Overall Ratings & Reviews Hanoi Gatsby Hotel

under maintenance, abandoned, not cleaned, not taking care about installations, smelling to smoke in some areas, lights not running well, poor wifi. Property is not clear about prices. I though I booked for one night and during check-in they told me that was only for 2 hours. Very deficient information. Traveloka make it confused also. Traveloka also not clear with information.

The hotel is very close to famous dining spots in the old town. The room floor is very dirty. The room is spacious and the price is OK.

The staff is friendly, enthusiastic, and cute. The thing is that on the app, the price is for 1 night, but when checking in, it's only a 2-hour room. If you want to stay overnight, you have to pay an additional 400k, so please note this.

Although I was a bit worried before coming because of the bad reviews. But in the end, our experience was okay. The male staff was very friendly and enthusiastic in supporting. The hotel location is great, many delicious restaurants within walking distance. The room is beautifully decorated and clean. Nothing to complain about.

The door can't be opened, blaming the guest for breaking it 🙂‍↔️ Arguing with the guest one-on-one, when losing the argument, then turning around and saying the guest is rude 😏 talking behind the guest's back and the guest heard 🥹 In general, the landlady is like a pussy 🫶🏻 curly haired old lady, I promise to remind her at length in the upcoming stories 👍 what kind of old lady is this, what a bad karma 🤢 To be fair, besides that old lady, I still thank the 2 men for their support 🤗 but I still have to vote 1⭐️, I hate it so much

I don't even stay at the hotel, because I just wrong booked for a room that is only for 2 hours.

I really dislike this hotel and will definitely never come back: - The soundproofing is extremely bad. Next to the hotel are shops and they clean up noisily from 1-2am every day. I can clearly hear every sound of them talking and washing pots, basins... And in the old quarter, the noise starts at 6am. Every day I can only sleep 4-5 hours because of the noise outside and the loud closing of doors inside the hotel. If you stay here, avoid room 201. - The rooms are old, there is no exhaust fan so the air is very stuffy and the smell of the bed sheets is really unpleasant. - The air conditioner is too old, it makes a loud noise so I have to turn it off when I sleep because it is too noisy. - The cleaning lady did not change the bed sheets or clean the room. She only changed the towels and water on the first day of the 3 days I stayed here. - The price is quite high compared to the service. I don't understand why it is rated so high on traveloka with all the things I experienced. I will have to check with many other parties in the future instead of just trusting traveloka.

Unclear length of stay, like a scam

This is the first time This is a scam hotel, be careful This is a scam hotel, be careful

Friendly staff, let you store your belongings before checking in and checking out

terrible, scam, sent email still check in 12/1 and check out 2/12. When check in, they said it's only for 2 hours. If so, why isn't there a separate option to choose the hour to rent, but instead ask for a search from what day to what day. I had to stay on the street for 2 hours to find another hotel and wasn't sure if I'd get a refund. If I want to stay all day, there's an additional charge of 500k. Why?

Central location, close to restaurants & tourist attractions

Everything is good and comfortable. Service OK and good. Will come back soon.

Enthusiastic staff, very helpful, good room, full amenities

Too bad, said there was no room to stay, now asked to pay more to stay. Owner and staff argued in front of guests. It was the hotel's fault but refused to cancel the reservation for guests. Lost money and couldn't stay. Too bad, first time encountering this.

This Hotel is Scam🤬 The room is a scam, everyone🤬 Everyone be careful when booking a room. The rental price is 2 hours but the app still shows 1 night, only when I paid did I know and couldn't cancel🤬 The 2 hour rental information is written in a hard to read place🤬

Good helpful staff can leave suitcases.

Don't like the business model of this hotel, the rental price for 2 hours of stay is 340k. When checking in, if you want to stay overnight, there is an additional fee of 380k. This form of business is a play on words. If you don't pay attention, you'll be mistaken. The air conditioner in the room is buzzing like an airplane :(

They are scammers, DON't book at this place, they are rude, and will ask you for additional money (double of the original price) when arrive to the hotel after make the booking they will just let you stay two hours in the room.

Check-in time is 2pm on June 3rd, check-out time is 12pm on June 4th but the room name is for 2 hours stay only. Is the hotel trying to trick customers?