FATHILAH A. R.

Staycation

10.0

/10

Reviewed 8 week(s) ago

Love the rooms, very neat, clean, and spacious. Facilities are great, and the view facing the hills and forest is very calming. This is my 3rd visit here and will definitely come again👍

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Accommodation's Reply

08 Apr 2026

Dear Fathilah, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Regards

R***t

Leisure

6.3

/10

Reviewed 14 week(s) ago

The place is great, but the standard of cleaning and freshness is very poor. We wanted a room with a nature view, and we were shifted to a room with a smell so bad with house flies in the bathroom. It felt like the room was fungus infected. The sofa was wet and smelly. The expectation from a place like this is definitely not like this.

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Accommodation's Reply

21 Feb 2026

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced with the room condition, cleanliness, and unpleasant smell. Your comments regarding the bathroom, sofa, and overall freshness have been shared with our housekeeping and maintenance teams for immediate attention. We truly appreciate your input, as it helps us improve our standards and provide a more comfortable stay for our guests. Regards

Verified Traveler

Staycation

9.1

/10

Reviewed 20 week(s) ago

The ambiance is very peaceful and beautiful, the staff is friendly and helpful. The hotel is very clean and comforting. I love staying here and planning to bring my children on the next visit.

2 people find it helpful

Accommodation's Reply

13 Jan 2026

Dear Valued Guest, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Regards

S***i

6.7

/10

Reviewed 20 week(s) ago

The staff was friendly. The things is, the room quite old. My aircond’s room has leaked and the toilet was blocked.

1 people find it helpful

Accommodation's Reply

13 Jan 2026

Dear Guest, Thank you for your feedback. We’re glad to hear that our staff made you feel welcome. We regret the issues with the room condition, air‑conditioning leak, and blocked toilet. Your comments have been shared with our engineering and housekeeping teams for immediate attention. We truly appreciate your input and hope to welcome you again with a more comfortable stay. Warm regards

Simon M.

Leisure

10.0

/10

Reviewed 21 week(s) ago

We felt like we were having our vacation in Europe. This is not our first time and definitely not going to be our last.

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Accommodation's Reply

13 Jan 2026

Dear Simon M, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel. Regards

Marlin F.

10.0

/10

Reviewed 23 week(s) ago

Good, but the accommodation is inadequate

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Accommodation's Reply

22 Dec 2025

Hello Marine, Thank you for staying with us and sharing your valuable feedback. Tropical Colmar Hotel sincerely apologizes for any inconvenience you may have experienced. Your comments and suggestions will help us improve in the future. Thank you.

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J***t

Leisure

8.3

/10

Reviewed 26 week(s) ago

The items in the room are quite old and could use some upgrading.

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Accommodation's Reply

27 Nov 2025

Dear Valued Guest, Thank you for your feedback. We appreciate your comment regarding the room items and acknowledge the need for upgrading. Please be assured that improvements are being planned to enhance guest comfort. We hope to welcome you again with a better experience. Regards

Ct zulaika

10.0

/10

Reviewed 27 week(s) ago

Superb!! Really enjoyed the nature and how the hotel PIC treated us. Thanks.

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Accommodation's Reply

21 Nov 2025

Dear Ct Zulaika, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon! Regards

K***h

Leisure

9.4

/10

Reviewed 30 week(s) ago

The family room was located at the front hotel and the view was stunning. Lovely and calming.

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Accommodation's Reply

09 Nov 2025

Ieda W.

8.4

/10

Reviewed 30 week(s) ago

Cheap, includes breakfast so you can bring your family on a vacation here.

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Accommodation's Reply

09 Nov 2025

Dear Ieda, We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon! Kind regards

y***e

Leisure

5.0

/10

Reviewed 32 week(s) ago

it took a long time to check in. After that the room’s air conditioning is broken down once getting in. We’ve waited nearly 2 hours with the technician fixing it before hotel staff changed us another room :((. Such a poor experience

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Accommodation's Reply

18 Oct 2025

Dear Valued Guest, Thank you for your feedback. We're very sorry for the delay during check-in and the issue with the air conditioning. On behalf of Colmar Tropicale, we sincerely apologize for the inconvenience caused. Your comments are noted and have been shared with our team to improve future guest experiences. We appreciate your patience and hope to serve you better next time. Warm regards

Verified Traveler

Staycation

7.9

/10

Reviewed 34 week(s) ago

breakfast food is okay, lots of choices. The room is also spacious, comfortable. The only thing that is not good is that there is a lot of hair on the bed, it seems to be untidy.. or tidied up in a hurry.. there are also pins and needles on the bed.. luckily I didn't get stabbed... The elevator is also old, it opens for a moment, but when I try to close it, it gets stuck.. oh my..

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Accommodation's Reply

03 Oct 2025

Dear Valued Guest, Thank you for your honest feedback. We are glad you enjoyed the breakfast and the comfort of the room, but we are very sorry for the cleanliness and maintenance issues you experienced. This should not have happened and we will immediately look into it and fix it. The safety and comfort of our guests is always our top priority. Thank you for helping us to continue to improve our service. Thank you

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J***n

Staycation

9.4

/10

Reviewed 37 week(s) ago

Great to bring the family to enjoy the atmosphere like in Europe.

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1 people find it helpful

Accommodation's Reply

29 Sep 2025

Dear valued customer, Thank you for choosing our hotel, and also taking the time to provide feedback! Thank you

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4***4

Staycation

9.6

/10

Reviewed 40 week(s) ago

great location and vibe... but there are several items in the hotel room that are not working. Aircond in the dining room - not cold. Kettle - broken. Hot water in the bathroom - sometimes works, sometimes not. Outside of the balcony - a lot of bird droppings. Tv - not working. Other than that, the atmosphere and view are really the best (feeling like you are abroad..) breakfast is also delicious. check in, check out is easy, staff is friendly.

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Accommodation's Reply

22 Aug 2025

Dear Valued Guest, Thank you for your kind words about the location, atmosphere, and breakfast — we're so glad you enjoyed the overall experience and our team's hospitality. We’re sorry to hear about the room issues you encountered. Your feedback is very helpful, and we've shared it with our team to ensure everything is looked into and improved. We truly appreciate your understanding and hope to welcome you back for an even better stay next time. Regards

Nur A. S. B. H. K.

Staycation

9.7

/10

Reviewed 51 week(s) ago

Such a great stay there, the staff were friendly and the room was spacious and cozy, totally recommended for family stay.

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R***i

Leisure

10.0

/10

Reviewed 59 week(s) ago

The hotel staff was very friendly and check in was fast.

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2 people find it helpful

H***a

10.0

/10

Reviewed 59 week(s) ago

The price is very reasonable, beautiful and comfortable

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Arry P.

Leisure

9.4

/10

Reviewed 60 week(s) ago

It was very impressive staying at this hotel, when there was a problem with the room, the hotel staff immediately acted quickly by replacing the room with a better one without any additional costs, it was very good, Colmar is recommended, good job by the hotel staff

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A***o

9.4

/10

Reviewed 60 week(s) ago

Everything is perfect. Add a restaurant and cafe for lunch and dinner with a variety of food. The room is perfect. It is beyond the photo, excellent.

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J***n

Staycation

8.8

/10

Reviewed 60 week(s) ago

The receptionists are nice and professional. The room is spacious, clean, and the price is reasonable, but there is less maintenance. The toilet flush is spoiled, and the wooden door makes a sound when opened and closed. The room is not soundproof.

1 people find it helpful

Colmar Tropicale

Overall Ratings & Reviews Colmar Tropicale

8.3

8.5

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8.3

Traveler Reviews Colmar Tropicale