Swiss-Belinn Malang

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Overall Ratings & Reviews Swiss-Belinn Malang

Traveloka (14,449)
Other sources (124)
8.7
Very Good
From 14,449 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Swiss-Belinn Malang
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Staff Friendliness (251)
Distance to City Center (219)
Ambiance (214)
Bedroom (210)
Accessibility (199)
Hotel Area (191)
Surroundings (189)
Bathroom (178)
Taste (177)
Family Friendly (174)
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Traveler Reviews Swiss-Belinn Malang

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40
Customer reviews
Putu A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
24-hour food ordering service. So you don't have to worry about getting hungry.
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Accommodation's Reply
01 Oct 2026
Dear Mr./Mrs. Putu, Sincerely, Swiss-Belinn Malang Hotel. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our services so that all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swiss-Belinn Malang on your next visit. Sincerely, Swiss-Belinn Malang Hotel
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Aghisna M. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Very friendly and close to the mall.
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Accommodation's Reply
01 Oct 2026
Dear Ms./Mrs. Akisna, Sincerely, Swiss-Belinn Malang Hotel. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback, which encourages us to further improve the quality of our services so that all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you again on your next visit to Swiss-Belinn Malang. Sincerely, Swiss-Belinn Malang Hotel
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Clean, tidy, beautiful natural views.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Swissôtel Belinne Malang extends its deepest respects and gratitude for choosing Swissôtel Belinne Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Great, comfortable, satisfying, want to come back.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Swissôtel Belinne Malang extends its deepest respects and gratitude for choosing Swissôtel Belinne Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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G***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 1 week(s) ago
Though the staff are very friendly, they kept forgetting our requests. Firstly, the wardrobe light switch was broken and kept on for the whole night. I had to call them 4 times until someone fixed it. Secondly, the front desk forgot our laundry. We dropped it off early morning and were promised it would be ready the next day by 10 am. When we came back the next day, the dirty clothes were still there, obviously forgotten.
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Accommodation's Reply
29 Sep 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the issues you experienced during your stay. While we are pleased to know that you found our staff friendly, we truly regret that your requests regarding the wardrobe light and laundry service were not followed up properly and required you to contact our team several times. We understand how frustrating it must have been to return and find that your laundry had not been processed as promised. Your feedback has been shared with the relevant departments as a reminder to improve our communication, follow-up, and coordination, so that similar oversights can be prevented in the future. We greatly appreciate your understanding and hope to have the opportunity to welcome you back to Swiss-Belinn Malang and provide you with a smoother and more attentive experience. Salam hangat dari Swiss-Belinn Malang, Hormat kami, Swiss-Belinn Malang
y***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff is friendly and very helpful.
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Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
S***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The staff is friendly and quick to resolve problems.
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Accommodation's Reply
25 Sep 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for sharing your feedback regarding your recent stay with us. We are truly pleased to learn that you were satisfied with the services and hospitality provided by our team. Your kind words serve as great motivation for us to continue delivering excellent service to all our guests. We sincerely look forward to the pleasure of welcoming you back in the near future. Warm regards, Swiss-Belinn Malang
Anggraeni W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It was so much fun staying at this hotel.
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Accommodation's Reply
25 Sep 2026
Dear Ms. Angraeni, Sincerely, Swiss-Belinn Malang. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our service to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back on your next visit to Swiss-Belinn Malang. Sincerely, Swiss-Belinn Malang
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d***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Excellent service, delicious food, comfortable atmosphere for a break.
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Accommodation's Reply
04 Sep 2026
Dear Valued Guest, Swissôtel Belinne Malang extends its deepest respects and gratitude for choosing Swissôtel Belinne Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit to Swissôtel Belinne Malang. Sincerely, Swissôtel Belinne Malang
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel's expectations were in line with its price. The breakfast selection was varied and quite tasty. There are also affordable snacks available in front of the hotel. The hotel staff was friendly and helpful. Overall, I was satisfied with the hotel's service and facilities.
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1 people find it helpful
Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Swiss-Belinn Malang extends its deepest respects and gratitude. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit. Sincerely, Swiss-Belinn Malang
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R***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The location is strategic, close to shopping centers. It's also easy to buy food.
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Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Swiss-Belinn Malang extends its deepest respects and gratitude. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit. Sincerely, Swiss-Belinn Malang
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Yuanovita P. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Helpful staff. Easy check-in and check-out.
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Accommodation's Reply
01 Sep 2026
Dear Madam, Sincerely, Swiss-Belinn Malang. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope the service we provided met your expectations. We greatly appreciate your feedback; it encourages us to further improve the quality of our services so that all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back on your next visit to Swiss-Belinn Malang. Sincerely, Swiss-Belinn Malang
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Stayed for 3 nights. The hotel is next to UB, Matos, and Transmart, so it's very easy to walk everywhere. There's plenty of parking available. The rooms are clean, the staff are very friendly, super quick, and super helpful. There are also many facilities here, especially try the spa treatment, it's really great, especially for those who have just had a long trip. The restaurant is also really good, for breakfast there are various kinds of food, for me the best is the chicken porridge, the fruit is fresh. It's really unique that every night there is a food stall in front of the lobby, so for those looking for dinner, you don't have to bother going out. Overall, such a pleasant stay here 🫶😍. Definitely will come back for another vacation 😍
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1 people find it helpful
Accommodation's Reply
01 Sep 2026
Dear Valued Guest, Swiss-Belinn Malang extends its deepest respects and gratitude. Thank you for choosing Swiss-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back on your next visit. Sincerely, Swiss-Belinn Malang
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R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 6 week(s) ago
Great access, just a couple minutes walk to a mall. Staff were friendly and helpful. Room was a little smaller than I expected. Room service food was hit or miss, the Sapo Tofu was quite okay, but the fried rice just tasted like fermented shrimp paste. Otherwise, I still had a great experience.
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Accommodation's Reply
25 Aug 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and found our staff friendly and helpful. Your feedback regarding the food has been shared with our culinary team for further review and improvement. We truly appreciate your comments and look forward to welcoming you back in the future. Warm regards, Hotel Management
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly and helpful during the check-in and check-out process.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Warm greetings from Swiss-Belinn Malang. Thank you for choosing Swiss-Belinn Malang as your accommodation and for taking the time to write a review. We are delighted to hear that you were satisfied with the friendliness and assistance of our team during check-in and check-out. Your positive feedback encourages our entire team to continue striving for friendly, responsive, and excellent service to all our guests. We hope to welcome you back to Swiss-Belinn Malang on your next visit. Sincerely, Swiss-Belinn Malang
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S***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Good location next to the mall, breakfast has many variants, quick check-in and check-out.
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Accommodation's Reply
18 Aug 2026
Dear Valued Guest, Salam hangat dari Swiss-Belinn Malang, Thank you for choosing Swiss-Belinn Malang and for taking the time to share your positive feedback with us. We are delighted to know that you enjoyed our convenient location next to the mall, the variety of breakfast choices, and our quick check-in and check-out process. Your appreciation is a great motivation for our team to continue providing efficient and enjoyable service to every guest. We look forward to welcoming you back to Swiss-Belinn Malang on your next visit. Warm regards, Swiss-Belinn Malang
Irfan F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Overall, our family feels comfortable because it is close to my child's campus at UB, and every time I go to Malang, I make sure to stay here, and this is my 6th experience in 1.5 years 😍
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Accommodation's Reply
11 Aug 2026
Dear Mr. Irfan, From Swiss-Belinn Malang, we respectfully thank you for choosing Swiss-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback; it motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swiss-Belinn Malang on your next visit. Sincerely, Swiss-Belinn Malang
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N***L
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Strategically located, close to the mall, easy access to food, and close to great cafes. For smokers, there are types with smoking terraces and plenty of places to relax and enjoy a coffee and a cigarette.
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1 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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N***L
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It has a great view and a comfortable smoking area. The food is also good.
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Accommodation's Reply
11 Aug 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our services met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we hope to welcome you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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s***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Overall very good, will stay here again if I go to Malang.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Warm greetings from Swissôtel-Belinn Malang. Thank you for choosing Swissôtel-Belinn Malang as your accommodation. We hope our service met your expectations. We greatly appreciate your feedback, which motivates us to further improve the quality of our services to ensure all guests feel comfortable and satisfied throughout their stay with us. Thank you again, and we look forward to welcoming you back to Swissôtel-Belinn Malang on your next visit. Sincerely, Swissôtel-Belinn Malang
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Number of reviews per page
20
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