Overall Ratings & Reviews Gran Melia Jakarta

Dear Ms. Yuni N, Thank you for staying with us again and taking the time to share your experience. We greatly appreciate your feedback, especially regarding the service and food quality at the restaurant. We apologize for any inconvenience you experienced, ranging from the food presentation, the temperature of the dishes being less than optimal, to the service that did not meet your expectations. Your feedback is very valuable and we will immediately follow up with the relevant team to make improvements going forward. We are also happy to hear that you enjoyed the food and service at the pool area. Thank you for your appreciation of our team, especially our staff who have left a positive impression. We look forward to welcoming you back for a more satisfying experience in the future. Best regards, Lita Amanda. Director of Guest Experience

Dear Ms. Rinny W, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced regarding the room assignment and the condition of the room. We appreciate your kind words about the bed comfort and amenities, but we understand that these do not fully make up for the overall experience. Your comments have been shared with our team to ensure immediate improvements in room cleanliness and check-in procedures. Please know that we take your feedback seriously and are committed to delivering the service quality you rightly expect. We hope to have the opportunity to welcome you back and provide you with a much more satisfying stay. Best regards, Lita Amanda Director of Guest Experience

Dear Valued Guest, Thank you for rating our property and for your kind review. We're honored to be considered one of the best hotels in Jakarta. Your appreciation motivates us to keep delivering exceptional service and memorable experiences. We look forward to welcoming you back soon. Best regards, Lita Amanda Director of Guest Experience

Dear Sir/Madam, We are glad that you were satisfied with our staff service and strong water pressure. We apologize for any inconvenience related to the less than optimal condition of the mattress, bedding, towels, and furniture, as well as the quality of the food that did not meet expectations. Your feedback means a lot to us and we will immediately follow up to improve our facilities and services in the future. Hopefully we can provide a better experience on your next visit. Best Regards, Lita Amanda. Guest Experience Director

Dear Mr. Imad, Thank you for taking the time to share your feedback. We're delighted to hear that everything was good and comfortable during your stay. We look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience

Dear Mr. Yakup, Thank you for rating our property. We are glad to hear that you were comfortable with our staff service, room cleanliness, and food quality. We look forward to welcoming you back again soon. Best regards, Lita Amanda. Director of Guest Experience

Dear valued guest, Thank you for rating our property. We are very happy to know that you enjoyed your stay with us, especially with the staff service and strategic location. We look forward to welcoming you back in the future. Best regards, Lita Amanda. Director of Guest Experience

Dear Valued Guest, Thank you for rating our property. We're glad you enjoyed our convenient location, friendly staff, and the music in the lobby. We look forward to welcoming you back again soon. Best regards, Lita Amanda Director of Guest Experience

Dear Valued Guest, Thank you for your feedback. We apologize for the inconvenience you experienced. Cleanliness is our priority, and we will immediately follow up on this issue so that it does not happen again. Hopefully we can provide a better experience on your next visit. Best regards, Lita Amanda. Guest Experience Director

Dear Valued Guest, Thank you for sharing your experience with us. We're so glad to hear you enjoyed the atmosphere and our team's warm service. We appreciate your understanding regarding breakfast, we'll be sure to follow up internally to ensure better communication in the future. We hope to welcome you back soon for another great stay. Best regards, Lita Amanda Guest Experience Director

Dear Valued Guest, Thank you for sharing your experience with us. We're delighted to hear you enjoyed our friendly staff, varied breakfast options, comfortable rooms, and family-friendly atmosphere. It was a pleasure having you with us, and we hope to welcome you and your family back again soon. Best regards, Lita Amanda Director of Guest Experience

Dear valued guest, Thank you for your continued support and for being a loyal guest. We're so happy to hear that you've consistently had great experiences with us. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon. Best regards Lita Amanda Guest Experience Director

Dear Valued Guest, Thank you so much for your kind words! We're glad you enjoyed the variety of breakfast options and found our staff to be friendly. We hope to welcome you back again soon. Kind Regards Lita Amanda Guest Experience Director

Dear valued guest, Thank you very much for your positive review. We are very happy to hear that you always choose Gran Melia Jakarta as your place to stay. Good service and friendly staff are indeed our priority. See you again on your next visit. Best regards. Lita Amanda. Guest Experience Director

Dear Valued Guest, Thank you for rating our property. We are very happy to hear your valuable appreciation about our food and look forward to welcoming you back in the future. Please do let us know if you need any other assistance or inquiry for future booking. We will be more than happy to assist you. Best regards, Lita Amanda Guest Experience Director

Dear Sir/Madam, Thank you for taking the time to share your recent experience by completing the online survey. We are pleased to know that you had a comfortable and enjoyable stay with us. Your feedback is valuable and we welcome it and if there is anything we can do to improve our services and meet your expectations. Once again, it was an honor to host you on this occasion and we look forward to welcoming you back in the future. Sincerely, Lita Amanda. Guest Experience Director.

Dear valued guest, Thank you for your time sharing your recent experience by compiling online survey. We are delighted to know that you've had a comfortable and enjoyable stay with us and that our team succeeded in delivering you the well-deserved service. Your opinion is highly valuable and taken constructively as we are continuously strive to deliver every day the great experience for our guests. Please do let us know if there is anything we could do to improve our service and meet your expectation. Once again, it's a pleasure for hosting you in this occasion. Hoping to have the opportunity to welcoming you back again in the future. Sincerely Yours, Lita Amanda Guest Experience Director

Dear M***h, Thank you for sharing! We are very happy to learn about your enjoyable stay with us. It would be a pleasure hosting you again in this year that just started; many more rewarding moments await to be lived! Best regards, Mojca Morencic Guest Experience Director