable experience. With its convenient location, comfortable accommodations, and range of amenities, Bekizaar Hotel Surabaya is a great choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today!

Ready to book your stay at Bekizaar Hotel Surabaya or explore other options in Surabaya? Visit Traveloka to compare prices, read reviews, and find the best deals on hotels. Don't miss out on exclusive discounts and promotions! book cheap hotels in Indonesia and discover cheap hotels nearby for your next adventure.

All facilities in Bekizaar Hotel Surabaya

Bar, Cafe and Lounge

Functional Hall

Lobby

Accommodation Services

Exterior

Public Facilities

Parking
Coffee/tea in lobby
Early check-in
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby

Food and Drinks

Restaurant with AC
A la carte dinner
A la carte lunch
Breakfast
Buffet breakfast
Set menu dinner
Set menu lunch

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Shower
TV

Business Facilities

Business center
Computer station
Meeting facilities
Photocopier
Projector

General

AC
Non-smoking room
Smoking area

Transportation

Car rental
Valet parking

Accessibilty

Accessibility equipment
Accessible parking

Nearby Facilities

Gift shop
Shops

Things to Do

Barbecue
Massage

Connectivity

LAN Internet
Free WiFi

Kids and Pets

Babysitting

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in Bekizaar Hotel Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Bekizaar Hotel Surabaya	96
Number of floors in Bekizaar Hotel Surabaya	8
Another facilities in Bekizaar Hotel Surabaya	Coffee/tea in lobby, Early check-in, 24-hour room service, Breakfast restaurant, Dinner restaurant

Frequently asked question in Bekizaar Hotel Surabaya

What are available facilities at Bekizaar Hotel Surabaya?

There are top facilites at Bekizaar Hotel Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Bekizaar Hotel Surabaya?

The standard check-in time at Bekizaar Hotel Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Bekizaar Hotel Surabaya provide breakfast?

Yes, Bekizaar Hotel Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Bekizaar Hotel Surabaya

Bekizaar Hotel Surabaya has a 3.0-star rating.

How many floors does Bekizaar Hotel Surabaya have?

Bekizaar Hotel Surabaya has 8.

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More Reviews from Other Guests in Bekizaar Hotel Surabaya

Overall Ratings & Reviews Bekizaar Hotel Surabaya

Traveloka (9,083)

Other sources (40)

8.5

Very Good

From 9,083 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.4

Meal

8.1

Location

8.9

Service and Facilites

8.5

People often mention about Bekizaar Hotel Surabaya

All

Distance to City Center (314)

Staff Friendliness (290)

Bedroom (257)

Accessibility (254)

Ambiance (252)

Bathroom (239)

Surroundings (234)

Hotel Area (233)

Check-in/out Time (184)

Taste (175)

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Traveler Reviews Bekizaar Hotel Surabaya

Number of reviews per page

Customer reviews

J***n

Transit

9.4

/10

Reviewed 14 hour(s) ago

The staff is very friendly and the location is very strategic.

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sayoko p.

Staycation

9.6

/10

Reviewed 2 day(s) ago

I like it, just the food, please check the taste level again.

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Y***u

Leisure

9.7

/10

Reviewed 4 day(s) ago

Next time I go to Surabaya, I will stay here again.

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E***y

Leisure

8.5

/10

Reviewed 4 day(s) ago

strategic location close to TP

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Sri N.

8.5

/10

Reviewed 5 day(s) ago

If you go to TP, just walk through the crossing, it's very close and you can go straight into TP 1.

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Accommodation's Reply

03 Jul 2026

Dear Mr. N., Thank you for choosing Bekisar Hotel Surabaya and for taking the time to write a positive review. We are delighted to hear that you appreciated our hotel's excellent location, which provides convenient access to Tunjungan Plaza and TP 1 (just across the pedestrian crossing). Thank you for your compliments. We hope to welcome you back to Bekisar Hotel Surabaya again and provide you with a similarly memorable stay on your next visit. Sincerely, Zainul Afandi, General Manager

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Yoshieana I.

10.0

/10

Reviewed 1 week(s) ago

Really recommend it, if you want to go to TP, just cross the street, no need to go back and forth to grab it. The place is clean, the food is delicious, the service is very friendly.

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Accommodation's Reply

03 Jul 2026

Dear Ms. Yoshiena L., Thank you for your excellent review and feedback about Bekisar Hotel Surabaya. We are delighted to hear that you appreciated our convenient location, which allowed easy access to Tunjungan Plaza without the need for additional transportation. We also appreciate your appreciation for the cleanliness of the room, the taste of the breakfast, and the friendly service from our staff. Your positive review encourages our entire team to continue striving to provide the best possible guest experience. We hope to welcome you back to Bekisar Hotel Surabaya on your next visit. Sincerely, Sainul Afandi, General Manager

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L***a

10.0

/10

Reviewed 1 week(s) ago

Had a delicious breakfast. Friendly staff.

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Accommodation's Reply

03 Jul 2026

Dear Ms. L*a, Thank you for choosing Bekisar Hotel Surabaya and for taking the time to write a positive review. We are delighted to hear that you enjoyed the breakfast and the friendly service from our staff. Your compliments are an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to Bekisar Hotel Surabaya on your next visit. Sincerely, Zainul Afandi, General Manager

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m***h

9.4

/10

Reviewed 2 week(s) ago

Comfortable hotel and close to shopping.

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Accommodation's Reply

03 Jul 2026

Dear Mr./Ms. m*h, Thank you for choosing Bekisar Hotel Surabaya and for taking the time to write a review. We are delighted to hear that you were comfortable during your stay and appreciated our location, which is close to various shopping malls, making it easy for you to enjoy Surabaya's activities. Thank you for your trust. We hope to welcome you back to Bekisar Hotel Surabaya on your next visit. Sincerely, Zainul Affandi, General Manager

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Y***i

9.7

/10

Reviewed 2 week(s) ago

It's close by, but it's so much fun without the hassle. It's super easy to get to everything, top notch 😅

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Accommodation's Reply

03 Jul 2026

Dear Mr./Ms. Y*i, Thank you for choosing Bekisar Hotel Surabaya and for taking the time to share your experience. We are delighted to hear that you appreciated our excellent location, which allows you convenient access to the train station, shopping malls, and food centers around the hotel. Thank you for your compliments. Your review encourages us to continue striving for the best service. We hope to welcome you back to Bekisar Hotel Surabaya on your next visit. Sincerely, Zainul Affandi, General Manager

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l***a

Business

10.0

/10

Reviewed 2 week(s) ago

It's nice, you won't be disappointed.

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Accommodation's Reply

25 Jun 2026

Dear Valued Guest, Thank you for your excellent review and feedback. We are delighted to hear that you enjoyed your stay at Bekisar Hotel Surabaya. Guest satisfaction is our top priority, and your feedback encourages our entire team to continue striving to provide the best service. We hope to welcome you back on your next visit to Surabaya. Sincerely, The Bekisar Hotel Management

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J***o

Transit

8.5

/10

Reviewed 2 week(s) ago

Good, cheap, strategic for stopping in Surabaya.

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Accommodation's Reply

25 Jun 2026

Dear Mr./Ms. J*o, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Bekisar Hotel Surabaya and were satisfied with our excellent location and value for money. We are committed to always providing the best comfort and service to all our guests. We hope to welcome you back again when you visit Surabaya. Sincerely, The Bekisar Hotel Management

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Y***h

Transit

10.0

/10

Reviewed 2 week(s) ago

The hotel is conveniently located in the city center close to shopping and entertainment centers, so it's a great value for money too.

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Accommodation's Reply

25 Jun 2026

Dear Mr./Ms. Y*h, Thank you for choosing Bekisar Hotel Surabaya and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay and appreciated our excellent location in the heart of the city, close to shopping centers and entertainment venues. We especially appreciate your appreciation of the quality of service we provide at a reasonable price. Your review motivates us to continue striving to provide the best service to all our guests. We hope to welcome you back to Bekisar Hotel again in the future. Sincerely, Zainul Affandi, General Manager

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c***o

Business

8.8

/10

Reviewed 2 week(s) ago

The hotel staff is very friendly, and you are given two room keys, making it easy to manage when only one of you is out.

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Accommodation's Reply

23 Jun 2026

Dear Valued Guest, Thank you very much for your review and compliments. We are delighted to hear that you enjoyed the friendliness of our staff during your stay. We were also pleased that the provision of two room key cards added convenience to your activities during your stay. Such positive feedback encourages us to continue striving to provide the best service to all our guests. We hope to welcome you back to Bekisar Hotel Surabaya on your next visit. Sincerely, Sainul Affandi (General Manager)

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Y***h

Transit

10.0

/10

Reviewed 3 week(s) ago

A very pleasant hotel in terms of service and location.

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Accommodation's Reply

23 Jun 2026

Dear Mr./Ms. Y*h, Thank you very much for taking the time to share your valuable feedback and comments regarding Bekisar Hotel Surabaya. We are delighted to hear that you were satisfied with our service and excellent location. Your satisfaction and comfort are our top priority, and your appreciative words are a great encouragement to all our staff to strive for the best service. We hope to welcome you back again. Thank you very much, Zainur Apandi (General Manager)

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Verified Traveler

Leisure

10.0

/10

Reviewed 3 week(s) ago

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2 people find it helpful

Accommodation's Reply

23 Jun 2026

Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the rooms, and the comfort of our amenities. Our excellent location directly opposite Tunjungan Plaza is a great advantage, allowing guests easy access to explore Surabaya and enjoy a wide variety of dining options around the hotel. Thank you for choosing Begisar Hotel as your top choice when visiting Surabaya. We look forward to welcoming you back again in the future. Sincerely, Zainul Afandi (General Manager)

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Hadi S.

Business

8.7

/10

Reviewed 3 week(s) ago

The hotel is strategically located near the mall, the rooms are clean but the breakfast menu needs improvement.

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1 people find it helpful

Accommodation's Reply

23 Jun 2026

Dear Mr. Hadi S., Thank you for taking the time to write a review about your stay at Bekisar Hotel Surabaya. We are delighted to hear that you enjoyed the hotel's excellent location and the cleanliness of your room. We also appreciate your feedback regarding the breakfast menu. We will forward this feedback to the relevant team to use in our evaluation process to improve the variety and quality of our breakfast in the future. We hope to welcome you back to Bekisar Hotel Surabaya again and provide you with an even better experience on your next visit. Sincerely, Sainul Affandi (General Manager)

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S***i

Leisure

10.0

/10

Reviewed 3 week(s) ago

The hotel staff is friendly, the rooms are comfortable.

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1 people find it helpful

Accommodation's Reply

15 Jun 2026

Dear Mr./Ms. S*i, Thank you for your review. We are delighted to know that the friendliness of our staff and the comfort of our rooms provided you with a memorable stay. Your positive review encourages us to continue striving to provide the best service to all our guests. We hope to welcome you back to Bekisar Hotel Surabaya on your next visit. Sincerely, Zainul Afandi, General Manager

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H***y

9.4

/10

Reviewed 4 week(s) ago

The staff is friendly, I happened to get a room near the housekeeping room so it was a bit noisy.

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2 people find it helpful

Accommodation's Reply

15 Jun 2026

Dear Mr./Ms. H*y, Thank you for taking the time to review your stay at Bekisar Hotel Surabaya. We are delighted that you enjoyed the friendly service from our staff. However, we apologize for the inconvenience you experienced regarding the noise surrounding your room. We will take your feedback into consideration to evaluate and improve guest comfort during your stay. Thank you for your feedback. We hope to welcome you back again for an even better stay in the future. Sincerely, Zainul Afandi, General Manager

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E***a

Transit

10.0

/10

Reviewed 4 week(s) ago

The hotel's location is very strategic because it is in the city center and directly across from Tunjungan Plaza. I checked in at 9:00 PM and the staff was very friendly. I requested a twin bed room and the room was very comfortable, although there was an issue with the AC not being able to turn on due to a problem with the AC remote, but it was handled well by the technician team. What I liked most was the buffet for breakfast, honestly the food was really delicious 😍. Recommended to stay here 👐

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Accommodation's Reply

15 Jun 2026

Dear Valued Guest, Mr./Ms. E*a, Thank you for your kind and detailed review of your stay at Bekisar Hotel Surabaya. We are delighted to hear that you enjoyed the hotel's central location, the friendliness of our staff upon check-in, and the comfort of your room. We appreciate your understanding regarding the air conditioning remote control issue and are pleased to know that our maintenance team successfully resolved it. Furthermore, we are pleased to hear that you enjoyed our breakfast. Your compliments on the quality and taste of our food are an encouragement to our team to continue striving for the best service. Thank you for your feedback. We hope to welcome you back to Bekisar Hotel Surabaya on your next stay. Sincerely, Zainul Afandi, General Manager

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J***E

Business

8.8

/10

Reviewed 4 week(s) ago

The location is strategic, right in front of Tunjungan Plaza 3

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Accommodation's Reply

12 Jun 2026

Dear Mr./Ms. J*E, Thank you for your review. We are delighted to hear that you enjoyed the excellent location of Bekisar Hotel Surabaya in the Tunjungan area and its proximity to Tunjungan Plaza 3. Our central location allows guests easy access to shopping, restaurants, and various attractions in Surabaya. We hope to welcome you back again next time. ❤️ Sincerely, Sainul Afandi, General Manager

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