Dear Valued Guest, Thank you very much for your rating and appreciation of Grand Hotel Prepenture Bandung. We are delighted to know that you enjoyed your stay with us. Your support motivates our entire team to strive to provide the best service to all our guests. We hope to welcome you back to Grand Hotel Prepenture Bandung again. Sincerely, Grand Hotel Prepenture Bandung 📍 81 Asia Africa Road, Bandung

Dear Ms. Aria, On behalf of the entire hotel team, I would like to thank you for staying at our hotel. Receiving positive feedback, especially from someone most important to us – you – is always a pleasure. We have forwarded your feedback to the relevant team as a token of our appreciation for the wonderful experience you had. Once again, I thank you for taking the time to share your feedback. We hope to welcome you back again soon. Sincerely, Davey Hari Fauci, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying with us. As a hotel with a rich history and unique character, we strive to strike a balance between the exceptional features of the building and the comfort of our guests. However, we understand that your comfort is our top priority, and we will discuss your feedback with the relevant teams for further evaluation. We greatly appreciate your comments, which help us continuously improve the quality of our services and facilities. Once again, we apologize for any inconvenience caused and thank you for your interest. Sincerely, Davey Hari Fauci, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay. We apologize for any inconvenience you experienced during your stay. This may not reflect the standard of comfort we strive to provide for all our guests. Please note that our hotel is undergoing periodic renovations to enhance the quality of our facilities and improve guest comfort. Your feedback aligns with our ongoing commitment to these improvements, and we have forwarded it to the relevant team for close monitoring and attention during the ongoing facility upgrade process. We greatly appreciate your comments, as they help us identify areas for immediate improvement and development. We apologize again for any experience that did not meet your expectations. We hope that the ongoing renovations will bring significant improvements, and we look forward to welcoming you back for an even more comfortable stay in the future. Sincerely, Devi Hari Fauzi, Front Office Manager

Dear Emi G., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our excellent location. We are currently undertaking gradual improvements to enhance the quality of our facilities and guest comfort, so some areas and amenities may not yet be perfect. We have forwarded your feedback regarding the breakfast menu to our Food and Beverage team for evaluation and future improvements. We greatly appreciate your feedback and look forward to welcoming you back once the improvements are complete so we can provide you with an even more comfortable and memorable stay. Sincerely, Davey Hari Fauci, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your stay with us. We are delighted to hear that you enjoyed your time with us. We have forwarded your feedback to the relevant team. As a token of our appreciation for the wonderful experience you had with us, I once again thank you for taking the time to share your feedback. We hope to welcome you back again soon. Sincerely, Davey Hari Fauci, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed the condition and design of our rooms. However, we regret to inform you that ongoing renovations are underway. As part of our commitment to improving the quality of our facilities and guest experience, the hotel is undergoing periodic improvements. However, we understand that the cleanliness and comfort of the hotel premises must be maintained at all times. Therefore, we have forwarded your feedback to the relevant team to take special action during the renovation process. We appreciate your suggestion and look forward to welcoming you back once the renovations are complete, so that you can have an even more comfortable stay that meets our standards. Sincerely, Davey Hari Fauci, Front Office Manager

Dear Mr. Bun D. S., Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you may have experienced during your stay with us. We are deeply saddened that the room you stayed in did not meet the non-smoking requirements, which may have affected your comfort and quality of rest. We understand your disappointment regarding the description of the room type provided. This feedback is important to us in ensuring that the information provided to guests is clear and accurate, and that we can better accommodate guest requests. For your information, our hotel is currently undergoing periodic renovations to improve the quality of our facilities and the overall guest experience. However, we recognize that this does not diminish our responsibility to continue providing the best possible service and comfort to all our guests. Furthermore, we appreciate your appreciation of our valet parking and parking team. We will share this compliment with the relevant teams. Once again, we sincerely apologize for any experience that did not meet your expectations. We value your feedback and will use it in our evaluations to improve our services in the future. Sincerely, Devi Hari Fauzi, Front Office Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. We are disappointed to learn that you were dissatisfied with the condition of the hotel during your visit. As part of our commitment to improving our facilities and guest experience, the hotel is currently undergoing a phased renovation. Nevertheless, we understand that this should not affect the level of comfort and service our guests expect, and we regret that we fell short during your stay. Your comments have been shared with our Housekeeping, Food & Beverage, and management teams for immediate review and improvement. We appreciate your candid feedback, as it helps us identify areas where we need to do better. We hope to have the opportunity to welcome you again in the future and provide a significantly improved experience. Kind regards, Devi Hari Fauzi Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our convenient location near the Braga area and felt comfortable in our rooms. We especially appreciate your appreciation for the friendliness of our staff, which we will share with our entire team as an inspiration to continue providing excellent service. We also appreciate your understanding regarding the ongoing improvements. We are gradually upgrading our facilities to enhance guest comfort. Regarding your feedback on one of the elevators that was not working, we have noted your suggestion and will take it into consideration to further improve the quality of our facilities and services. Thank you again for your review and support. We look forward to welcoming you back in the future for an even better stay. Sincerely, Devy Hari Fauci, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the cigarette smoke odor in your room. We understand how uncomfortable this must have been, especially when the measures taken were unable to fully resolve the issue. As part of our commitment to enhancing our facilities and guest experience, the hotel is currently undergoing a phased renovation. However, we recognize that this should not compromise the comfort and satisfaction of our guests, and we regret that we did not meet your expectations on this occasion. Thank you for bringing these concerns to our attention. We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Devi Hari Fauzi Front Office Manager

Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the condition of your room and some of the furniture appearing outdated. We understand that this may have affected your comfort during your stay, and we sincerely apologize for this unpleasant experience. Please be informed that our hotel is currently undergoing periodic renovations to improve facilities and comfort within our rooms. Your feedback aligns with our commitment to continuous improvement, particularly upgrading all rooms and amenities to provide a more comfortable stay in the future. We appreciate your feedback, as it is vital for us to continuously improve and develop our services. Once again, we apologize for any inconvenience this may have caused, and we look forward to welcoming you back for an even better experience once the renovations are complete. Sincerely, Davey Hari Fauci, Head of Front Office

Thank you for taking the time to share your stay experience with us. We understand that the appearance of the older building may have affected your expectations regarding the hotel's amenities. As a hotel housed in an older building, we are constantly undertaking renovations and refurbishments to enhance comfort and improve existing facilities without compromising the value and unique character of our hotel. Your feedback regarding our adherence to star ratings is very important to us, as we remain committed to continuously improving the quality of our service and facilities in the future. Thank you for your feedback, and we look forward to welcoming you back for an even better experience in the future. Sincerely, Davey Hari Fauci, Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback about your stay with us. We apologize for any inconvenience you may have experienced during your stay. We understand that your experience may not reflect the high standards of service we strive to provide to all our guests. As part of our commitment to continuously improving the guest experience, the hotel is undergoing gradual renovations to enhance the quality of our facilities while preserving our unique character and heritage. We are confident that these improvements will provide a more comfortable and pleasant experience for our guests in the future. Thank you again for your valuable feedback. We greatly appreciate your understanding and patience throughout this process. We look forward to welcoming you back in the future and providing you with a stay that meets your expectations. Sincerely, Grand Prepanger Hotel Bandung 📍 81 Asia Africa Road, Bandung