Grand Darmo Suite by AMITHYA

Hotels
Preferred Partner Plus
All-star Accommodation
8.3
/10
Very Good
11,107 reviews

What Guests Say About Their Stay

Room Space (350)
Staff Friendliness (346)
Distance To City Center (340)
Surroundings (321)

i***i

9.7
/ 10
The hotel was very comfortable and clean, and all the service was excellent, friendly, and pleasant. I would stay here again if I were to return to Surabaya. Thank you to all the hotel staff. I wish you continued health and continued enthusiasm for your work.
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a***s

10.0
/ 10
- Strategic location: This hotel is located in the city center, making it easy for me to access tourist attractions and culinary delights. - Clean and comfortable room: This hotel room is very clean and comfortable, with complete and modern facilities. - Friendly service: The hotel staff are very friendly and helpful, making me feel at home. - Delicious breakfast: The breakfast at this hotel is very delicious and has quite a lot of variety. - Complete facilities: This hotel has complete facilities, such as free Wi-Fi, a swimming pool, and a fitness center.
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Sheila O.

10.0
/ 10
The staff is very friendly, the car is assisted by valet parking so it's not difficult to find parking, the room is super spacious, the food is best, the swimming pool is kids friendly... Highly recommended 👍
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Noer H.

10.0
/ 10
The staff was very friendly, the rooms were spacious and very clean. The food was also delicious. I will definitely stay here again next time.
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Diah A. S.

9.7
/ 10
Check-in was on time at 2 PM. The connecting room was as requested. The cleanliness and comfort of the room were excellent. The images on this platform and the actual room were very accurate, and you could see the city lights of Surabaya. The hotel staff were friendly and ready to help. Highly recommended for traveling with a large family, especially those with children. I will stay here again on my next trip.
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In the Area
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Jl. Progo No. 1-3, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located next to Park
Direct City View
+2 more
note: hotel was previously named Grand Darmo Suite Grand Darmo Suite by AMITHYA is a hotel is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Grand Darmo Suite by AMITHYA

Jl. Progo No. 1-3, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241
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Lobby Grand Darmo Suite by AMITHYA
Exterior 2 Grand Darmo Suite by AMITHYA

Discover More About Grand Darmo Suite by AMITHYA

note: hotel was previously named Grand Darmo Suite

Location


Grand Darmo Suite by AMITHYA is a hotel is located at Wonokromo.

About Grand Darmo Suite by AMITHYA

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Darmo Suite by AMITHYA.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Grand Darmo Suite by AMITHYA provides a pleasant accommodation for your stay.

From business event to corporate gathering, Grand Darmo Suite by AMITHYA provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Darmo Suite by AMITHYA, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Grand Darmo Suite by AMITHYA is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Darmo Suite by AMITHYA exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Darmo Suite by AMITHYA is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Grand Darmo Suite by AMITHYA.

All facilities in Grand Darmo Suite by AMITHYA

Bar, Cafe and Lounge Grand Darmo Suite by AMITHYA
Bar, Cafe and Lounge
Swimming Pool Grand Darmo Suite by AMITHYA
Swimming Pool
Fitness Center Grand Darmo Suite by AMITHYA
Fitness Center
Functional Hall Grand Darmo Suite by AMITHYA
Functional Hall
Common Space Grand Darmo Suite by AMITHYA
Common Space

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • Bar
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Poolside bar
  • Pub
  • Set menu lunch
  • Snacks
  • Snack bar
  • Vegetarian meal

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Microwave
  • Minibar
  • Shower
  • TV

Transportation

  • Area shuttle
  • Car rental
  • Secure parking
  • Shopping center shuttle
  • Valet parking

Things to Do

  • Fitness center
  • Indoor pool
  • Massage
  • Spa
  • TV lounge

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Accessibilty

  • Accessible parking
  • Accessible path of travel

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Internet point
  • Free WiFi

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Grand Darmo Suite by AMITHYA

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Gym, Lobby, Lounge, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-1-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Darmo Suite by AMITHYA
168
Number of floors in Grand Darmo Suite by AMITHYA
15
Another facilities in Grand Darmo Suite by AMITHYA
Bellhop, Concierge, Doorman, Early Check-in, Front desk

Frequently asked question in Grand Darmo Suite by AMITHYA

What are available facilities at Grand Darmo Suite by AMITHYA?
There are top facilites at Grand Darmo Suite by AMITHYA such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Darmo Suite by AMITHYA?
The standard check-in time at Grand Darmo Suite by AMITHYA is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Darmo Suite by AMITHYA provide breakfast?
Yes, Grand Darmo Suite by AMITHYA provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Darmo Suite by AMITHYA?
Grand Darmo Suite by AMITHYA is a 4.0-star hotel.
How many floors does Grand Darmo Suite by AMITHYA have?
Grand Darmo Suite by AMITHYA has 15 floors.
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More Reviews from Other Guests in Grand Darmo Suite by AMITHYA

Overall Ratings & Reviews Grand Darmo Suite by AMITHYA

Traveloka (11,052)
Other sources (55)
8.4
Very Good
From 11,052 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.7

Service and Facilites

8.4

People often mention about Grand Darmo Suite by AMITHYA
All
Room Space (225)
Bedroom (214)
Staff Friendliness (211)
Surroundings (202)
Distance to City Center (200)
Ambiance (191)
Bathroom (169)
Accessibility (165)
Hotel Area (165)
Taste (147)
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Traveler Reviews Grand Darmo Suite by AMITHYA

Number of reviews per page
20
40
Customer reviews
a***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Good ambiance and comfort to stay over here
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It was nice staying here. Clean room, spacious room. Friendly staff
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D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Booked 2 rooms with my fiancee's family. All staff was friendly, the breakfast was good. Room is clean.
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C***a
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 day(s) ago
The room is quite spacious, but the maintenance is lacking. I got a room with broken tiles in the corners. The bathroom lights were dim, the kettle lid was loose, and the card holder in the room was also loose. The AC wasn't cold enough for Surabaya's temperature, in my opinion. And the bathroom shower is only upstairs, so it's a bit of a hassle if you just use it to wash your feet. You have to wait a while for hot water. The location is close to everything.
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1 people find it helpful
Titin S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
always stay here with a happy heart
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D***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
The service here is very friendly, and although the hotel is old, it's quite clean. I left my entertainment card, but I received no response from the hotel despite several calls.
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1 people find it helpful
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yano a.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The staff are very friendly and helpful during check in & check out process, the location is very strategic and the food is delicious.
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D***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 day(s) ago
I am surprised by the room insulations (compared to the same rate category). Rain showers are really good: water pressure, etc. The location is very strategic. Breakfast was okay, tastes great but has limited options. But that is the standard of this level of hotel.
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geni s. a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Easy hotel access and quite spacious rooms with large beds
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Y***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
As a suggestion, it would be even better if there was hand soap at the sink.
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Pandji K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything is okay, it's just a shame the TV isn't a smart TV yet, hopefully it will be updated soon.
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Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your feedback. We greatly appreciate your attention and suggestions. The TVs in the rooms are not currently smart TVs, but your feedback is important to us for the future improvement of our facilities. We hope to provide you with an even better experience on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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L***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Highly recommended.... A charming and comfortable experience. Spacious, clean rooms with complete amenities. The first time I entered the hotel room, there was... sooo wow... I will definitely come back for a second time and beyond.
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2 people find it helpful
Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your positive review. We are delighted to hear that your stay was pleasant and comfortable, and that our spacious and clean rooms and facilities made a great first impression. Your feedback is a great inspiration for our entire team to continue providing the best service. We hope to welcome you back again for your second and future stays. Sincerely, Agus Suhendro, Front Office Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The room is nice and big, there is also a microwave, suitable for families.
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Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed our spacious room and microwave, which made it comfortable and suitable for a family stay. We hope to welcome you and your family back again on your next stay for a similarly memorable experience. Sincerely, Agus Suhendro, Front Office Manager
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Y***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good location, friendly, okay room
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1 people find it helpful
Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed the hotel's location, friendly service, and the comfort of our rooms. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Agus Suhendro, Front Office Manager
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, can join CFD on Sunday. Friendly service. Spacious rooms. Really great stay here. Thank you.
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1 people find it helpful
Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your wonderful review. We are delighted to hear that the hotel's location made it convenient for you to enjoy your CFD activities on Sunday, and that the friendly service and spacious rooms added to your comfort throughout your stay. Your compliments encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back again next time. Sincerely, Agus Suhendro, Front Office Manager
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d***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, spacious rooms, friendly service.
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Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed the excellent location, spacious rooms, and friendly service from our team. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Agus Suhendro, Front Office Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The food is delicious, the staff is friendly, the rooms are also comfortable, but there is a creaking sound on the floor.
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Accommodation's Reply
05 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed our food, the friendliness of our staff, and the comfort of your room. We appreciate your feedback regarding the noisy floor. We will forward this to the relevant team for immediate inspection and repair so that we can further improve guest comfort. We look forward to welcoming you back in the future and providing you with an even better stay experience. Thank you for choosing us. Sincerely, Agus Suhendro, Front Office Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean swimming pool, kids friendly environment
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Accommodation's Reply
05 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed the cleanliness of the pool and the child-friendly atmosphere of the hotel. We are committed to maintaining the comfort and safety of the hotel grounds at all times so that all guests, including families with children, can have a happy and relaxing stay. We hope to welcome you and your family back again in the future. Thank you for choosing us as your accommodation. 😊 Sincerely, Agus Suhendro, Front Office Manager
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Asyera R. P.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 4 week(s) ago
I've stayed at the Grand Darmo several times and have never had any issues, so I'm quite confident in the quality of this hotel. A few days ago, I booked three rooms and were all on the same floor, which was very convenient. However, one of our rooms (no. 7201, if I'm not mistaken, in front of the elevator) had a serious problem with the door handle. The door wouldn't open from either the outside or the inside. My husband reported it to the front desk, and a technician came to force the door open. The door was jammed from the start, so we had to force it open. After the repair, the door jammed again and wouldn't open again. We contacted the front desk again, and the technician came back to fix it. The technician had been back and forth to our room about three or four times since check-in to fix the door handle issue. When I asked if there was a solution, such as moving rooms, we were told that other rooms were full. Even though the OTA still showed available rooms. Okay, no problem, as long as the door issue doesn't continue, I thought. The worst part was, the next morning, when I had to take my child to an early event, I left my phone in the room and couldn't open the door from the outside. The receptionist helped me go upstairs, but it still wouldn't open, requiring a manual key and more technician assistance. Even when I left the room, the technician was still working on repairs. Unfortunately, my husband wasn't offered a room change until the next morning at reception, after all this had happened. This offer felt too late, considering the problem had been recurring since check-in. This experience was quite unfortunate: my child was late for the event, and the whole family panicked early in the morning, having to use a motorbike taxi to take the child to the venue. Hopefully, in the future, the hotel can ensure the room is truly ready for use and provide a quicker solution for customer convenience.
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Accommodation's Reply
05 Mar 2026
Hello, thank you for taking the time to share your experience staying at Grand Darmo Hotel. We greatly appreciate your trust in choosing our hotel as your accommodation. First, we apologize for the inconvenience you and your family experienced regarding the door handle issue in your room. We understand this situation caused significant inconvenience, especially when maintenance personnel had to come multiple times and the problem recurred. We are sorry for the impact this had on you, particularly during your busy mornings and causing delays in getting your children to work. Your feedback is very important to us. We have forwarded this matter to the relevant teams, especially the engineering and front desk teams, to thoroughly inspect the room before it is used by other guests. We will improve our internal coordination to be able to provide alternative options, such as room changes, more quickly when the same problem occurs again. We apologize again for this unpleasant experience. We hope to welcome you and your family back in the future with even better service. Sincerely, Agus Suhendro, Front Desk Manager
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A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Strategic location in the city center
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Accommodation's Reply
05 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that our hotel's excellent location in the heart of the city made your stay very convenient. We hope to welcome you back again on your next stay and provide you with another memorable experience. Sincerely, Agus Suhendro, Front Office Manager
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Bedroom 4 Grand Darmo Suite by AMITHYA

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Darmo Suite by AMITHYA

Traveloka (11,052)
Other sources (55)
8.4
Very Good
From 11,052 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.1

Location

8.7

Service and Facilites

8.4

People often mention about Grand Darmo Suite by AMITHYA
All
Room Space (225)
Bedroom (214)
Staff Friendliness (211)
Surroundings (202)
Distance to City Center (200)
Ambiance (191)
Bathroom (169)
Accessibility (165)
Hotel Area (165)
Taste (147)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Darmo Suite by AMITHYA

Number of reviews per page
20
40
Customer reviews
a***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Good ambiance and comfort to stay over here
Find this review helpful?
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
It was nice staying here. Clean room, spacious room. Friendly staff
Find this review helpful?
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Booked 2 rooms with my fiancee's family. All staff was friendly, the breakfast was good. Room is clean.
Find this review helpful?
C***a
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 4 day(s) ago
The room is quite spacious, but the maintenance is lacking. I got a room with broken tiles in the corners. The bathroom lights were dim, the kettle lid was loose, and the card holder in the room was also loose. The AC wasn't cold enough for Surabaya's temperature, in my opinion. And the bathroom shower is only upstairs, so it's a bit of a hassle if you just use it to wash your feet. You have to wait a while for hot water. The location is close to everything.
Read More
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1 people find it helpful
Titin S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
always stay here with a happy heart
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D***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 day(s) ago
The service here is very friendly, and although the hotel is old, it's quite clean. I left my entertainment card, but I received no response from the hotel despite several calls.
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1 people find it helpful
Profile Picture
yano a.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The staff are very friendly and helpful during check in & check out process, the location is very strategic and the food is delicious.
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D***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 day(s) ago
I am surprised by the room insulations (compared to the same rate category). Rain showers are really good: water pressure, etc. The location is very strategic. Breakfast was okay, tastes great but has limited options. But that is the standard of this level of hotel.
Find this review helpful?
geni s. a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Easy hotel access and quite spacious rooms with large beds
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Y***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
As a suggestion, it would be even better if there was hand soap at the sink.
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Profile Picture
Pandji K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Everything is okay, it's just a shame the TV isn't a smart TV yet, hopefully it will be updated soon.
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Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your feedback. We greatly appreciate your attention and suggestions. The TVs in the rooms are not currently smart TVs, but your feedback is important to us for the future improvement of our facilities. We hope to provide you with an even better experience on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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L***s
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Highly recommended.... A charming and comfortable experience. Spacious, clean rooms with complete amenities. The first time I entered the hotel room, there was... sooo wow... I will definitely come back for a second time and beyond.
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2 people find it helpful
Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your positive review. We are delighted to hear that your stay was pleasant and comfortable, and that our spacious and clean rooms and facilities made a great first impression. Your feedback is a great inspiration for our entire team to continue providing the best service. We hope to welcome you back again for your second and future stays. Sincerely, Agus Suhendro, Front Office Manager
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The room is nice and big, there is also a microwave, suitable for families.
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Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed our spacious room and microwave, which made it comfortable and suitable for a family stay. We hope to welcome you and your family back again on your next stay for a similarly memorable experience. Sincerely, Agus Suhendro, Front Office Manager
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Y***f
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Good location, friendly, okay room
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1 people find it helpful
Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed the hotel's location, friendly service, and the comfort of our rooms. We hope to welcome you back on your next stay and provide you with a similarly memorable experience. Sincerely, Agus Suhendro, Front Office Manager
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d***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, can join CFD on Sunday. Friendly service. Spacious rooms. Really great stay here. Thank you.
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1 people find it helpful
Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your wonderful review. We are delighted to hear that the hotel's location made it convenient for you to enjoy your CFD activities on Sunday, and that the friendly service and spacious rooms added to your comfort throughout your stay. Your compliments encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back again next time. Sincerely, Agus Suhendro, Front Office Manager
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d***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Strategic location, spacious rooms, friendly service.
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Accommodation's Reply
15 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed the excellent location, spacious rooms, and friendly service from our team. We hope to welcome you back on your next stay and provide you with an even better experience. Sincerely, Agus Suhendro, Front Office Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The food is delicious, the staff is friendly, the rooms are also comfortable, but there is a creaking sound on the floor.
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Accommodation's Reply
05 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed our food, the friendliness of our staff, and the comfort of your room. We appreciate your feedback regarding the noisy floor. We will forward this to the relevant team for immediate inspection and repair so that we can further improve guest comfort. We look forward to welcoming you back in the future and providing you with an even better stay experience. Thank you for choosing us. Sincerely, Agus Suhendro, Front Office Manager
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M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean swimming pool, kids friendly environment
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Accommodation's Reply
05 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that you enjoyed the cleanliness of the pool and the child-friendly atmosphere of the hotel. We are committed to maintaining the comfort and safety of the hotel grounds at all times so that all guests, including families with children, can have a happy and relaxing stay. We hope to welcome you and your family back again in the future. Thank you for choosing us as your accommodation. 😊 Sincerely, Agus Suhendro, Front Office Manager
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Asyera R. P.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 4 week(s) ago
I've stayed at the Grand Darmo several times and have never had any issues, so I'm quite confident in the quality of this hotel. A few days ago, I booked three rooms and were all on the same floor, which was very convenient. However, one of our rooms (no. 7201, if I'm not mistaken, in front of the elevator) had a serious problem with the door handle. The door wouldn't open from either the outside or the inside. My husband reported it to the front desk, and a technician came to force the door open. The door was jammed from the start, so we had to force it open. After the repair, the door jammed again and wouldn't open again. We contacted the front desk again, and the technician came back to fix it. The technician had been back and forth to our room about three or four times since check-in to fix the door handle issue. When I asked if there was a solution, such as moving rooms, we were told that other rooms were full. Even though the OTA still showed available rooms. Okay, no problem, as long as the door issue doesn't continue, I thought. The worst part was, the next morning, when I had to take my child to an early event, I left my phone in the room and couldn't open the door from the outside. The receptionist helped me go upstairs, but it still wouldn't open, requiring a manual key and more technician assistance. Even when I left the room, the technician was still working on repairs. Unfortunately, my husband wasn't offered a room change until the next morning at reception, after all this had happened. This offer felt too late, considering the problem had been recurring since check-in. This experience was quite unfortunate: my child was late for the event, and the whole family panicked early in the morning, having to use a motorbike taxi to take the child to the venue. Hopefully, in the future, the hotel can ensure the room is truly ready for use and provide a quicker solution for customer convenience.
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Accommodation's Reply
05 Mar 2026
Hello, thank you for taking the time to share your experience staying at Grand Darmo Hotel. We greatly appreciate your trust in choosing our hotel as your accommodation. First, we apologize for the inconvenience you and your family experienced regarding the door handle issue in your room. We understand this situation caused significant inconvenience, especially when maintenance personnel had to come multiple times and the problem recurred. We are sorry for the impact this had on you, particularly during your busy mornings and causing delays in getting your children to work. Your feedback is very important to us. We have forwarded this matter to the relevant teams, especially the engineering and front desk teams, to thoroughly inspect the room before it is used by other guests. We will improve our internal coordination to be able to provide alternative options, such as room changes, more quickly when the same problem occurs again. We apologize again for this unpleasant experience. We hope to welcome you and your family back in the future with even better service. Sincerely, Agus Suhendro, Front Desk Manager
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A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Strategic location in the city center
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Accommodation's Reply
05 Mar 2026
Have a great day! Thank you for your review. We are delighted to hear that our hotel's excellent location in the heart of the city made your stay very convenient. We hope to welcome you back again on your next stay and provide you with another memorable experience. Sincerely, Agus Suhendro, Front Office Manager
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