Y***e
Business
6.2
/10
Reviewed 1 week(s) ago
Access to the hotel is difficult without private transportation, requiring a freight elevator, which is uncomfortable and confusing for first-time visitors. Online transportation is difficult to get to and from (trying to leave the hotel several times was canceled, but instead, orders to go to the hotel lobby were dropped off in the freight elevator below).
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest,
Thank you for sharing your feedback.
We apologize for the inconvenience you experienced in accessing our hotel. As our hotel is located on Level 8 of the LTC Building, first-time visitors may find the access a little confusing.
For your convenience, we have a dedicated 24-hour guest access at the rear entrance of the LTC Building. Our Information Desk and Front Office team are always happy to assist guests and guide online transportation drivers directly to our main lobby.
Thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a smoother experience.
Warm regards,
Andi R - General Manager




