Have a wonderful day, madam! Thank you for your review and compliments. We are delighted to hear that you were impressed with the cleanliness of the hotel, the friendliness of the staff, and the comfort of your stay. We apologize for the inconvenience caused by the noise from the adjacent room, which disturbed your and your husband's rest. Your feedback is invaluable and will be taken into consideration to improve the comfort of all our guests. We hope to welcome you back again for an even better stay. Sincerely, Agus Suhendro, Front Office Manager

Amazing day, thank you for your wonderful review. We are delighted to hear that you had a pleasant stay with us in Surabaya. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Best Regards, Agus Suhendro Front Office Manager

It was a wonderful day! Thank you for your review and compliments. We are delighted to hear that our staff and technicians responded quickly and assisted you throughout your stay. We hope to welcome you back again on your next visit. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for your review and compliments. We are delighted to hear that our staff and technicians responded quickly and were very helpful during your stay. We hope to welcome you back again on your next visit. Sincerely, Agus Suhendro, Front Office Manager

Amazing day, thank you for sharing your feedback with us. We are pleased to know that you had an overall good stay. However, we sincerely apologize for your check-out experience and that you left a personal belonging behind. Your comments have been shared with our team to reinforce our lost-and-found procedures and to improve our attentiveness during the departure process. We also appreciate your feedback regarding the lobby area and our service. Your input is valuable and will help us improve the overall guest experience. We hope to have the opportunity to welcome you back and provide you with a much better stay. Best Regards, Agus Suhendro Front Office Manager

Have a great day! Thank you for your kind review and trust. We are delighted to hear that you were satisfied with the hotel's excellent location and the service we provided. Thank you for your support. We hope to welcome you back again on your next visit. Sincerely, Agus Suhendro, Front Office Manager

Amazing day, Thank you for taking the time to share your feedback. We sincerely apologize that the room size and your check-in experience did not meet your expectations. Please rest assured that your comments have been shared with our team for improvement. We truly appreciate your kind words about our Friday morning staff, and we will be pleased to share your recognition with them. We hope to have the opportunity to welcome you back and provide you with a much better stay in the future. Best Regards, Agus Suhendro Front Office Manager

Have a great day! We are delighted to hear that you enjoyed the cleanliness of the hotel, the comfort of the rooms, and the friendliness of our staff. We hope to welcome you back again and provide you with a similarly memorable stay. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed the hotel's excellent location, the cleanliness and comfort of the rooms, the friendliness of the staff, and the variety of food we offered. We hope to welcome you back for another pleasant stay. Sincerely, Agus Suhendro, Front Office Manager

Amazing day, Thank you for your wonderful review. We are delighted to hear that you enjoyed our spacious room, comfortable bed, well-designed bathroom, and the convenience of the in-room microwave and food delivery service. Your kind words mean a lot to us, and we truly look forward to welcoming you back for another enjoyable stay. Best Regards, Agus Suhendro Front Office Manager

Have a great day! Thank you for your wonderful review. We are delighted to hear that you enjoyed the comfort of the rooms, the cleanliness of the hotel, the family-friendly atmosphere, and the relaxing experience at Angringan with live music. We are proud to have provided you with a memorable experience, and we hope to welcome you back again as your first choice when visiting Surabaya. Sincerely, Agus Suhendro, Front Office Manager

Have a wonderful day, Ayu! Thank you for your positive review. We are delighted to hear that you enjoyed the comfort of the room, the friendliness of the staff, and the well-functioning facilities throughout your stay. We hope to welcome you back again and provide you with a similarly memorable stay. Sincerely, Agus Suhendro, Front Office Manager

Have a great day! Thank you for taking the time to write a review. We are glad to hear you enjoyed your stay. We apologize for the issue with the hot water you experienced. We have forwarded your feedback to the relevant team for immediate action. We hope to welcome you back again for an even better experience. Sincerely, Agus Suhendro, Front Office Manager

Have a wonderful day, Dian. Thank you for your positive review. We are delighted to hear that you enjoyed the hotel's excellent location and the friendliness of the reception team. We hope to welcome you back on your next stay. Sincerely, Agus Suhendro, Reception Manager

We wish you a wonderful day, Mr. Yani. Thank you for choosing our hotel every time you visit Surabaya. We are delighted to hear that you enjoyed your comfortable stay, the excellent location, and the cool, relaxing atmosphere of the hotel. We hope to welcome you and your family back again on your next visit, and we wish your son/daughter good luck at the Olympic Games. Sincerely, Agus Suhendro, Head of Reception.

We hope you have a wonderful day, Mr. Sakhalin. Thank you for your excellent review. We are delighted to hear that you enjoyed the cleanliness, orderliness, and fragrant atmosphere of our hotel, and that you had a great experience at a reasonable price. We hope to welcome you back again when you visit Surabaya. Sincerely, Agus Suhendro, Front Office Manager.

We wish you a wonderful day, Mr. Paulus. Thank you for your trust and loyalty in choosing our hotel every year. We are delighted to hear that you enjoyed our excellent location, friendly staff, and varied breakfast menu. Thank you for your feedback. We sincerely hope to welcome you back again next time. Sincerely, Agus Suhendro, Front Office Manager

We hope you have a great day, Rizki. Thank you for your positive review. We are delighted to hear that you enjoyed the cleanliness and comfort of the room, as well as the hotel's excellent location. We hope to welcome you back for your next stay. Sincerely, Agus Suhendro, Front Office Manager.