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Sunway Hotel Georgetown Penang

Explore Sunway Hotel Georgetown Penang

Overall Ratings & Reviews Sunway Hotel Georgetown Penang

Traveloka (3,405)
Other sources (1,005)
8.7
Very Good
From 3,405 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.2

Location

9.0

Service and Facilites

8.6

People often mention about Sunway Hotel Georgetown Penang
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Room Space (43)
Staff Friendliness (41)
Bedroom (40)
Bathroom (38)
Surroundings (37)
Distance to City Center (36)
Hotel Area (32)
Wifi (31)
Accessibility (30)
Ambiance (27)
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Traveler Reviews Sunway Hotel Georgetown Penang

Number of reviews per page
20
40
Customer reviews
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Law C. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff were very friendly and greeting. When I arrived, the staff service was helpful in bringing my bag. Staff were very humble and smiled. The bedroom and bathroom were the best cleaning.
1 people find it helpful
Accommodation's Reply
17 Aug 2026
Dear Law C.K., Thank you for your kind review! We’re delighted to hear that you enjoyed our friendly and helpful service, as well as the cleanliness of the bedroom and bathroom. We truly appreciate your support and look forward to welcoming you again! Best regards, The Management
Tjhin M. W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Nice and comfortable hotel. Will be back soon.
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Accommodation's Reply
10 Aug 2026
Dear Guest, Thank you for your kind review! We’re delighted to hear that you had a nice and comfortable stay. We look forward to welcoming you back again soon! Best regards, The Management
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
7.9
/10
Reviewed 4 week(s) ago
We booked a king bed (single) but upon check-in we got twin beds, even though the price was different, without any notification! After I complained, the hotel gave the excuse that there were no more rooms with single beds. Then why was the room still available when I booked it????? After I complained, the hotel apologized and promised that a staff member would combine the twin beds in our room. We then combined them ourselves as in the photo. Until we left, no one ever came. I've been to Penang many times and only this star hotel is so unprofessional.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to book a King Bed room but be assigned a Twin Bed room upon arrival without prior notification. This is not the experience we strive to provide. We also regret that our team did not follow through on the promise to have a staff member assist with combining the beds, and we apologize for this lapse in service. Your comments have been shared with our management and relevant departments for immediate review. We are taking this feedback seriously to improve our room allocation process, communication with guests, and service follow-up to help prevent similar situations in the future. We appreciate you bringing this to our attention and hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you again soon. Regards, The Management
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Liyani
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Comfortable, clean, spacious rooms, close to the dining area, close to everything. Great hotel.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a wonderful moment to be there.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
V***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
In Penang, I always stay at the Sunway Hotel. It's close to everything. It's clean and comfortable.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Good location, near culinary places.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
I always stay here when I go to Penang. It's easier to find food when I'm with my parents, who have trouble walking long distances.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***l
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The staff is very friendly and there are lots of local culinary delights in the hotel.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Y***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
Good location, hotel staff very friendly and professional. Have stayed here several times and will continue to be my choice hotel. Breakfast choice is limited, will be good if there is some improvement.
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Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We appreciate your constructive comments about the breakfast and we will share it with our business partner who man the Sun Cafe (Coffee House) for improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
s***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Location near Ban Heang shop and lots of street food.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
E***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
Great location, lots of food. Large lobby, decent rooms.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Strategic location. If I go to Penang again, I'll stay at Sunway again.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
This hotel will always be our favorite when we're visiting Penang. The location is superb with so many options for local food. The room is bigger than other hotels and clean. We will definitely come back.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
(+) Close to culinary spots, supermarkets, friendly and helpful staff, can weigh your luggage before checking out. Cold AC. (-) The AC leaked but was immediately fixed (thank you).
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1 people find it helpful
Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Ahmad Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
Friendly staff, best patient care by giving me convenient parking.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
The staff were very friendly and helpful during check-in and check-out. The location is close to the culinary area.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
g***s
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
Hotel with good service, clean and strategic location
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Accommodation's Reply
27 Apr 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
B***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 17 week(s) ago
Water issues for more than 6 hours, Wi-Fi not working
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Accommodation's Reply
29 Apr 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We sincerely apologize for the inconvenience you experienced with the water supply and WiFi connectivity during your stay. We understand how frustrating this must have been, especially for a period lasting several hours. This is not the experience we aim to provide our guests. Our team has already investigated the issue and taken steps to ensure it does not happen again. We appreciate you bringing this to our attention, as it helps us improve our service. We hope you will consider giving us another opportunity to provide you with a much better experience in the future. Regards, The Management
J T L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 18 week(s) ago
Nice stay, a lot of food options nearby
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Accommodation's Reply
22 Apr 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Number of reviews per page
20
40
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