Serela Merdeka

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8.2
/10
Very Good
7,108 reviews

What Guests Say About Their Stay

Distance To City Center (170)
Staff Friendliness (122)
Accessibility (106)
Ambiance (94)

I***a

10.0
/ 10
The hotel is nice and clean. I like the room. I stayed here for 2 days and it was very comfortable. The response was fast when I asked for this and that. It's close so I don't waste money on travel, I want to go culinary in Braga or Buimas, it's not far. Thank you, Serela, next holiday in Bandung, I will come back here again.
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N***a

10.0
/ 10
The hotel is clean, comfortable, the facilities are quite complete, the location is strategic, the hotel staff is also friendly, the breakfast is also varied and delicious, the price of 400 thousand is already very good👍
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N***a

10.0
/ 10
The hotel is clean, comfortable, the facilities are quite complete, the location is strategic, the hotel staff is also friendly, the breakfast is varied and delicious, the price of 400 thousand is really good 👍
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F***z

10.0
/ 10
The hotel is comfortable, the building looks well-maintained, the rooms are clean, and the front desk is open 24 hours, so even at night, checking in was easy. The location is right in the city center, close to everything. I was on a business trip, and it was easy to walk around the hotel. I would definitely return to this hotel again. Recommended.
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D***a

10.0
/ 10
The staff was very friendly, check-in and check-out were fast, and the location was strategically located near shopping centers and restaurants. It was easily accessible by public transportation.
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In the Area
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Jl. Purnawarman No. 23 Bandung, Dago, Bandung, Jawa Barat, Indonesia, 40111

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Serela Merdeka by KAGUM Hotels Staying at Serela Merdeka is a good choice when you are visiting Dago. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Serela Merdeka

Jl. Purnawarman No. 23 Bandung, Dago, Bandung, Jawa Barat, Indonesia, 40111
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Lobby Serela Merdeka
Lobby 2 Serela Merdeka

Discover More About Serela Merdeka

The Charm of Serela Merdeka: Your Ideal Jawa Barat Getaway

For Australian travellers seeking a comfortable and convenient base in Jawa Barat, Indonesia, Serela Merdeka stands out as an excellent choice. This hotel offers a blend of modern amenities and a prime location, making it perfect for both leisure and business trips. Whether you're exploring the vibrant city of Bandung or venturing further into the scenic landscapes of West Java, Serela Merdeka provides a welcoming retreat after a day of adventure. Rates at Serela Merdeka start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Serela Merdeka

Serela Merdeka is situated in the heart of Bandung, a bustling city known for its creative energy and stunning natural surroundings. Located at Jl. Purnawarman No. 23 Bandung, Dago, Bandung, Jawa Barat, Indonesia, 40111, the hotel offers easy access to the city's main attractions and business districts. It's conveniently positioned within reach of public transport options, making it simple to navigate Bandung and its surrounding areas. The atmosphere around Serela Merdeka is lively, with a good mix of local life and tourist conveniences. For those who enjoy exploring on foot, you'll find yourself close to various shops, eateries, and cultural spots. The proximity to key transport hubs ensures that getting to and from the hotel is a breeze, whether you're arriving from the airport or planning day trips.

Guest Facilities and Services at Serela Merdeka

Guest facilities at Serela Merdeka are designed to enhance your stay and provide a comfortable experience. Australian travellers will appreciate the availability of a hearty breakfast to kickstart their day, often featuring a variety of local and international options, including excellent coffee. The hotel provides essential services such as secure luggage storage, allowing you to explore freely without your bags. Complimentary Wi-Fi is available throughout the property, keeping you connected. A helpful 24-hour front desk is always on hand to assist with any queries or requests, ensuring peace of mind at any hour. While specific operating hours for all amenities are best confirmed directly, the hotel generally aims to cater to the needs of its guests with efficiency and warmth.

Room Information and Stay Experience at Serela Merdeka

The hotel offers a range of rooms designed to provide a restful and pleasant stay. The room types of Serela Merdeka cater to different needs, ensuring a comfortable environment for every guest. You can expect clean and well-maintained rooms, featuring comfortable bedding and effective climate control systems to ensure a pleasant temperature regardless of the outside weather. The bathrooms are modern and kept to a high standard of cleanliness. While specific room names and exact dimensions are best confirmed directly with the hotel, the focus is always on providing a serene and comfortable personal space for you to relax and recharge.

Recommended Nearby Dining and Cafes around Serela Merdeka

Bandung is renowned for its vibrant culinary scene, and Serela Merdeka places you right in the middle of it. You'll find a plethora of dining options nearby, from local warungs serving authentic Indonesian dishes to trendy cafes offering artisanal coffee and delicious brunch menus. The hotel itself may offer dining facilities, providing convenient options for a quick meal or a relaxed breakfast. Exploring the surrounding streets will lead you to discover hidden gems and popular local eateries, perfect for experiencing the diverse flavours of Jawa Barat. The emphasis is on fresh ingredients and a lively atmosphere, reflecting the local culture.

Popular Attractions and Activities near Serela Merdeka

Bandung and its surroundings offer a wealth of attractions for every type of traveller. Within easy reach of Serela Merdeka, you can explore:

  • Tangkuban Perahu:

    A majestic active volcano with a unique crater landscape, offering breathtaking views.
  • Kawah Putih:

    A stunning turquoise crater lake known for its ethereal beauty and sulphur scent.
  • Gedung Sate:

    An iconic historical building and a symbol of Bandung's colonial past, now a government office.
  • Farmhouse Lembang:

    A charming European-themed tourist spot with picturesque scenery and unique photo opportunities.
  • Riau Street (Jalan Riau):

    Famous for its factory outlets and vibrant shopping scene, a must-visit for fashion enthusiasts.
If you are looking for other activities around Serela Merdeka, check out the best deals on Traveloka: Recommended activities in Bandung!

How to Get to Serela Merdeka from the Airport

Getting to Serela Merdeka from the airport is straightforward, with several convenient transportation options available. The airport transfer service at Serela Merdeka can be easily accessed. Here are some common ways to reach the hotel:

  • Airport Link Train:

    If available, this is often a quick and efficient way to get closer to the city centre, followed by a short taxi or rideshare trip.
  • Airport Shuttle Bus:

    Many airports offer shuttle services that connect to major points in the city, from where you can continue your journey.
  • Public Metered Taxis:

    Readily available at the airport, offering a direct route to your destination. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    Convenient and often cost-effective, these services can be booked via a mobile app for a direct transfer to Serela Merdeka.

Summary of Why You Should Choose Serela Merdeka

Serela Merdeka offers a compelling combination of location, comfort, and service, making it an ideal choice for your Jawa Barat adventure.

  • Prime Location:

    Situated in the heart of Bandung, providing easy access to attractions and transport.
  • Comfortable Accommodation:

    Well-appointed rooms with essential amenities for a relaxing stay.
  • Friendly Service:

    A dedicated team ready to assist you, ensuring a smooth and enjoyable experience.
  • Convenient Access:

    Close to dining, shopping, and entertainment options.
To ensure you get the best rates, remember to

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All facilities in Serela Merdeka

Fitness Center Serela Merdeka
Fitness Center
Functional Hall Serela Merdeka
Functional Hall
Lobby Serela Merdeka
Lobby
CleanAccommodation Serela Merdeka
CleanAccommodation
Exterior Serela Merdeka
Exterior

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

General

  • AC
  • Banquet
  • Non-smoking room
  • Smoking area

Transportation

  • Airport transfer
  • Secure parking
  • Valet parking

Food and Drinks

  • Restaurant with AC
  • Breakfast
  • Buffet breakfast

Things to Do

  • Massage
  • Spa

Business Facilities

  • Meeting facilities
  • Projector

Nearby Facilities

  • ATM/Banking
  • Supermarket

Kids and Pets

  • Babysitting

Connectivity

  • LAN Internet

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in Serela Merdeka

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Please bring your voucher and valid ID upon check in Check in Time on 03.00 PM

Additional Policy

Please bring your voucher and valid ID upon check in
Check in Time on 02.00 PM

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Serela Merdeka
80
Number of floors in Serela Merdeka
6
Another facilities in Serela Merdeka
Bellhop, Welcoming drinks, Express check-out, 24-hour Receptionist, 24-hour security

Frequently asked questions about Serela Merdeka

What are available facilities at Serela Merdeka?
There are top facilites at Serela Merdeka such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Serela Merdeka?
The standard check-in time at Serela Merdeka is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Serela Merdeka provide breakfast?
Yes, Serela Merdeka provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Serela Merdeka?
Serela Merdeka has a 3.0-star rating.
How many floors does Serela Merdeka have?
Serela Merdeka has 6.
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Serela Merdeka reviews and ratings

8.2
Very Good
From 7,108 reviews
Provided by travellers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.8

Location

8.6

Service and Facilites

8.1

People often mention about Serela Merdeka
All
Distance to City Center (114)
Bedroom (102)
Ambiance (95)
Staff Friendliness (93)
Bathroom (92)
Accessibility (74)
Taste (68)
Surroundings (60)
Room Space (60)
Hotel Area (58)
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Traveller Reviews Serela Merdeka

Number of reviews per page
20
40
Customer reviews
Muhammad H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
very good and effective, will come back again.
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Jerri R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
1. The soundproofing level is low, so vehicle noise can be heard entering the room. 2. The water flow fluctuates, from low to high. The water is cloudy. 3. The food for a 3-star hotel needs to be improved.
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m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Good service, affordable hotel but satisfactory service.
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a***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I left my item behind. Please contact me immediately. Thank you.
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F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The staff is friendly, the location is strategic, and it's close to everything. However, the mattresses are not very clean, and the rooms are a bit musty.
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Rina O.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The rooms are comfortable, clean, and luxurious. The staff are also friendly.
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1 people find it helpful
Achmad F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
A hotel with an old look and furnishings, but well-maintained cleanliness. Check-in and check-out are easy, the superior rooms are quite spacious, and the location is within walking distance to popular culinary spots. The rates are budget-friendly. Recommended hotel.
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Dedi n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
The hotel's location is one-way. The hotel building appears to be old, dating back to the 2000s. It used to be comfortable. However, the noise, especially at night, was a bit disturbing. The sound of passing vehicles made it uncomfortable, and I often woke up during the night. Perhaps the windows in the rooms, especially on the lower floors, could be soundproofed to reduce the noise from outside vehicles.
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2 people find it helpful
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
The vehicle entry and exit area is all in one place, and the parking lot is cramped. The bathrooms are very clean. The food runs out quickly; to my surprise, the rice porridge with sugar was gone. When I asked for a refill, a bowl filled with hot water and unstirred granulated and brown sugar arrived, still just a lump. It was a first and last experience, I think.
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bahrizal s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Very good, the security guard is very responsive. The food could be improved.
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2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Mr. Bahrizal S., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Serela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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k***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 10 week(s) ago
The hot water in the shower was unstable (suddenly becoming very hot or very cold) even when set. Requests for water to be brought to the room were quite long waits. The room was quite clean.
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2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Kay, Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with all our staff so that we can better ensure the comfort of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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Slamet R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
It's fun, it feels like home, so I want to stay here for a long time.
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4 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Muhammad Salamet R., Thank you for taking the time to write a detailed review of your stay at Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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Raka R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 15 week(s) ago
The staff was unfriendly upon check-in, even though they were the front desk. The duvet sheet had numerous stains and a few strands of hair. The toilet corners were covered in black stains.
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1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Raga R., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, Management
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rian r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The staff is friendly, the service is okay, but the AC temperature cannot be turned up to cool overnight while sleeping.
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3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rian R., Thank you for taking the time to write a positive review about your stay at Serela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We apologize for any inconvenience you may have experienced during your stay and have shared your feedback with all our staff so that we can continue to ensure the comfort and convenience of all our guests. We hope to welcome you again in the future. Thank you. Sincerely, The Management Team
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Reyhan F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Nice hotel and responsive hotel staff
1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rayhan F., Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your feedback, which will undoubtedly be helpful to other guests choosing to stay at our hotel. We hope to welcome you again on your next visit and wish you the same satisfaction as this time. Sincerely, The Management Team
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Close to everywhere.. Access to transportation/culinary is also close..
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2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. F*a, Thank you for taking the time to write such a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be invaluable to our other guests. We look forward to welcoming you again on your next visit and hope this stay was as enjoyable as your previous one. Sincerely, The Management Team
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C***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
I just booked for my brother-in-law
3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. C*n, Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again in the future and wish you a pleasant stay as this one. Sincerely, The Management
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A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼 good 👍🏼👍🏼👍🏼
2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. A*n, Thank you for taking the time to write a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 23 week(s) ago
Arrived at 3 PM but only checked in at 3:50 AM. The room didn't meet my request (I was given a smoking room for non-smoking). When I first entered, it smelled of cigarettes, there were cigarette butts in the corner of the door, the TV remote didn't work, the hair dryer didn't work, and the toilet was hard to flush. I wanted to complain but was too tired. But when I checked out, someone was able to check in at 11 AM.
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4 people find it helpful
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
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2 people find it helpful
Number of reviews per page
20
40

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Lobby 4 Serela Merdeka

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.2
Very Good
From 7,108 reviews
Provided by travellers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.8

Location

8.6

Service and Facilites

8.1

People often mention about Serela Merdeka
All
Distance to City Center (114)
Bedroom (102)
Ambiance (95)
Staff Friendliness (93)
Bathroom (92)
Accessibility (74)
Taste (68)
Surroundings (60)
Room Space (60)
Hotel Area (58)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Serela Merdeka

Number of reviews per page
20
40
Customer reviews
Muhammad H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
very good and effective, will come back again.
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Jerri R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
1. The soundproofing level is low, so vehicle noise can be heard entering the room. 2. The water flow fluctuates, from low to high. The water is cloudy. 3. The food for a 3-star hotel needs to be improved.
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m***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Good service, affordable hotel but satisfactory service.
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a***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
I left my item behind. Please contact me immediately. Thank you.
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F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The staff is friendly, the location is strategic, and it's close to everything. However, the mattresses are not very clean, and the rooms are a bit musty.
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Rina O.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The rooms are comfortable, clean, and luxurious. The staff are also friendly.
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1 people find it helpful
Achmad F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
A hotel with an old look and furnishings, but well-maintained cleanliness. Check-in and check-out are easy, the superior rooms are quite spacious, and the location is within walking distance to popular culinary spots. The rates are budget-friendly. Recommended hotel.
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Dedi n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 6 week(s) ago
The hotel's location is one-way. The hotel building appears to be old, dating back to the 2000s. It used to be comfortable. However, the noise, especially at night, was a bit disturbing. The sound of passing vehicles made it uncomfortable, and I often woke up during the night. Perhaps the windows in the rooms, especially on the lower floors, could be soundproofed to reduce the noise from outside vehicles.
Read More
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2 people find it helpful
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 6 week(s) ago
The vehicle entry and exit area is all in one place, and the parking lot is cramped. The bathrooms are very clean. The food runs out quickly; to my surprise, the rice porridge with sugar was gone. When I asked for a refill, a bowl filled with hot water and unstirred granulated and brown sugar arrived, still just a lump. It was a first and last experience, I think.
Read More
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bahrizal s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Very good, the security guard is very responsive. The food could be improved.
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2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Mr. Bahrizal S., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Serela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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k***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 10 week(s) ago
The hot water in the shower was unstable (suddenly becoming very hot or very cold) even when set. Requests for water to be brought to the room were quite long waits. The room was quite clean.
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2 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Kay, Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with all our staff so that we can better ensure the comfort of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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Slamet R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
It's fun, it feels like home, so I want to stay here for a long time.
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4 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Muhammad Salamet R., Thank you for taking the time to write a detailed review of your stay at Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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Raka R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 15 week(s) ago
The staff was unfriendly upon check-in, even though they were the front desk. The duvet sheet had numerous stains and a few strands of hair. The toilet corners were covered in black stains.
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1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Raga R., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, Management
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rian r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The staff is friendly, the service is okay, but the AC temperature cannot be turned up to cool overnight while sleeping.
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3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rian R., Thank you for taking the time to write a positive review about your stay at Serela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We apologize for any inconvenience you may have experienced during your stay and have shared your feedback with all our staff so that we can continue to ensure the comfort and convenience of all our guests. We hope to welcome you again in the future. Thank you. Sincerely, The Management Team
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Reyhan F.
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
Nice hotel and responsive hotel staff
1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rayhan F., Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your feedback, which will undoubtedly be helpful to other guests choosing to stay at our hotel. We hope to welcome you again on your next visit and wish you the same satisfaction as this time. Sincerely, The Management Team
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Close to everywhere.. Access to transportation/culinary is also close..
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2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. F*a, Thank you for taking the time to write such a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be invaluable to our other guests. We look forward to welcoming you again on your next visit and hope this stay was as enjoyable as your previous one. Sincerely, The Management Team
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C***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
I just booked for my brother-in-law
3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. C*n, Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again in the future and wish you a pleasant stay as this one. Sincerely, The Management
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A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼 good 👍🏼👍🏼👍🏼
2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. A*n, Thank you for taking the time to write a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 23 week(s) ago
Arrived at 3 PM but only checked in at 3:50 AM. The room didn't meet my request (I was given a smoking room for non-smoking). When I first entered, it smelled of cigarettes, there were cigarette butts in the corner of the door, the TV remote didn't work, the hair dryer didn't work, and the toilet was hard to flush. I wanted to complain but was too tired. But when I checked out, someone was able to check in at 11 AM.
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4 people find it helpful
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
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2 people find it helpful
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