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Traveloka (7,761)

Other sources (36)

8.5

Very Good

From 7,761 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.8

Service and Facilites

8.5

People often mention about Bekizaar Hotel Surabaya

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Distance to City Center (215)

Staff Friendliness (203)

Accessibility (178)

Bedroom (178)

Ambiance (174)

Bathroom (166)

Hotel Area (160)

Surroundings (159)

Check-in/out Time (134)

Taste (125)

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Traveler Reviews Bekizaar Hotel Surabaya

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Customer reviews

S***a

9.7

/10

Reviewed 18 hour(s) ago

Thank God, for my first experience staying at Bekizaar Hotel, it was really comfortable, with friendly staff, easy facilities and other supporting facilities, and the cleanliness was really great. I highly recommend coming here again. Thank you to all parties.

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I Dewa M. S. D. P.

Leisure

9.7

/10

Reviewed 1 day(s) ago

Good service staff, strategic location.

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y***i

Business

8.5

/10

Reviewed 5 day(s) ago

Just across the street from TP Mall. It's cheap and cheerful.

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Nadiah b. M. A.

8.8

/10

Reviewed 5 day(s) ago

Good location opposite mall & near to Gubeng. Cleanliness need to improve, i dont think they mopped the room, very dusty.

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Edy

Staycation

8.8

/10

Reviewed 1 week(s) ago

Spacious and clean rooms and close to Tunjungan Plaza.

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1 people find it helpful

Accommodation's Reply

10 Sep 2025

Dear Mr. Edy S, Thank you for your review of Bekizaar Hotel Surabaya. Your feedback will help us make improvements in the future. We hope you will stay with us again, and we will be sure to provide you with the best service. Best regards, Zainul Afandi. (General Manager)

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A***g

8.5

/10

Reviewed 1 week(s) ago

Enough for a staycation in the city center.

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Accommodation's Reply

10 Sep 2025

Dear Mr./Mrs. A*g, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again and we will definitely provide the best service. Best regards, Zainul Afandi. (General Manager)

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N***i

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel staff is friendly, the check-in process is fast, the rooms are clean and comfortable, close to Tunjungan Plaza.

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Accommodation's Reply

10 Sep 2025

Dear Mr./Mrs. N*i, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again and we will definitely provide the best service. Best regards, Zainul Afandi. (General Manager)

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e***o

Staycation

9.4

/10

Reviewed 2 week(s) ago

Muasok anyway, enter polll friendly staff

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Accommodation's Reply

10 Sep 2025

Dear Mr./Mrs. E*o, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again and we will definitely provide the best service. Best regards, Zainul Afandi. (General Manager)

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apersi k.

Business

10.0

/10

Reviewed 2 week(s) ago

Overall, a great stay at the Hotel Bekizzar Surabaya, located opposite Tunjungan Plaza Surabaya, is just a 5-minute walk. The hotel is clean, the food is varied, and the staff is friendly. It's great.

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1 people find it helpful

Accommodation's Reply

10 Sep 2025

Dear Mr./Mrs. Apersi, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay again and we will be sure to provide the best service. Best regards, Zainul Afandi. (General Manager)

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H***h

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel staff was very friendly, helpful with the check-in and check-out process.

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Accommodation's Reply

10 Sep 2025

Dear Mr./Mrs. H*h, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again and we will definitely provide the best service. Best regards, Zainul Afandi. (General Manager)

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I***E

10.0

/10

Reviewed 2 week(s) ago

Great, but the room feels a bit cramped, but I'm satisfied with the service from the staff and the restaurant is top notch.

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Accommodation's Reply

10 Sep 2025

Dear Mr./Mrs. I*E, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again and we will definitely provide the best service. Best regards, Zainul Afandi. (General Manager)

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Purwadi P.

10.0

/10

Reviewed 2 week(s) ago

Thank you Bekizar, the staff is friendly and kind.

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Accommodation's Reply

10 Sep 2025

Dear Mr. Purwadi P., Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make further improvements in the future. We hope you will stay with us again, and we will be sure to provide you with the best service possible. Best regards, Zainul Afandi. (General Manager)

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Daughter M.

10.0

/10

Reviewed 3 week(s) ago

The food is delicious, the staff is friendly and nice.. Near the shopping center.. Right in front of TP..

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Accommodation's Reply

10 Sep 2025

Dear Mr./Mrs. Daughter M, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again, and we will certainly provide the best service. Best regards, Zainul Afandi. (General Manager)

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J***E

Business

10.0

/10

Reviewed 3 week(s) ago

The room is comfortable for its class, clean and the food is also delicious.

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1 people find it helpful

Accommodation's Reply

28 Aug 2025

Dear Mr./Mrs. J*E, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again and we will definitely provide the best service. Best regards, Zainul Afandi. (General Manager)

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A***s

Leisure

8.5

/10

Reviewed 3 week(s) ago

The hotel staff who served me were friendly.

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Accommodation's Reply

28 Aug 2025

Dear Mr./Mrs. A*s. Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again and we will definitely provide the best service. Best regards, Zainul Afandi. (General Manager)

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Willem R. L.

Business

8.5

/10

Reviewed 3 week(s) ago

Strategic location near shopping areas, very friendly prices for ordering via the app.

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Accommodation's Reply

28 Aug 2025

Dear Mr. Willem R. L., Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make further improvements in the future. We hope you will stay with us again, and we will be sure to provide you with the best service. Best regards, Zainul Afandi. (General Manager)

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darsini k.

9.6

/10

Reviewed 4 week(s) ago

Friendly staff, comfortable enough for a single person

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Accommodation's Reply

28 Aug 2025

Dear Mrs. Darsini, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay again and we will be sure to provide the best service. Best regards, Zainul Afandi. (General Manager)

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M SYAHID

8.5

/10

Reviewed 4 week(s) ago

Easy to reach because it is in the center of Surabaya city, the place is clean and comfortable.

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Accommodation's Reply

28 Aug 2025

Dear Mr. M Syahid, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay again, and we will be sure to provide you with the best service. Best regards, Zainul Afandi. (General Manager)

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m***d

9.4

/10

Reviewed 4 week(s) ago

Super strategic location, nice staff, comfortable rooms for resting

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Accommodation's Reply

28 Aug 2025

Dear Mr./Ms. M*d, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again, and we will be sure to provide you with the best service. Best regards, Zainul Afandi. (General Manager)

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F***r

Leisure

8.5

/10

Reviewed 4 week(s) ago

The hotel staff was friendly and helpful at check-in and check-out.

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Accommodation's Reply

28 Aug 2025

Dear Mr./Mrs. F*r, Thank you for your review of Bekizaar Hotel Surabaya. Your review will help us make improvements in the future. We hope you will stay with us again and we will definitely provide the best service. Best regards, Zainul Afandi. (General Manager)

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