Shower

Room had all the essentials but is tired. Bathroom ceiling looks really bad. It looks like there has been a water leak in the roof. Dispenser over bath is broken. When squeezed to get shower gel it falls in the bath. Ni hot water this morning. Apparently they are awaiting a boiler part.

For an unknown reason the hotel had cancelled my room, despite Hotels.com taking full payment. All rooms were sold at my arrival, however I was found a room they were not expecting to use due to it's poor repair (TV broken and on floor). I accepted this as I needed somewhere to stay. The staff were very friendly and apologetic and I was complimented a meal for the inconvenience, however the stay was not comfortable.

How to rate this place; well it was perfectly adequate in most ways, well below satisfactory for the discerning and as I overhead the Aussie backpackers saying a few table over at breakfast ‘bloody brilliant’. So it is what you’d expect. And how you rate it depends on what’s important to you and your level of relativity to the outside world. Cheap - and it was! Dated and shabby - in a typical old English pub kind of way. This had its own charm, like the labyrinth of corridors and tiny up and down stair cases to get to the rooms.but also downfalls, like mismatched pain colour in the room where obviously once a painting hung and a toilet roll holder hanging on by a loose screw. Clean (enough) but not really. Some would’ve thought it fine, I wasn’t letting my kids roll around and play on the carpet. Comfy beds. New mattress and crisp linen, although the making could’ve been improved. Great location. Central, in the heart of Andover and will enough parking. Would I recommend it for a weekend away to impress the missus? Nup. A quick stopover on the way through? Yep if you can put up with the foibles and just want a cheap sleep.

Staff were courteous, but rooms definately in need of an update!

The room was not fit for purpose, I have made formal complaint to Marston's

The room was dirty the bathroom floor. Mould on the blind. Broken toliet seat. Room inneed to repairs. We didn't stick around for breakfast. But the food here is very good.

Staff were all great.

The room was clean and spacious. I ate in the evening and ordered via the QR code link. The food came out quickly, was of good quality and was inexpensive. Would stay again.

We enjoyed our stay with good food and very friendly staff.

Bed comfourtable

Yes very polite and friendly

All good.

Room was a bit tired but clean and beds were comfortable.our room was at the top of the building so maybe that’s why it’s not as well furnished and decorated. It really does need improvement. The tea/coffee was sparse - only two teabags and one glass and small cups(no saucers) Food and service in bar was good - staff very pleasant and helpful.

Parking area was fine but the breakfast was let down

All good. Great value for money

Clean room. The staff did their best with a tired building. The curtains were hanging off the rail.

Parking was very tight, definitely secure, register your number plate at reception desk, very easy.I didn't have breakfast as needed to leave early for Bath. We did have a 3 course meal the previous evening. * Must say the Chef is very good, Everything was home made, great presentation, taste, value for money, will definitely be returning in the future,as it's an ideal stop over for visiting my family in Wells.

The place was excellent. Staff were excellent food was excellent.

Clean and comfortable room. Easy parking with the car park permit, this is one of the reasons we use this pub to stay at.