Overall Ratings & Reviews Serela Merdeka

Traveloka (6,908)
Other sources (32)
8.6
Very Good
From 6,908 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.1

Meal

8.3

Location

8.9

Service and Facilites

8.4

People often mention about Serela Merdeka
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Distance to City Center (107)
Bedroom (97)
Ambiance (91)
Staff Friendliness (89)
Bathroom (88)
Accessibility (70)
Taste (66)
Room Space (57)
Surroundings (56)
Hotel Area (55)
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Traveler Reviews Serela Merdeka

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40
Customer reviews
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Slamet R.
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10.0
/10
Reviewed 3 week(s) ago
It's fun, it feels like home, so I want to stay here for a long time.
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1 people find it helpful
Raka R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The staff was unfriendly upon check-in, even though they were the front desk. The duvet sheet had numerous stains and a few strands of hair. The toilet corners were covered in black stains.
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rian r.
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8.5
/10
Reviewed 6 week(s) ago
The staff is friendly, the service is okay, but the AC temperature cannot be turned up to cool overnight while sleeping.
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1 people find it helpful
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Reyhan F.
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Leisure
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8.5
/10
Reviewed 7 week(s) ago
Nice hotel and responsive hotel staff
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Close to everywhere.. Access to transportation/culinary is also close..
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1 people find it helpful
C***n
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Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
I just booked for my brother-in-law
2 people find it helpful
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼 good 👍🏼👍🏼👍🏼
1 people find it helpful
M***i
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 12 week(s) ago
Arrived at 3 PM but only checked in at 3:50 AM. The room didn't meet my request (I was given a smoking room for non-smoking). When I first entered, it smelled of cigarettes, there were cigarette butts in the corner of the door, the TV remote didn't work, the hair dryer didn't work, and the toilet was hard to flush. I wanted to complain but was too tired. But when I checked out, someone was able to check in at 11 AM.
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1 people find it helpful
A***n
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
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1 people find it helpful
ilman a. s. a. f.
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Business
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5.0
/10
Reviewed 13 week(s) ago
The electricity in the room went off by itself at 3 am
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1 people find it helpful
r***a
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Leisure
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9.3
/10
Reviewed 15 week(s) ago
The hotel is strategic, the breakfast food is very special because it is always hot/warm, but the soundproofing of the room is very poor because the sound of motorbikes/cars speeding on the road reaches into the room.
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2 people find it helpful
W***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Overall, everything was great, and the service was excellent. Highly recommended for those looking to stay in the city center, close to everything.
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M***d
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Transit
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5.8
/10
Reviewed 16 week(s) ago
Unkempt and less fresh when entering the room
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3 people find it helpful
T***r
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10.0
/10
Reviewed 17 week(s) ago
The hotel staff is friendly and nice
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1 people find it helpful
Sultina
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Leisure
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8.5
/10
Reviewed 18 week(s) ago
The hotel staff was quite friendly, and the food was quite varied. The room door handle was broken.
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2 people find it helpful
K***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
The staff are not very friendly, the service is not excellent, the parking lot is small and noisy because my room happened to be in front of the elevator so it was sometimes noisy because it was not soundproof.
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1 people find it helpful
D***a
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5.6
/10
Reviewed 18 week(s) ago
the room smells of cigarettes, the bathroom smells of dirty sheets
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1 people find it helpful
A***o
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Transit
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9.4
/10
Reviewed 19 week(s) ago
Unfortunately the telephone/Telkomsel signal is not good...
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2 people find it helpful
A***d
icon-Leisure
Leisure
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9.4
/10
Reviewed 20 week(s) ago
a little bit of a wait when checking in. the rest is okay. thanks for the technique and team 🙏
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Dapunta C.
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8.5
/10
Reviewed 21 week(s) ago
The location is very strategic and the rooms are comfortable, only the breakfast menu needs to be added.
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1 people find it helpful
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