Verified Traveler
Medical
10.0
/10
Reviewed 5 hour(s) ago
It was a wonderful moment to be there.
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Sunway Hotel Georgetown Penang
Explore Sunway Hotel Georgetown Penang
Overall Ratings & Reviews Sunway Hotel Georgetown Penang
Traveloka (3,390)
Other sources (1,000)
8.6
Very Good
From 3,390 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.8
Meal
8.2
Location
8.9
Service and Facilites
8.6
People often mention about Sunway Hotel Georgetown Penang
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Room Space (39)
Staff Friendliness (37)
Bedroom (37)
Surroundings (35)
Bathroom (35)
Distance to City Center (34)
Hotel Area (30)
Accessibility (29)
Wifi (28)
Ambiance (25)
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Traveler Reviews Sunway Hotel Georgetown Penang
Number of reviews per page
20
40
Customer reviews
V***t
8.5
/10
Reviewed 1 week(s) ago
In Penang, I always stay at the Sunway Hotel. It's close to everything. It's clean and comfortable.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
Verified Traveler
10.0
/10
Reviewed 1 week(s) ago
Good location, near culinary places.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
D***i
9.7
/10
Reviewed 1 week(s) ago
I always stay here when I go to Penang. It's easier to find food when I'm with my parents, who have trouble walking long distances.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
D***l
Medical
8.5
/10
Reviewed 2 week(s) ago
The staff is very friendly and there are lots of local culinary delights in the hotel.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
Y***g
Leisure
9.1
/10
Reviewed 3 week(s) ago
Good location, hotel staff very friendly and professional. Have stayed here several times and will continue to be my choice hotel. Breakfast choice is limited, will be good if there is some improvement.
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Accommodation's Reply
12 Jun 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We appreciate your constructive comments about the breakfast and we will share it with our business partner who man the Sun Cafe (Coffee House) for improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
s***i
8.5
/10
Reviewed 4 week(s) ago
Location near Ban Heang shop and lots of street food.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
E***d
8.2
/10
Reviewed 6 week(s) ago
Great location, lots of food. Large lobby, decent rooms.
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Accommodation's Reply
20 May 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
Verified Traveler
Leisure
9.7
/10
Reviewed 7 week(s) ago
Strategic location. If I go to Penang again, I'll stay at Sunway again.
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Accommodation's Reply
20 May 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
M***y
Staycation
8.5
/10
Reviewed 7 week(s) ago
This hotel will always be our favorite when we're visiting Penang. The location is superb with so many options for local food. The room is bigger than other hotels and clean. We will definitely come back.
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Accommodation's Reply
20 May 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
R***a
Leisure
9.4
/10
Reviewed 7 week(s) ago
(+) Close to culinary spots, supermarkets, friendly and helpful staff, can weigh your luggage before checking out. Cold AC. (-) The AC leaked but was immediately fixed (thank you).
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Accommodation's Reply
13 May 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
AZ
Ahmad Z.
Staycation
9.7
/10
Reviewed 9 week(s) ago
Friendly staff, best patient care by giving me convenient parking.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
Verified Traveler
Medical
9.4
/10
Reviewed 9 week(s) ago
The staff were very friendly and helpful during check-in and check-out. The location is close to the culinary area.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
g***s
Medical
8.5
/10
Reviewed 10 week(s) ago
Hotel with good service, clean and strategic location
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
B***O
Leisure
5.8
/10
Reviewed 10 week(s) ago
Water issues for more than 6 hours, Wi-Fi not working
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Accommodation's Reply
29 Apr 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We sincerely apologize for the inconvenience you experienced with the water supply and WiFi connectivity during your stay. We understand how frustrating this must have been, especially for a period lasting several hours. This is not the experience we aim to provide our guests.
Our team has already investigated the issue and taken steps to ensure it does not happen again. We appreciate you bringing this to our attention, as it helps us improve our service.
We hope you will consider giving us another opportunity to provide you with a much better experience in the future.
Regards,
The Management
JT
J T L.
Leisure
8.2
/10
Reviewed 11 week(s) ago
Nice stay, a lot of food options nearby
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
T***A
Medical
8.7
/10
Reviewed 11 week(s) ago
Breakfast variety can be much better for a 4-star hotel compared with Vouk (impressive variety of pastries, naan, baos, yogurt, salad, eggs, condiments for porridge, and very tasty) & Berjaya (wide variety), especially the vegetarian friendly, though Sunway wins slightly in location and cleanliness. The first night, room 0905 was very clean, but the air-con didn't work, so staff assisted in changing to a new room (1005) which is not as clean. The aircon wind blows straight to the bed closer to the windows, so it may not be comfortable when sleeping (too windy on the body). The staff are very helpful and courteous though, and the location is perfect - food stalls nearby & Gama/Komtar is only some 500m away.
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We truly appreciate you taking the time to share your experience with us.
We are glad to hear that you found our team helpful and courteous, and that you enjoyed our convenient location.
We are sorry that the breakfast variety did not meet your expectations, especially in comparison with other hotels you have experienced. We value your comments and will certainly share them with our business partner who man the Coffee House for improvement.
We also apologize for the inconvenience caused by the air-conditioning issues and the difference in room condition after your move. Your feedback regarding room cleanliness and air-flow direction is noted, and we will work with our maintenance and housekeeping teams to address these concerns.
Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay.
Regards,
The Management
Rs
Ridwan s. L.
Medical
9.7
/10
Reviewed 11 week(s) ago
The hotel staff are friendly and polite, the room boy is easy to help.
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
U***n
Transit
9.7
/10
Reviewed 12 week(s) ago
The hotel staff is very good, starting from security so welcome. The room is so clean, and the food is quite tasty.
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
Verified Traveler
Business
9.4
/10
Reviewed 12 week(s) ago
The front desk staff was welcoming and accommodating, making our check-in seamless. Housekeeping was top-notch.
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Accommodation's Reply
13 Apr 2026
Dear Valued Guest,
Greetings from Sunway Hotel Georgetown Penang!
Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon.
Regards,
The Management
Number of reviews per page
20
40
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