Grand Darmo Suite by AMITHYA

Hotels
Preferred Partner Plus
All-star Accommodation
8.3
/10
Very Good
11,310 reviews

What Guests Say About Their Stay

Staff Friendliness (416)
Room Space (413)
Distance To City Center (403)
Bedroom (378)

Alfafa K. S.

10.0
/ 10
The hotel staff was very friendly and helpful. I checked in with a twin-bed room the first time, but was immediately moved to a single-bed room the next day and helped move my luggage since I was out of the hotel. The breakfast was comprehensive and delicious, definitely worth trying, and the price was very reasonable for the experience and quality.
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wilda j.

10.0
/ 10
Spacious bedroom, we do have a good view as requested. Very nice and amazing stay, we'll choose this accommodation again in the future.

i***i

9.7
/ 10
The hotel was very comfortable and clean, and all the service was excellent, friendly, and pleasant. I would stay here again if I were to return to Surabaya. Thank you to all the hotel staff. I wish you continued health and continued enthusiasm for your work.
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a***s

10.0
/ 10
- Strategic location: This hotel is located in the city center, making it easy for me to access tourist attractions and culinary delights. - Clean and comfortable room: This hotel room is very clean and comfortable, with complete and modern facilities. - Friendly service: The hotel staff are very friendly and helpful, making me feel at home. - Delicious breakfast: The breakfast at this hotel is very delicious and has quite a lot of variety. - Complete facilities: This hotel has complete facilities, such as free Wi-Fi, a swimming pool, and a fitness center.
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Sheila O.

10.0
/ 10
The staff is very friendly, the car is assisted by valet parking so it's not difficult to find parking, the room is super spacious, the food is best, the swimming pool is kids friendly... Highly recommended 👍
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In the Area
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Jl. Progo No. 1-3, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
Located next to Park
Direct City View
+2 more
note: hotel was previously named Grand Darmo Suite Grand Darmo Suite by AMITHYA is a hotel is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Temperature Check

What's around Grand Darmo Suite by AMITHYA

Jl. Progo No. 1-3, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60241
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Lobby Grand Darmo Suite by AMITHYA
Exterior 2 Grand Darmo Suite by AMITHYA

Discover More About Grand Darmo Suite by AMITHYA

note: hotel was previously named Grand Darmo Suite

Location


Grand Darmo Suite by AMITHYA is a hotel is located at Wonokromo.

About Grand Darmo Suite by AMITHYA

Grand Darmo Suite by AMITHYA is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Grand Darmo Suite by AMITHYA provides a pleasant accommodation for your stay.

For you, travelers who wish to travel comfortably on a budget, Grand Darmo Suite by AMITHYA is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, Grand Darmo Suite by AMITHYA provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grand Darmo Suite by AMITHYA, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Grand Darmo Suite by AMITHYA.

If you plan to have a long-term stay, staying at Grand Darmo Suite by AMITHYA is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Grand Darmo Suite by AMITHYA is suitable for you who value privacy during your stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Darmo Suite by AMITHYA exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Grand Darmo Suite by AMITHYA is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Grand Darmo Suite by AMITHYA.

All facilities in Grand Darmo Suite by AMITHYA

Bar, Cafe and Lounge Grand Darmo Suite by AMITHYA
Bar, Cafe and Lounge
Swimming Pool Grand Darmo Suite by AMITHYA
Swimming Pool
Fitness Center Grand Darmo Suite by AMITHYA
Fitness Center
Functional Hall Grand Darmo Suite by AMITHYA
Functional Hall
Common Space Grand Darmo Suite by AMITHYA
Common Space

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Early Check-in
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • Bar
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Cafe
  • Poolside bar
  • Pub
  • Set menu lunch
  • Snacks
  • Snack bar
  • Vegetarian meal

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Microwave
  • Minibar
  • Refrigerator
  • Shower
  • TV

Transportation

  • Airport transfer
  • Area shuttle
  • Area shuttle with surcharge
  • Car rental
  • Secure parking
  • Shopping center shuttle
  • Valet parking

Things to Do

  • Fitness center
  • Indoor pool
  • Massage
  • Spa
  • TV lounge

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Accessibilty

  • Accessible parking
  • Accessible path of travel

Business Facilities

  • Meeting facilities
  • Projector

Connectivity

  • Internet point
  • Free WiFi

Family-friendly Facilities

  • Children pool

Accommodation Policy & General Information in Grand Darmo Suite by AMITHYA

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Gym, Lobby, Lounge, Spa, Restaurant / Bar, Swimming Pool open for limited number of guests per day from 1-1-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grand Darmo Suite by AMITHYA
168
Number of floors in Grand Darmo Suite by AMITHYA
15
Another facilities in Grand Darmo Suite by AMITHYA
Bellhop, Concierge, Doorman, Early Check-in, Express check-in

Frequently asked question in Grand Darmo Suite by AMITHYA

What are available facilities at Grand Darmo Suite by AMITHYA?
There are top facilites at Grand Darmo Suite by AMITHYA such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Darmo Suite by AMITHYA?
The standard check-in time at Grand Darmo Suite by AMITHYA is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Grand Darmo Suite by AMITHYA provide breakfast?
Yes, Grand Darmo Suite by AMITHYA provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Darmo Suite by AMITHYA?
Grand Darmo Suite by AMITHYA is a 4.0-star hotel.
How many floors does Grand Darmo Suite by AMITHYA have?
Grand Darmo Suite by AMITHYA has 15 floors.
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More Reviews from Other Guests in Grand Darmo Suite by AMITHYA

Overall Ratings & Reviews Grand Darmo Suite by AMITHYA

Traveloka (11,255)
Other sources (55)
8.4
Very Good
From 11,255 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Grand Darmo Suite by AMITHYA
All
Room Space (254)
Staff Friendliness (244)
Bedroom (243)
Surroundings (229)
Distance to City Center (226)
Ambiance (211)
Bathroom (196)
Hotel Area (188)
Accessibility (187)
Family Friendly (164)
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Most Recent
Format
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Traveler Reviews Grand Darmo Suite by AMITHYA

Number of reviews per page
20
40
Customer reviews
Rizka N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
The rooms are spacious, clean, well-maintained, and very close to culinary attractions. You can easily walk out of the hotel, no need to get out of your car. I tried the angkringan (a food stall) and it was quite tasty, but the staff seemed unprepared, with frequent miscommunications between the waitress, chef, and cashier. Perhaps this should be improved next time. Overall, it was a comfortable stay and I'd definitely do it again.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
For next time, check your toiletries, usually you'll find soap for washing on the washtable.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
staf ramah check in , check out mdh
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Accommodation's Reply
07 May 2026
Have a great day! Thank you for choosing to stay with us and for taking the time to write a positive review. We are delighted to hear that you were impressed with our staff's service and the easy and quick check-in and check-out process. Your compliments motivate our entire team to strive for the best possible service for all our guests. We hope to welcome you back in the future for an even more memorable stay. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff are all friendly, the rooms are spacious with beautiful views, and the facilities are excellent. The location is strategically located right in front of Bungkul Park. Thank you, Grand Darmo Suite. May you continue to thrive and succeed.
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Accommodation's Reply
07 May 2026
Have a wonderful day! Thank you for your review and appreciation of Grand Darmo Suite. We are delighted to hear that you were impressed with our friendly staff, the spacious comfort of the room, the beautiful views, and the amenities we provided during your stay. We appreciate the hotel's location opposite Taman Bungkul, which enhanced your convenience and experience in Surabaya. Your well wishes and support mean a great deal to us as we continue to improve and provide the best service to all our guests. We hope to welcome you back to Grand Darmo Suite next time. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Like an old hotel, but okay
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Accommodation's Reply
07 May 2026
Have a great day! Thank you for taking the time to review and provide feedback. We appreciate your comments regarding the atmosphere of our hotel. We are committed to maintaining and improving our facilities to enhance comfort and provide a better experience for all our guests. We are delighted to hear that you felt very comfortable during your stay with us. Your feedback is important to us and encourages us to continue developing and providing the best service. We hope to welcome you back again in the future for an even better experience. Sincerely, Agus Suhendro, Front Office Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
The AC sometimes works, sometimes the sensor is faulty. The TV didn't work on the first day. It's not a smart TV. The room is spacious, suitable for families with children. The service is good.
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Accommodation's Reply
07 May 2026
Have a great day! Thank you for taking the time to provide us with a review and feedback. We apologize for the air conditioning and TV issues you experienced during your stay. We have taken your feedback into consideration and promptly investigated and repaired them to ensure the comfort of all our guests. We are pleased to hear that you enjoyed the spacious and family-friendly rooms, as well as the excellent service from our team. We hope this positive experience contributes to a more pleasant stay with us in the future. Thank you for your trust, and we look forward to welcoming you back again with even better service. Sincerely, Agus Suhendro, Front Office Manager
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d***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I've had two staycations here, highly recommended.
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Accommodation's Reply
07 May 2026
Have a wonderful day! Thank you for choosing our hotel as your vacation destination once again. We are happy and proud that you have stayed with us twice and provided such valuable feedback. Your trust and satisfaction are the greatest driving force for our entire team in continuing to provide the best possible stay experience. We hope to welcome you back again on your next visit for an even better experience. Sincerely, Agus Suhendro, Front Office Manager
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suhatman
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Surrounded by culinary spots in Bungkul Park
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Accommodation's Reply
07 May 2026
Have a great day! Thank you for your review. We are delighted to hear that our hotel's location, surrounded by a variety of restaurants and close to Bangul National Park, provided you with a convenient and memorable experience during your stay. We hope this excellent and convenient location was one of the reasons you returned to stay with us in the future. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff was very friendly, even if I just booked over the 3rd party... The speed of entering the guest is awesome... Good job...
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Accommodation's Reply
07 May 2026
Amazing day, Thank you for taking the time to share your positive experience with us. We are delighted to know that our staff’s friendliness and the smooth check-in process left a great impression on you, even though the reservation was made through a third-party platform. Your kind words and appreciation mean a lot to our team and motivate us to continue delivering excellent service to every guest. We truly appreciate your support and look forward to welcoming you again in the near future. Best regards, Agus Suhendro Front Office Manager
Dwi A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
This isn't my first time staying here, although it's been a long time. This time with my family because of its strategic location close to Surabaya's culinary delights, Darmo CFD, etc. Note to hotel management, improve the toilet details: the toilet spray hanger often comes loose... The rest is still quite good although some of the plywood floors in the room are starting to peel. Keep going Grand Darmo Hotel 😍😍
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Accommodation's Reply
07 May 2026
Have a wonderful day! Thank you for your trust and loyalty in choosing Grand Darmo Hotel as your family's accommodation. We are delighted to hear that our location, close to Surabaya's food hub and the Darmo CFD area, provided convenience during your visit. We greatly appreciate your feedback regarding the condition of the bathroom and some areas of the floor. This is something our team will immediately address to improve and enhance the quality of our facilities, ensuring all guests enjoy complete comfort. Thank you for your support and enthusiasm for Grand Darmo Hotel. We hope to provide you with an even better and more memorable experience on your next visit. Sincerely, Agus Suhendro, Front Office Manager
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H***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff is friendly, the food is delicious
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Accommodation's Reply
07 May 2026
Have a great day! Thank you for taking the time to leave us a wonderful review. We are delighted to know that the friendliness of our staff and the deliciousness of our food provided a memorable experience during your stay. We will share your compliments with the entire team to inspire us to continue providing the best and highest quality service to all our guests. We hope to welcome you back again in the future. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
The food in the restaurant has not changed for 3 days, what if people stay longer, they will get bored and always run out without being added directly by the waiter.
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Accommodation's Reply
07 May 2026
We hope you have a great day. Thank you for taking the time to provide us with feedback. We apologize for the unpleasant experience regarding the variety of menu items and food availability during your stay. Your feedback is very important to us, especially regarding increasing food variety so that guests staying longer can still have a satisfying dining experience. We will review this with our restaurant team to ensure that food replenishment can be done quickly and efficiently. We greatly appreciate your feedback, which is part of our ongoing efforts to improve the quality of our service and facilities. We hope to welcome you back again in the future with a better experience. Sincerely, Agus Suhendro, Front Office Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very good, will come back again if I have time
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Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. Your feedback encourages our entire team to continue striving to provide the best service. We hope to welcome you back again soon. Sincerely, Agus Suhendro, Front Office Manager
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Valet parking. If you're lucky, you'll park in the hotel area. If it's full, you'll park at Transmart Ngagel, which can be a bit of a wait. Otherwise, everything is fine.
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Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your review and feedback. We greatly appreciate your concern regarding the valet parking service. We apologize for any inconvenience, especially if your waiting time was longer when the hotel parking lot was full. For your information, in some cases, we have reserved parking spaces for the convenience and safety of all guests' vehicles. However, we will continue to evaluate our service processes to ensure they are more efficient in the future. We appreciate your other compliments and hope to welcome you again. Sincerely, Agus Suhendro, Front Office Manager
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Everything is good, comfortable, strategic location
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Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed your comfortable stay and appreciated our hotel's excellent location. Your feedback encourages our entire team to continue providing the best service. We hope to welcome you back in the future. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 3 week(s) ago
Good location for food hunter, especially on Sunday morning. There are a lot of food on CFD Taman Bungkul area.
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Accommodation's Reply
26 Apr 2026
Amazing day, Thank you for sharing your positive review. We are delighted to know that you enjoyed our strategic location, especially with the variety of culinary options available nearby. Indeed, the Car Free Day at Taman Bungkul on Sunday mornings offers a vibrant atmosphere and a great selection of local food experiences. Your kind feedback is truly appreciated and motivates us to continuously deliver excellent service. We look forward to welcoming you again in the near future. Best regards, Agus Suhendro Front Office Manager
R***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
On Sunday mornings, it is difficult for our vehicles to enter the hotel because access to the hotel is closed.
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Accommodation's Reply
26 Apr 2026
It was a wonderful day! Thank you for your review and feedback. We apologize for any inconvenience, particularly regarding access to the hotel by car on Sunday morning. Please note that road closures are part of a car-free day initiative in the area surrounding the hotel and will be in effect during specific times, which may impact access by car. However, our team is ready to assist all guests by suggesting alternative routes and providing assistance to ensure a comfortable arrival at the hotel. We greatly appreciate your understanding, and we will strive to provide the best service on every future occasion. We hope to welcome you back for your next stay. Sincerely, Agus Suhendro, Front Office Manager
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the room is spacious and clean, only the AC is not cold when it is first turned on.
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Accommodation's Reply
26 Apr 2026
Have a wonderful day! Thank you for leaving a positive review. We are glad to hear that you were satisfied with the friendly staff and the spacious, clean room. However, we sincerely apologize for the inconvenience caused by the air conditioner not cooling immediately upon turning it on. We have taken your feedback into account and will use it as a reference to improve all in-room amenities so they function at their optimal level. Thank you for your valuable feedback, and we will strive to provide even more satisfying service on your next visit. Thank you. Sincerely, Agus Suhendro, Head of the Front Desk
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The room is quite clean, the service is good.
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Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your review. We are delighted to hear that you were impressed with the cleanliness of the room and the service we provided. Your compliments encourage our team to continue striving to improve the quality of our products and services. We hope to welcome you back again for an even better experience on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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Omah B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, it's close to public facilities, and it's easy to find food. It's a regular choice when visiting SBY.
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Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your kind review and for choosing our hotel as your first choice when visiting Surabaya. We are delighted that you were impressed with the friendliness of our staff and the hotel's location near various public amenities and restaurants. Your compliments motivate our entire team to continue striving to provide the best service. We hope to welcome you back in the future. Sincerely, Agus Suhendro, Front Office Manager
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Number of reviews per page
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40

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Bedroom 4 Grand Darmo Suite by AMITHYA

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Grand Darmo Suite by AMITHYA

Traveloka (11,255)
Other sources (55)
8.4
Very Good
From 11,255 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about Grand Darmo Suite by AMITHYA
All
Room Space (254)
Staff Friendliness (244)
Bedroom (243)
Surroundings (229)
Distance to City Center (226)
Ambiance (211)
Bathroom (196)
Hotel Area (188)
Accessibility (187)
Family Friendly (164)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grand Darmo Suite by AMITHYA

Number of reviews per page
20
40
Customer reviews
Rizka N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 day(s) ago
The rooms are spacious, clean, well-maintained, and very close to culinary attractions. You can easily walk out of the hotel, no need to get out of your car. I tried the angkringan (a food stall) and it was quite tasty, but the staff seemed unprepared, with frequent miscommunications between the waitress, chef, and cashier. Perhaps this should be improved next time. Overall, it was a comfortable stay and I'd definitely do it again.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
For next time, check your toiletries, usually you'll find soap for washing on the washtable.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
staf ramah check in , check out mdh
Find this review helpful?
Accommodation's Reply
07 May 2026
Have a great day! Thank you for choosing to stay with us and for taking the time to write a positive review. We are delighted to hear that you were impressed with our staff's service and the easy and quick check-in and check-out process. Your compliments motivate our entire team to strive for the best possible service for all our guests. We hope to welcome you back in the future for an even more memorable stay. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff are all friendly, the rooms are spacious with beautiful views, and the facilities are excellent. The location is strategically located right in front of Bungkul Park. Thank you, Grand Darmo Suite. May you continue to thrive and succeed.
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1 people find it helpful
Accommodation's Reply
07 May 2026
Have a wonderful day! Thank you for your review and appreciation of Grand Darmo Suite. We are delighted to hear that you were impressed with our friendly staff, the spacious comfort of the room, the beautiful views, and the amenities we provided during your stay. We appreciate the hotel's location opposite Taman Bungkul, which enhanced your convenience and experience in Surabaya. Your well wishes and support mean a great deal to us as we continue to improve and provide the best service to all our guests. We hope to welcome you back to Grand Darmo Suite next time. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Like an old hotel, but okay
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Accommodation's Reply
07 May 2026
Have a great day! Thank you for taking the time to review and provide feedback. We appreciate your comments regarding the atmosphere of our hotel. We are committed to maintaining and improving our facilities to enhance comfort and provide a better experience for all our guests. We are delighted to hear that you felt very comfortable during your stay with us. Your feedback is important to us and encourages us to continue developing and providing the best service. We hope to welcome you back again in the future for an even better experience. Sincerely, Agus Suhendro, Front Office Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
The AC sometimes works, sometimes the sensor is faulty. The TV didn't work on the first day. It's not a smart TV. The room is spacious, suitable for families with children. The service is good.
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Accommodation's Reply
07 May 2026
Have a great day! Thank you for taking the time to provide us with a review and feedback. We apologize for the air conditioning and TV issues you experienced during your stay. We have taken your feedback into consideration and promptly investigated and repaired them to ensure the comfort of all our guests. We are pleased to hear that you enjoyed the spacious and family-friendly rooms, as well as the excellent service from our team. We hope this positive experience contributes to a more pleasant stay with us in the future. Thank you for your trust, and we look forward to welcoming you back again with even better service. Sincerely, Agus Suhendro, Front Office Manager
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d***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I've had two staycations here, highly recommended.
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Accommodation's Reply
07 May 2026
Have a wonderful day! Thank you for choosing our hotel as your vacation destination once again. We are happy and proud that you have stayed with us twice and provided such valuable feedback. Your trust and satisfaction are the greatest driving force for our entire team in continuing to provide the best possible stay experience. We hope to welcome you back again on your next visit for an even better experience. Sincerely, Agus Suhendro, Front Office Manager
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suhatman
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Surrounded by culinary spots in Bungkul Park
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Accommodation's Reply
07 May 2026
Have a great day! Thank you for your review. We are delighted to hear that our hotel's location, surrounded by a variety of restaurants and close to Bangul National Park, provided you with a convenient and memorable experience during your stay. We hope this excellent and convenient location was one of the reasons you returned to stay with us in the future. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff was very friendly, even if I just booked over the 3rd party... The speed of entering the guest is awesome... Good job...
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Accommodation's Reply
07 May 2026
Amazing day, Thank you for taking the time to share your positive experience with us. We are delighted to know that our staff’s friendliness and the smooth check-in process left a great impression on you, even though the reservation was made through a third-party platform. Your kind words and appreciation mean a lot to our team and motivate us to continue delivering excellent service to every guest. We truly appreciate your support and look forward to welcoming you again in the near future. Best regards, Agus Suhendro Front Office Manager
Dwi A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
This isn't my first time staying here, although it's been a long time. This time with my family because of its strategic location close to Surabaya's culinary delights, Darmo CFD, etc. Note to hotel management, improve the toilet details: the toilet spray hanger often comes loose... The rest is still quite good although some of the plywood floors in the room are starting to peel. Keep going Grand Darmo Hotel 😍😍
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Accommodation's Reply
07 May 2026
Have a wonderful day! Thank you for your trust and loyalty in choosing Grand Darmo Hotel as your family's accommodation. We are delighted to hear that our location, close to Surabaya's food hub and the Darmo CFD area, provided convenience during your visit. We greatly appreciate your feedback regarding the condition of the bathroom and some areas of the floor. This is something our team will immediately address to improve and enhance the quality of our facilities, ensuring all guests enjoy complete comfort. Thank you for your support and enthusiasm for Grand Darmo Hotel. We hope to provide you with an even better and more memorable experience on your next visit. Sincerely, Agus Suhendro, Front Office Manager
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H***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The staff is friendly, the food is delicious
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Accommodation's Reply
07 May 2026
Have a great day! Thank you for taking the time to leave us a wonderful review. We are delighted to know that the friendliness of our staff and the deliciousness of our food provided a memorable experience during your stay. We will share your compliments with the entire team to inspire us to continue providing the best and highest quality service to all our guests. We hope to welcome you back again in the future. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 2 week(s) ago
The food in the restaurant has not changed for 3 days, what if people stay longer, they will get bored and always run out without being added directly by the waiter.
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Accommodation's Reply
07 May 2026
We hope you have a great day. Thank you for taking the time to provide us with feedback. We apologize for the unpleasant experience regarding the variety of menu items and food availability during your stay. Your feedback is very important to us, especially regarding increasing food variety so that guests staying longer can still have a satisfying dining experience. We will review this with our restaurant team to ensure that food replenishment can be done quickly and efficiently. We greatly appreciate your feedback, which is part of our ongoing efforts to improve the quality of our service and facilities. We hope to welcome you back again in the future with a better experience. Sincerely, Agus Suhendro, Front Office Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very good, will come back again if I have time
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Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed your stay with us. Your feedback encourages our entire team to continue striving to provide the best service. We hope to welcome you back again soon. Sincerely, Agus Suhendro, Front Office Manager
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Valet parking. If you're lucky, you'll park in the hotel area. If it's full, you'll park at Transmart Ngagel, which can be a bit of a wait. Otherwise, everything is fine.
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Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your review and feedback. We greatly appreciate your concern regarding the valet parking service. We apologize for any inconvenience, especially if your waiting time was longer when the hotel parking lot was full. For your information, in some cases, we have reserved parking spaces for the convenience and safety of all guests' vehicles. However, we will continue to evaluate our service processes to ensure they are more efficient in the future. We appreciate your other compliments and hope to welcome you again. Sincerely, Agus Suhendro, Front Office Manager
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Everything is good, comfortable, strategic location
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Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your positive review. We are delighted to hear that you enjoyed your comfortable stay and appreciated our hotel's excellent location. Your feedback encourages our entire team to continue providing the best service. We hope to welcome you back in the future. Sincerely, Agus Suhendro, Front Office Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 3 week(s) ago
Good location for food hunter, especially on Sunday morning. There are a lot of food on CFD Taman Bungkul area.
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Accommodation's Reply
26 Apr 2026
Amazing day, Thank you for sharing your positive review. We are delighted to know that you enjoyed our strategic location, especially with the variety of culinary options available nearby. Indeed, the Car Free Day at Taman Bungkul on Sunday mornings offers a vibrant atmosphere and a great selection of local food experiences. Your kind feedback is truly appreciated and motivates us to continuously deliver excellent service. We look forward to welcoming you again in the near future. Best regards, Agus Suhendro Front Office Manager
R***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
On Sunday mornings, it is difficult for our vehicles to enter the hotel because access to the hotel is closed.
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Accommodation's Reply
26 Apr 2026
It was a wonderful day! Thank you for your review and feedback. We apologize for any inconvenience, particularly regarding access to the hotel by car on Sunday morning. Please note that road closures are part of a car-free day initiative in the area surrounding the hotel and will be in effect during specific times, which may impact access by car. However, our team is ready to assist all guests by suggesting alternative routes and providing assistance to ensure a comfortable arrival at the hotel. We greatly appreciate your understanding, and we will strive to provide the best service on every future occasion. We hope to welcome you back for your next stay. Sincerely, Agus Suhendro, Front Office Manager
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M***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the room is spacious and clean, only the AC is not cold when it is first turned on.
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Accommodation's Reply
26 Apr 2026
Have a wonderful day! Thank you for leaving a positive review. We are glad to hear that you were satisfied with the friendly staff and the spacious, clean room. However, we sincerely apologize for the inconvenience caused by the air conditioner not cooling immediately upon turning it on. We have taken your feedback into account and will use it as a reference to improve all in-room amenities so they function at their optimal level. Thank you for your valuable feedback, and we will strive to provide even more satisfying service on your next visit. Thank you. Sincerely, Agus Suhendro, Head of the Front Desk
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The room is quite clean, the service is good.
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Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your review. We are delighted to hear that you were impressed with the cleanliness of the room and the service we provided. Your compliments encourage our team to continue striving to improve the quality of our products and services. We hope to welcome you back again for an even better experience on your next stay. Sincerely, Agus Suhendro, Front Office Manager
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Omah B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, it's close to public facilities, and it's easy to find food. It's a regular choice when visiting SBY.
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1 people find it helpful
Accommodation's Reply
26 Apr 2026
Have a great day! Thank you for your kind review and for choosing our hotel as your first choice when visiting Surabaya. We are delighted that you were impressed with the friendliness of our staff and the hotel's location near various public amenities and restaurants. Your compliments motivate our entire team to continue striving to provide the best service. We hope to welcome you back in the future. Sincerely, Agus Suhendro, Front Office Manager
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