Aston Jember Hotel & Conference Center

Explore Aston Jember Hotel & Conference Center
8.3
Very Good
From 5,758 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.3

Service and Facilites

8.4

People often mention about Aston Jember Hotel & Conference Center
All
Staff Friendliness (130)
Bedroom (112)
Ambiance (111)
Room Space (106)
Bathroom (105)
Distance to City Center (103)
Taste (101)
Family Friendly (100)
Hotel Area (99)
Accessibility (89)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Jember Hotel & Conference Center

Number of reviews per page
20
40
Customer reviews
Profile Picture
Galih P. D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
nice, perfect for a holiday
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Jun 2026
Dear Mr. Galih, From the Aston Jember & Conference Centre, Your Highness, we would like to express our deepest gratitude for your positive review and rating. We are delighted that you were impressed with our hotel. Such compliments motivate us to continue providing the best possible service to all our guests. We look forward to welcoming you back again for another memorable stay. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
yunita r.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
It was a truly wonderful stay at the Aston Hotel, especially since the staff were incredibly friendly and the other facilities were excellent. The food was delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jun 2026
Dear Ms. Unita, From Aston Jember & Conference Centre, Your kind review and appreciation are greatly appreciated. We are delighted to hear that you enjoyed your stay at Aston, with our friendly staff, comfortable facilities, and delicious food. We are committed to providing friendly service, quality facilities, and excellent cuisine to make every visit a special and memorable experience. We look forward to welcoming you back again and hope that your time at Aston was comfortable and enjoyable. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
Umar
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's great, there's a gym, a pool, and a delicious breakfast. The rooms are comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Jun 2026
Dear Mr. Umar, Sincerely, Aston Jember & Conference Centre. Thank you for your impressive positive review. We are delighted to hear that you felt comfortable in your room, enjoyed the delicious breakfast, and made use of our fitness center and swimming pool. Guest comfort is always our top priority, and such feedback is a great encouragement to our team in maintaining the quality of our service. We hope to welcome you back again for an even more memorable experience at Aston. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
Riski E. P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
When we got there, the room was upgraded to a family room.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jun 2026
Dear Mr. Risky, Warm regards from Aston Jember & Conference Centre. Thank you so much for your positive review. We are delighted to hear that upon arrival you were upgraded to a family room, making your stay even more comfortable. 🌸 Such valuable feedback encourages our team to provide the best service and deliver memorable surprises to all guests. We hope to welcome you back again for an even more memorable experience next time. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
A***f
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 2 week(s) ago
There is limited dining space so you have to wait, there are no officers to direct you when the parking lot is full.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jun 2026
Dear Valued Guest, It is with pleasure that we, Aston Jember Hotel & Conference Centre, would like to inform you of the inconvenience you experienced due to limited dining space, resulting in waiting times, and the shortage of staff to assist when the parking lot was full. We understand the inconvenience and your feedback is important to us. Our team will immediately assess the situation to improve service in the dining area and to organize the parking lot more efficiently with more helpful staff. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly staff, friendly security, excellent service, perfect for a family vacation. The rooms are large but not soundproof (sounds from the next room can still be heard). Unfortunately, the bathroom floor is slippery. The place is comfortable and clean. Absolutely the best.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you so much for your kind review. We are delighted to hear that our staff and security team provided friendly service, making your stay comfortable and ideal for a family vacation 😊 We have noted your valuable feedback regarding the poor soundproofing of the room and the slippery bathroom floor. We have received this information and will take immediate action to address it, ensuring the comfort and safety of all our guests. We will continue to maintain our highest standards of cleanliness, comfort, and service, and your feedback helps us continuously improve. We look forward to welcoming you back for an even better experience in the future. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
Profile Picture
SENO
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The room is comfortable... The cafe is also nice for hanging out.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Mr. Zeno, From the Aston Jember & Conference Centre, we respectfully request your kind review. We are delighted to hear that the comfort of our rooms and the café atmosphere provided you with a memorable stay. Your compliments motivate us to maintain our quality and provide a comfortable environment for guests to enjoy their time. We look forward to welcoming you back again for an even better experience. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Good hotel for all criteria
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you so much for your positive review. We are delighted to know that our hotel met your expectations in every aspect, from comfort to service. Your compliments motivate us to maintain our high standards of quality and provide every guest with a truly memorable stay. We look forward to welcoming you back again with even better service. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
When going to Jember, Aston is always the choice.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 May 2026
Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you very much for your positive review and rating. We are delighted that you enjoyed your stay at our hotel. Such compliments motivate us to always strive to provide the best service to all our guests. We hope to welcome you back again for another memorable stay. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
S***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Great, good quality, everything.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 May 2026
Dear Valued Guest, Warm regards from Aston Jember Hotel & Conference Centre. Thank you so much for your short but meaningful review. We are delighted to hear that the quality of our services and facilities left a positive impression on you. Your compliments motivate our team to maintain the highest standards and provide a memorable stay. We look forward to welcoming you back again with our friendly service and consistent quality. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
F***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Nice, comfortable... nice and close to everywhere
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 May 2026
Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you so much for your positive review. We are delighted to hear that you felt comfortable, enjoyed the atmosphere, and appreciated our convenient location, which makes it easy to travel to various places. Your satisfaction motivates our team to continue providing a memorable stay experience. We hope to welcome you back again with our friendly service and the highest quality. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
Cakra W. 2.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Okay, good, suitable for families.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 May 2026
Dear Mr. Chakra, From Aston Jember & Conference Centre, Thank you for your kind review. We are delighted to hear that our hotel provides a wonderful and family-friendly experience. The comfort and warmth of our guests are always our top priority, and feedback like this motivates our team to continue striving to provide the best possible experience. We look forward to welcoming you and your family back again in the future for our friendly and memorable service. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
Yahya S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
The hotel is okay, the rooms are also okay, there is a swimming pool.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 May 2026
Dear Mr. Yahya, From the Aston Jember & Conference Centre, we respectfully submit this review. Thank you for choosing us as your accommodation in Jember on multiple occasions. We are delighted to hear that your experiences have always been positive, and that you have rated us as the best hotel in the city. This review is a great inspiration to our team in maintaining the quality of our service and providing memorable experiences every time you return. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
Profile Picture
Deni A. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
A nice and good hotel for business and family vacations. Strategically located in downtown Jember, the room options are top-notch, and the menu offers a varied and delicious selection of main meals and snacks. Recommended.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 May 2026
Dear Mr. Deni, Sincerely, Aston Jember & Conference Centre. Thank you for your wonderful review! We are delighted to hear that our excellent location in the heart of Jember, our modern rooms, and our delicious food and snacks made your stay memorable. We believe our hotel is more than just a place to stay; it's the perfect choice for business travelers or family vacations. With our comprehensive facilities and warm atmosphere, we sincerely hope to be your top choice for every visit to Jember. We look forward to welcoming you back again, and please feel free to share your positive experience with your family and colleagues at Aston Jember. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
Inggar P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Very comfortable and friendly atmosphere in the city
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 May 2026
Dear Mr. Ingar, From the Aston Jember Hotel & Conference Centre, we respectfully thank you for your kind compliments. We are delighted to hear that the warm and friendly atmosphere of our centrally located Jember hotel provided you with a memorable experience. With our excellent central location, we are committed to providing comfort and friendly service so that all guests can experience the vibrant city atmosphere along with the welcoming Aston Jember spirit. We look forward to welcoming you again, whether for business or a family vacation, and creating lasting memories for you. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
y***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is friendly, the hotel is comfortable and well maintained.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
07 May 2026
Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you for your positive review. We are delighted to hear that the friendliness of our staff, the comfort and maintenance of our hotel, and the quality of our service have provided you with a memorable experience. We are committed to providing friendly service, well-maintained facilities, and a warm atmosphere to make every visit a memorable one. With our excellent location and attentive service, Aston Jember Hotel is ready to be your first choice for business travel and family holidays. We look forward to welcoming you back again, and we hope every moment with us is always special. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
l***e
icon-origin-TRAVELOKA
8.2
/10
Reviewed 8 week(s) ago
Everything is ok, why can't the parking lot in front of the hotel be occupied?
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Apr 2026
Dear Valued Guest, Warm greetings from Aston Jember & Convention Centre. Thank you very much for your review. We are delighted to hear that your stay was generally satisfactory. Regarding the parking area in front of the hotel, we apologize for any inconvenience this may have caused. This area is currently closed due to our operational policies focused on the comfort and safety of all our guests. Your feedback is very important to us and will be taken into consideration in future reviews. We look forward to welcoming you back again with even better service. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
Syahroni S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Comfortable, clean and nice hotel!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Apr 2026
Dear Mr. Syahroni, Sincerely yours from Aston Jember Hotel & Conference Center. Thank you very much for your review. We are delighted to hear that the comfort, cleanliness, and friendly service from our team provided you with a memorable stay. Your compliments encourage us to continue maintaining our service standards and creating a welcoming atmosphere for all guests. We look forward to welcoming you back again for an even more memorable experience. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
P***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
We were initially in an executive room because we planned to go home in the middle of the night, so we upgraded to a deluxe room... For the deluxe room, the AC was initially on then about 20 minutes later it suddenly turned off, we called room service and they fixed it by just turning the card over, 20 minutes later the AC turned off again, then my husband turned the card over again after that it didn't turn off again... We were in room 217... The view was of the river next to the hotel
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2026
Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you so much for your detailed and friendly review. We are delighted to hear that the friendliness of our staff, the ease of check-in and check-out process, and the availability of extra beds contributed to a comfortable stay. We are also pleased to hear that you enjoyed the atmosphere of our Executive Suite with pool views and our Deluxe Room with tranquil river views. We have prepared a varied breakfast menu to provide a satisfying dining experience for all our guests. Your compliments are a great encouragement for us to further improve the quality of our service and provide memorable stays. We look forward to welcoming you back again with even better and more friendly service. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
P***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff is very friendly... The check-in & check-out process is easy... The extra bed process is also easy... The executive suite room has a pool view... Because we checked out in the middle of the night so it was past the check-out time, so we added to the deluxe room... The deluxe room has a river view next to the hotel... The breakfast menu is varied.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Apr 2026
Dear Valued Guest, Warm greetings from Aston Jember Hotel & Conference Centre. Thank you so much for your detailed and friendly review. We are delighted to hear that the friendliness of our staff, the ease of check-in and check-out process, and the availability of extra beds contributed to a comfortable stay. We are also pleased to hear that you enjoyed the atmosphere of our Executive Suite with pool views and our Deluxe Room with tranquil river views. We have prepared a varied breakfast menu to provide a satisfying dining experience for all our guests. Your compliments are a great encouragement for us to further improve the quality of our service and provide memorable stays. We look forward to welcoming you back again with even better and more friendly service. Sincerely, Wahyu Ari Saputro, General Manager
Translated by Google Icon
See original
Number of reviews per page
20
40