Good Morning Sir, Warm greetings from Everyday Smart Hotel Malang. We apologize for the inconvenience during your stay, Regarding the long waiting elevator, I am very sorry for these weeks we are always fully booked, so the elevator is used by all guests, and thank you for your input, we will convey it to the relevant department to be used as improvements and corrections. For tickets, only one stamp is required, the next time is not necessary, Sir. If during your stay/visit there is something lacking related to the condition of the room, facilities and others, you can directly contact the receptionist by calling extension 0 from the room. Our staff will help you to the room. We will continue to strive to improve the quality of service and comfort for all guests of Everyday Smart Hotel Malang. Regards