Serela Merdeka

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8.1
/10
Very Good
7,128 reviews

What Guests Say About Their Stay

Distance To City Center (169)
Staff Friendliness (121)
Accessibility (105)
Ambiance (92)

I***a

10.0
/ 10
The hotel is nice and clean. I like the room. I stayed here for 2 days and it was very comfortable. The response was fast when I asked for this and that. It's close so I don't waste money on travel, I want to go culinary in Braga or Buimas, it's not far. Thank you, Serela, next holiday in Bandung, I will come back here again.
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N***a

10.0
/ 10
The hotel is clean, comfortable, the facilities are quite complete, the location is strategic, the hotel staff is also friendly, the breakfast is also varied and delicious, the price of 400 thousand is already very good👍
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N***a

10.0
/ 10
The hotel is clean, comfortable, the facilities are quite complete, the location is strategic, the hotel staff is also friendly, the breakfast is varied and delicious, the price of 400 thousand is really good 👍
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F***z

10.0
/ 10
The hotel is comfortable, the building looks well-maintained, the rooms are clean, and the front desk is open 24 hours, so even at night, checking in was easy. The location is right in the city center, close to everything. I was on a business trip, and it was easy to walk around the hotel. I would definitely return to this hotel again. Recommended.
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D***a

10.0
/ 10
The staff was very friendly, check-in and check-out were fast, and the location was strategically located near shopping centers and restaurants. It was easily accessible by public transportation.
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In the Area
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Jl. Purnawarman No. 23 Bandung, Dago, Bandung, Jawa Barat, Indonesia, 40111

Main Facilities

Read More
AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Serela Merdeka by KAGUM Hotels Staying at Serela Merdeka is a good choice when you are visiting Dago. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Serela Merdeka

Jl. Purnawarman No. 23 Bandung, Dago, Bandung, Jawa Barat, Indonesia, 40111
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Lobby Serela Merdeka
Lobby 2 Serela Merdeka

Discover More About Serela Merdeka

Welcome to Serela Merdeka, your ideal destination for a memorable stay in Jawa Barat, Indonesia. Whether you're visiting for business or leisure, Serela Merdeka offers a blend of comfort, convenience, and exceptional service that will make your trip truly special. Room rates at Serela Merdeka start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Serela Merdeka Location

Serela Merdeka is strategically situated in the vibrant heart of Bandung, Jawa Barat. Located at Jl. Purnawarman No. 23 Bandung, Dago, Bandung, Jawa Barat, Indonesia, 40111, the hotel is approximately 5 kilometers from the city center, offering easy access to key business districts and popular tourist attractions. For those arriving by road, it's conveniently located near major thoroughfares, making your journey smooth and hassle-free. The atmosphere surrounding Serela Merdeka is one of dynamic urban energy, yet it provides a tranquil retreat for its guests. You'll find yourself within easy reach of bustling shopping centers, local culinary hotspots, and cultural landmarks, ensuring that your stay is both productive and enjoyable.

Serela Merdeka Facilities & Services

Facilities for guests at Serela Merdeka are designed to cater to every need, ensuring a comfortable and convenient experience.

  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM. Access is complimentary for all guests.
  • Fitness Center:

    Maintain your workout routine at our well-equipped fitness center, available from 6:00 AM to 9:00 PM.
  • Restaurant:

    Enjoy delicious meals at our on-site restaurant, serving a variety of local and international cuisines.
  • Bar:

    Unwind with a drink at our cozy bar, the perfect spot to relax after a long day.
  • Meeting Rooms:

    For business travelers, we offer fully equipped meeting rooms to host your corporate events.
  • Free Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi throughout the hotel.
  • Parking:

    Ample free parking space is available for guests who are traveling by car.
  • 24-Hour Front Desk:

    Our friendly and professional staff are available around the clock to assist you with any requests.

Serela Merdeka Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of Serela Merdeka, designed to suit every traveler's preference.

  • Deluxe Room:

    Offering a comfortable space with a City View. Available in smoking and non-smoking options. Some rooms feature a bathtub.
  • Executive Room:

    A more spacious option with enhanced amenities and a City View. Available in smoking and non-smoking options. Bathtub available in select rooms.
  • Suite:

    Our luxurious suites provide ample space and premium amenities, perfect for extended stays or those seeking extra comfort. Enjoy a City View and the convenience of a bathtub.
  • Family Room:

    Ideal for families traveling together, these rooms offer extra space and comfortable bedding. Features a City View.

Please note that all rooms are designated as non-smoking. We do not currently offer pet-friendly rooms.

Serela Merdeka Dining & Restaurants

Indulge your taste buds at Serela Merdeka's dining establishments, offering a delightful culinary journey.

  • Serela Restaurant:

    Our main restaurant serves a delectable breakfast buffet from 6:00 AM to 10:00 AM, with estimated prices for lunch and dinner starting from PHP 500 per person. The restaurant is open daily from 6:00 AM to 10:00 PM, offering a wide array of Indonesian and international dishes.
  • Lobby Lounge:

    A relaxed setting for coffee, tea, and light snacks. Open from 9:00 AM to 9:00 PM. Light snacks are available from PHP 150.

Serela Merdeka Nearby Attractions and Activities

Explore the vibrant surroundings of Serela Merdeka and discover the many attractions Bandung has to offer.

  • Gedung Sate:

    A historic and iconic landmark in Bandung, known for its unique architecture and as a former Dutch colonial administrative building.
  • Museum Geologi:

    Delve into the geological wonders of Indonesia with fascinating exhibits on rocks, minerals, and fossils.
  • Trans Studio Bandung:

    One of the largest indoor theme parks in Southeast Asia, offering thrilling rides and entertainment for all ages.
  • Cihampelas Walk:

    A popular shopping mall and street known for its trendy boutiques, restaurants, and entertainment options.
  • Kawah Putih:

    A stunning volcanic crater lake with turquoise water, located a scenic drive from Bandung, offering breathtaking natural beauty.

If you are looking for other activities around Serela Merdeka, check out the best deals on Traveloka: Recommended activities in Bandung!

How to Get to Serela Merdeka from the Airport

Getting to Serela Merdeka from Husein Sastranegara International Airport (BDO) is convenient, with several transportation options available. The airport transfer service of Serela Merdeka can be arranged for a seamless arrival. Here's how to get to Serela Merdeka:

  • Hotel Private Airport Transfer:

    For the utmost convenience, you can arrange a private airport transfer directly through the hotel. This service offers a comfortable and direct journey to Serela Merdeka. Prices typically range from PHP 800 to PHP 1,500, depending on the vehicle type.
  • Taxi:

    Metered taxis are readily available at the airport. The journey to Serela Merdeka usually takes around 20-30 minutes, depending on traffic, and will cost approximately PHP 150 to PHP 250.
  • Ride-hailing Service:

    You can also use a ride-hailing service booked via your smartphone. This is often a cost-effective option, with fares similar to or slightly less than metered taxis.
  • Public Transport:

    While less direct, local buses and angkots (minibuses) operate from the airport area towards the city center, from where you can take another local transport to reach the hotel. This is the most budget-friendly option but requires more navigation.

For a stress-free journey, consider booking airport transfer services in advance or inquire about the Serela Merdeka airport transfer.

Summary of Why You Should Choose to Stay at Serela Merdeka

Choosing Serela Merdeka for your stay in Jawa Barat guarantees a delightful experience filled with comfort and convenience. With excellent Room availability at Serela Merdeka, you're sure to find the perfect accommodation for your needs.

  • Prime Location:

    Situated in the heart of Bandung, offering easy access to attractions, dining, and business areas.
  • Comfortable Rooms:

    Well-appointed rooms designed for relaxation and a good night's sleep.
  • Excellent Facilities:

    Enjoy amenities such as a swimming pool, fitness center, and on-site dining.
  • Friendly Service:

    Dedicated staff committed to making your stay enjoyable and memorable.
  • Value for Money:

    Competitive pricing combined with quality service and facilities.

Ready to experience the best of Bandung? Booking Serela Merdeka is simple and convenient. Visit Traveloka to secure your preferred room and take advantage of exclusive deals.

Book budget hotels in Jawa Barat and discover the perfect place to stay. For your travel needs, you can also Easily book domestic and international flights at low prices.

All facilities in Serela Merdeka

Fitness Center Serela Merdeka
Fitness Center
Functional Hall Serela Merdeka
Functional Hall
Lobby Serela Merdeka
Lobby
CleanAccommodation Serela Merdeka
CleanAccommodation
Exterior Serela Merdeka
Exterior

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Banquet
  • Non-smoking room
  • Smoking area

Transportation

  • Airport transfer
  • Secure parking
  • Valet parking

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast

Things to Do

  • Massage
  • Spa

Business Facilities

  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Supermarket

Kids and Pets

  • Babysitting

Connectivity

  • LAN Internet

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Serela Merdeka

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Please bring your voucher and valid ID upon check in Check in Time on 03.00 PM

Additional Policy

Please bring your voucher and valid ID upon check in
Check in Time on 02.00 PM

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Serela Merdeka
80
Number of floors in Serela Merdeka
6
Another facilities in Serela Merdeka
Bellhop, Welcoming drinks, Express check-out, 24-hour Receptionist, 24-hour security

Frequently asked question in Serela Merdeka

What are available facilities at Serela Merdeka?
There are top facilites at Serela Merdeka such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Serela Merdeka?
The standard check-in time at Serela Merdeka is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Serela Merdeka provide breakfast?
Yes, Serela Merdeka provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Serela Merdeka?
Serela Merdeka is a 3.0-star hotel.
How many floors does Serela Merdeka have?
Serela Merdeka has 6 floors.
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More Reviews from Other Guests in Serela Merdeka

Overall Ratings & Reviews Serela Merdeka

Traveloka (7,096)
Other sources (32)
8.2
Very Good
From 7,096 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.8

Location

8.6

Service and Facilites

8.1

People often mention about Serela Merdeka
All
Distance to City Center (113)
Bedroom (101)
Ambiance (94)
Staff Friendliness (93)
Bathroom (91)
Accessibility (73)
Taste (68)
Surroundings (59)
Room Space (59)
Hotel Area (57)
Sort by
Most Recent
Format
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Traveler Reviews Serela Merdeka

Number of reviews per page
20
40
Customer reviews
m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 day(s) ago
Good service, affordable hotel but satisfactory service.
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a***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
I left my item behind. Please contact me immediately. Thank you.
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F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 day(s) ago
The staff is friendly, the location is strategic, and it's close to everything. However, the mattresses are not very clean, and the rooms are a bit musty.
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Rina O.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The rooms are comfortable, clean, and luxurious. The staff are also friendly.
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1 people find it helpful
Achmad F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
A hotel with an old look and furnishings, but well-maintained cleanliness. Check-in and check-out are easy, the superior rooms are quite spacious, and the location is within walking distance to popular culinary spots. The rates are budget-friendly. Recommended hotel.
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Dedi n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
The hotel's location is one-way. The hotel building appears to be old, dating back to the 2000s. It used to be comfortable. However, the noise, especially at night, was a bit disturbing. The sound of passing vehicles made it uncomfortable, and I often woke up during the night. Perhaps the windows in the rooms, especially on the lower floors, could be soundproofed to reduce the noise from outside vehicles.
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1 people find it helpful
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The vehicle entry and exit area is all in one place, and the parking lot is cramped. The bathrooms are very clean. The food runs out quickly; to my surprise, the rice porridge with sugar was gone. When I asked for a refill, a bowl filled with hot water and unstirred granulated and brown sugar arrived, still just a lump. It was a first and last experience, I think.
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bahrizal s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Very good, the security guard is very responsive. The food could be improved.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Mr. Bahrizal S., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Serela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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k***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The hot water in the shower was unstable (suddenly becoming very hot or very cold) even when set. Requests for water to be brought to the room were quite long waits. The room was quite clean.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Kay, Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with all our staff so that we can better ensure the comfort of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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Slamet R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's fun, it feels like home, so I want to stay here for a long time.
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3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Muhammad Salamet R., Thank you for taking the time to write a detailed review of your stay at Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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Raka R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 11 week(s) ago
The staff was unfriendly upon check-in, even though they were the front desk. The duvet sheet had numerous stains and a few strands of hair. The toilet corners were covered in black stains.
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1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Raga R., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, Management
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rian r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The staff is friendly, the service is okay, but the AC temperature cannot be turned up to cool overnight while sleeping.
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3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rian R., Thank you for taking the time to write a positive review about your stay at Serela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We apologize for any inconvenience you may have experienced during your stay and have shared your feedback with all our staff so that we can continue to ensure the comfort and convenience of all our guests. We hope to welcome you again in the future. Thank you. Sincerely, The Management Team
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Reyhan F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Nice hotel and responsive hotel staff
1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rayhan F., Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your feedback, which will undoubtedly be helpful to other guests choosing to stay at our hotel. We hope to welcome you again on your next visit and wish you the same satisfaction as this time. Sincerely, The Management Team
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Close to everywhere.. Access to transportation/culinary is also close..
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2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. F*a, Thank you for taking the time to write such a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be invaluable to our other guests. We look forward to welcoming you again on your next visit and hope this stay was as enjoyable as your previous one. Sincerely, The Management Team
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C***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
I just booked for my brother-in-law
3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. C*n, Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again in the future and wish you a pleasant stay as this one. Sincerely, The Management
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A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼 good 👍🏼👍🏼👍🏼
2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. A*n, Thank you for taking the time to write a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 19 week(s) ago
Arrived at 3 PM but only checked in at 3:50 AM. The room didn't meet my request (I was given a smoking room for non-smoking). When I first entered, it smelled of cigarettes, there were cigarette butts in the corner of the door, the TV remote didn't work, the hair dryer didn't work, and the toilet was hard to flush. I wanted to complain but was too tired. But when I checked out, someone was able to check in at 11 AM.
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4 people find it helpful
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
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2 people find it helpful
ilman a. s. a. f.
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 21 week(s) ago
The electricity in the room went off by itself at 3 am
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1 people find it helpful
r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 22 week(s) ago
The hotel is strategic, the breakfast food is very special because it is always hot/warm, but the soundproofing of the room is very poor because the sound of motorbikes/cars speeding on the road reaches into the room.
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3 people find it helpful
Number of reviews per page
20
40

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Lobby 4 Serela Merdeka

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Serela Merdeka

Traveloka (7,096)
Other sources (32)
8.2
Very Good
From 7,096 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.8

Location

8.6

Service and Facilites

8.1

People often mention about Serela Merdeka
All
Distance to City Center (113)
Bedroom (101)
Ambiance (94)
Staff Friendliness (93)
Bathroom (91)
Accessibility (73)
Taste (68)
Surroundings (59)
Room Space (59)
Hotel Area (57)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Serela Merdeka

Number of reviews per page
20
40
Customer reviews
m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 day(s) ago
Good service, affordable hotel but satisfactory service.
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a***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
I left my item behind. Please contact me immediately. Thank you.
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F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 4 day(s) ago
The staff is friendly, the location is strategic, and it's close to everything. However, the mattresses are not very clean, and the rooms are a bit musty.
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Rina O.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The rooms are comfortable, clean, and luxurious. The staff are also friendly.
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1 people find it helpful
Achmad F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
A hotel with an old look and furnishings, but well-maintained cleanliness. Check-in and check-out are easy, the superior rooms are quite spacious, and the location is within walking distance to popular culinary spots. The rates are budget-friendly. Recommended hotel.
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Dedi n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
The hotel's location is one-way. The hotel building appears to be old, dating back to the 2000s. It used to be comfortable. However, the noise, especially at night, was a bit disturbing. The sound of passing vehicles made it uncomfortable, and I often woke up during the night. Perhaps the windows in the rooms, especially on the lower floors, could be soundproofed to reduce the noise from outside vehicles.
Read More
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1 people find it helpful
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 2 week(s) ago
The vehicle entry and exit area is all in one place, and the parking lot is cramped. The bathrooms are very clean. The food runs out quickly; to my surprise, the rice porridge with sugar was gone. When I asked for a refill, a bowl filled with hot water and unstirred granulated and brown sugar arrived, still just a lump. It was a first and last experience, I think.
Read More
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bahrizal s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Very good, the security guard is very responsive. The food could be improved.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Mr. Bahrizal S., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Serela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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k***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
The hot water in the shower was unstable (suddenly becoming very hot or very cold) even when set. Requests for water to be brought to the room were quite long waits. The room was quite clean.
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1 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Kay, Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with all our staff so that we can better ensure the comfort of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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Slamet R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's fun, it feels like home, so I want to stay here for a long time.
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3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Muhammad Salamet R., Thank you for taking the time to write a detailed review of your stay at Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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Raka R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 11 week(s) ago
The staff was unfriendly upon check-in, even though they were the front desk. The duvet sheet had numerous stains and a few strands of hair. The toilet corners were covered in black stains.
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1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Raga R., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, Management
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rian r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The staff is friendly, the service is okay, but the AC temperature cannot be turned up to cool overnight while sleeping.
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3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rian R., Thank you for taking the time to write a positive review about your stay at Serela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We apologize for any inconvenience you may have experienced during your stay and have shared your feedback with all our staff so that we can continue to ensure the comfort and convenience of all our guests. We hope to welcome you again in the future. Thank you. Sincerely, The Management Team
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Reyhan F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Nice hotel and responsive hotel staff
1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rayhan F., Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your feedback, which will undoubtedly be helpful to other guests choosing to stay at our hotel. We hope to welcome you again on your next visit and wish you the same satisfaction as this time. Sincerely, The Management Team
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Close to everywhere.. Access to transportation/culinary is also close..
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2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. F*a, Thank you for taking the time to write such a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be invaluable to our other guests. We look forward to welcoming you again on your next visit and hope this stay was as enjoyable as your previous one. Sincerely, The Management Team
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C***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
I just booked for my brother-in-law
3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. C*n, Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again in the future and wish you a pleasant stay as this one. Sincerely, The Management
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A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼 good 👍🏼👍🏼👍🏼
2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. A*n, Thank you for taking the time to write a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 19 week(s) ago
Arrived at 3 PM but only checked in at 3:50 AM. The room didn't meet my request (I was given a smoking room for non-smoking). When I first entered, it smelled of cigarettes, there were cigarette butts in the corner of the door, the TV remote didn't work, the hair dryer didn't work, and the toilet was hard to flush. I wanted to complain but was too tired. But when I checked out, someone was able to check in at 11 AM.
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4 people find it helpful
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
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2 people find it helpful
ilman a. s. a. f.
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 21 week(s) ago
The electricity in the room went off by itself at 3 am
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1 people find it helpful
r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 22 week(s) ago
The hotel is strategic, the breakfast food is very special because it is always hot/warm, but the soundproofing of the room is very poor because the sound of motorbikes/cars speeding on the road reaches into the room.
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3 people find it helpful
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